ProProfs
NOVEMBER 25, 2013
'Whether it’s employee assessments or online exams you are looking to create, you want learners to be able to access them on mobiles and tablets. With ProProfs Quiz Maker’s responsive web design, you can create quizzes, tests and exams which are inherently responsive and automatically adjust to all screen sizes be it laptops, iPads, iPhones or Android smartphones.
1 to 1
NOVEMBER 5, 2013
'1to1 Media''s Tom Hoffman speaks with Sarah Mcelwee, Vice President of Client Operations at KBM Group, to discuss the factors that are influencing how the customer support experience should be monitored and measured. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
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ProProfs
NOVEMBER 14, 2013
'Understanding consumer preferences is crucial for the success of any business. With ProProfs Survey Maker ranking question types, you can do just that and more. You can engage customers better with survey ranking question types and also obtain actionable data, which presents a clear picture of customer preferences. You can use this data to align your products or services with customer expectations and grow your business.
ProProfs
NOVEMBER 22, 2013
'Want to reveal the poll results for respondents after it’s completed or closed? Our new setting lets you easily publish poll results, once the poll is closed. While you might want to keep results private for one such as a customer satisfaction poll. In other cases, like a public opinion poll, you can display the final poll results on your blog or website.
Speaker: Jason Cottrell and Brian Walker
Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.
1 to 1
NOVEMBER 4, 2013
'During Facebook''s Q3 earnings call on Wednesday, CFO David Ebersman quietly announced a decrease in teenage daily users during the quarter, especially with younger teens. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
1 to 1
NOVEMBER 26, 2013
'There are numerous benefits for guiding (note: not forcing) customers to use self-service channels to resolve an issue they may be encountering or to find answers they''re seeking. Certainly one of the most popular reasons for ushering a customer to a self-service channel is cost - live call center support can cost between $6 to $12 per call while a web self-service interaction can cost a company less than 10 cents to support, according to Forrester Research.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
1 to 1
NOVEMBER 18, 2013
'Each year it seems as though the holiday shopping season starts earlier and earlier. This year is no exception. Given that it''s the shortest shopping season with only 27 days between Thanksgiving and Christmas, many consumers have already been hitting the malls and browsing online for deals. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
1 to 1
NOVEMBER 27, 2013
'Thanksgiving has always been a convoluted mess. Our predecessors plundered the Native American land, the occasion wasn''t recognized as an official holiday until 1863, and I''m not even certain as to why we specifically target turkeys for the main course. But one thing''s for sure--"thanks" and "giving" no longer go together like peanut butter and jelly.
1 to 1
NOVEMBER 5, 2013
'Before the latest technologies introduced the joys of self-service, the contact center was our only true method for troubleshooting and issue resolution. Notorious for its lengthy wait times and frustrating interactions, calling the customer service hotline remains a last resort for most, even to this day, for most appear ill-equipped for the connected, impatient consumer of today.
1 to 1
NOVEMBER 14, 2013
'It''s the most wonderful time of the year. Or so goes the song. But with so much hype around the holidays and expectations being so high, retailers had better deliver on their promises of a great customer experience or any business relationships they forge will wither in the New Year. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
1 to 1
NOVEMBER 19, 2013
'Big Data continues to befuddle marketers, and those in the retail sphere are no exception. With consumer information constantly flowing into the organization, it can be rather difficult to keep everything under control and remain vigilant in case concerns arise. But, as Don Patrick, president of Infogroup Targeting Solutions, says, without proper data hygiene practices and analytics, Big Data is no more valuable than the sum of its parts.
1 to 1
NOVEMBER 21, 2013
'With just a week until Thanksgiving, retailers are in full swing preparing for what is the busiest time of the year. These next weeks can make or break a business and most organizations are striving to make sure it''s the latter. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
1 to 1
NOVEMBER 25, 2013
'As a growing number of retailers are opening their doors on Thanksgiving, a handful are bucking the commercial trend and staying closed, respecting employees and their families and attracting positive word of mouth in the process. Nordstrom, Costco, Ross Stores, TJ Maxx, Marshall''s, Burlington Coat Factory stores, Sam''s Club, and BJ''s Wholesale are choosing not to encroach on America''s family centered holiday by remaining closed on Thursday.
1 to 1
NOVEMBER 1, 2013
'In 2011, the executives at Bertucci''s, a 30-year-old restaurant chain in the US Mid-Atlantic and New England regions, faced a big problem: The restaurant had become nearly invisible to younger generations of diners. Bright lighting and rows of faux-leather booths beckoned parents with messy young children -- not ever-shifting groups of young friends on the move.
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1 to 1
NOVEMBER 12, 2013
'With each passing day, the official holiday season grows closer and closer. While malls are already playing Christmas tunes and department stores are all decked out in twinkle lights, the true rush has yet to begin. Soon, Black Friday deal-grabbers and last-minute shoppers will flock to the store and clutter the aisles, while others will hop online to research sales and avoid these crazy crowds.
1 to 1
NOVEMBER 12, 2013
'Net Promoter Score (NPS) - which measures the likelihood of a customer to recommend a company a friend or a colleague - has provided businesses with a lot of benefits since it was first introduced by Fred Reichheld, Bain & Company, and Satmetrix in 2003. It''s a simple, understandable metric that enables executives to easily determine the relative health of a company''s relationships with its customers.
1 to 1
NOVEMBER 11, 2013
'Marketers readily believe that Big Data is a key enabler of personalization. However, according to a recent report conducted by the CMO Council, personalization of interactions is only happening at the marketing campaign level with email, direct mail, the Web, and social media engagements. In fact, some 65 percent say frontline resources do not have access to social media intelligence to leverage in personalized outreach.
1 to 1
NOVEMBER 21, 2013
'B2C financial services provider Ally Bank and B2B professional services firm PwC Australia took home top honors in the design category of Forrester''s first annual Outside In Awards. In our recent report, Amelia Sizemore and I describe how--despite vastly different business models and target customers -- Ally and PwC followed strikingly similar approaches: human-centered design processes that involved a collaborative kickoff stage, extensive research, contributions from customers and multiple p
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
1 to 1
NOVEMBER 28, 2013
'The holiday season has officially started and brands are doing their utmost to attract customers to their stores--whether brick-and-mortar or online--to spread the cheer by spending their cash. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
1 to 1
NOVEMBER 15, 2013
'Last month, I delivered a webinar about digital CX teams in the post-PC era. I described the importance of having a clear strategy for the digital customer experience and how it should align with the overall customer experience vision in non-digital touchpoints. I shared examples of how companies hire and train essential in-house skills like journey mapping and storytelling to avoid overreliance on partners.
1 to 1
NOVEMBER 8, 2013
'Design is, without a doubt, the sexiest of the six customer experience disciplines. So when we talk about CX design at Forrester, our favourite example comes from a really sexy industry: water utilities. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
ProProfs
NOVEMBER 8, 2013
'With ProProfs Survey Maker , you can create secure surveys, which allow only one response per person. This is achieved by blocking repeated attempts from the same computer or IP address. By limiting survey responses to one, you can prevent spam and get more accurate results for your survey. Benefits of limiting survey responses to one. Prevent spam – Since only a single attempt can be made from a particular computer or IP address, you will not be harassed with spam responses.
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
1 to 1
NOVEMBER 19, 2013
'As companies continue to adopt state-of-the-art technologies and techniques in their contact center operations, this has provided terrific opportunities for organizations to make improvements to the customer support experience. But, generally speaking, reality hasn''t quite met this promise. Some areas where organizations continue to underachieve with multichannel customer support include providing agents the ability to obtain a single view of the customer.
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