SurveySensum

NOVEMBER 15, 2023

After gathering and analyzing your survey data, with the help of a robust product feedback platform, you realized that users are leaving because your tool doesn’t provide real-time team collaboration. Well, numbers don’t lie and it is clearly telling us that Apple understands the significance of listening to the voice of their customers.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Win the Customer

SEPTEMBER 5, 2023

Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate. In today’s digital age, social media has become an integral part of our lives.

Social Media 59

Social Media Customer Service Entertainment Customer Loyalty 59

SurveySensum

SEPTEMBER 25, 2023

The answer is simple: listen to your customers. Identify promising platforms and determine the type of video content suitable for these platforms: Customer feedback can provide valuable insights into which platforms your target audience is using and what type of video content they prefer.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Intercom

FEBRUARY 27, 2024

You spoke and we listened – now, you can get clear, actionable insights into the performance of your entire support organization in Intercom, whether for individual teammates, teams, or the organization as a whole. Ready to embrace the future of customer service? Start a free trial today

AI 52

AI Actionable Insights Customer Service Customer Experience 52

Intercom, Inc.

NOVEMBER 18, 2020

Listen below, and read on for our companion post. Tools and platforms such as Shopify, Stripe, and Vend have revolutionized the way retailers work, removing common obstacles and allowing companies to grow and scale, both online and offline”. Enter the innovative ecommerce platforms and payment tools of the mid-2000s.

Retail 239

Retail E-commerce Innovation Customer Expectations 239

Callminer

FEBRUARY 4, 2021

If human connection and empathy is central to the customer experience, the ultimate objective is answering the call. Often, the best way is to listen to someone and allow them to talk about it, rather than asking direct questions. Consultants must listen carefully to the client to pick up signs of vulnerability. Jeanine Duval.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

Intercom, Inc.

DECEMBER 21, 2021

As always, thanks for reading and listening to our stories – we wish you all the very best over the holidays, and look forward to keeping you entertained and informed as we embark on the next chapter of this great adventure. . The Ultimate Customer Support Tech Stack for 2022. It’s a really interesting, and timely, listen.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

Intercom, Inc.

JULY 28, 2022

I’m a longtime listener. I spent 14 years in Salesforce in various management and leadership positions and, ultimately, became the COO for EMEA before deciding that 14 years was probably too long and I needed to do something different, so I joined Google Cloud, which was a really interesting journey. A new chapter.

Sales 210

Sales Start-ups Engineering Net Promoter Score 210

PeopleMetrics

JULY 20, 2020

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?". The ultimate result is a culture that is laser-focused on the customer.

CX 163

CX CEM Close the Loop Business Administration 163

Lumoa

JANUARY 24, 2024

Strategies for CXOs to Implement Text Analytics in Customer Feedback Ultimately, the CXO has to use customer feedback to better the business. This means not just listening but also interpreting and acting on what customers are communicating. Overcoming Text Analytics Challenges with CX Platforms Today’s businesses run on data.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

FEBRUARY 21, 2024

By humanizing the voice and personality of AI, businesses can make customers feel more comfortable and connected, ultimately improving their overall perception of the brand. Active Listening and Understanding Research conducted by PwC found that 59% of consumers feel companies have lost touch with the human element of customer experience.

AI 52

AI E-commerce Artificial Intelligence Healthcare 52

SurveySensum

MARCH 26, 2024

By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers. This ultimately enhances the overall customer experience and drives CX-focused ROI. G2 Rating: 4.5/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers. This ultimately enhances the overall customer experience and drives CX-focused ROI. G2 Rating: 4.5/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Execs In The Know

NOVEMBER 20, 2023

This unique platform invites you to watch, listen, learn, and get inspired through authentic conversations. Ultimately, Peter’s insights emphasize the critical role of leadership in navigating transformations in customer service and the imperative of staying customer-focused while embracing change and leading with conviction.

CX 52

CX Innovation Customer Experience Customer Service 52

SurveySensum

MARCH 27, 2024

Well, it could be that they are not listening to the voices of their customers properly. By listening to customer feedback, companies can identify pain points in the customer journey and take proactive steps to address them, thereby improving overall satisfaction. What could they be lacking?

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

Uniphore

JULY 21, 2021

These can be established through the following: Observing: Look for patterns in how customers interact with your current solution Engaging: Seek customer feedback and stories Watching and listening: Gartner suggests having a person run through a task while you watch and ask questions about their experience.

Customer Service 130

Customer Service Contact Center Engineering Social Media 130

Sprinklr

JULY 22, 2021

However, even for brands that are incorporating omni-channel listening strategies across social platforms, review sites, and other digital channels, there are a number of challenges. Here are the foundational steps: Step 1: Listen to customer feedback about your products in real time. Get the Product Insights Playbook.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Intercom, Inc.

MARCH 7, 2018

These days it seems like everyone wants their service to become the next big platform – every budding entrepreneur begins their pitch by stating their aspiration to become the next Uber, Airbnb or Facebook of their field. But what do we know about building technological platforms? How the city relates to platforms.

Transportation 208

Transportation Technology Technology Start-ups 208

Hodusoft

JUNE 1, 2022

All that ultimately results in enhanced productivity and improved overall performance of call center agents. In addition to this, they can listen to an ongoing conversation between an agent and a customer using the web-based dashboard. This ultimately increases the call connect rate and boosts the ongoing telemarketing campaign.

