Intercom, Inc.

AUGUST 18, 2022

There’s project management, mentorship and teaching, decision-making, relationship-building, and the value you bring to the company is no longer measured by the quality of the lines of your code but rather by driving the engineering org forward. Today’s guest has been through just that. It was love at first click. Unblock bottlenecks?

Engineering 204

Engineering Start-ups Machine Learning Education 204

Zendesk

MARCH 2, 2023

This customer-centric approach provides exceptional customer support, whether in-store or by messaging, phone, or email. The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. He continues: “Because in retail, the community of the people we serve has a very clear calculus.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Intercom, Inc.

AUGUST 15, 2019

But if these design leaders can seize the opportunity of having a seat at the table, they can assemble an interdisciplinary team that solves real customer problems, proves their worth, and ultimately changes the future of the company and the products it delivers. Short on time? Focus on outcomes over output. The evolution of a career.

Start-ups 179

Start-ups Innovation Engineering Retail 179

Qualtrics

DECEMBER 11, 2018

This is the first installment of our new blog series, “Employee Experience Visionaries.” Dean recently shared his thoughts with us on topics such as the incredible Patagonia culture, the business impact of on-site child care, how HR can earn an even more valuable seat at the table, and more. Now to the conversation with Dean!

Sports 54

Sports Technology Technology 54

UJET

DECEMBER 17, 2019

According to Gartner ’s 2019 Strategic Roadmap for Customer Service and Support Technologies (May 2019), “an organization’s CSS technology stack is often composed of disparate overlapping systems, leaving both customers and employees with a disjointed experience.” But Why Were Customer Support Tools Left Behind?

Customer Service 74

Customer Service Artificial Intelligence Technology Technology 74

Aquire

OCTOBER 26, 2021

We’re just making a point; if your name were (or actually is) Michael, then this heading might give you pause. Wait, is this blog personalized? If there’s one thing that’s accepted as truth in the customer experience world, it’s that CX personalization is a must-do. We’ve seen the power. For instance, customers seem to want it.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Being reactive isn’t enough – you need to be proactive.

B2C 118

B2C B2B Social Media Start-ups 118

Qualtrics

MARCH 4, 2019

GSA helps manage and support the basic functioning of federal agencies by supplying products and communications for U.S. GSA helps manage and support the basic functioning of federal agencies by supplying products and communications for U.S. As a part of the government, the U.S. Hear more from Anahita at our X4 Summit.

Government 40

Government Customer Experience Real Estate Agriculture 40

Intercom, Inc.

AUGUST 30, 2018

I hosted Kate and Vanessa on the podcast, where we talked about everything from scaling design teams to how to earn a seat at the decision-making table. Seats at the table are earned , not given. Support is how the industry grows. They had to make their own. Adaptability is key. Great designers have superpowers.

Start-ups 149

Start-ups Engineering 149

Intercom, Inc.

SEPTEMBER 2, 2021

A tiering framework for launches helps to determine how much attention to give each new feature and which particular set of customers should hear about it. At a product-first company like Intercom, our product marketing team has always had a crucial role – and over the years, we have often discussed how we approach product marketing.

Start-ups 211

Start-ups Sales Engineering 211

Intercom, Inc.

FEBRUARY 14, 2018

Because we already understand you, we’ll really support you. You’re vying for a seat at the table, or talking about seats at tables. A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our Product team. But maybe I’m biased.

Engineering 188

Engineering Start-ups Sales Technology 188

Intercom, Inc.

MARCH 26, 2020

Jade Shearstone , R&D Operations Manager : Now in our London office after working in Customer Support while traveling the world. And if someone is reaching out to you because they’re feeling isolated, be a supportive ear. C larify ambiguity. E xpress themselves. It could be more important than you realize. Where in the world.

Start-ups 171

Start-ups Education Sales 171

1 to 1

MAY 5, 2013

The 1to1 Blog. Strategy Speaks Blog. Hoffmans Hot Seat. Hard Knox Life: A Brand Manager Blog. Marketing Blog. Allegiance Blog. Eloqua Blog. FreshNetworks Blog. Marketo Blog. MarketTools Blog. RightNow Customer Experience Blog. Weekly Digest. Infographics. Meet the Editors.

Entertainment 42

Entertainment Sports Social Media CRM 42