PeopleMetrics

JUNE 29, 2020

In my last blog post , I wrote about how to build a VoC program depending on the maturity of your current program. Given the changes in customer expectations across all industries brought about by COVID-19, it is now essential that you rethink your VoC program with a “beginners mind.”. Now, your customers need to feel safe.

VOC 121

VOC CEM NPS Business Administration 121

SurveySensum

OCTOBER 17, 2023

NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions. ‘Meet Sarah, a young entrepreneur with a promising business idea.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Why should you use B2B manufacturing feedback tools? Why Should You Use B2B Manufacturing Feedback Tools? Why Should You Use B2B Manufacturing Feedback Tools? But is it worth it? user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

JULY 11, 2023

You love going to McDonald’s. Because when you go in to order, the cashier greets you with a warm smile. As you sit down, the aroma of sizzling patties fills the air, and your mouth starts watering. You take a bite, and it’s pure heaven — the flavors explode in your mouth, making you crave more.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

SurveySensum

FEBRUARY 24, 2022

But you have to put effort into understanding the emerging customer insights and make the required improvements possible. . A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . Introduction. Ease of use. Integrations.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

CSAT.AI

NOVEMBER 28, 2018

If your customer has been through the online FAQ, searched the product manual, tried finding a solution on Youtube but still needs help, their next step is a call to your customer service team. Take a close look at the policies and tools you are (or aren’t) giving them. Empower your agents, as they are your path to resolution.

Customer Service 52

Customer Service CRM Sentiment Analysis Start-ups 52