Customer Think

MARCH 18, 2024

New enterprise AI application boosts relationship manager productivity and enriches client interactions

AI 45

AI 45

CommBox

FEBRUARY 9, 2022

Spoiler : The solution lies in powerful omnichannel communication. How Powerful Communications Generate More Sales . Communication is the basics to achieving a great customer experience, and in today’s digital environment, digital communication solutions are becoming more significant. Let’s show you how.

Sales 98

Sales Omnichannel CRM Finance 98

CommBox

AUGUST 10, 2021

We’ll take a deep look into these challenges and offer a solution for each. . Top 5 Customer Communication Challenges in Governments and Municipalities . Solution : Drive digital transformation in your organization. Solution : Implement an omnichannel customer communication platform. . Poor Customer Experience .

Government 52

Government Omnichannel Customer Service Compliance 52

CommBox

AUGUST 8, 2021

Healthcare organizations had to find effective ways to improve their communication with their patients and accelerated the adoption of digital healthcare technologies. . Despite some advancement during Covid-19, the healthcare industry still faces new challenges in areas of patient communication. billion). . billion). .

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

Healthcare organizations had to find effective ways to improve their communication with their patients and accelerated the adoption of digital healthcare technologies. . Despite some advancement during Covid-19, the healthcare industry still faces new challenges in areas of patient communication. billion). . billion). .

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

NOVEMBER 10, 2021

These communication habits evolve over time and affect how consumers expect to get customer support. Join multiple participants in a group chat for all communication channels – Chat, SMS, WhatsApp, Facebook Messenger, Telegram, etc. The post Customer Communication Solution for 2022: What’s New in CommBox V8.4?

Start-ups 52

Start-ups Sales Customer Experience 52

CommBox

OCTOBER 29, 2021

We’re proud to work with our customers as we continue on our mission to help companies move to digital and automated customer communication at scale,” said Eli Israelov and Yaniv Hakim, Founders and Co-Chief Executive Officers of CommBox. Founded in 2013, CommBox revolutionizes customer communication with its AI-powered omnichannel solution.

Omnichannel 52

Omnichannel Legal Social Media AI 52

CommBox

JUNE 15, 2021

Customers can communicate with the brand just like they normally talk to their friends or family. Moreover, Whatsapp fosters one-on-one communication where you can deal with each customer’s requirement individually and in a more personalized manner to build trust. With emails and other communication methods, responses are delayed.

Customer Loyalty 52

Customer Loyalty Customer Satisfaction Sales Customer Service 52

Helpt

FEBRUARY 27, 2024

Teamwork and Communication : Effective communication and collaboration are essential for any successful team. This includes clear and concise communication within the team and strong interpersonal skills when dealing with clients. It requires active listening, clear communication, and the ability to build trust and rapport.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

Hodusoft

MARCH 22, 2024

In the realm of business communication, CX is not just a buzzword. Leading this charge is HoduSoft, a prominent name in unified communication solutions, all set to showcase its HoduCC omnichannel CX solutions at Enterprise Connect 2024, scheduled from March 25 to 28, 2024, at Gaylord Palms, Orlando, Florida.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Beyond Philosophy

MARCH 14, 2024

Another reason is that the team has poor communication systems. The good news is that there are many ways to manage it, the most essential of which is quality leadership and a sound communication process for voicing opinions. It can also result from toxic reasons, like bad leadership or poor communication. That’s the bad news.

Start-ups 78

Start-ups 78

TeamSupport

APRIL 17, 2024

As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

Inside Customer Service

OCTOBER 12, 2023

The two reps taking their respective calls follow the same routine: Listen to the customer Apologize for the issue Solve the problem The only difference is how each rep communicates. Research shows Laura’s customer is more likely to be happy with the solution and spend more in the future. Alton uses general language.

Customer Satisfaction 225

Customer Satisfaction Contact Center Start-ups Retail 225

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. Immediacy When discussing the advantages of live chat allows, real-time communication always comes at the top of the list. The advantages of live chat 1. Find out more here.

AI 90

AI Customer Service Sales Customer Satisfaction 90

TeamSupport

APRIL 23, 2024

TeamSupport is the leading solution that empowers businesses to deliver exceptional customer experiences. TeamSupport’ solutions simplify business operations, driving success for organizations. AI-driven solutions not only streamline operations, but also empower companies to stay ahead of evolving expectations.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Hodusoft

DECEMBER 30, 2021

The multi-tenant IP PBX software (Internet Protocol Private Branch Exchange) is a complete communication and collaboration solution for small, mid-size, and large-scale businesses, providing integrated internet-based telephony. Any small, mid, or large-scale business requires a robust communication system. Audio Conferencing.

Omnichannel 119

Omnichannel Technology Technology Gaming 119

Intercom, Inc.

JUNE 2, 2021

But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. Some problems need a straightforward solution, while others require more innovation. Investment .

Innovation 251

Innovation Start-ups Omnichannel NPS 251

Hodusoft

APRIL 1, 2024

HoduCC Named Category Leader in 2024 GetApp Awards GetApp, a trusted online platform facilitating businesses in selecting the most suitable software solutions, has named HoduCC as one of the recipients in the 2024 GetApp Awards. What sets HoduCC apart is its comprehensive approach to customer interaction management.

