SurveySensum

AUGUST 25, 2023

What came first: the engaged employee, or the happy customer? Strangely, it’s often overlooked in businesses where employees interact a lot with customers. Strangely, it’s often overlooked in businesses where employees interact a lot with customers. It’s the chicken-and-the-egg mystery of modern-day marketing.

Business Growth 52

Business Growth Customer Satisfaction Social Media Retail 52

SurveySensum

SEPTEMBER 29, 2023

Your employees are the heart and soul of your business. But here’s the truth: employee engagement isn’t just a nice-to-have; it’s a game-changer that can either make or break customer satisfaction. So, what’s the silver bullet to this problem? — Employee surveys. Why Employee Surveys Matter?

Customer Service 52

Customer Service Net Promoter Score Customer Satisfaction Touchpoint 52

SurveySensum

FEBRUARY 22, 2024

It isn’t just you Twice as many employees quit their jobs because they weren’t happy with the company’s culture and limited growth opportunities, compared to those leaving due to better pay and benefits. So, as an organization, would you want your employees to leave just for these reasons? Happy employees stick around!

Net Promoter Score 52

Net Promoter Score Innovation Start-ups Construction 52

SurveySensum

JANUARY 11, 2024

It’s all about employee productivity. Why Employee Productivity Matters? When your employees are equipped with the right tools and resources, they feel valued and supported. They can tell when they are dealing with happy, engaged employees. Yes, you read it right. So, without further ado, let’s dive right in!

Construction 52

Construction Social Media Start-ups Innovation 52

RateMyService

MARCH 26, 2023

Measuring employee experience is critical for creating a positive work environment that fosters engagement, retention, and productivity. In today’s competitive business environment, it’s crucial for HR professionals to regularly track employee experience (EX) metrics to ensure they’re meeting their employees’ needs.

Net Promoter Score 52

Net Promoter Score Government NPS CX 52

CSAT.AI

NOVEMBER 2, 2022

No longer silently taking poor treatment, employees and customers pushed back: employees via the Great Resignation, and customers with changing brand loyalty. This McKinsey article gives an example of a company who increased pay by 15% with no improvement in employee churn. EX: Employee Effort. The proof is in the data.

CX 82

CX Customer Service Non-Profits Sentiment Analysis 82

Fonolo

NOVEMBER 29, 2022

FACT: According to Zippia, only 48% of employees surveyed believe their company’s leadership abilities are “high-quality”. Determine what your employees think of your leadership skills with an anonymous survey. The training you offer new employees is incredibly important. Average handling time (AHT).

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Intercom, Inc.

OCTOBER 6, 2021

When we started Inter-Amigos, Intercom’s employee resource group (ERG) for Latinx collegaues, this time last year, we had one common goal: create a space to explore our shared cultural background while elevating our voices across Intercom. Why didn’t we call it Latino/a/x Heritage Month?” How do we start an ERG?” Leading an ERG.

Start-ups 118

Start-ups Education 118

CX Accelerator

DECEMBER 31, 2018

Yes, it is an extremely difficult thing to achieve…but putting the effort to develop this type of culture is the greatest thing we can do to enhance both the Employee Experience and the Customer Experience. Nate recently turned me onto OfficeVibe which can help you measure employee engagement.

Contact Center 244

Contact Center Sports Social Media Start-ups 244

PeopleMetrics

JANUARY 24, 2022

As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. These trends have created what I believe is the next frontier in CX – high-impact customer experience.

CX 90

CX B2B Artificial Intelligence Text Analytics 90

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. After these decisions have been made, it’s up to them to communicate quickly and clearly to everyone who depends on the business – employees, customers, partners, and stakeholders – so that no one is left in the dark.

