Customer Think

MARCH 5, 2024

Product-Led Growth (PLG) is a business strategy where the product itself has the primary role in acquiring, onboarding, engaging, and retaining customers. But in today’s self-directed, digital-first world, just over half of all B2B buyers desire a seller-free sales experience.

Customer Experience 75

Customer Experience B2B Sales Innovation 75

Execs In The Know

MARCH 14, 2022

Getting the attention of any customer is hard enough, but getting deep engagement with your product is the lifeblood of any product or customer experience team. Yet, surprisingly few product and CX teams actually have this ability today. Productizing success with flows and segmentation.

Customer Experience 105

Customer Experience CX Engineering Finance 105

Zonka Feedback

DECEMBER 7, 2022

When you are in the product industry, your product is the greatest asset. You do everything to develop a great product, but whether your hard work pays off or not, depends on the experience your product is able to provide to the users.

Customer Experience 52

Customer Experience 52

Shep Hyken

SEPTEMBER 3, 2021

She writes about how contact center agents can maximize productivity and provide a better customer experience. Contact center agents are often hampered by a lack of data and resources, which undermines their productivity. . How can a customer experience management platform improve productivity?

Customer Experience Management 129

Customer Experience Management Contact Center Customer Experience Engineering 129

Zonka Feedback

DECEMBER 8, 2022

A Product can be successful only when it is able to provide a great experience to its users. Product Experience is the most important aspect that users consider while making a decision of investing or reinvesting in a product. It is more important for the users than even price or product design.

Customer Experience 52

Customer Experience 52

Zonka Feedback

DECEMBER 19, 2022

When you are into product business, your product is something that can make or break your business. If you want to attain business goals like user satisfaction , loyalty, better customer retention, and business growth; it is essential to focus on Product Experience and provide amazing experiences to your product users.

Customer Retention 52

Customer Retention Business Growth Customer Experience 52

Zonka Feedback

DECEMBER 9, 2022

Understanding Product Experience is crucial for your success when you are into product business. After all, all the hard work you have made to develop a product pays off only when your users are satisfied with the experience they get with your product.

Customer Experience 52

Customer Experience 52

Zonka Feedback

DECEMBER 16, 2022

When it comes to making a product successful, it is not limited to just selling a product to the customers with good features. Developing a product and making your customers love it is a full-fledged process. Your product is not just a service to which your users subscribe.

Customer Experience 52

Customer Experience 52

Zonka Feedback

JANUARY 30, 2023

Ensuring a great User Experience is essential to be successful when you are into SaaS business. To ensure an awesome User Experience, there is one essential thing that is common in most successful companies. You’ll say it's a great product. But great products are not developed in isolation. What is that? Of course, it is!

Customer Feedback 52

Customer Feedback Customer Experience 52

Customer Bliss

OCTOBER 10, 2019

Today, leaders in just about every industry understand that improving customer experience is essential for ease of customer interactions, reputation management, business efficacy, and overall success. A clean and clear process for evaluating and understanding what customers need and value in improved or redesigned experiences.

Customer Experience 101

Customer Experience Finance Innovation CX 101

Ameyo Callversations

APRIL 6, 2022

It is always exciting to interact with our customers and know their thoughts about our product line. It gives an opportunity to collect their feedback and check out all the possibilities to bring out a better version of our products accordingly. All this collectively made the customer frustrated and ruined his customer experience.

Social Media 52

Social Media Customer Experience Contact Center 52

Ameyo Callversations

APRIL 6, 2022

It is always exciting to interact with our customers and know their thoughts about our product line. It gives an opportunity to collect their feedback and check out all the possibilities to bring out a better version of our products accordingly. All this collectively made the customer frustrated and ruined his customer experience.

Social Media 52

Social Media Customer Experience Contact Center 52

Customer Think

DECEMBER 22, 2021

Acquiring new users is great, but how do you keep those users so satisfied that they return to your product again and again? That’s where product analytics comes in. By collecting and analyzing data on how users interact with your product, you can develop a clear picture of who your users are and how you […].

Customer Experience 130

Customer Experience 130

eglobalis

NOVEMBER 5, 2017

In this article, we are going to give a few examples of enterprise technology companies simplifying their products, services, and experiences. The post How do enterprise technology companies simplify their products services and experiences? Part II appeared first on Eglobalis.

