Hodusoft

JULY 13, 2022

How Does An IP PBX System Help Real Estate Businesses Thrive? An IP PBX system stands for Internet Protocol Private Branch Exchange and is referred to as a communication device that offers voice connectivity to a desk or landline phone within a premise. What is an IP PBX System?

Real Estate 105

Real Estate Finance Technology Technology 105

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

TeamSupport

JULY 6, 2020

This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them. Next in Part 2: Reducing Churn.

B2B 104

B2B Start-ups Technology Technology 104

Intercom, Inc.

MAY 8, 2018

The next generation of messengers will be built to help businesses accelerate growth by actually helping teams do work, like process payments or schedule meetings. To help you get started, here are a few tips on how we decided which apps to feature in our own Messenger Home: 1. How should we stack rank our apps?

Start-ups 176

Start-ups Sales 176

Intercom

JANUARY 11, 2024

“Those kinds of things, where I could help someone and just be another human being on the other side of the line, really touched me” Camille: Yeah, that’s a great question. Those kinds of things, where I could help someone and just be another human being on the other side of the line, really touched me.

Customer Service 86

Customer Service CX AI Start-ups 86

CX Accelerator

DECEMBER 10, 2019

It is uncomfortable to publicly share stories like this and expose both my professional & personal vision to the world, but I am confident this will help someone. I created my 2019 vision board and got it printed & laminated so it could sit on my desk as a reminder to me each day. Journey To Happy . 3) Let the search begin. .

Start-ups 182

Start-ups Gaming CX Customer Service 182

CX Accelerator

DECEMBER 10, 2019

It is uncomfortable to publicly share stories like this and expose both my professional & personal vision to the world, but I am confident this will help someone. I created my 2019 vision board and got it printed & laminated so it could sit on my desk as a reminder to me each day. Journey To Happy . 3) Let the search begin. .

Start-ups 182

Start-ups Gaming CX Customer Service 182

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Top 10 B2B manufacturing feedback tools SurveySensum CustomerGauge Hotjar Typeform Freshdesk InMoment Zendesk Jira Service Desk Google Forms Microsoft Forms Conclusion Let’s explore what these tools are here.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Intercom, Inc.

APRIL 25, 2018

Think of it as the perfect front desk for your company. When thinking through potential solutions, we first thought about just adding a button beside our Messenger launcher, which would just open a mini version of the Help Center. And the Product Hunt app helps your company get noticed by encouraging upvotes from your biggest fans.

Start-ups 215

Start-ups Sales 215

TeamSupport

JULY 8, 2020

In our first blog post in this four-part series we introduced the top pain points reported by B2B customer support professionals and how the right B2B customer support software will help you solve for all of them, starting with using a B2B help desk ticketing system instead of your inbox to resolve issues in a more timely, efficient manner.

B2B 86

B2B Net Promoter Score Sentiment Analysis NPS 86

Ameyo Callversations

MARCH 29, 2022

Identifying the needs and satisfying their expectations can get overwhelming if your customer service desk does not address them appropriately. To help you improve and nurture your customer service responses better, this article will take you through the fundamentals of personalized customer service.

Customer Service 52

Customer Service Omnichannel Customer Journey Map Touchpoint 52

Customer Bliss

OCTOBER 30, 2018

Would you tell your mom you couldn’t help her without first empathizing with her and trying to find a solution? As we move past many of the traditional ways of interacting with companies, what we expect from the people across the chat-box, the sales counter, or the service desk has changed dramatically. But why not?

Social Media 102

Social Media Sales CX Customer Experience 102

Hodusoft

JULY 13, 2022

How Does An IP PBX System Help Real Estate Businesses Thrive? An IP PBX system stands for Internet Protocol Private Branch Exchange and is referred to as a communication device that offers voice connectivity to a desk or landline phone within a premise. What is an IP PBX System?

