SugarCRM

SEPTEMBER 24, 2021

But the real customer experience (CX) fun, in my opinion, is with mid-market companies. For a CX nerd like me, there is no more fun than helping a decent-sized company light up the leads, accelerate the sales and turn their customers into #RavingFans. What is a mid-market company? Let’s describe the mid-market a bit further.

CRM 49

CRM Start-ups CX Sales 49

Beyond Philosophy

MAY 31, 2019

It seems reasonable until you learn he lived in Ohio. You have probably seen the meme on social media or heard John Mulaney’s joke about the surprising non-issue quicksand presents in adulthood: How to Design for Uncertainty in Your CX. So, even though he didn’t swim in the ocean, he was sure a shark was going to get him.

Customer Experience 127

Customer Experience Social Media CX Customer Loyalty 127

CX Accelerator

OCTOBER 7, 2019

This article will help you understand what a CX strategy is and how to build one by adapting the philosopher Vanilla Ice’s famous words, “. By connecting the dots and showing how CX initiatives result in business positive outcomes, your initiatives will gain credibility and buy-in. Stop, Collaborate, and Listen.”

CX 261

CX Customer Experience Non-Profits Contact Center 261

CX Accelerator

OCTOBER 7, 2019

This article will help you understand what a CX strategy is and how to build one by. Be it a new or seasoned company, before creating a CX strategy to improve your. Step Two: Align your CX Strategy with Business Objectives. All in all, you need to help your employees understand their role in CX while staying customer focused.

CX 182

CX Customer Experience Non-Profits Contact Center 182

CX Accelerator

OCTOBER 7, 2019

This article will help you understand what a CX strategy is and how to build one by. Be it a new or seasoned company, before creating a CX strategy to improve your. Step Two: Align your CX Strategy with Business Objectives. All in all, you need to help your employees understand their role in CX while staying customer focused.

CX 182

CX Customer Experience Non-Profits Contact Center 182

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. CX Intelligence Summit April 10, Boston, MA. It will provide leadership, guidance and ideas.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Customer Bliss

NOVEMBER 30, 2016

He is also the Executive Director of the National Center for the Middle Market of the Fisher College of Business at The Ohio State University, and has served as Chief Marketing and Knowledge Officer for Booz & Company, as well as editor and managing director of Harvard Business Review.

Engineering 88

Engineering Start-ups Innovation Customer Experience 88

CX Journey

AUGUST 29, 2017

The Ohio Manufacturing Institute recognizes five major stakeholders in organizations. But that's not the topic of this post. This post is all about where employees fall in order of importance in your company. Recently, I was reading an article in Industry Week and came across this paragraph.

Manufacturing 64

Manufacturing Customer Loyalty Customer Satisfaction Start-ups 64

CX Journey

DECEMBER 16, 2014

I grew up on a farm in Ohio and, as a young girl, had many horses over the years. Image courtesy of featureset I originally wrote today''s post for InsideCXM. It appeared on the site on September 15, 2014. Want to know the secret to customer retention? I''ll tell you, but first a story.

Customer Retention 83

Customer Retention Customer Acquisition Sales Omnichannel 83