SurveySensum

APRIL 15, 2024

Surveys, embedded in a web application, yield as high as 60%-70% response rates! You see, these surveys aren’t just about randomly pestering visitors. So,if you’re on the fence about whether these popup surveys are worth the effort, stick around. So, let’s start by understanding popup surveys. Let’s find out.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

SurveySensum

MARCH 12, 2024

What makes a survey truly an experience? When there are no unnecessary questions and taking the survey feels quick and conversational. And what helps in creating such highly engaging and SMART surveys? Enter Survey Logic. After that, all you need is an effective survey builder to get the job done!

Start-ups 52

Start-ups Actionable Insights Retail Gaming 52

SurveySensum

AUGUST 3, 2023

Look for customization options to tailor surveys to your needs. Opt for robust analytics and reporting features. It lets you create various surveys like NPS, CES, CSAT, etc., Best Features: Some of the best features that SurveySensum offers are: Advanced survey customization to match unique requirements.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. You can analyze real-time data, gather comprehensive insights from journey-based dashboards, and identify your customer’s needs with the text analysis feature. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MARCH 19, 2024

Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. The survey had only 5 questions but all of them were open-ended questions, I mean who has the time for that? Well, simple, by creating an effective survey design with good survey questions using a survey builder tool.

Net Promoter Score 52

Net Promoter Score Customer Feedback Construction Customer Survey 52

SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But, why are they important?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Logicalware

APRIL 21, 2023

Learning a new platform to create surveys on and finding the best survey type for each interaction can be cumbersome. A one-size fits all survey type won’t suffice, so a convenient survey builder becomes a much-needed tool. You can easily customise existing templates of well-known survey types, like CSAT or NPS.

Actionable Insights 52

Actionable Insights NPS Customer Feedback Customer Expectations 52

SurveySensum

FEBRUARY 1, 2024

Prioritizing Features: Helps decide which product features matter most to users. This way, new product features focus on fixing real customer issues, not just coming up with ideas that might not be useful. Post-purchase surveys capture fresh reactions and pinpoint specific issues. Let’s see how we can do that.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Third, a new visual bot builder.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

RateMyService

JANUARY 18, 2023

Survey lenses help you with deeper and more granular insights What are survey lenses? A survey lens is any data associated with your survey respondent. Then create a survey lens by clicking the ‘+’ next to ‘Manage your survey lenses’. You’ll be presented with the various survey lenses you’ve set up.

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SurveySensum

NOVEMBER 13, 2023

Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

NOVEMBER 30, 2023

Regular surveys can sometimes mess with this delicate balance, risking the privacy of data. The Fix – Personalized Unique Survey Links Over the years of working with many Fintech companies, I have found that personalized unique links offer a cutting-edge solution to the challenges posed by traditional survey methods.

NPS 52

NPS Close the Loop Customer Satisfaction Actionable Insights 52

Zendesk

MARCH 30, 2022

Easily create campaigns with call scripts and surveys, and let your agents focus on the prospects instead of filling out contact details. Jakarta features tabs inside the hero unit displaying the search bar, custom blocks, and video blocks. CloudTalk’s Power dialer allows you to increase efficiency and the number of calls you can make.

Construction 98

Construction Government Education CRM 98

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. And not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features. . But that’s not it, with these and so many other features, Jotform comes with its own limitations and that’s why people have started looking for alternatives. . Zoho Forms.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

RateMyService

NOVEMBER 30, 2021

Shorten and customise survey links to make them SMS friendly. The links also store customer info that is pre-filled for them in the survey. This release allows you to shorten, customise and share survey links through social messaging apps or as QR codes. To copy this link, click on share options in the survey builder menu.

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SurveySensum

JULY 2, 2023

SurveySensum SurveySensum is one of the best CSAT survey tools available in the market. It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys. But she knew that blindly implementing every feature request could lead to confusion rather than innovation.

Sales 52

Sales Customer Feedback Start-ups CX 52

RateMyService

JUNE 24, 2022

This feature is available on the Enterprise tier. This feature is available on the Enterprise tier. You can activate emojis across all CX opinion scales in the survey builder. This feature is available on all tiers. They may not be affecting a large percentage of your customers for now, but keep an eye on them!

Sentiment Analysis 52

Sentiment Analysis CX 52

Zonka Feedback

NOVEMBER 29, 2021

Surveys, Polls and Quizzes can be created right within Webex and distributed to participants and audiences during live Webex Meetings and Webinars. With Zonka for Webex, you can create surveys, share them with your team, run polls and live quizzes right within the Webex App, without having to leave it at all.

Start-ups 98

Start-ups 98

Intercom, Inc.

