competitive-benchmarking CXM Related Topics 
Sprinklr
OCTOBER 7, 2021
What is competitive benchmarking, and why do you need it? Competitive benchmarking measures where and how your organization stands against your competitors. By using a set of predetermined metrics, benchmarking allows you to compare your company’s performance against your competitors and other best-in-class brands.
Sprinklr
SEPTEMBER 9, 2021
Conduct competitive research and benchmarking. Benchmark your marketing campaigns against competitors and other best-in-class brands. Omni-channel customer, brand, and competitive intelligence across social, news, forums, TV, and more. Protect your overall brand health and safety.
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Sprinklr
OCTOBER 14, 2021
A unified customer experience management (Unified-CXM) platform creates consistency in your data that unlocks the power of AI to guide your decisions. You’ll also fail to capitalize on real-time trends you would have captured with a Unified-CXM platform. This means you’ll be behind the curve on rapidly changing customer expectations.
Comm100
DECEMBER 11, 2017
A customer experience manager or CXM is the link between the customer and the company, and the person who helps coordinate CX work across these different departments. A CXM’s role is to engineer the product’s life cycle, from the customer’s perspective, from beginning to end. Be Able to Research and Gather Data.
SurveySensum
JULY 14, 2020
A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga. She led CX company-wide for 11 years at Applied Materials.
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