Intercom, Inc.

APRIL 1, 2021

At Wikipedia, she’s also trying to right the scales, focusing on creating a diverse and inclusive community that better represents the full diversity of the world and its knowledge. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. It’s not the first we hear from Janeen.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Steven Van Belleghem

MARCH 27, 2023

She in fact did almost the opposite of what most other beauty brands did: content marketing first, to build community, (via ITG) then an Instagram for Glossier, before it launched its first product – ensuring that by the time it debuted there were at least 15,000 engaged and excited customers waiting – and only then the product launch.

CX 120

CX Social Media Customer Relationship Customer Feedback 120

CX Accelerator

FEBRUARY 2, 2020

Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice? It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. What major should I choose?”. Erica Mancuso.

Customer Experience 182

Customer Experience Business Administration Customer Journey Map CX 182

Beyond Philosophy

JANUARY 4, 2024

I appreciate the opportunity to look back upon what has happened and what I learned from it. Therefore, I encourage organizations to look back at how the web implementation worked—the one that actually worked, not the one that was a hot mess at the beginning. We did this on the podcast recently. The same thing is happening with AI.

Net Promoter Score 97

Net Promoter Score NPS Artificial Intelligence AI 97

Beyond Philosophy

DECEMBER 29, 2023

It’s the most wonderful time of the year, and time for one of our favorite traditions: looking back on what we learned. Sometimes what we learned was personal, but it has implications for the business world. In this episode, we look back at what we learned in 2023 and how it can help us in 2024.

Customer-Centric Organization 88

Customer-Centric Organization Management Consulting Education AI 88

CX Accelerator

MARCH 9, 2020

The problem is that quite often, we hold ourselves back with those limiting ideas. So I started to look for other opportunities, and I eventually decided to take on a new role as a content and community specialist for an organization that provides resources and training for contact center leaders. I'm not good at this job.”. “I

Contact Center 182

Contact Center Social Media Start-ups CX 182

CX Accelerator

MARCH 9, 2020

The problem is that quite often, we hold ourselves back with those limiting ideas. So I started to look for other opportunities, and I eventually decided to take on a new role as a content and community specialist for an organization that provides resources and training for contact center leaders. I'm not good at this job.”. “I

Contact Center 182

Contact Center Social Media Start-ups CX 182

Uniphore

OCTOBER 26, 2021

New Program Provides Foundation to Support Large-Scale Enterprise Digital Transformation Efforts with Leading Conversational Automation Solutions PALO ALTO, Calif., October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Steven Van Belleghem

MARCH 1, 2023

Sewa This Indian society-driven business approach is deeply rooted into the concept of Sevā or Sewa – which means service – which is woven through the fabric of their culture. And Hindustan Unilever Limited (the former Hindustan Vanaspati Manufacturing Co) offers 25% off every single cent it earns back to the community.

Hospitality 98

Hospitality Hospitality CX Agriculture 98

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? How community and product shape each other. Zack began his career as a product designer before moving into product management and then growth roles.

Start-ups 215

Start-ups Non-Profits Sports Education 215

Fonolo

MAY 11, 2022

It’s become the foundation upon which companies practice their businesses. Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations.

CX 91

CX Non-Profits Education Contact Center 91

Execs In The Know

MARCH 21, 2023

Align employees around your brand’s purpose and core business objectives. Fill the funnel, simplify the application process, revisit wages and benefits, and enhance the new hire experience program to get people excited and energized to come back. There’s a good chance you’ve stayed at a Marriott hotel. based company. Embrace change.

Hospitality 97

Hospitality Hospitality Contact Center CX 97

Intercom, Inc.

JANUARY 31, 2022

We are delighted to share that we are officially launching our new program for fast-growing, venture-backed startups. We’re working with venture capital, accelerator, incubator, and technology partners to help founders bring the best communication experience to their customers.

Start-ups 118

Start-ups Innovation Technology Technology 118

CX Accelerator

APRIL 1, 2022

I depend on your service to run my business so I need it to work. Depending on the nature of your business, there may indeed be things that you can and cannot say to customers. After service had been restored, I got a call from a customer. When I began to make my offer, the customer responded with something like: “Look.

Legal 266

Legal Contact Center Social Media CX 266

CX Accelerator

JULY 1, 2020

But, in the rush to return to normal, let’s all take time to consider what is worth hurrying back to. Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels.

Contact Center 266

Contact Center CX Technology Technology 266

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

CX Accelerator

OCTOBER 26, 2019

We posed this question to the CX Accelerator extended community and got some interesting answers. We posed this question to the CX Accelerator extended community and got some interesting answers. She’ll get back up and prove you wrong every time. Which Avenger would you hire and why? Let’s see which Avengers rose to the top.

CX 303

CX Start-ups Contact Center Education 303

CX Accelerator

OCTOBER 3, 2019

Given that new employee onboarding is a critical time in the life of an employee, I challenged the CX Accelerator community to share two to three things their companies are doing right now, or need to do better in the future, to ensure that new employees are bought in to supporting customer experience (CX) efforts.

CX 296

CX Voice of the Customer Start-ups Contact Center 296

Intercom, Inc.

AUGUST 25, 2022

The algorithms and business models behind these platforms were being weaponized to produce and disseminate propaganda and conspiracy theories. In today’s episode, we sat down with Mark to talk about the evolution of journalism, the rise of misinformation, and what we can do to protect online communities from harmful content.

