Bill Quiseng

JANUARY 16, 2017

” Even more succinctly, Teri puts forth in her post that, in any business,”Everything Speaks!” Everything Speaks! Great memorable service people are the ones who understand the concept of Everything Speaks. Imagine visiting a fine dining restaurant for a special occasion. I’m talking about….

Entertainment 100

Entertainment Customer Service Customer Experience 100

Kate Nasser

DECEMBER 6, 2020

The post Customer Voice Speaks the True Customer Experience | #CX #Leadership appeared first on KateNasser.com. Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership.

CX 74

CX Customer Experience Contact Center Retail 74

Kate Nasser

DECEMBER 6, 2020

The post Customer Voice Speaks the True Customer Experience | #CX #Leadership appeared first on KateNasser.com. Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership.

CX 72

CX Customer Experience Contact Center Retail 72

Customer Service Life

OCTOBER 4, 2018

I’m honored and SO excited to attend and speak at the upcoming ZenDesk Relate Conference this November held at The Fairmont in San Francisco. The post Jenny Dempsey to Speak at ZenDesk Relate Conference appeared first on Customer Service Life. If we can talk the talk, we better be walking the walk.

Customer Service 92

Customer Service Contact Center 92

ECXO

FEBRUARY 14, 2022

A true global CX organization needs to speak and understand cultures, languages and differences. The post A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently. Share on facebook. Share on twitter. Share on linkedin. Become a member today. Already a member?

CX 98

CX Education Innovation AI 98

CSAT.AI

JUNE 19, 2019

Contact Center speak may sound like a jumble of letters, but these QA metrics and terms represent important data. The post Contact Center Speak: QA Metrics and Terms Slideshow appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. qa-tools-process/(opens in a new tab).

Contact Center 52

Contact Center Sentiment Analysis AI Customer Experience 52

Kate Nasser

NOVEMBER 6, 2016

Speak sooner to prevent needless conflict! The post People Skills: Speak Sooner to Prevent Needless Conflict appeared first on KateNasser.com. Don't let innuendo, passive aggression, or bullying take hold. Leadership, career, and life insight fr The People Skills Coach™.

71

71

MyCustomer Experience

APRIL 11, 2022

E“Intellectual discussion s between marketing executives using flowery language and drawing diagrams on a white board can be a million miles. 11th Apr 2022. By Nicholas Watkis Principal Consultant.

52

52

Help Scout

AUGUST 22, 2023

Here's how to tell compelling customer stories. Read the full article

40

40

Kerry Bodine

JUNE 14, 2018

Imagine you’re in the midst of a journey mapping workshop and your customers are bombarding you—in a good way—with insights about their needs and expectations. Somewhere along the way, a participant recounts a particularly bad experience, and you feel compelled to explain the behind-the-scenes factors that derailed her experience.

Innovation 88

Innovation Customer Feedback 88

The DiJulius Group

MAY 6, 2019

The post 8 Common Pitfalls to Avoid When You Speak appeared first on The DiJulius Group. Perhaps you are leading a training session, delivering a formal presentation, or want your opinions heard at. Read Full Article.

Customer Service 40

Customer Service Customer Experience 40

ProProfs

AUGUST 10, 2014

The growth of international business increases the need to have a knowledge base which teams across the globe can access in the language they speak. Whats more is that even businesses with a multilingual customer base need a knowledgebase that speaks several languages. How do you select the language for your knowledge base (KB)?

63

63

Adrian Swinscoe

APRIL 11, 2024

Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how […] The post Leadership, storytelling and why it is an art and it needs to be taught – Interview with Gareth Higgins first appeared on Adrian Swinscoe.

Customer Experience 147

Customer Experience 147

CX Journey

AUGUST 1, 2017

The language you speak needs to mean something to your customers. How can you ensure that you're speaking the same language as your customers? Don't use acronyms, internal product names, industry jargon, or other company speak ; be sure to train and coach employees on this regularly. that you speak? And earned some trust.

Customer Experience 52

Customer Experience Customer Service 52

Adrian Swinscoe

NOVEMBER 13, 2023

I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently […] The post Consistency is often overlooked but is the secret ingredient to making customers happy first appeared on Adrian Swinscoe.

