Customer Think

AUGUST 24, 2023

Integration of generative AI into Quadient's cloud platform will further contribute to transforming the way organizations engage with their customers

Artificial Intelligence 52

Artificial Intelligence AI 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Then we’ll consider what to look for in an engagement platform.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

SugarCRM

NOVEMBER 16, 2021

Artificial intelligence (AI) has transitioned from science fiction worlds to everyday reality; it has also become a more widely accessible tool than most fiction writers ever dreamed of. This standard builds on a previous key Sugar innovation—the time-aware CX platform.

Artificial Intelligence 49

Artificial Intelligence AI CRM Innovation 49

Execs In The Know

APRIL 22, 2024

Nowadays, it’s changing so rapidly it’s hard to keep up, largely due to the swift advancements in artificial intelligence and a surge in consumer demand for AI and automation. There was a time when we thought CX technology was evolving steadily—but it turns out, it was actually quite stagnant until very recently.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Innovation CX 52

SugarCRM

NOVEMBER 3, 2020

Using Artificial Intelligence to Create a Competitive Advantage. To make sense of this data, create a competitive advantage, and deliver an unparalleled level of predictability across a whole array of different business use cases, Artificial Intelligence is the key. Not all AI-powered prediction is created equal.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM AI 26

Customer Think

JULY 21, 2021

Apart from a lot of other CX-related topics like e.g. customer data platforms, customer journey orchestration, configure, price, quote, artificial intelligence, machine learning, robotic process automation, and many more, there is another topic that currently gets quite some attention. Low code and no code platforms.

Artificial Intelligence 140

Artificial Intelligence Machine Learning CX Technology 140

Uniphore

JANUARY 21, 2022

Artificial intelligence, unlike the human brain, is immune to fatigue, boredom and distraction. Artificial intelligence humanizes and personalizes healthcare CX. Artificial intelligence can do more than just transcribe and analyze factual data.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Execs In The Know

FEBRUARY 7, 2024

” The idea of a talking, decision-making artificial intelligence like KITT wasn’t just cool; it felt like a peek into the future. Just like KITT before it, Sidd, Laivly’s artificial intelligence platform, is also a cobot. Guest post written by Jeff Fettes, Founder and CEO of Laivly.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Transportation Contact Center 52

Zendesk

AUGUST 9, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks. First, the support organization began revitalizing and expanding its knowledge base. “Our

Artificial Intelligence 97

Artificial Intelligence AI Customer Experience 97

UJET

JANUARY 9, 2020

Support is also improving with responsive self-service options like an artificial intelligence-driven Knowledge Base or FAQ answers, implementation of chatbots for simple issue resolution, and increased development and integration of machine learning and AI into support platforms. Agents Master One Platform.

Customer Experience 72

Customer Experience Artificial Intelligence CRM Machine Learning 72

TeamSupport

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications.

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

Lumoa

JANUARY 15, 2024

This omnichannel approach gives companies a chance to have a one-to-one conversation with customers on their chosen platform. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

CommBox

OCTOBER 18, 2023

Conversational AI is a form of artificial intelligence (AI) capable of understanding human intents and conducting human-like conversations. Generative AI is a form of artificial intelligence that uses neural networks and large language models (LLM) to identify patterns in its training data and generate new content.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. AI has become a staple in major customer interaction platforms, from feedback mechanisms to customer relationship management systems (CRMs).

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Intercom

NOVEMBER 9, 2023

. “It’s like using Windows 95 for support,” says Joshua Schroy, Director of Customer Experience at Zendrop, reflecting on his experience using other customer service platforms prior to Intercom. Our modern platform has been helping customers deliver fast, conversational support for over a decade. This is our vision.

Artificial Intelligence 52

Artificial Intelligence Customer Service AI Customer Loyalty 52

Callminer

SEPTEMBER 1, 2020

Downtime encouraged participants to check out virtual trivia, live artificial intelligence (AI) and analyst think tanks, an exhibit hall staffed by lively sponsors, a scavenger hunt and more — all from the comfort of home. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Customer Think

OCTOBER 3, 2023

Harnessing the power of artificial intelligence (AI) is imperative to future-proof customer experience automation. However, the modern contact center’s greatest challenge is the prevalence of “closed platforms” that limit an organization’s choice of data, AI, and best-of-breed applications.

Contact Center 78

Contact Center Artificial Intelligence Customer Experience CRM 78

Uniphore

JULY 10, 2021

As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media. Brian Cantor Leading CX Industry Analyst Contact Center Week. Contact Us. +1

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Fonolo

DECEMBER 6, 2018

Today we are chuffed to announce yet another milestone moment in the company’s growth and commitment to its customers: The release of our advanced new call-back platform. Artificial Intelligence (AI): Hero or Villain? Expanded API functionality, to support custom-built call-back applications. Investing in Agents.