Social Media 208

Social Media Machine Learning Start-ups Government 208

Zendesk

MAY 25, 2022

But only when I joined Tymeshift did I feel like I’d really entered the CX community, learned the ins and outs, and saw how important it is: not just for me, but for my whole company. These are five steps to get you into the CX community faster and smarter: Follow thought leaders and opinion shapers.

CX 98

CX Social Media Start-ups Sports 98

Experience Investigators

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. The answer and best strategies are backed by science and decades of social behavior. The problem, however, is those efforts are wasted if the new connections don’t stick.

Customer Retention 98

Customer Retention Social Media Customer Loyalty Start-ups 98

CX Accelerator

NOVEMBER 11, 2022

Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine. Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary.

CX 307

CX Customer Journey Map CX Transformation Government 307

Zendesk

MAY 3, 2022

Our flagship event is back on May 11, and we are delighted to share our sense of momentum and energy with all of you as we move into the future. We invite you to learn from exceptional businesses with exceptionally practical knowledge—so that your teams might apply it to your own businesses. We hope you’ll join us for the show.

Start-ups 98

Start-ups CX Technology Technology 98

Intercom, Inc.

FEBRUARY 11, 2020

Deep down we know that the business doesn’t really miss us. The business doesn’t know our sparkling personality or understand our unique contribution to the community – the business just misses our money. Everyone on your mailing list initially came to your business for some reason.

Scorecard 282

Scorecard B2B Business Growth Customer Relationship 282

Zendesk

JUNE 18, 2021

That’s why so many consumers turn to community forums when they need information or support from their favorite brands. Community forums also provide a self-service option for customers looking for support and are a powerful source of customer feedback. By having a community forum, businesses can: Reduce support costs.

Customer Retention 98

Customer Retention Customer Loyalty Customer Feedback Customer Experience 98

Fonolo

MAY 11, 2022

It’s become the foundation upon which companies practice their businesses. Creating a Customer Service Strategy That Drives Business Growth. You don’t need to go to Apple or Amazon for a standout shopping experience; authentic interactions can be won by local businesses or even non-profit organizations.

CX 67

CX Non-Profits Education Contact Center 67

Intercom, Inc.

AUGUST 6, 2020

If there is one place where these countless makers gather as a modern community, it is Stack Overflow. Our Director of Engineering Jordan Neill spoke with CEO Prashanth Chandrasekar , who took the reins at Stack Overflow in October 2019, about his vision for the community of builders he says are helping to write the script of the future.

Engineering 143

Engineering Government Technology Technology 143

Steven Van Belleghem

JUNE 27, 2022

You know I have written quite a lot about the next new blockchain-based internet, which is called Web3 and where data ownership is supposed to come back to the user. Their inability to access user and consumer data puts enormous pressure on their business model. The story is a lot bigger than that. Realizing the full potential.

Customer Loyalty 113

Customer Loyalty Retail CX Technology 113

Shep Hyken

DECEMBER 28, 2022

And if you’re not available, go back and read No. If there is anything in the process of doing business with you that’s hard on the customer, find a way to eliminate or mitigate it. . Any form of proactive communication is always appreciated. . Give back to your community or contribute to a cause. Be available.

Customer Service 119

Customer Service Sales Customer Experience 119

Intercom, Inc.

SEPTEMBER 17, 2020

The Blind business model is built on the unique insight they have into companies directly from their verified employees. Kyum and his team have a unique vantage point into business and career trends across multiple industries – a universal trend they are seeing in 2020 is the risk of burnout. operations for Blind.

Start-ups 210

Start-ups Sales Non-Profits Social Media 210

Zendesk

APRIL 22, 2021

Originally built for people who wanted to communicate with friends around the world while they played video games, Discord has gained traction with a much wider community. It’s a growing community with international popularity—76 percent of users reside outside of North America. ” —Mak Azadi, Discord COO. .

Gaming 98

Gaming CX Customer Loyalty Innovation 98

Experience Investigators

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. Ever wondered why some businesses are just a joy to deal with? Discover the intimate connection between customer satisfaction and the longing for community.

CX 52

CX Entertainment Touchpoint Customer Satisfaction 52

Intercom, Inc.

OCTOBER 24, 2019

“Although a community feels magical, when it shows up in your life, it doesn’t come together by magic.” So says Bailey Richardson, who has spent the second act of her career trying to repeatedly bottle up a bit of that magic so that groups of like-minded individuals can go from crowd to community. Short on time?

Start-ups 116

Start-ups Engineering Sports Social Media 116

Zendesk

JUNE 23, 2023

We believe each one of us has the power and the responsibility to make a real difference, and that our business—and its employees—can be a powerful engine for change. Gather” implies that globally coming together as a community, along with our allies, is a lot more powerful than our individual voices. In the U.S.,

Event Planning 52

Event Planning Engineering 52

Beyond Philosophy

OCTOBER 26, 2023

” feature, where listeners write or call us regarding a business problem they want our advice to solve. It’s a way of creating and communicating value to your customers. Before we get into that, I thought I would mention that Beard contacted us as part of our “I’m in a pickle!” Your brand is a tactic.

Social Media 88

Social Media Sports Start-ups Management Consulting 88

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. In March, McKinsey & Co. Make decisions quickly.

B2B 197

B2B E-commerce Legal Customer Retention 197

Intercom, Inc.

NOVEMBER 26, 2020

Welcome to the final instalment of S.H.O.P. , our series examining the changes in retail and commerce. Over the course of four weeks, we’ve been exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. Tis the season.

Retail 118

Retail Non-Profits Sales Technology 118