Real Estate 52

Real Estate Finance Technology Technology 52

UJET

AUGUST 5, 2020

When you have someone living abroad, you gain a new perspective which helps globalize the product, the service, and the user experience. You could get yourself a desk at a coworking space to accelerate this or learn while pitching your product to find these important insights. A Growing Experience. Remote Work Management.

Start-ups 133

Start-ups Actionable Insights 133

Hodusoft

MAY 24, 2022

This blog will explain why cloud contact centers software is better than on-premise-based call contact centers and how cloud-delivered IP PBX software will adapt to meet the evolving needs of businesses. Cloud contact center software helps in giving more efficient analytics than on-prem contact centers. More efficient analytics.

Contact Center 98

Contact Center Finance Omnichannel Customer Relationship Management 98

Beyond Philosophy

FEBRUARY 8, 2018

Ever pounded your mouse on the desk, pressed the enter key extra hard, or tap-tap-tapped frantically on the “ESC” key when your technology hangs up? They shape our thinking, influence our biases and help us make purchases. Feelings are also a considerable influence on our behavior. We are irrational. Are You Irrational?

Construction 135

Construction Customer Experience CX Sales 135

Beyond Philosophy

JUNE 5, 2017

The hotel staff, while generally helpful and accommodating, has other things to do. West Wing’s director of revenue says that he was looking for technology that would be unique and memorable for guests but also helpful to hotel staff. Can robots help the hotel guest experience? New Technology Dramatically Helps CX.

Artificial Intelligence 143

Artificial Intelligence Customer Loyalty Technology Technology 143

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. Support: Help desk tickets and support status. From onboarding through adoption to renewal, you’ll be aware of exactly how your customer is using your product—and how you can help them maximize their investment. Product Adoption.

Touchpoint 69

Touchpoint Customer Relationship Education Customer Loyalty 69

Customers That Stick

APRIL 28, 2015

Ready to help take your team’s service to the next level? 15 Ideas for Managing Frontline Employees (PDF) : This is a collection of previous blog posts on managing frontline employees that can help you get better performance from your frontline team. Let’s go! 2-10 Books. wrinkles added at no extra charge!).

Customer Service 127

Customer Service 127

Customer Service Life

JULY 8, 2019

This article was originally published on the ICMI blog on May 13, 2019. This helped us better get to the heart of the candidate to ensure that their passion for serving customers equaled ours. This included very simple things like having a desk and a working computer ready to go for them. Image by Robin Higgins from Pixabay.

Contact Center 72

Contact Center Customer Service 72

CX Accelerator

MAY 16, 2018

Between the Tupperware mold ecosystem under my desk, having to climb out my car’s window when the door broke, the “pleather pants incident” and a variety of other things, I had quite the winning reputation. Mike Kroll is someone who knows the value of time and helps everyone around him to raise the bar. Home To CX Accelerator Blog

CX 203

CX Start-ups Gaming Education 203

Fonolo

APRIL 19, 2018

I know I recently spoke about the importance of reading vs. watching television in my latest blog on the top customer experience books , but let’s not completely underestimate the power of the tube. When Steve Martin finally approaches the desk he explains why he is so angry, and her response was clearly not in the training books.

Customer Service 101

Customer Service Hospitality Hospitality Contact Center 101

Zendesk

AUGUST 16, 2023

We tested ChatGPT vs. Bard in key performance areas to help businesses decide exactly that. We tested the performance of ChatGPT vs. Google Bard in seven crucial areas to help you make your decision. ChatGPT and Bard can write fictional stories, informational blog posts, and test questions. What are ChatGPT and Google Bard?

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

PeopleMetrics

JUNE 16, 2016

Or if you have a real hankering for reports to hide in your desk drawer. VOC helps you get closer to the viewpoint of your customers, so you can use it to improve the way you do business. In our banking study, about half of banking customers report they have access to helpful materials that help guide their financial decisions.

