ClientSuccess

JANUARY 3, 2023

The post Discovering What Your Customers Truly Value appeared first on ClientSuccess. Learn more about how ClientSuccess can help your company develop a strong Customer Success methodology and strategy with easy-to-use customer success software by requesting a 30-minute demo.

Net Promoter Score 81

Net Promoter Score NPS Customer Loyalty Innovation 81

Beyond Philosophy

SEPTEMBER 7, 2023

The post Discover 3 Surprising Tactics Customers Use to Evaluate Your Price appeared first on Beyond Philosophy. Colin has conducted numerous educational workshops to inspire and motivate your team. He prides himself on making this fun, humorous, and practical. Speak to Colin and find out more. Click here !

Retail 88

Retail Education Sales 88

Beyond Philosophy

FEBRUARY 3, 2020

Discover This Powerful Marketing Technique to Gain Growth. The post Discover This Powerful Marketing Technique to Gain Growth appeared first on Customer Experience Consulting. How you present information has a significant effect on how your customers perceive the message. This podcast is produced by Resonate Recordings.

Customer Loyalty 131

Customer Loyalty Customer Experience 131

Beyond Philosophy

APRIL 9, 2021

Once you understand your limitations, you can discover the actual number of people you can effectively manage. < [link] > The post Discover the Actual Number of People You Can Effectively Manage appeared first on CX Consulting. There are limits that are challenging for us to overcome. Sources: Ro, Christine. 9 October 2019.

Social Media 156

Social Media Start-ups CX Customer Experience 156

Beyond Philosophy

APRIL 4, 2024

I come away after each episode with a feeling of joy and feeling a bit smarter” Listen to the podcast: [link] The post Cracking the Ghosting Code: Discover the Reasons ways and how to Overcome it appeared first on Beyond Philosophy.

Social Media 60

Social Media Sales Technology Technology 60

The DiJulius Group

SEPTEMBER 12, 2021

All you need is a worthy destination, a sturdy platform, an able crew, a chart of way points, and a fitting mindset to power your progress. Read Full Article. The post Explore. appeared first on The DiJulius Group.

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Customer Think

OCTOBER 29, 2021

The post The Pandemic, What Buyers Discovered first appeared on Partners in EXCELLENCE Blog -- Making A Difference. We’ve seen customers cancel “high priority/committed projects,” and shift funding to “ad hoc” projects that were more important. This creates both opportunity and threats.

Sales 64

Sales 64

Intercom

FEBRUARY 6, 2024

As Intercom’s VP of Customer Support, I have had the opportunity over the last year to lead an AI-driven customer service strategy. It’s been one of the most fascinating and rewarding journeys of my career to date. Despite all of the great progress in that time, it still feels like the journey is just starting.

AI 98

AI Customer Service Customer Journey Map Engineering 98

Kate Nasser

NOVEMBER 15, 2020

The post Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ appeared first on KateNasser.com. When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Sales 98

Sales Customer Service 98

Beyond Philosophy

APRIL 3, 2021

Oxford University’s anthropology professor Robin Dunbar discovered this number by studying monkey groups and extrapolating that number to match the human brain’s capacity. The post Discover the Actual Number of People You Can Effectively Manage appeared first on CX Consulting. Click here to learn more. How can we help?

Social Media 78

Social Media Management Consulting Customer Experience CX 78

Beyond Philosophy

NOVEMBER 23, 2018

It is therefore vital that you discover what your customers REALLY want, not what they say they want, and what drives most value for you. In this podcast we go through a methodology of how to discover this and how you can use this to improve your customer experience and marketing. This will help you prioritize what you focus on.

Customer Experience 107

Customer Experience 107

Beyond Philosophy

MARCH 4, 2023

The post Discover True Value of an MBA: Just a Piece of Paper or a Must Have? Follow Colin on Twitter HERE. Click HERE to learn more about Professor Ryan Hamilton of Emory University. To learn more about Beyond Philosophy’s Suite of Services Click here. appeared first on Beyond Philosophy.

Education 88

Education Start-ups Customer Experience 88

Beyond Philosophy

MAY 7, 2022

Shaw is Founder and CEO of Beyond Philosophy LLC , which helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($). The post Discovering Hidden Customer Insights in New Places is Critical for Future Success! ’ As a result, he has 290,000 followers of his work. How can we help?

AI 78

AI Management Consulting Contact Center Customer Relationship 78

Beyond Philosophy

MAY 28, 2022

Shaw is Founder and CEO of Beyond Philosophy LLC , which helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($). Here Are Four Secrets to Discover What They Really Think appeared first on CX Consulting. ’ As a result, he has 290,000 followers of his work. How can we help?

Management Consulting 88

Management Consulting Gaming Customer Experience CX 88

Beyond Philosophy

FEBRUARY 6, 2020

The post Framing Effects – Discover This Powerful Marketing Technique To Gain Growth appeared first on Customer Experience Consulting. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Follow Colin Shaw on Twitter @ColinShaw_CX.

Gaming 162

Gaming Entertainment Customer Experience 162

Kate Nasser

NOVEMBER 15, 2020

The post Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ appeared first on KateNasser.com. When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Sales 75

Sales Customer Service 75

ECXO

MARCH 10, 2024

Discovering the Power of Losing and Making Mistakes in CX and EX: Unleashing Your Potential for Self-Development and Leadership! It is in these challenging times that we truly discover our strengths, our tenacity, and our capacity to adapt and grow. Today, we will dive into the beauties of losing and making mistakes. Sounds odd?

