Consistently World-Class CX Across Locations Starts With Supporting Your Employees
The DiJulius Group
MARCH 27, 2023
The highest level of customer experience goes hand in hand with customer retention. Yet—despite it costing 5-10x more to gain new customers than to get more business from current ones, and that current customers spend a whopping 67% more, on average—companies often focus more on customer acquisition than.
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