ClearAction
MAY 26, 2023
Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. Every growth effort and every efficiency effort can be greatly improved by customer insights guidance. This goes well beyond ratings and scores. It’s the comments and patterns that are pure gold.
RateMyService
MAY 26, 2023
Practical frameworks for transforming frustration into delight Things go wrong — it’s inevitable. Imagine this scenario: Sarah, a loyal customer of a popular online retailer, had a frustrating experience when her long-awaited package arrived damaged and incomplete. Frustrated and angry, she contacted the customer service department, hoping for a swift resolution.
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Uplifting Service
MAY 26, 2023
[link] What matters most to your customers? This is question worth asking… but it’s also kind of a trick. That’s because your customers are all different… and they all value different things at different times. That’s why you need to consider how to add value in all four categories that matter to your customers. That means improving your product and your delivery systems, while also investing in a better service mindset and ongoing relationships with your customers.
MyCustomer Experience
MAY 26, 2023
Five years since GDPR enforcement started in 2018, the Irish data protection regulator issued the heftiest fine levied so far: €1.2 billion.
Speaker: Jason Cottrell and Brian Walker
Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.
SurveySensum
MAY 26, 2023
What is Net Promoter Score (NPS)? Types of Net Promoter Score (NPS) Transactional NPS (tNPS) Relationship NPS (rNPS) 4 key differences between tNPS and rNPS surveys Transactional NPS vs Relationship NPS – which one should you go for? Best Practices to conduct tNPS and rNPS surveys Employee NPS (eNPS) Conclusion Net Promoter Score (NPS) is one of the popular CX metrics in the business offering valuable insights to the businesses to measure customer loyalty and gauging the overall satisfaction
Customer Experience Matrix
MAY 26, 2023
The size of most markets is governed by a combination of supply and demand. Typically one or the other is limited: while there may be a bottomless appetite for chocolate, there is only so much cocoa in the world; conversely, while there is a near-infinite supply of Internet content, there are only so many hours available to consume it. The marketing technology industry has been a rare exception with few constraints on either factor.
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