246

246

Taylor Reach Group

DECEMBER 3, 2017

Recently Colin Taylor, our CEO, and John Cockerill, President, had the pleasure of speaking at the 15th Annual SCORE Conference. Colin Taylor Speaks on Focusing on Contact Centers to Drive Customer Loyalty. By: Sarah Hill – Stapley. The focus of this year’s event was incorporating CEM strategies as part of your corporate DNA.

CEM 0

CEM Contact Center Customer Loyalty Customer Expectations 0

Intercom, Inc.

JUNE 25, 2020

So I go to a lot of tech conferences and speak at them. So just to presume that we can all speak for one another is not a way that I’ve seen allyship done well. The post Speaking out: Inside Intercom on allyship appeared first on Inside Intercom. I’ve been very fortunate to be a fairly successful tech speaker.

Start-ups 223

Start-ups Engineering Machine Learning Technology 223

ProProfs

MAY 6, 2014

No matter what language your customers, clients or students speak, they can now take the training you’ve made for them in a language they know and understand. With multiple language support in the Training Maker , you can now create training and assign it for your users in a language you know they prefer.

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68

MyCustomer Experience

SEPTEMBER 20, 2021

BGood customer service is central to banking. The complexity of personal finances, along with the emotion and stress they carry, mean strong. 20th Sep 2021. By elliott.limb@mambu.com Chief Customer Officer at Mambu.

Finance 52

Finance Customer Service 52

InteractionMetrics

APRIL 21, 2019

The post Newly Added Event, April 24th: Martha Brooke Speaks at the CX Analytics Summit in Los Angeles appeared first on Interaction Metrics. Hosted by Interaction Metrics' partner CallMiner, Martha will lead the workshop "Practical Ways to Improve Your Customer Listening".

CX 40

CX Customer Experience 40

InteractionMetrics

APRIL 21, 2019

The post Newly Added Event, April 24th: Martha Brooke Speaks at the CX Analytics Summit in Los Angeles appeared first on Interaction Metrics. Hosted by Interaction Metrics' partner CallMiner, Martha will lead the workshop "Practical Ways to Improve Your Customer Listening".

CX 40

CX Customer Experience 40

Adrian Swinscoe

NOVEMBER 13, 2023

I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently […] The post Consistency is often overlooked but is the secret ingredient to making customers happy first appeared on Adrian Swinscoe.

Customer Retention 130

Customer Retention Customer Experience Management Customer Satisfaction Customer Service 130

Customer Think

DECEMBER 12, 2022

“Executives speak three languages: finance, finance and finance.” – Jeff Hiatt, Prosci Founder Speaking finance is tough for customer experience leaders. One key reason, which I discussed last week, is that we don’t often include financial information.

NPS 122

NPS Finance Customer Experience Customer Loyalty 122

Callminer

MARCH 8, 2021

CallMiner will be speaking at the Collections Technology Think Tank 2.0 Learn how AI and other technology can help support collections organizations. on March 18.

Technology 182

Technology Technology AI 182

Intercom, Inc.

NOVEMBER 9, 2021

You used to speak in hours and days, and now it’s months and quarters. When you’ve launched your product, raised a round or two, and scaled the business beyond the early days, inevitably things start to slow down.

Innovation 257

Innovation Start-ups 257

Customer Think

JUNE 19, 2023

In a recent white paper from The Lacek Group, “Generationally Speaking: Gen Z Transforms Loyalty,” Montanna Cervenka points out that Gen Z thinks differently about influencer-driven content. While we know that consumers value the opinions of their favorite influencers, attitudes toward traditional influencer marketing are changing.

Customer Loyalty 128

Customer Loyalty 128

Intercom, Inc.

MAY 27, 2019

The design industry speaks English. The articles we read, the tools we use, the conferences we attend: we all speak the same language when it comes to design. The stakes are much higher again if you want to challenge yourself by working in an English-speaking country. In fact, right now you are reading this blog post in English.

Start-ups 197

Start-ups 197

Futurelab

APRIL 13, 2021

The next day he is gone and when she calls, it is clear he doesn't want to speak to her. After giving all the right signals for being a loyal, caring, trustworthy and relationship-oriented guy, he convinces her to spend the night. Linkedin Share Button. