Beyond Philosophy

SEPTEMBER 23, 2014

The first event took place on a United Airlines flight and involved a Knee Defender , a device that a passenger can secure to the tray table to restrict the seat in front of them from reclining. The plane en route to Denver was grounded in Chicago when two passengers had a fight over the use of the device.

Start-ups 60

Start-ups Customer Experience Customer Service 60

Customer Bliss

MARCH 30, 2017

And now, customer experience labs have come en vogue in the last couple of years. Using customer experience labs to shift to “event thinking” Currently a big focus in many businesses is “design thinking” (see below) or “product thinking,” because we live in a very product-saturated time.

Customer Experience 78

Customer Experience Net Promoter Score Engineering Manufacturing 78

Intercom, Inc.

MAY 13, 2021

For me, personally, my second baby boy is en route in a couple of weeks. I’d love to know if there was a key event in your career that helped you scale professionally. That’s my big plan or project for the rest of the year. Dee: Super. Congratulations and very best of luck with the new arrival. Linda: Thank you.

Sales 177

Sales Start-ups Technology Technology 177

Execs In The Know

MARCH 14, 2022

These companies remove barriers between teams and their ability to ask complex questions from all their customer event data quickly and iteratively. Both boats are en route to their destination, but at different speeds, using different methods to get there safely, and in style. Asking the right questions, and building a seamless CX.

Customer Experience 105

Customer Experience CX Engineering Finance 105

ProProfs

OCTOBER 26, 2021

Mass Actions: Simplify admin tasks with mass actions, such as activating, deactivating, or deleting users and courses en masse. Calendar: View events by day, week, month, or year. Easily organize past and upcoming events into distinct categories. Integrations: Integrate the LMS with over 2k third-party apps via Zapier.

Education 52

Education Start-ups Compliance Engineering 52

Intercom, Inc.

JANUARY 11, 2023

Liam: I know a particular event – I think it was Mutiny’s The Second Lever – gathered a group of 50+ growth and marketing leaders for a discussion on how to leverage product data and scale your revenue engines. It’s the joys of just shipping products en masse. The siren call of self-input data.

B2B 118

B2B Start-ups Engineering Sales 118

Intercom, Inc.

JANUARY 3, 2019

Toward the end of the year we had an event called The Next Chapter , and our co-founder and CEO Eoghan got on stage and talked about our Messenger (which has always been core tenant of Intercom) and bots and apps. Paul: Yeah, pretty much. And so, what we did this year was effectively play out that vision and strategy piece by piece.

Engineering 144

Engineering Start-ups Sales Sports 144