social-media-monitoring CXM Related Topics 
Sprinklr
OCTOBER 14, 2021
Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations. Customers may not always mention you by name, but they are constantly sharing feedback on dozens of social media and messaging channels. When insight becomes action, value is created.
Sprinklr
OCTOBER 7, 2021
To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. This can leave your social strategy lagging and ineffective. You can keep track of product mentions, influencer endorsements, hashtags, keywords, and more across social media.
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SurveySensum
MARCH 20, 2024
A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. CXM tools are instrumental in creating a customer-centric approach within organizations. The tool has taken CXM a step beyond. Pricing: $99 per month.
Sprinklr
OCTOBER 20, 2021
When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.
Sprinklr
SEPTEMBER 16, 2021
How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. It’s important to understand the differences between the two and how to use both to build your brand monitoring strategy.
Callminer
FEBRUARY 23, 2021
While manual observation and monitoring have their place, there is far more information that your contact center needs to improve how your call center runs. People are seeking support on social media more than ever. This applies to both e-commerce sites and social media business pages.” online shoppers.
Sprinklr
JULY 29, 2021
Brands that capture product insights from review sites, social media, and other digital channels to build a customer-centric product strategy can help grow their business dramatically. Customer reaction to new releases: Monitor new product releases and learn which attributes are liked and disliked. Crisis management.
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