Don’t drop the omni-channel baton and win the CX relay race
Adrian Swinscoe
AUGUST 4, 2023
Managing the hand-over from bot to agent is like taking part […] The post Don’t drop the omni-channel baton and win the CX relay race first appeared on Adrian Swinscoe. This is a guest post from Jim Davies, (former) Chief Experience Officer (CXO) at Calabrio.
Let's personalize your content