Zonka Feedback

MAY 29, 2023

Capture user feedback across your website with the right website satisfaction survey questions to enhance their experience & boost loyalty. No wonder 57% of internet users believe that a business with a poorly designed website is not worth recommending.

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Zonka Feedback

DECEMBER 12, 2023

While website surveys play a pivotal role, understanding their varied applications and targeted feedback goals is key to their efficacy. With 63% of shopping journeys originating online, the significance of online customer experiences is paramount.

Customer Experience 52

Customer Experience 52

Zonka Feedback

FEBRUARY 18, 2022

The majority of website bounce rates fall between 26% and 70%. Some may like your website because of its advanced design and navigation features while some may find the same interface difficult to use. Your customers may have different opinions that can improve your website and help you reach your website conversion goals.

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Zonka Feedback

JUNE 13, 2023

Utilize the power of perfectly crafted surveys to unlock the voice of your customers and transfrom their insights into website's success. Did you know that 88% of visitors who are dissatisfied with a website will never return?

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Zonka Feedback

AUGUST 23, 2022

Whether you’re selling a product, a service, a course, or looking to have users sign up for a subscription, a website always has a key purpose. As a skilled developer or CX manager, your goal should be to create a website that guides users or potential buyers to achieve that purpose.

CX 98

CX 98

Zonka Feedback

JUNE 21, 2021

You bring visitors to your Website, but what do you do if customers are not staying and not returning? Website Surveys enable you to take direct customer feedback to understand their requirements and optimize your Website performance based on it. And how do you fix it if they don't?

Non-Profits 64

Non-Profits Education Business Growth Customer Satisfaction 64

Zonka Feedback

NOVEMBER 28, 2021

Taking website feedback assures your customers that you are valuing their opinion and suggestions. Here, customer or user feedback enters into the game. It is a platform that collaborates your business development efforts with the customized needs of your customers.

Gaming 98

Gaming 98

Zonka Feedback

MAY 18, 2023

What kind of websites do you like to visit? Would you ever like to visit any website where it is hard to find the options you are looking for? You will always choose a website that is user-friendly and has all the options readily available and for you. The reason is the User Experience you get from the websites.

Customer Experience 52

Customer Experience 52

Confirmit

JUNE 2, 2019

You browse around a website, perhaps you even add something to the shopping cart… And then for whatever reason, you change your mind and click away without filling in any forms or completing any transactions. Your website is a powerful force representing your brand, driving sales, and engaging customers. We’ve all done it.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Customer Satisfaction Sales 40

Zonka Feedback

JUNE 20, 2023

Encourage your website users to give instant feedback about your website throughout their journey. Check out the 14 most effective website feedback button questions you can ask to boost overall experience. Are you looking for a nice way to collect Feedback from your website users?

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Zonka Feedback

JUNE 2, 2022

The job of a CX manager or professional is to create experiences that are aligned with customers’ expectations from the brand. And with over 2 billion people shopping online in 2021, digital experiences have become just as important.

Customer Expectations 52

Customer Expectations CX 52

SurveySensum

APRIL 15, 2024

Surveys, embedded in a web application, yield as high as 60%-70% response rates! You see, these surveys aren’t just about randomly pestering visitors. So,if you’re on the fence about whether these popup surveys are worth the effort, stick around. So, let’s start by understanding popup surveys. Let’s find out.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

Intercom, Inc.

JUNE 30, 2022

?. For years, people have been abusing surveys. From dull subject lines to the wrong questions, from sending out questionnaires after the fact to sending them way too often, there is a lot that organizations have gotten wrong about how to design a survey. Creating winning forms and surveys has been top of mind for us lately.

Start-ups 239

Start-ups Net Promoter Score Legal Government 239

CX Accelerator

JUNE 8, 2020

Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%.

Social Media 345

Social Media VOC VOE Contact Center 345

Beyond Philosophy

JANUARY 26, 2024

Our listeners will enjoy $ 500 off their first survey from YouGov. Consequently, people’s responses to survey questions may change a bit. Resources and Links Mentioned: Beyond Philosophy Website YouGov Website Join over 82,000 people and subscribe to Colin’s LinkedIn newsletter ‘Why Customers Buy’. Click here.

