Comm100

SEPTEMBER 12, 2023

From shifting demographics and fluctuating state funding to the growth of alternative postsecondary education, schools must adopt a systematic approach to recruitment in order to succeed. Data-driven decision making : With SEM, decisions are backed by comprehensive research and ongoing assessments. Freshmen enrollment grew by 9.2%

Education 62

Education Structured Data 62

Shep Hyken

OCTOBER 20, 2021

Old school technology, techniques, and practices have given way to a new way of doing business. There’s nothing wrong with any of this, but let’s get back to the choice of sending your customer a handwritten thank-you note versus a short text message. Old school” ideas may have more relevance than you think. . For example:

Technology 135

Technology Technology Start-ups Customer Service 135

Comm100

JUNE 21, 2023

Yield rate – the percentage of admitted students who go on to enroll in a school – is often held up as a sign of a school’s attractiveness and reputation. If high, it can indicate students are keen to join the school once they receive an offer. Why is yield rate so important for colleges & universities?

Education 52

Education AI Engineering 52

Intercom, Inc.

SEPTEMBER 30, 2021

In a heartfelt testimony, Rebecca recalls how her little brother came down with a rare autoimmune brain disorder back in 2008. In June 2020, in the midst of the pandemic, Rebecca and her mother — child psychiatrist and scientist Dr. Helen Egger — launched Little Otter. The company means a great deal to both of them.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Beyond Philosophy

MARCH 7, 2024

After that, Beyond Philosophy spent two years working with the London Business School. We know from our London School of Business Research that 20 emotions drive and destroy value. Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes.

Construction 78

Construction Finance Customer Experience Management Retail 78

Experience Investigators

OCTOBER 17, 2023

Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director. The one thing they all have in common? There’s some common agreement now in the world of business.

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

Service Quality Institute

AUGUST 21, 2022

There are virtually no high schools, colleges, or technical schools that teach the skills of superior customer service. There are virtually no high schools, colleges, or technical schools that teach the skills of superior customer service. If you do it for 4 months and stop, you will probably gain the weight back.

Customer Service 52

Customer Service Education Start-ups 52

Beyond Philosophy

DECEMBER 2, 2021

People look back on their childhood and talk about how terrible it was. Looking back at the earlier period, they feel good about it, no matter how terrible it was in their description. Nostalgia is a form of memory or looking back at earlier periods in our own lives and feeling good about it. Customers do this, too.

Entertainment 89

Entertainment Construction Innovation Customer Experience 89

Beyond Philosophy

JANUARY 10, 2018

My older brother excelled in school, but he did not become a CEO. I, on the other hand, was a complete goof, did miserably in school….and Unlike my responsible older brother, I was such a disaster in school that I really didn’t have anything to lose by taking risks in the work world. Oldest Children Don’t Always Have An Edge.

Start-ups 151

Start-ups Customer Loyalty Customer Experience 151

CX Accelerator

NOVEMBER 11, 2022

Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary. We will also provide a recommended resource for anyone looking to improve their knowledge in a specific area. Customer Journey Mapping.

CX 307

CX Customer Journey Map CX Transformation Government 307

Comm100

SEPTEMBER 14, 2022

With a smaller pool of students to draw from, many colleges and universities are struggling to engage with and attract students to their school. Record low acceptance rates at Ivy League universities indicate that top schools are seeing increased applicants, but clearly this trend isn’t shared across the board.

Education 52

Education Social Media Omnichannel Start-ups 52

Shep Hyken

AUGUST 30, 2022

Shep Hyken interviews Frank Cespedes, a professor at Harvard Business School and the author of six books, including his latest, Sales Management That Works: How to Sell in a World that Never Stops Changing. About: Frank Cespedes teaches at Harvard Business School. Sales and customer service are very closely combined. They want to buy.

Sales 61

Sales Customer Service Customer Expectations CX 61

Service Quality Institute

DECEMBER 13, 2023

When you treat a customer like a king or queen they come back, spend more with you, and bring their friends. When customer service is poor customers don’t come back and they also tell their friends. NO high school or college in the world will provide any customer service courses. I MEAN EVERYONE. No exceptions.

