Execs In The Know
FEBRUARY 12, 2024
How Childhood Inspirations Shape a Leader Alvin’s journey into the world of CX leadership began in the most unassuming of places: a childhood story about his father’s unwavering commitment to customer service. This lesson would become the foundation of his leadership ethos.
Lightico
MARCH 23, 2022
Marketing – MGAs often use their expertise to develop innovative marketing strategies. This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise.
Chip Bell
JANUARY 21, 2019
A crowded Montgomery, Alabama city bus stopped at its usual spot and a middle-aged African-American woman boarded the bus. As the bus pulled away, she realized every seat was taken and was prepared to take the trip on her feet. But, something changed that stance.
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