Execs In The Know

FEBRUARY 12, 2024

How Childhood Inspirations Shape a Leader Alvin’s journey into the world of CX leadership began in the most unassuming of places: a childhood story about his father’s unwavering commitment to customer service. This lesson would become the foundation of his leadership ethos.

CX 52

CX Innovation Customer Experience Customer Service 52

The Customer Service Blog

JULY 1, 2021

As president of the SCLC, he helped to organise some of the non-violent 1963 protests in Birmingham, Alabama. King led the 1955 Montgomery bus boycott and later became the first president of the Southern Christian Leadership Conference (SCLC).

Education 52

Education 52

Zendesk

MARCH 25, 2021

Familiarity with a company’s products or services: Customer service representatives often need to help customers with issues, educate them about features, or upsell them on different products. Previous customer service experience: It will always be easier to get a job (even an entry-level one) if you’ve done it before.

Social Media 92

Social Media Contact Center Start-ups Omnichannel 92

Lightico

MARCH 23, 2022

This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. The exam process varies depending on the state where you live.

Retail 52

Retail Innovation Sales Customer Service 52

Chip Bell

JANUARY 21, 2019

A crowded Montgomery, Alabama city bus stopped at its usual spot and a middle-aged African-American woman boarded the bus. As the bus pulled away, she realized every seat was taken and was prepared to take the trip on her feet. But, something changed that stance.

Construction 45

Construction Education Innovation Customer Service 45