SurveySensum

MARCH 26, 2024

Online survey tools facilitate the creation, distribution, and analysis of surveys. They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

CX Accelerator

SEPTEMBER 16, 2022

Many leaders do in fact think they are supporting Customer Experience in their organization. Budget, personnel, structure, culture, organizational habits, and lack of demonstrable progress impact sustained operational commitment to customer experience. How is research shared, discussed, distributed and analyzed? Matt Beran, Sr.

CX 208

CX Start-ups Finance Engineering 208

Lumoa

MARCH 12, 2023

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. In This Article: What is a customer experience platform? The result? Higher brand loyalty.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” Ineffective call management: The strong call management features of HoduSoft’s CX solutions can optimize call handling processes and enhance productivity.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

CSAT.AI

JULY 12, 2023

Research shows customers want a better and better experience in exchange for their loyalty. Studies also show that companies are aware of this and want to provide upgraded experiences. The good news is it’s possible to engage AI to enhance customer experience and service without blowing the budget.

AI 87

AI CX Gambling Sentiment Analysis 87

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. I know I know market research can be tedious and it can take a lot of time and effort from you and your team. Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. Furthermore, customers remember their good and bad experiences with brands. Here’s your ultimate guide on how to build a customer experience department. In This Article: Preliminary Steps 1.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

DMG Consulting

NOVEMBER 7, 2023

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. The Report provides a detailed analysis of vendors, products, functional capabilities, and pricing.

Contact Center 59

Contact Center Artificial Intelligence Machine Learning AI 59

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

DMG Consulting

OCTOBER 2, 2023

The report defines generative AI and explores in-depth how contact centers and customer service organizations can utilize it to achieve their essential goals. The report defines generative AI and explores in-depth how contact centers and customer service organizations can utilize it to achieve their essential goals.

Contact Center 59

Contact Center AI Customer Service Outlook 59

TeamSupport

DECEMBER 8, 2023

According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. Omnichannel Support Customers today expect a seamless experience across various channels, from email and social media to live chat and phone support.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. And empowers managers and HRs with relevant feedback to improve their products, services, or internal processes.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

Lumoa

FEBRUARY 7, 2023

Voice of the Customer (VoC) is a research technique aimed at gaining a thorough understanding of the customers’ perceptions, experiences, and emotions toward a business. Implementing a VoC program will help you understand your customers better and know where to focus your efforts on improving the customer experience.

Voice of the Customer 169

Voice of the Customer VOC Social Media NPS 169

DMG Consulting

JUNE 21, 2023

This Report provides a detailed analysis of the seat and revenue activity of 21 leading and contending CCaaS competitors and delivers comprehensive insights into the market’s performance in calendar year 2022. The Report analyzes CCaaS market activity and provides 5-year projections.

Contact Center 48

Contact Center Artificial Intelligence Innovation AI 48

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). Crisis management. Sprinklr Modern Research Lite. The challenges to competitive benchmarking. Manual data collection. Content strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

DMG Consulting

SEPTEMBER 12, 2023

The Report analyzes the emerging real-time guidance (RTG) market, vendors, and products and explores the increasing importance, value, and benefits of RTG and its ability to enhance the customer and employee experience (CX and EX).

Contact Center 48

Contact Center Artificial Intelligence AI Innovation 48

Lumoa

SEPTEMBER 11, 2023

And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit. In customer experience, as with any other business endeavor, failure to plan is planning to fail. That’s why customer experience strategy plays such an essential role in determining how well a business performs.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit. In customer experience, as with any other business endeavor, failure to plan is planning to fail. That’s why customer experience strategy plays such an essential role in determining how well a business performs.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

CSAT.AI

JUNE 14, 2023

They make relatable experiences shareable in a quick visualized way and sometimes they’re just fun. Here are some customer experience memes I created based on stats to encourage raising your CX. Here are some customer experience memes I created based on stats to encourage raising your CX. People love memes.

Customer Experience 69

Customer Experience Sentiment Analysis AI CX 69

Callminer

JULY 30, 2018

Today, CallMiner published the CallMiner Index – a survey report that reveals a switching epidemic that is costing British businesses at least £25 billion a year. While these numbers are alarming, the report shows that the rate of switching last year is almost three times the average over five years (0.68 suppliers per person).

Legal 174

Legal Customer Experience 174

Zendesk

DECEMBER 15, 2023

What is a workforce manager? A workforce manager is a professional responsible for optimizing the performance and productivity of a company’s workforce. This role has a hand in staffing, scheduling, performance monitoring, workforce allocation, reporting, compliance tracking, and more.