Technology 101

Technology Technology CX Customer Experience 101

eglobalis

OCTOBER 22, 2017

In the technology industry, specifically within software and hardware usability, design and services, one of the biggest elements that hurts customer experience -- and by that I mean B2B and B2C customers -- is overly-complicated product design.

B2C 103

B2C Customer Experience B2B Technology 103

Customer Think

APRIL 28, 2023

The pandemic prompted a significant shift in customer behavior as they take the digital route to make purchases rather than the traditional offline stores, which has helped boost the e-commerce industry. The global e-commerce market is expected to reach $6.35 trillion by 2027, with an annual growth rate of 11.51%.

E-commerce 64

E-commerce Technology Technology 64

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions for product teams at this year’s X4. Whether its customers, employees, products, or brands, every experience is built around one thing — people. Don’t measure. Concept testing.

Artificial Intelligence 29

Artificial Intelligence Healthcare Government Start-ups 29

Win the Customer

OCTOBER 27, 2014

Design is key to the customer experience and can mean the difference in winning the customer. Customer Experience Infographic' First impressions generally happen in less than 7 seconds.

Customer Experience 134

Customer Experience 134

Qualtrics

JANUARY 23, 2019

I joined Qualtrics to focus on Customer Experience as a Senior Product Marketing Manager. The company, our product, and our customers opens up a new world of trying to help people have world-class experiences at every step in the journey whether it’s buying a pair of sneakers online or finding a doctor in a new city.

Customer Experience 42

Customer Experience Technology Technology 42

Uniphore

MARCH 14, 2017

Why Digital Customer Service Should be a Top Priority. For a long time, companies have realized the importance of customer loyalty. Having a “good name” in business meant that people recommended buying from your company again and again. Read More.

Customer Loyalty 138

Customer Loyalty Customer Experience Customer Service 138

Win the Customer

JUNE 29, 2015

People buy more and have more trust in a store that offers product experts as part of their expected customer service standards. Employees that provide superior knowledge in their work environment are sometimes referred to as product experts. It’s a practice that should be used in all stores around the entire country.

Customer Experience 128

Customer Experience Customer Service 128

Bill Quiseng

APRIL 17, 2024

Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours. Customers seek the best emotional value in their experience. And their best emotional value is in your people’s personalized interactions, not your “cash or credit” business transactions.

Social Media 156

Social Media CX Customer Loyalty Customer Service 156

ECXO

APRIL 18, 2024

posts header on ECXO The Story of Jose – A Tale About Customer Experience Once upon a time in the bustling city of Metropolis, there was an extraordinary lion named Jose. Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture.

Customer Experience 101

Customer Experience Start-ups Customer Feedback Sales 101

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. An unhappy customer might share their negative experience online, which could potentially damage a company’s reputation.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Customer Think

DECEMBER 5, 2023

New AI solution will enable customers to quickly understand massive sets of digital experience data and surface the most important insights affecting users

AI 45

AI 45

Customer Think

DECEMBER 9, 2021

Bringing the power of A/B testing to operations and customer service workflows, allowing teams to continuously improve their processes, backed by data.

CX 52

CX Customer Service 52

Uniphore

JANUARY 4, 2022

Uniphore Collaborates with Cisco to Enable Better Customer Experiences. Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world. Explore the latest Uniphore innovations that are transforming the agent and customer experience in the contact center. U-Self Serve.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Futurelab

MARCH 20, 2022

Does this sound like your company’s leadership: When it comes to developing your product roadmap and prioritizing customer feedback, you’ve got a CEO who knows exactly what to build but with no consideration for customers and what problems they need to solve. Product design is nonsensical if the customer’s voice isn’t brought into it.

Customer-Centric Organization 130

Customer-Centric Organization Customer Feedback Gaming Customer Experience 130

Futurelab

NOVEMBER 9, 2021

A few weeks ago, I wrote about Seth Godin’s concept of finding your Who , which is all about identifying who your products are for. It’s a reminder that developing personas is so important to customer experience design. And it’s a reminder that we should be finding products for our customers, not customers for our products.

Customer Experience 246

Customer Experience 246

Beyond Philosophy

APRIL 5, 2024

Customer emotions heavily influence experiences and motivate actions, yet these motivations are often hidden, even from the customers. The Jobs to Be Done framework shifts focus from product features to customer motivations, urging businesses to understand the underlying needs driving customer behavior.

Customer Experience 88

Customer Experience CX 88