blog topic cx-secrets 
Execs In The Know
NOVEMBER 22, 2022
When you’re running multilingual operations or international business, oftentimes CX strategy and language become separated into two different work streams. With new ways of solving these challenges with technology, companies no longer need to compromise their CX strategies, and managing multilingual operations is now easier than ever.
Execs In The Know
APRIL 14, 2022
As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.
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Execs In The Know
APRIL 26, 2023
Organizational transformation is a hot topic for CX leaders and business executives alike. After all, it’s no secret that doing things the same way as everyone else doesn’t always benefit an organization’s success. Is this topic of interest to you? Learn more about what to expect at CRS Nashville and register today!
Customers That Stick
DECEMBER 15, 2014
If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping. The Month in Customer Service Blogging. Necessary topic. One of the Secrets to Amazing Customer Service: Attitude – A lesson on how attitude is present in every customer encounter.
Beyond Philosophy
MAY 16, 2016
I am about to reveal the secret to being happy at work. Happiness is a topic that gets a lot of discussion. For example, Shawn Achor’s TED talk “ The happy secret to better work ” is a great way to spend 12 minutes of your day (and not just because you might be watching a video at a job that makes you feel unhappy).
Beyond Philosophy
JULY 6, 2016
Three Truths Every Marketer Should Know about CX in China. In many ways, it is the background, history even, for where I am today in my thinking on the topic. It’s no secret that China is a huge market. The post Uncovering CX in China: They’re Ready, Are You? How to Measure Customer Emotions. appeared first on.
Customer Bliss
OCTOBER 16, 2018
In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Early in your journey as a chief customer officer, you need to bring in customers to talk about this topic and rally your team around reliability and delivering a one-company experience. There’s your pothole.
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