Close the Loop 118

Close the Loop Customer Experience VOC Voice of the Customer 118

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. As a result of these drawbacks, users look for other alternatives.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Beyond Philosophy

OCTOBER 16, 2017

And as you look around, you see that the walls are painted a soothing color, and there are patches of beautiful color in the flowers on the reception desk, paintings on the wall, the chair you’re sitting on. Color can also be used to help cut confusion and reduce frustration. After several minutes you’re not that nervous anymore.

Start-ups 120

Start-ups CX Customer Experience 120

Hodusoft

OCTOBER 14, 2022

The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. Its advanced capabilities help e-commerce businesses step up their customer service levels. It helps them to understand customer profiles and pick up the conversation accordingly.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Beyond Philosophy

AUGUST 20, 2015

You will sit there all day at your desk doing your work and when you go home at night you will feel tired. Then, the helpful agent guided me through the process. If you enjoyed this post, you might be interested in the following blogs: Is Home Delivery the Right Marketing Strategy? The Evolution of Habits. And guess what?

Technology 166

Technology Technology Customer Experience Customer Service 166

Return Customer

APRIL 6, 2016

The person you put at the front desk of your office is incredibly important, as they can set the tone for the rest of the customer’s experience with your business. Ensuring your customers are happy at every touch-point will help bring much success to your company. Front Office Staff. About the author.

Social Media 84

Social Media Outlook Innovation Customer Service 84

Totango

MARCH 4, 2022

B2B customer service encompasses service delivered through all support channels, including: Help desk software. For example, the Totango customer success platform can be set up to trigger automated emails for customers experiencing common support issues, providing them with links to relevant tutorials or other helpful information.

B2B 91

B2B Customer Service B2C Net Promoter Score 91

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. To help you out, we have listed our top 10 must-read customer experience books. Authors: Jeane Bliss | Buy the book here ”This is the book I wish I’d had on my desk when I led customer experience for major corporations.

Customer Experience 94

Customer Experience Customer Experience Management CX Start-ups 94

Customer Service Life

MARCH 24, 2018

This article was originally published on the ICMI Blog on December 21, 2018. I went through my last year of blog posts and found the experiences that taught me something, and in some cases continued to gnaw at me throughout the year. While it’s been a few months, these lessons are still relevant. Click here to read it.

Contact Center 60

Contact Center Artificial Intelligence Machine Learning Start-ups 60

PeopleMetrics

MARCH 26, 2018

If you're a hotel, you may think about the first interaction guests have with the doorman, or the team at the front desk. Sean has over 20 years of experience helping companies measure and improve the customer experience. P.S. What did you think of this blog post? The forgotten touchpoint.

Touchpoint 86

Touchpoint CEM Business Administration NPS 86

PeopleMetrics

JUNE 12, 2015

If you note that the mattress was “lumpy,” and the man at the front desk “dumpy,” then the hotel can take appropriate actions to address your rhyming complaints. Understanding helps you segment and prioritize your customer types. Customer understanding helps clarify what you’re trying to accomplish, and for whom.

Voice of the Customer 115

Voice of the Customer Customer Survey Customer Experience Management Customer Experience 115

Provide Support

AUGUST 18, 2016

It is meant to go well beyond the frontline call center or a reception desk. Published in Provide Support Blog , 2016. It is widely stated that these days customer service is everyone’s job and responsibility. But it gets a bit complicated in case of a larger and long-standing organization. Read more. Permalink | No comment.

Customer Service 45

Customer Service 45

PeopleMetrics

FEBRUARY 13, 2015

We were sitting with our desks in a circle, workshopping a classmate’s story. We’re trying to help your story.”. It doesn’t help matters to get emotional about feedback. The key, as in personal matters, is to find the feedback that can help you and your company the most. Low-hanging compliments. Author: [CRIES].

Customer Feedback 97

Customer Feedback Voice of the Customer Customer Experience 97