Customer Survey 88

Customer Survey CX 88

Lumoa

FEBRUARY 7, 2023

During an NPS survey, a customer replies with a 7 and comments that they’d love to see the reporting section expanded. Here are 6 ways you can collect VoC data: Customer Surveys: often what most people think of first when it comes time to collect feedback. This makes it impossible to understand what’s really happening.

Voice of the Customer 169

Voice of the Customer VOC Social Media NPS 169

Intercom, Inc.

JUNE 13, 2022

Surveys: Now even more insightful and engaging. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys.

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

SurveySensum

NOVEMBER 16, 2023

Imagine you run a cozy little bakery, and every day, people visit your website, browsing through your delightful array of pastries and cakes. Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. These surveys are embedded directly on your website.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

SurveySensum

MARCH 25, 2024

After browsing for a while I landed on a website with an amazing jewelry collection. Those pesky little windows are called exit pop-up surveys and can save between 10-15% of abandoning visitors. Exit intent popups are a type of website popup survey that is triggered when a visitor shows intent to leave the webpage.

Sales 52

Sales Education Customer Retention Customer Satisfaction 52

SurveySensum

NOVEMBER 20, 2023

You run a clothing business and you noticed that your users are visiting your website but not purchasing anything. The reason can be anything such as a poorly designed website, taking a lot of time to load, not mobile-friendly, etc. Also, 94% of negative website feedback received was about design-related. That’s shocking!

Touchpoint 52

Touchpoint Customer Feedback Customer Experience 52

SurveySensum

NOVEMBER 10, 2023

Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. What is a Website Feedback Tool? So, what’s the solution here? →

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

NOVEMBER 21, 2023

Do you know how to identify and resolve user experience issues on your website? With website feedback forms. These forms seamlessly integrate into your website to gather information, opinions, and comments from users regarding their experiences with the website. But why use this website feedback form?

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

SurveySensum

MARCH 14, 2024

And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. These surveys provide a platform for customers to share their feedback, which can influence these online reviews. Let’s start by understanding customer satisfaction surveys and their types. ” 2.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

SurveySensum

MARCH 19, 2024

Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. The survey had only 5 questions but all of them were open-ended questions, I mean who has the time for that? Well, simple, by creating an effective survey design with good survey questions using a survey builder tool.

Net Promoter Score 52

Net Promoter Score Customer Feedback Construction Customer Survey 52

Lumoa

JANUARY 11, 2022

NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” Without a properly crafted customer survey, you would not get enough data. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

OCTOBER 6, 2023

So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. The challenge was finding the right time and place for these surveys. Initially, they triggered surveys right after users completed workouts, but it resulted in low response rates. What are In-App Surveys?

Social Media 52

Social Media Start-ups Touchpoint Customer Feedback 52

SurveySensum

JULY 7, 2023

While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. So is your website updated with your customer’s needs and preferences?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. So is your website updated with your customer’s needs and preferences?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

NOVEMBER 22, 2023

Do you know that 88% of online customers don’t return to a website after a poor user experience? Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers. Optimize for Different Devices: 3.7%

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Intercom, Inc.

JULY 15, 2022

As we’ve scaled and as our customer base has expanded around the world, we have focused on ensuring our product and website are designed to support more and more languages. That’s why today, we’re delighted to unveil a host of fresh localization efforts across our product and website. Website translations.

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SurveySensum

MARCH 27, 2024

Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels. Surveys Customer surveys are one of the most important tools to collect customer feedback. Surveys are highly targeted, individualized, and focused.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

MARCH 20, 2024

It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. With industry-specific survey templates and customizable questions, beginners can design and launch surveys in just under 10 minutes. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Totango

APRIL 5, 2022

NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Branding your survey.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. But first things first, let’s get to know about online survey tools. What are Survey Tools?

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. But first things first, let’s get to know about online survey tools. What are Online Survey Tools?

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 2, 2023

To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits. It includes their opinions, suggestions, and comments, often shared through surveys, reviews, emails, and various communication channels.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

CSAT.AI

JUNE 7, 2023

Survey Says – ouch If you want to know what bothers your customers, ask them. Even single question surveys can yield beneficial information, like: “Did your item arrive damaged? You don’t want your surveys to become a pain point. Ask yourself: Would you find your website easy to use? Check yes or no.”

AI 68

AI Sentiment Analysis Entertainment Touchpoint 68