Contact Center 111

Contact Center Compliance CRM Business Operations 111

Intercom, Inc.

JUNE 9, 2020

We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis. Tomer Tagrin, CEO of the e-commerce marketing platform Yotpo , agreed with Weidick’s sentiments. Make decisions quickly.

B2B 197

B2B E-commerce Legal Customer Retention 197

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

CallCare

JUNE 1, 2023

And the fact that reviews and testimonials are often scattered over multiple platforms and sites can make effective customer feedback management p articularly difficult. Makes your customers feel heard People want to be listened to; it’s simply part of human nature.

Customer Feedback 52

Customer Feedback Construction Customer Retention Sales 52

Logicalware

APRIL 2, 2024

In fact, according to ICMI (International Customer Management Institute), agents who receive thorough product training can handle customer inquiries up to 20% faster than those with insufficient training, ultimately reducing average handling time (AHT) and increasing efficiency and customer satisfaction. What’s next? Let’s connect!

Customer Satisfaction 40

Customer Satisfaction Customer Retention Innovation Customer Experience 40

TeamSupport

NOVEMBER 23, 2020

Then listen to it. Another place you can listen to and respond to your customers is on your industry review sites. It helps you improve your product which ultimately benefits them. In the absence of the ability to do any of those things at this time, what can we do this year to thank our customers? Here are a few ideas.

Social Media 98

Social Media Finance Customer Service 98

RateMyService

SEPTEMBER 29, 2023

He spontaneously praises the bank while chatting with friends and shares his positive experiences on social platforms. Providing customers with prompt and transparent issue resolution is likely to enhance their perception of your brand, ultimately resulting in higher sales and positive word-of-mouth referrals.

Sales 52

Sales Customer Experience Customer Satisfaction CX 52

SurveySensum

MARCH 14, 2024

And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. These surveys provide a platform for customers to share their feedback, which can influence these online reviews. Now, let’s discover some examples of customer satisfaction survey questions.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

Intercom, Inc.

FEBRUARY 25, 2021

Annette believes the key to understanding your customers is to listen, characterize, and empathize with them. This means you first need to engage with your customers to listen to what they (and the data points) are saying. So, it’s been a great learning platform as well for me. ” Or those kinds of things.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

SurveySensum

FEBRUARY 23, 2024

Listening to them on a regular gives you a chance to work on those problems and resolve them at the earliest. Take Appropriate Action While it’s helpful to listen to employees to understand their issues better, only appropriate action will help to improve their experience. This assures them that someone is actually listening to them.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

Comm100

AUGUST 29, 2021

Experts have long been champions of active listening in customer service interactions, which means focusing on the customer and responding in a way that shows you understand them. Customers that feel listened to will also feel empowered. Customers that feel listened to will also feel empowered.

Omnichannel 52

Omnichannel Customer Service Social Media Customer Satisfaction 52

Execs In The Know

MARCH 13, 2023

Turo is a peer-to-peer car-sharing platform that allows car owners to rent out their vehicles to people in need of transportation. million active guests on platform (those who book the cars) and 300,000 hosts and growing. We really listen to our community and they have told us very loudly not to force them into chat.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

FEBRUARY 14, 2024

This feedback is crucial as it helps identify areas of improvement, fosters engagement, and ultimately drives the organization’s growth and success. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. What is an Employee Feedback Tool?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Intercom

APRIL 6, 2023

And the cherry on top – anyone can easily manage their finances through mobile apps and online platforms without waiting in line in a busy bank branch. As with any industry, it’s important to take the time to listen to customers’ feedback and make changes where possible to better address their needs. We use the old-fashioned approach.

Customer Service 59

Customer Service Finance Omnichannel Innovation 59

Shep Hyken

DECEMBER 13, 2021

My Comment: When Seth Godin speaks (or writes), I listen (or read). CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier. When the customer speaks, listen! And you need to understand the best way to listen and understand (and measure) the success you have with your customers.

Social Media 74

Social Media Customer Service VOC Retail 74

Aquire

JULY 29, 2021

They learn about products from many platforms, including Google searches, social media, videos, mobile apps, company websites, and in-store experiences. They employ a multi-channel approach to connect sales, marketing, and customer service platforms. Ultimately, this makes the buyer journey a lot easier for both staff and shoppers.

Omnichannel 105

Omnichannel Customer Experience Social Media Retail 105

SurveySensum

FEBRUARY 24, 2023

Utilizing an omnichannel customer feedback survey platform can help streamline this process for online surveys. Ultimately, this can lead to increased customer loyalty, positive word-of-mouth, and business growth. It’s crucial to listen to your customers and analyze their feedback thoroughly.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. Meeting and exceeding them is the ultimate goal after all, so knowing what your customers want you to do can help you figure out how. Practice social listening. The Ultimate Guide to Customer Support. All-in-one CX Platform. ON-DEMAND WEBINAR.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SurveySensum

FEBRUARY 1, 2024

So, it’s super important to listen to the voice of the customer. The direct link between customer feedback and driving product innovation lies in how feedback uncovers gaps and opportunities for product improvement, ultimately helping grow your business. Meeting customers on platforms they use daily (e.g.,

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52