Execs In The Know

APRIL 26, 2023

Organizational transformation is a hot topic for CX leaders and business executives alike. After all, it’s no secret that doing things the same way as everyone else doesn’t always benefit an organization’s success.

CX 98

CX Innovation Artificial Intelligence Gaming 98

PeopleMetrics

FEBRUARY 21, 2018

Customer Experience often lives within Marketing, but that doesn't necessarily mean that the two are always aligned. There is even more room for disparity when CX lives in departments other than Marketing. Watch this edition of CX Secrets above , or click here to download the video transcript.

CX 67

CX CEM Business Administration Machine Learning 67

SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). But WHY is customer experience so important? But WHY is customer experience so important? Companies that succeed at customer experience increase their sales at a rate that is 4-8 percent higher than the market average. Frustrating right?

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. Developing a world-class CX strategy is well worth the investment of your time! How do you design and manage a CX strategy? How do you design and manage a CX strategy? CX Management and High-Impact Customers.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

JANUARY 25, 2024

It’s like asking for a favor, but an important one! In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. To find these brand advocates, use simple CX metrics like CSAT and NPS.

NPS 52

NPS Customer Feedback Gaming Social Media 52

Customer Bliss

OCTOBER 16, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Sign up below to get the full video. Sign up below to get the full video.

Customer Experience 74

Customer Experience Start-ups CX Gaming 74

SugarCRM

JANUARY 21, 2020

We launched several new products, announced exciting acquisitions and introduced the world to a whole new suite of solutions to help companies succeed at marketing, selling and customer service. Get a quick recap of the biggest, most important transitions that started it all in this post from CEO Craig Charlton. #19:

Net Promoter Score 26

Net Promoter Score CRM Customer Journey Map NPS 26