B2B 197

B2B E-commerce Legal Customer Retention 197

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. On the employee front, create opportunities for their voice to be heard – the more frequent the better especially in these rapidly changing times.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. On the employee front, create opportunities for their voice to be heard – the more frequent the better especially in these rapidly changing times.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Qualtrics

AUGUST 25, 2021

Increase employee retention at your organization with these six strategies from HR experts. This correlates with a recent study we conducted that revealed half of leaders and employees plan to look for a new job in the next year. And that it’s happening because employees feel burnt out, stressed, and want more growth opportunities.

Technology 49

Technology Technology Start-ups 49

Taylor Reach Group

NOVEMBER 26, 2019

The revolving door of employee turnover is a source of frustration for any organization. For contact centers, an industry known for its high attrition rate, high employee turnover can impact not just team morale and productivity, but customer acquisition and retention as well. by JD Fairweather. Don’t just train to be training.

Contact Center 98

Contact Center Customer Acquisition Education Customer Satisfaction 98

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

AI 52

AI Sentiment Analysis Artificial Intelligence Start-ups 52

Qualtrics

JUNE 18, 2021

Before COVID-19 and the shift towards hybrid working, organizations were already competing for talent based on employee experience. This rise in empathy is not just increasing expectations from employees who feel heard and want better experiences as a result. The ‘Experience Intelligence’ Breakthrough.

Start-ups 49

Start-ups Engineering CX Technology 49

SurveySensum

NOVEMBER 11, 2021

Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. According to reports, Qualtrics had the highest percentage of negative reviews that described “user experience.” In-built survey templates.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

MARCH 16, 2020

Now more than ever, officials need to empathize with their communities, provide timely information, communicate strategically, and stay connected and engaged with their citizens and employees. Stay Engaged with Employees. To access free resources to stay connected with employees and citizens in your community, click here: [link].

Government 52

Government Education 52

Experience Investigators

MARCH 23, 2021

Sure, you may not intend to, but there are probably ways you, as the leader of your department or organization, are sabotaging the experience your customers have. Web sites are designed, invoices are sent, and even customer feedback surveys are requested, but everything is so wonderfully automatic! And who can blame you?

Customer Experience 98

Customer Experience Contact Center Close the Loop Invoicing 98

Confirmit

AUGUST 7, 2019

Confirmit helps businesses listen to employees, analyze data, and take action on the feedback. Our platform empowers companies to translate valuable data into insights that can be used to enhance the employee experience, which in turn impacts employee engagement, improves customer experience and ultimately drives business growth.

Voice of the Employee 40

Voice of the Employee Business Growth Customer Experience 40

Qualtrics

APRIL 29, 2020

Ready to design your Remote + On-site Work Pulse, but not sure how to customize the content for your organization? Now that you’ve laid the groundwork for getting started with your Remote + On-site Work Pulse, you’re ready to make it your own. Product Demo and Methodology Overview: Tailoring your Remote + On-Site Work Pulse.

Double-Barreled Question 29

Double-Barreled Question Start-ups 29

Qualtrics

JUNE 17, 2020

Workplace diversity is achieved by not only hiring individuals of different races, ethnicities, genders, ages, religions, disabilities, and sexual orientations, but also those with diverse experiences, education, skill sets, beliefs, and personalities. Increased employee engagement. What is workplace inclusion?

Start-ups 39

Start-ups Education Innovation 39

Execs In The Know

MARCH 22, 2023

There is not an end destination at GoodLeap; we use a continuous improvement mindset to constantly look for ways to optimize these variables.” Paul Brandt Chief Experience Officer Pg. In the past, I have seen companies lose good talent because of changes in employees’ lives and needing to relocate.

CX 52

CX Contact Center Start-ups Education 52

Confirmit

MARCH 31, 2019

Confirmit offers end-to-end solutions that help businesses collect Richer insights so they can make Smarter Decisions and take Action Faster using the world’s most secure, reliable, and scalable solutions for Customer Experience, Employee Engagement, and Market Research programs. Employee Pulse. Survey Designer.