Customer Experience 52

Customer Experience Retail Customer Service Start-ups 52

ECXO

NOVEMBER 16, 2023

We need to take a step back for a minute and analyse how all of these solutions address our customer needs. This is the premise made in Competing in the Age of AI, written by two Harvard Business School professors, Marco Lansiti and Karim R. AI is top of mind for all leaders, including you and I. Let’s continue.

AI 65

AI CX Customer Experience Artificial Intelligence 65

Win the Customer

JUNE 22, 2015

Summer has barely started and retailers are already beginning to anticipate the back to school season – but are customer support teams ready to scale? Late last week, […].

Customer Service 141

Customer Service Retail Technology Technology 141

Beyond Philosophy

JUNE 20, 2020

Assistant professor Zoey Chen from the University of Miami Business School published a paper with her colleague on the concept of the Return Trip Effect titled, “ Are We There Yet? The Return Trip Effect explains how the trip to an anticipated destination often feels like it takes longer than the trip back. Recommended Actions.

Customer Experience 134

Customer Experience CX 134

Experience Investigators

DECEMBER 14, 2021

2021 was another strange, unpredictable, not-quite-back-to-normal trip. The introduction of vaccines led to some employees coming back to the office. Schools opened and closed and quarantined cohorts. It’s time to wrap up another year. When it came to customer experience, leaders dealt with all sorts of changes and challenges.

Customer Experience 135

Customer Experience Close the Loop Customer Journey Map Contact Center 135

Inside Customer Service

MARCH 30, 2023

You want to build a service culture. Naturally, you think of training. This guide shares everything you need to know to get started. It includes step-by-step instructions for designing and delivering your training program. I've also included my best advice on who should do this training and when. Contents: What is service culture training?

Construction 182

Construction Customer Service Customer Experience 182

Zendesk

JULY 8, 2021

I was lucky to be able to do career training in high school. I met a mentor, landed in school, and benefited from the supports for first-generation college grads,” she said. KindWork offers free career training, coaching, and job placement support to low-income young people, ages 20 to 26, who are disconnected from work and school.

Non-Profits 98

Non-Profits Start-ups Education CX 98

Intercom, Inc.

AUGUST 18, 2022

PHP was really, really big, and it’s still big, but it was really the language for the web back then. So, I went back to what I loved – building websites” Back then, having a career in tech, especially as a software engineer, was not as cool and hot as it is today. Where is the company going to be in five years?

Engineering 204

Engineering Start-ups Machine Learning Education 204

Inside Customer Service

OCTOBER 14, 2021

It was a great place for a high school kid like me to learn new skills. My first job was in a clothing store. I started in the men's department, but was eager to learn everything I could. The program cost a lot of money, but there was nothing to show for it. The model was broken. Training is fundamentally about problem solving.

Start-ups 147

Start-ups Retail Sales Customer Service 147

Zendesk

DECEMBER 28, 2020

Meanwhile, the customer support team at DonorsChoose , a platform that connects teachers with funding for classroom projects, is supporting those teachers and learning on the fly as they navigate continued uncertainty around schools and reopening plans. Top highlights. Make your support software work for you.

Start-ups 52

Start-ups Education Customer Service 52

TeamSupport

OCTOBER 27, 2022

On the outside, it looks like a simple grade-school high jump competition. During the Dutch Golden Age in the 17th century, goods, commerce, and information was exchanged from Japan to Rotterdam to New Amsterdam (York) and back again. Providing honest, good customer service is a low-bar to clear – or so it seems.

Customer Service 98

Customer Service Customer Retention Start-ups Sales 98

Execs In The Know

APRIL 23, 2021

Now, after more than a year of upheaval and change, the world is opening back up – giving us a unique opportunity to capitalize on what we learned to ease the journey into our “new normal.”. The onset of coronavirus required us all to become crisis management experts overnight. The pandemic crisis forever changed the way we live and work.

Innovation 93

Innovation CX VOC Outlook 93

Intercom, Inc.

SEPTEMBER 22, 2020

Back in business school, Brian was working at a venture capital firm, helping businesses think about growth when he had an “aha” moment. This was one of the defining moments that inspired the creation of HubSpot back in 2006. Listen to the full episode above or check out Brian’s key takeaways below.

Gambling 211

Gambling B2B Education Business Growth 211

Intercom, Inc.

