Qualtrics

JANUARY 3, 2020

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. To understand the relationship between CX and loyalty , we examined feedback from 10,000 U.S. Meanwhile, only 12% of consumers who gave a company a “very poor” CX rating feel the same. Repurchase from a company. Trust a company.

Net Promoter Score 68

Net Promoter Score Customer Experience CX NPS 68

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

NOVEMBER 21, 2019

Want to be inspired by the future of experience management (XM)? Here are 20 XM visionaries leading the charge in 2020. Want to discover more about XM and Peloton? Want to find out more about XM and Amex? Bruce Temkin, Head of the Qualtrics XM Institute. “XM Read how Bruce is shaping the XM profession.

Retail 22

Retail Entertainment CX Start-ups 22