Text Analytics 40

Text Analytics Voice of the Employee Contact Center Voice of the Customer 40

Qualtrics

JULY 31, 2020

They would use abstract “cost of replacement” calculations based on outside research to show how employee engagement or participation in leadership development programs would save money through more retained employees. Key customer metrics are typically gathered and tracked by marketing or customer experience (CX) teams.

Net Promoter Score 41

Net Promoter Score Voice of the Employee Actionable Insights Social Media 41

Intercom

SEPTEMBER 7, 2021

There are lots of good reasons why you should try to involve your employees in decision making when possible. Thirdly, your employees are an incredibly useful resource. Learning from experience. Is your support team craving more involvement in decision making? They’re invaluable sources of knowledge and expertise”.

Business Growth 64

Business Growth Innovation 64

Qualtrics

JULY 8, 2020

Many employees are adapting to new ways of working as the employee experience continues to change in dramatic ways. As a result, listening to and acting on employee feedback is more important than ever. Do you have employees who will be returning to an office or other physical on-site location?

32

32

Qualtrics

APRIL 9, 2020

Organizations should survey employees now; however, the content and tone of surveys should be adapted to reflect the current environment. We build connections by acknowledging that each of our experiences is important. Before you implement long-term policies, send out a survey to gauge how people are feeling.

Start-ups 34

Start-ups 34

Qualtrics

MARCH 19, 2020

With the evolving situation surrounding COVID-19, organizations and governments are taking unprecedented steps and making quick decisions to ensure the health and well-being of their citizens, employees, customers, partners, and other stakeholders. These new solutions are now available for free with Qualtrics Surveys.

Government 45

Government Engineering AI 45

Confirmit

APRIL 12, 2018

Confirmit provides a holistic VoE solution that covers all aspects of the employee experience and provides a continuous flow of insight to inform your people decisions. Voice of the Employee Market Research Factsheets.

VOE 40

VOE Voice of the Employee Touchpoint 40

Confirmit

APRIL 12, 2018

Confirmit provides a holistic VoE solution that covers all aspects of the employee experience and provides a continuous flow of insight to inform your people decisions. Voice of the Employee Market Research Factsheets.

VOE 40

VOE Voice of the Employee Touchpoint 40

Qualtrics

MARCH 19, 2020

As Experience Management (XM) professionals, you can play an important role in helping your company weather the storm. As you think about making changes to your XM efforts (including Customer Experience, Employee Experience, Product Experience, and Brand Experience), here are some principles to keep in mind: Show humanity.

CX 56

CX Healthcare Close the Loop Actionable Insights 56

Sprinklr

SEPTEMBER 1, 2021

At Sprinklr, we have many forums for listening, including our heartbeat calls (daily calls with our immediate teams), Listening Forums, Town Halls, Employee Delight Assurance Program (EDAP), and confidential pulse surveys with the entire company, among others. Just today, I had another forever memorable experience.

Start-ups 74

Start-ups 74

Qualtrics

MARCH 19, 2020

It’s one of the most common questions we’ve had from our customers and partners in the past two weeks - and yes, it might feel trivial to ask right now - but, is now the right time to formally ask employees for feedback ? March and April are popular months for organizations to run their annual employee census surveys.

50

50

Qualtrics

MAY 11, 2020

Our Employee NPS is higher today than it was in 2019,” says Sergio, “which is testament to how we’ve supported customers and society in this unprecedented time, and our people’s sense of belonging.” And the employees of telecom companies hear about it - loudly. We recognized our employees were critical to this success.”

NPS 26

NPS Start-ups 26

Qualtrics

FEBRUARY 2, 2021

Based on employee trends, here are five areas of employee experience we think HR will go all-in on this year. That’s the question we’ve been asking ourselves – and, well, lots of other people, too – in an effort to anticipate where employee experience is headed. Optimizing the candidate experience.

Technology 26

Technology Technology Touchpoint 26