JUNE 20, 2019

It is 50 years this month since the Stonewall riots in New York City, which were a response to discriminatory police raids against the LGBTI+ community. The Christopher Street Liberation Day March which marked the anniversary of the riots is considered to be the first ever Pride. View this post on Instagram. Be yourself. Trying something different.

Legal 171

Legal Start-ups Education Sales 171

Comm100

APRIL 11, 2022

Today’s students expect to receive support when it suits them, not when it suits the school’s working hours. However, hiring agents to work outside of normal hours simply isn’t feasible for most schools. However, hiring agents to work outside of normal hours simply isn’t feasible for most schools.

Education 52

Education AI CX Technology 52

Beyond Philosophy

JULY 14, 2022

When I was ten, the teacher wrote on my school report, “Colin is the clown of the class.” It goes back hundreds of years to medical views of the human body and the idea that we had various pressures within us caused by the “humors”(which, in this usage, refers to our bodies’ makeup, not comedy).

Contact Center 165

Contact Center CX 165

Kerry Bodine

APRIL 25, 2019

Jade’s passion for delighting customers dates back to her high school years, when she worked at Blockbuster Video. I’m thrilled to announce the addition of Jade to the Bodine & Co. Jade holds an MBA in IT project management from Cal Lutheran University.

Business Administration 91

Business Administration Sales Customer Service 91

Zendesk

OCTOBER 7, 2021

As a company that builds software to help improve customer relationships, Zendesk has always considered human connection to be crucial to well-being. Many of the most complex social issues we face as a society can be traced, in part, to a breakdown in connection, from social isolation and digital exclusion to homelessness and food insecurity.

Hospitality 98

Hospitality Hospitality Case Management Education 98

Beyond Philosophy

JULY 16, 2020

We discussed this concept on a recent podcast with guest Zoey Chen, assistant professor of marketing at the University of Miami School of Business. Chen says that the Return Trip Effect describes how, when you go somewhere you are looking forward to, the trip to the destination often feels like it takes longer than the one going back.

Start-ups 195

Start-ups Government Customer Feedback Customer Experience 195

Fonolo

OCTOBER 12, 2021

Assigned seating may remind you of grade school, but this approach can really help support your agents so they can do their best work on the daily. TIP: Voice Call Backs are quickly becoming an industry standard tool for its ability to reduce abandon rates, improve customer satisfaction, and manage spikes in call volume.

Contact Center 147

Contact Center Customer Satisfaction Technology Technology 147

Inside Customer Service

SEPTEMBER 22, 2022

In grade school, I frequently got in trouble for disrupting the class and was a master procrastinator when it came to homework. In grade school, I frequently got in trouble for disrupting the class and was a master procrastinator when it came to homework. Customer service is hard. All of that gets a lot harder when you have ADHD.

Customer Service 130

Customer Service Start-ups Customer Relationship Management Gaming 130

Steven Van Belleghem

FEBRUARY 7, 2022

Back then, we thought that was huge. The latter is decentralized, shifts data ownership back to the users and thus offers a lot more data privacy and security. This approach would also lessen the power of the big tech giants and offer it back to the users themselves. million people attended Marshmello’s Fortnite concert.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Beyond Philosophy

AUGUST 16, 2019

We have a way we operate at work or school; we act a certain way in public and another way with our friends and family. In my case, I would not only skip the haggling, but I would probably back off the price. Relationship Types and How to Use Them. We act differently in our various relationships. often drive the buying decisions.

Customer Loyalty 102

Customer Loyalty CX Customer Experience 102

Shep Hyken

OCTOBER 13, 2021

So, with that in mind, here are three communication tips that will help drive customer loyalty and move them to say, “I’ll be back.” . Go old school and call your customer. Okay, maybe it’s not the secret, but what I’m about to share with you is one of the secrets. Actually, three secrets. . Keep customers informed.

Customer Loyalty 93

Customer Loyalty Real Estate Social Media Touchpoint 93

Intercom, Inc.

JUNE 21, 2018

Do they back channel? Max is a proponent of combining old-school techniques with new tools like using messengers to catch potential customers when they visit your site looking for a specific answer. How can you capture, qualify and convert the right leads for your business while working within your means? It’s great to have you.

Sales 183

Sales Start-ups Finance Education 183