CX 52

CX Innovation Construction Start-ups 52

Beyond Philosophy

SEPTEMBER 9, 2014

How many times have you undertaken Customer research to discover what a Customer wants you to do to improve their Customer Experience only to discover when you implement this, it has no effect? Therefore to discover this ‘hidden’ aspect of a Customer Experience you need to undertake a different form of research. 9 May 2014.

CEM 161

CEM Touchpoint Customer Experience 161

Beyond Philosophy

MAY 12, 2022

It means you’re looking beyond the words that customers are saying and using to discover what they mean by them and how they are feeling. The post Discovering Hidden Customer Insights in New Places is Critical for Future Success! Sentiment analysis is critical here. How the data is collected is an essential consideration, too.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78

Customer Think

APRIL 10, 2024

Listen to the podcast: I have been ghosted. I find this strange since I am married and have been for decades. However, ghosting happens in other arenas, too. It’s a work colleague ghosting me; no matter how I try to contact him, I hear nothing in return. It feels like he disappeared off the face […]

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Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. Join us today to shape the future of BPO!

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Beyond Philosophy

JUNE 2, 2022

The Four Things You Can Do to Discover if Customers Trust You. Here Are Four Secrets to Discover What They Really Think appeared first on CX Consulting. Then, we will talk about measuring trust and how these principles extend to other necessary measurements in companies. (We Ask the customer directly. Subscribe today right here.

Gaming 88

Gaming Social Media Start-ups CX 88

Uplifting Service

MAY 19, 2023

Watch the video to discover what they are… #VideoPosts #ServiceCulture #ServiceEducation #ServiceLeadership Join the community and receive free resources, ideas, and invitations. The post Discover the Service Mindset that Makes Your Business SHINE appeared first on Ron Kaufman. First Name Last Name Email Count Me In!

Customer Service 40

Customer Service Customer Experience 40

Customer Think

NOVEMBER 24, 2023

Over the next several weeks, I will share several blog posts to support the efforts of leaders, managers, and supervisors to create an inspired workforce.

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Beyond Philosophy

AUGUST 16, 2019

The post Discover Your Relationship Types and How to Use Them appeared first on. If you would like to find out from one of our CX consultants how you can implement the concepts we discussed in your organization’s marketing to improve customer loyalty and retention, contact us at www.beyondphilosophy.com.

Customer Loyalty 102

Customer Loyalty CX Customer Experience 102

Uplifting Service

APRIL 16, 2023

[link] Discover an underutilized tool that can help you attract and retain top talent. The post Discover How an Engaging Service Vision Attracts Skilled, Motivated Employees appeared first on Ron Kaufman. And so with four simple words “New ideas.

Education 40

Education Technology Technology Customer Service 40

Beyond Philosophy

FEBRUARY 3, 2020

Discover This Powerful Marketing Technique to Gain Growth. The post Discover This Powerful Marketing Technique to Gain Growth appeared first on Customer Experience Consulting. How you present information has a significant effect on how your customers perceive the message. This podcast is produced by Resonate Recordings.

Customer Loyalty 78

Customer Loyalty Customer Experience 78

Callminer

JULY 26, 2023

Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.

Customer Retention 342

Customer Retention 342

Beyond Philosophy

MARCH 7, 2016

The post Discover a Key to Successful Advertising appeared first on Beyond Philosophy | CX Consultants | Customer Experience. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Follow Colin Shaw on Twitter & Periscope @ColinShaw_CX.

Social Media 111

Social Media Touchpoint Customer Experience CX 111

Conversation Agent

AUGUST 2, 2021

“No one can teach you to win. But only give you the tools to learn how to do it yourself. And until the lesson gets into your head, defeat can also taste good. It can even be the best flavor you've tasted up to that day.” Marcell Jacobs just won the Olympic gold for the 100 meters in Tokyo. He broke a speed record. Jacobs had always been fast.

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Customer Think

SEPTEMBER 11, 2023

We have multiple ways of evaluating prices. These differ in terms of how easy they are for us to do and how accurate they are. Understanding how customers evaluate pricing can help you correctly price your products or services. So, today, we will talk about three simple tactics you can use to maximize your […]

Customer Loyalty 59

Customer Loyalty 59

Customer Think

JANUARY 16, 2024

I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it’s usually the only place I go. It’s habitual, and breaking it would be difficult for anyone. But not impossible. Today, let’s look at seven ways you can change habits to improve your return on investment. […]

Customer Loyalty 53

Customer Loyalty 53

Kate Nasser

NOVEMBER 29, 2016

Discover customer experience greatness not in the depths of complex strategy. The post Discover Customer Experience Moments & Details | #cx appeared first on KateNasser.com. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.

Customer Experience 65

Customer Experience CX Contact Center Retail 65

Kate Nasser

OCTOBER 18, 2015

Add to this long list of what you can still discover! The post Experienced Leaders: What Can You Still Discover? | #leadership #peopleskills appeared first on KateNasser.com. Experienced leaders don't have to become jaded. Leadership development from Kate Nasser, The People Skills Coach™.

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SugarCRM

APRIL 30, 2020

We’ve discussed this issue on our webinar “Real-Time Data with No-Touch Tech” and if you missed it, we recommend taking a moment to understand what it means to embrace Sugar Sell and unlock the power of your data with Sugar Discover. Want to learn more about Sugar Discover as a solution to your business and revenue analytics?

Data Entry 36

Data Entry CRM Sales Technology 36