solutions 
Callminer
FEBRUARY 25, 2024
Improving CX is a top priority, so it’s not a surprise that there are a plethora of solutions available. Read this blog to learn why CX is important and what to look for when selecting a CX solution.
Callminer
SEPTEMBER 19, 2023
Today's conversation intelligence solutions are applying GPT and LLMs, and organizations must carefully evaluate building in-house solutions. Read this blog to learn why.
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Callminer
JUNE 29, 2022
Read this blog to learn more about omnichannel contact center solutions. It's important for contact centers to meet customers where they are and on their preferred channels.
Callminer
MARCH 5, 2019
The CallMiner Customer Experience Solution Pack is designed to harness data, as well as accelerate time to insight with a categorization framework designed around best practices in measuring CX.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024.
ECXO
MARCH 5, 2024
Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. The Define and Ideate stages then help businesses to clarify customer problems and generate innovative solutions.
TeamSupport
APRIL 17, 2024
As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. This is where TeamSupport stands out.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
So what are the potential solutions? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Key Insights: Retail Agility with Composable Solutions: Learn how adopting a composable approach can help your business thrive, through the holiday frenzy and the entire year of 2024. Mastering Loyalty in Modern Retail: Explore the art of loyalty and promotional strategies that engage today’s shoppers.
Advertiser: Vanilla Forums
Updating and upgrading how you meet customer expectations should be a top priority for any company, and though it might sound like a weighty task, there is an uncomplicated solution: Community. Though we see this as an obvious connector, we realize that not everyone will.
Advertiser: Vanilla Forums
Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers. In Customer Success terms, an engaged customer is one that is immersed in your product. Ideally, they find value and success daily and help other customers to do the same. But how do you encourage engagement?
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Sure, your teams might get by with standard PM tools, but imagine how much more efficient and effective they could be with a purpose-built tool designed specifically for the new client implementation and onboarding process.
Advertiser: Vanilla Forums
If customers perceive community as a solution to CX expectations. To answer this, we surveyed more than 600 consumers from the United States, the United Kingdom, and Australia to gain an understanding of their perceptions of the community experience. This report outlines our surprising findings, including: What customers expect from CX.
Advertiser: Vanilla Forums
Do Customers Perceive Community as a Solution to CX Expectations? To reveal how community can impact business-focused objectives. The key topics we cover in this report are: What do Customers Expect from CX? How does Community Support other CX Investment Objectives?
Advertiser: Vanilla Forums
These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What can organizations do to ensure their business remains relevant? This year's Community Predictions has all the answers! 2020 was a year unlike any we've seen in our lifetimes.
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