CSAT.AI

MARCH 11, 2020

From CustomerThink: “The goal of CX is not only to ensure that users enjoy the product but to ensure that users have positive emotions toward the entire organization and will return for additional products or advocate for the organization within their networks.” Ben Granger, XM Institute Sr. Try the new lavender cold brew nitro.

CX 52

CX Customer Service Engineering AI 52

Qualtrics

FEBRUARY 3, 2020

When rewarding advocates, it can be tricky to decide between offering cash or discounts. If your advocates aren’t likely to make another purchase then offer a cash reward instead so that they actually take interest in the referral program. Whichever you pick, ensure it’s the appropriate reward for your target advocate.

Social Media 28

Social Media Start-ups CRM Sales 28

Qualtrics

JULY 22, 2021

According to Qualtrics XM Institute, customers are: 4.2x According to research from Qualtrics XM Institute , just one bad experience can lead to a 9.5% Relationship programs improve retention, loyalty , and lifetime value. Not only will they stay longer, but they’ll recommend you to others if they're happy too. Action-oriented.

Net Promoter Score 26

Net Promoter Score NPS Customer Relationship CRM 26

Qualtrics

FEBRUARY 20, 2019

Today, he heads up the XM Institute TM at Qualtrics®, with the goal of making it the world’s premier center of excellence for all things experience management. The profession needed a single voice that would advocate for its growth. On joining forces with Qualtrics and the XM Institute. Book Your Place.

CX 30

CX Non-Profits Manufacturing B2B 30

ClearAction

NOVEMBER 16, 2023

Indeed, among companies participating in XM Institute’s State of Voice of the Customer Programs study, only “one-quarter think they are good at actually making changes to their business based on the program’s insights”. The NPS ® System advocates VoC managers’ efforts in engaging Promoters, Passives, and Detractors.

VOC 62

VOC B2B Close the Loop Non-Profits 62

SurveySensum

JULY 14, 2020

Joakim Thörn – XM Scientist and Keynote Speaker. XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

FEBRUARY 1, 2019

With rising customer expectations, companies have an opportunity to join and advocate for this new level of customer connectedness and reap the benefits of increased business performance. Qualtrics XM solutions is a turn-key solution to getting faster insights. Are your insights fast enough? Customer-centricity demands speed.

Innovation 20

Innovation Machine Learning Customer-Centric Organization NPS 20

Qualtrics

JUNE 25, 2020

To help brands make sense of this new reality and find their competitive advantage, Seth Godin shared his advice for marketing in the new world in this Qualtrics XM Talks. Know who your advocates are and what drives their loyalty. Marketing is more than advertising - it’s every experience your business delivers.

Finance 26

Finance Start-ups Retail Sales 26

Qualtrics

FEBRUARY 17, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. What’s new in XM. We’re all digital now.

Government 34

Government Gaming Healthcare Innovation 34

Qualtrics

FEBRUARY 17, 2020

There’s every angle covered at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping CX professionals reach new heights in customer , product , brand , and employee experience. Bruce Temkin, Director of the XM Institute.

Customer Experience 29

Customer Experience B2B CX Government 29

Qualtrics

FEBRUARY 18, 2020

There are stories of XM in action, thought leadership from the best in the business, and much, much more. Take a deep dive into XM in government. What’s new in XM. Take an XM deep-dive into Government and Public Sector. Take your XM program to a new level with world-class thought leadership. Don’t measure.

Government 29

Government Touchpoint CX Education 29

Qualtrics

FEBRUARY 18, 2020

There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. What’s new in XM? Take an XM deep-dive into Education. Take your XM program to a new level with world-class thought leadership. Bruce Temkin, Director of the XM Institute.

Education 29

Education Government Social Media Healthcare 29

Qualtrics

NOVEMBER 21, 2019

Want to be inspired by the future of experience management (XM)? Here are 20 XM visionaries leading the charge in 2020. Peloton members are its biggest brand advocates. Want to discover more about XM and Peloton? Want to find out more about XM and Amex? Bruce Temkin, Head of the Qualtrics XM Institute. “XM

Retail 22

Retail Entertainment CX Start-ups 22

Qualtrics

OCTOBER 9, 2020

Luke Williams, Qualtrics XM Institute was joined by Matt Dixon, Chief Product and Research Officer of Tethr, to discuss why that is, and how CX leaders can implement it into their own programs. Unstructured data is becoming an increasingly important part of a successful listening program.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20