Contact Center 57

Contact Center Artificial Intelligence Social Media Touchpoint 57

UJET

AUGUST 25, 2019

Artificial intelligence. Many CCaaS providers are becoming aware of this expectation and are adding new platform features and tools to attract support organizations. Instead of offering tools for customized platforms, support teams are required to purchase toolsets, some they will never use. Let’s go down the list: Voice.

Artificial Intelligence 74

Artificial Intelligence Contact Center Customer Expectations Customer Experience 74

DMG Consulting

NOVEMBER 7, 2023

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.

Contact Center 59

Contact Center Artificial Intelligence Machine Learning AI 59

Customer Think

JANUARY 11, 2023

Leading Customer Success platform is the first to deploy generative artificial intelligence to give users sophisticated content and ideas on demand.

Artificial Intelligence 64

Artificial Intelligence AI 64

UJET

JANUARY 9, 2020

Support is also improving with responsive self-service options like an artificial intelligence-driven Knowledge Base or FAQ answers, implementation of chatbots for simple issue resolution, and increased development and integration of machine learning and AI into support platforms. Agents Master One Platform.

Customer Experience 63

Customer Experience Artificial Intelligence CRM Machine Learning 63

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. AI-based platforms have revolutionized customer service industries with several automation platforms such as Conversational Service Automation. – Salesforce.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Uniphore

JANUARY 21, 2022

The hottest AI platform won’t deliver the results you want if it doesn’t align with your organizational needs. A leading health insurance brand recently reduced its average handle time (AHT) by 20 percent and its ACW by a whopping 80 percent by implementing Uniphore’s AI-powered agent assistant platform, U-Assist.

Healthcare 147

Healthcare Net Promoter Score CX Artificial Intelligence 147

Logicalware

NOVEMBER 27, 2023

In the spotlight of Puzzel’s annual event, Elevate ‘23, we delved into the critical realms of customer experience and artificial intelligence. This includes exploring the use of artificial intelligence to handle routine queries, allowing human agents to focus on more complex customer interactions.

Artificial Intelligence 52

Artificial Intelligence Close the Loop Customer Experience Omnichannel 52

Beyond Philosophy

FEBRUARY 14, 2020

Platforms like Facebook, Instagram, and Twitter gave us direct access to brands in a way we hadn’t had before. Messina, who has a career in tech and tech platforms, recently co-founded and launched a conversational Artificial Intelligence (AI) company called Molly. However, it also gave them direct access to us.

Technology 195

Technology Technology Social Media Artificial Intelligence 195

Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. He spent over 15 years working in cutting-edge social technology and developer platforms, including Google and Uber. Messina is an expert on this subject.

AI 166

AI Social Media Artificial Intelligence CX 166

Neosperience

JULY 25, 2023

What are the processes and technologies that can enable it and what role does Artificial Intelligence play in this new ecosystem? In this regard, as we well know in Neosperience, Artificial Intelligence plays a fundamental role. What is an omnichannel strategy and why is it important to put it into practice?

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

CallCare

AUGUST 14, 2023

It’s safe to say that artificial intelligence (AI) is changing the way businesses approach customer services. Simply put, ‘live chat’ refers to any real-time communication platform that allows an organisation to interact with customers/clients through instant messaging. Usually, these platforms will sit on a business’ website.

AI 52

AI Artificial Intelligence Technology Technology 52

TeamSupport

JANUARY 9, 2024

Salesforce, founded in 1999, is one of the most well-known and widely used CRM platforms today. Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs. Fun fact: TeamSupport was founded in 2008!

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

SugarCRM

APRIL 19, 2021

What makes Sugar different from other tools used to manage customer relationships is its foundation, the intelligent customer experience (CX) platform. Keep reading to learn more about how the intelligent customer experience platform can transform your business. Overcoming Data Overload.

Artificial Intelligence 29

Artificial Intelligence Customer Experience Machine Learning CRM 29

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. We have shortlisted the tools based on their AI features, the technology powering them, their standout feature powered by Artificial Intelligence, and who is the software best fit for.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Steven Van Belleghem

SEPTEMBER 13, 2023

SWOOSH platform being one of the most notable examples, where users can collect, trade, showcase and (co-)create virtual creations like virtual shoes or jerseys, called “Nike Virtual Creations” (they prefer not to call them NFTs). The above mentioned Nike.SWOOSH platform plays a pivotal role here.

Sports 117

Sports CX Artificial Intelligence Innovation 117

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Summarization: With generative AI getting more recognition, having this is almost a must on any platform.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Uniphore

OCTOBER 26, 2021

We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation and RPA (Robotic Process Automation) with a business user friendly UX in a single integrated platform to transform and democratize customer experiences across industries. Follow our blog ?and

Innovation 179

Innovation AI Artificial Intelligence Sales 179