Business Administration 52

Business Administration Finance Healthcare Compliance 52

PeopleMetrics

JANUARY 24, 2022

As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. We made our first acquisition late last year when the extremely talented team from the Center for Strategy Research (CSR) joined PeopleMetrics.

CX 90

CX B2B Artificial Intelligence Text Analytics 90

SurveySensum

SEPTEMBER 13, 2023

Gather valuable information and opinions, enabling improvements in product development, inventory management, and customer relationship building. 5) Hotjar Heatmaps Scroll Tracking Conversion Analysis Free version available Starts at $80 USD/ month 4.3 (5) Boost collaboration by involving your partners in the process. user/month 4.4

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Execs In The Know

MARCH 6, 2023

PHOENIX, ARIZONA, US, March 6, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Corporate Edition report. Execs In The Know has been producing high-quality, in-depth CX-related research and other content for more than a decade.

CX 52

CX Contact Center Touchpoint Technology 52

DMG Consulting

APRIL 19, 2023

The Report examines the business, market, and technology trends and challenges confronting enterprise leaders in light of increasingly complex operating environments, rising customer and workforce expectations, and a turbulent economy. The Report analyzes WFM market activity and provides 5-year projections.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Innovation 48

Fonolo

FEBRUARY 9, 2023

And for many call center managers, maintaining these service levels is a top priority. It’s not that conventional metrics are unimportant, the researchers say, but because they are ‘lagging indicators’ they can bog down efforts to achieve rapid, dramatic change.” What is the Purpose of Service Levels?

Net Promoter Score 142

Net Promoter Score Contact Center Compliance Customer Satisfaction 142

SurveySensum

NOVEMBER 10, 2023

For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Sprinklr

SEPTEMBER 9, 2021

According to Gartner data , 62% of marketing leaders report facing a significant or moderate challenge in leveraging integrated customer data. Improve your customers’ experiences. Conduct competitive research and benchmarking. Lay the foundation for a unified customer experience across your digital ecosystem.

Social Listening 110

Social Listening AI Social Media CXM 110

DMG Consulting

JULY 20, 2022

DMG Consulting Releases 2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . This Report provides a detailed analysis of 99.4% million in 2020.

Contact Center 48

Contact Center Artificial Intelligence AI Technology 48

SurveySensum

OCTOBER 11, 2023

Unsatisfactory customer support Users have reported instances of subpar customer support from AskNicely, which is frustrating when seeking assistance or troubleshooting issues. Analytics and Reporting: Evaluate the analytics and reporting capabilities of each alternative. 5) Yes No Delighted $224 per month 4.7 (5)

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. We have done the research and here’s how we evaluated this tool’s alternatives. But every tool has its limitations. These drawbacks have made users seek an alternative to QuestionPro.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Zendesk

MAY 8, 2023

According to Zendesk research , 84 percent of technology leaders agree that providing excellent customer service during an economic downturn is even more important. Last year we deflected almost 8,000 tickets due to self-service enabled by Zendesk,” says David Schroeder, senior manager of services support at Unity.

AI 98

AI CX Customer Satisfaction Omnichannel 98

CSAT.AI

APRIL 26, 2023

This way support doesn’t get backburnered while you’re trying to manage other areas of a changing or emerging business. Small Businesses and Entrepreneurs Research by the Global Call Center Outsourcing Market projects call center outsourcing to grow by $21.72 Your customers don’t want to break out in a sweat over service either.

Customer Service 82

Customer Service Sentiment Analysis Sports Start-ups 82

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Both solutions also support more than 60 international languages.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

CSAT.AI

JANUARY 12, 2023

Bringing the Store Experience to the Customer. Ty Givens, a 20+ year customer experience solutions pro, sees this as one of the biggest trends for 2023: “As we continue to move into this hybrid work environment where people are working from anywhere. Plus they want the experience to be satisfying. Forrester’s research concurs.

Customer Service 85

Customer Service Sentiment Analysis Contact Center CX 85

SurveySensum

MARCH 12, 2024

What makes a survey truly an experience? Survey Logic is a survey builder’s feature that enables you to effectively tailor your survey to your respondents’ answers, making sure they only see questions that are relevant to their experiences. This way, everyone gets a smoother and quicker survey experience.

Start-ups 52

Start-ups Actionable Insights Retail Gaming 52

SurveySensum

NOVEMBER 23, 2023

Organizations can use their net promoter score to discuss problem areas, improve the experience of their customers, monitor loyalty trends, and grow revenue. A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52