Callminer

SEPTEMBER 8, 2023

Bruce McMahon, VP of Product Management, shares updates from the 2023.09 release including enhancements to bulk export API capabilities, giving customers even more control over their data.

Innovation 402

Innovation 402

Callminer

MARCH 31, 2023

Bruce McMahon, VP of Product Management, highlights CallMiner's latest platform enhancements, including new speaker measures by talk time percent and duration, and hierarchy filtering in Alert.

Innovation 352

Innovation 352

Callminer

AUGUST 4, 2023

CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimately, business value from the CallMiner platform.

Innovation 345

Innovation 345

The DiJulius Group

JANUARY 2, 2024

Our Top 10 Blogs from 2023 The Canceling of Hustle Culture…Who is Right? Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group. Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group.

Customer Service 93

Customer Service Customer Experience 93

Callminer

JULY 7, 2023

CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how and where that data is viewed.

Innovation 344

Innovation 344

Callminer

JUNE 2, 2023

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarization, AI redaction and more.

Innovation 345

Innovation AI 345

Lumoa

OCTOBER 31, 2023

Lumoa Product News for October 2023 Hey everyone! The post Product News – October 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Actionable Insights 83

Actionable Insights Start-ups Customer Experience 83

Lumoa

FEBRUARY 13, 2024

Lumoa’s biggest features for 2023 Another year down! The post Lumoa’s biggest features for 2023! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! That’s all folks! Thanks for reading!

Close the Loop 83

Close the Loop Start-ups Touchpoint 83

Customer Think

FEBRUARY 25, 2023

Here’s a round-up of new ideas and trends I’m seeing in B2B marketing, to help us plan for 2023. Marketing spend trends for 2023. The Winterberry Group has recently released its annual projections on marketing spend, and I am happy to say that t.

B2B 122

B2B 122

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Fonolo

MARCH 2, 2023

We consulted nine industry experts to tell us all about it – and discuss the state of the contact center in 2023. State of the Contact Center 2023 Self-Service is Leading the Pack Over and over again, our influencers flagged self-service as a trend that contact centers cannot ignore. Word: Contact centers are technology leaders!

Contact Center 141

Contact Center Artificial Intelligence Sentiment Analysis AI 141

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond). Find out more about Comm100 today.

Customer Experience 120

Customer Experience AI Outlook CX 120

C3Centricity

JANUARY 2, 2024

So let’s have a look at the Top 10 list in 2023, and see if your own favourites are there. And if you want to learn how to watch … Read the rest The post Top Posts of 2023 on Customer Centricity first appeared on c3centricity. If not, then please let us know in the comments. Thanks. #1.

Actionable Insights 90

Actionable Insights Innovation Customer Journey Map Customer Experience 90

Lumoa

OCTOBER 26, 2022

Since navigating the offer of Customer Experience Conferences is not an easy task, we have put together a list of what we believe will be the best Customer Experience Conferences to attend in 2023. Full List of Customer Experience Conferences in 2023: CX Summit by Boussias | January, 23 | Online. CCW US | June, 19-22 | Las Vegas, US.

Customer Experience 94

Customer Experience Contact Center Innovation CX 94

Steven Van Belleghem

JANUARY 10, 2023

TikTok: What’s Next 2023 Trend Report. The TikTok What’s Next Report 2023 is designed to help marketers understand how consumers’ wants and needs will change in the upcoming year and what that will mean for their strategies, both on and off of TikTok. Ogilvy: Influence Trends You Should Care About 2023.

CX 134

CX Entertainment AI Engineering 134

MyCustomer Experience

JANUARY 10, 2023

As we kick off 2023, our. 10th Jan 2023. Firstly, the happiest of New Year’s to everyone, and I hope you all had a wonderful break over the holiday season. By Stuart Dorman Chief Innovation Officer.

CX Transformation 105

CX Transformation CX Innovation 105

Zendesk

JUNE 20, 2023

The post State of Manufacturing CX 2023 appeared first on Zendesk. Download this report for three customer stories and insight on how manufacturers can elevate their CX through AI and increased personalization.

Manufacturing 97

Manufacturing CX AI Customer Relationship 97

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. With that, let’s wrap up some key highlights from this year: AI reached new heights AI took the spotlight in 2023. AI was even named the word of the year 2023 by Collins Dictionary , highlighting its relevance. Puzzel turned 25!

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Zendesk

JANUARY 29, 2024

” What’s inside The 2023 Gartner Magic Quadrant for the Customer Engagement Center report is available for complimentary download for a limited time.

CRM 52

CRM Technology Technology Customer Service 52

Customer Think

JANUARY 22, 2023

In 2023, this will remain the case as the hybrid working model continues to be adopted by more companies. The way we work has completely changed in the past few years. As economic pressures increase in the face of the recession, the gig economy could become a vital source of income for many people and […]

CX 122

CX Customer Experience 122

Zendesk

MARCH 20, 2023

The post State of Retail CX 2023 appeared first on Zendesk. Retailers that rise to the challenge reap the rewards–higher CSAT, deeper customer loyalty, and solid ROI. In this guide, you’ll get the latest retail insights and actionable tips on how to supercharge your CX.

Retail 98

Retail CX Customer Loyalty Customer Experience 98

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? The post Product News – March 2023 appeared first on Lumoa. Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! That’s all folks!

Touchpoint 83

Touchpoint Actionable Insights Start-ups Customer Survey 83

Lumoa

FEBRUARY 17, 2023

Lumoa Product News for February 2023 Hey everyone! The post Product News – February 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Close the Loop 83

Close the Loop Start-ups AI 83

Customer Think

JANUARY 20, 2023

Let’s start 2023 with a retail homework assignment. List the top three reasons your customers are loyal to you. Convenience doesn’t count. I’ll wait. Here’s the point: Retailers and brands tend to confuse customer habits with customer loyalty.

Retail 135

Retail Customer Loyalty 135

Doing CX Right

JULY 7, 2023

The post Golden Ticket to Customer Experience Event July 2023 appeared first on Doing CX Right. Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing ony July 10.

Customer Experience 97

Customer Experience CX Customer Service 97

Callminer

MAY 5, 2023

Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner RealTime. Read this blog for more.

Innovation 242

Innovation 242

Beyond Philosophy

DECEMBER 29, 2023

In this episode, we look back at what we learned in 2023 and how it can help us in 2024. The post 6 Incredibly Important Learnings from 2023 Critical to Apply in 2024 appeared first on Beyond Philosophy. Achieving a customer-centric organization isn’t an overnight switch. Please tell us how we are doing!

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

Help Scout

AUGUST 22, 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity. Read the full article

Customer Service 100

Customer Service AI 100

Callminer

APRIL 24, 2024

Consumer Duty requirements were launched by the UK’s FCA in June 2023 and represent legally binding regulation for financial services. But what does this actually mean? Read this blog to learn more.

Legal 182

Legal 182

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Chatbots are a popular CX trend moving into 2023. Using AI to collect data is a powerful CX trend that we will see appearing in 2023.

E-commerce 83

E-commerce Customer Experience Social Media AI 83