Contact Center 52

Contact Center Social Media Innovation Customer Satisfaction 52

Hodusoft

FEBRUARY 22, 2024

The Future of Communications: How IP PBX is Transforming the Landscape for MSPs “After all, it’s the future of business communication that we’re looking toward.” In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business.

Innovation 52

Innovation Technology Technology Gaming 52

Comm100

OCTOBER 24, 2023

One area where the industry has witnessed a dramatic transformation is in player support and communication. Enter omnichannel communication. Understanding Omnichannel Communication in Gaming To those unfamiliar with the term, ‘omnichannel’ might sound like just another buzzword. However, its implications are profound.

Gaming 92

Gaming Omnichannel AI Touchpoint 92

Fonolo

OCTOBER 28, 2021

Communication skills. Any call center leader knows how important communication is as a soft skill for call center agents. Communication between agent and customer is vital; but, so is communication from agent to agent, and agent to leader. Strong communication skills minimize room for misunderstandings and confusion.

Contact Center 157

Contact Center Education Start-ups Customer Service 157

Comm100

APRIL 22, 2024

Acknowledging and understanding these challenges is critical as it lays the foundation for developing tailored solutions that significantly enhance agent productivity. Live chat systems provide a seamless communication channel for real-time customer interactions.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .

Technology 118

Technology Technology Start-ups Customer Experience 118

Hodusoft

OCTOBER 3, 2023

HoduSoft Earns a Remarkable Spot in CIO Insider Magazine's Top 10 UC Providers of 2023 In today’s rapidly evolving communications technology landscape, a large number of organizations are shifting towards Unified Communications (UC) solutions. As per a report , The global market for unified communications was valued at $113.48

Innovation 52

Innovation Contact Center Technology Technology 52

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Omnichannel 52

Omnichannel Contact Center Social Media Innovation 52

TeamSupport

JULY 20, 2023

This innovative solution empowers customer service teams to overcome these challenges; fostering collaboration, improving visibility, and ultimately enhancing the customer experience. Solution : TeamSupport's new enhancement simplifies the complex experience by establishing bidirectional linking between Jira and our customer support software.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

Intercom, Inc.

DECEMBER 1, 2022

That way, not only does the customer get the best solution possible, the designer gets to continuously learn, iterate, and improve the design: “Rather than just passing off our designs to the engineers, we work with the team at every stage of the production process.

Engineering 118

Engineering 118

Fonolo

JULY 29, 2021

Communication doesn’t start without listening. Communication skills. Call center agents require strong communication skills to do their jobs. Agents should channel clarity and professionalism in the way they communicate with customers. Active listening. How to Improve Contact Center Agent Performance. Adaptability.

Contact Center 174

Contact Center Customer Satisfaction Start-ups Technology 174

Hodusoft

JANUARY 10, 2024

It shouldn’t because the evolution of telephony systems has revolutionized the way businesses communicate. Traditional phone systems are gradually giving way to more flexible and scalable solutions. This allows organizations to focus on their core operations while enjoying a reliable and feature-rich communication system.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52

TeamSupport

APRIL 10, 2024

Arobust client support software solution, TeamSupport is uniquely positioned to help agents manage post-sale customer interactions with finesse, ensuring businesses not only retain their customers but also cultivate relationships based on trust and satisfaction. This is where TeamSupport comes in.

Sales 52

Sales Customer Satisfaction 52

Hodusoft

SEPTEMBER 26, 2023

HoduSoft Joins CCA as Vendor Member: Revolutionizing Cloud Communication Innovation In today’s technology-driven world, unified communications and cloud technology are evolving at a rapid pace. CCA works dedicatedly to drive the growth and development of cloud communications.

Innovation 52

Innovation Contact Center Technology Technology 52

Hodusoft

SEPTEMBER 14, 2022

When you have distributed teams, multi-tenant PBX systems become the lifeline of your business communications. Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations. Improves management.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. They need a solution that can help them deal with challenges effortlessly and maintain their repute in the market. Don't Let Challenges Sink Your BPO! from 2021 to 2028. Let’s get started.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

APRIL 24, 2024

In simple words, it is a set of communication standards to transmit data, voice, and signaling. PRI ISDN is particularly well-suited for businesses with high call volumes and complex communication requirements. That makes it a reliable choice for international communication. What is ISDN?

Start-ups 52

Start-ups Technology Technology Gaming 52

Hodusoft

APRIL 4, 2024

Enhancing CX with HoduCC Omnichannel CX Suite: An All-In-One Solution for Modern Businesses In today’s competitive business landscape, providing excellent customer experience (CX) is not only a differentiating factor but a necessity. What Are the Most Common CX Related Challenges You Are Facing in Today’s Competitive Businesses Era?

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

Hodusoft

FEBRUARY 16, 2024

The IP PBX (Internet Protocol Private Branch Exchange) software is a dynamic solution designed to optimize the intricacies of ITSP call management. It is a process that involves creating and implementing inbound call systems to direct customers to the right solutions in a precise and timely manner.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Totango

SEPTEMBER 22, 2023

Enterprise growth and scaled support go hand-in-hand; as enterprises welcome customers and new functional partners, they’ll be supported with prebuilt tools that help them easily communicate, engage, and share feedback with community members.

Outlook 113

Outlook Innovation Omnichannel Education 113