NOVEMBER 17, 2021

Want to see these features in action? Ensure that your customers always receive business critical messages with event-based and schedule-based messaging, granular email subscription settings, and transactional email deliverability features. Register for our Built for you webinar on Tuesday, Nov 23 at 6pm GMT. Conversational support.

Customer Feedback 222

Customer Feedback Start-ups Omnichannel Customer Satisfaction 222

ProProfs

MAY 3, 2023

Bonus Read: How to Conduct a Customer Service Assessment Unoptimized features Though ClassMarker has valuable features, they are not optimized to offer a seamless user experience. Here’s what ClassMarker customers have to say about the unoptimized features, “…there is no recognition of upper and lower case.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Bonus Read: How to Conduct a Customer Service Assessment Unoptimized features Though ClassMarker has valuable features, they are not optimized to offer a seamless user experience. Here’s what ClassMarker customers have to say about the unoptimized features, “…there is no recognition of upper and lower case.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

AUGUST 2, 2020

It has features over and above the basic versions to be a more scalable tool that is designed to handle larger levels of data. You can give your quizzes a touch of your branding with the white-labeling feature. Let’s have a look at the difference that an Enterprise Quiz Builder makes. So, here you go: Lead Forms.

Compliance 105

Compliance Education Social Media Sales 105

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. .

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market? SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

MARCH 31, 2023

Many businesses are now opting for WhatsApp surveys to gather customer feedback instead of using Google Forms. Are you also using WhatsApp surveys for your business? WhatsApp surveys are becoming increasingly popular because of their convenience and ease of use. Here’s why WhatsApp surveys are better than Google Forms.

Close the Loop 52

Close the Loop Text Analytics Customer Feedback NPS 52

ProProfs

MAY 3, 2023

It is powerful and comes with all the features you could possibly ask for in any quiz maker. In this post, we’ll uncover some of the top alternatives to FlexiQuiz and get an overview of their features, pricing, and why we picked them. You can use FlexiQuiz for free or access advanced features with its higher plans.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

It is powerful and comes with all the features you could possibly ask for in any quiz maker. In this post, we’ll uncover some of the top alternatives to FlexiQuiz and get an overview of their features, pricing, and why we picked them. You can use FlexiQuiz for free or access advanced features with its higher plans.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

JANUARY 6, 2022

Other important features include: Availability of employee skill assessment templates so that you don’t need to begin from scratch every time. So, we’ve compared the top ten employee assessment software in terms of their features, functionality, and pricing. Drag & Drop Builder. Evidence-based survey templates.

Start-ups 52

Start-ups Artificial Intelligence AI Sales 52

RateMyService

MARCH 14, 2021

Use logic jump to create surveys that respond to respondents’ answers. link] Set up logic jumps: Start by sketching out your survey, including the logic structure. Consider if you need to include logic jumps at all in one survey, or if it would be better to create multiple, more specific surveys.

NPS 40

NPS Start-ups 40

Intercom, Inc.

DECEMBER 28, 2022

We also published nearly 50 new podcasts, featuring interviews with high-profile guests such as Hubspot CEO Yamini Rangan and Profitwell founder Patrick Campbell. Above all, thanks for reading, sharing, and listening to our content. We learn a lot from our customers, so we want to share those learnings with all of you, too.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Zendesk

MARCH 31, 2023

Featuring built-in artificial intelligence and context-mapped suggestions, Shelf’s Answer Assist guides agents through customer conversations. involve.me (Sell) is an online no-code builder for interactive content elements such as quizzes, forms (including payment forms), surveys, calculators, and funnels. Connecting involve.me

Artificial Intelligence 94

Artificial Intelligence Machine Learning Compliance Contact Center 94

SurveySensum

JANUARY 27, 2022

Must-have features of customer experience software. Overall, CX software as a single platform lets you create surveys, share them through different channels, gather responses, analyze data, and close the feedback loop by working with your team. A CX software shares instant notifications whenever customers raise concerns in the surveys.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

Zendesk

DECEMBER 15, 2021

Even though we know it’s crucial to gather feedback, it can sometimes be hard to know how to design a customer survey that actually works. They can also range in length from a single question to a more in-depth survey. They can also range in length from a single question to a more in-depth survey. What is a feedback form?

Customer Feedback 98

Customer Feedback Actionable Insights Start-ups Customer Satisfaction 98

Comm100

MAY 8, 2021

Note: This blog post was originally published in October 2020 but has since been updated to include the latest research, up-to-date features, and pricing. To help you find the top free live chat for your website, we have put together a list of the best software on the market and highlighted their key features and drawbacks.

CRM 83

CRM Social Media Start-ups Customer Satisfaction 83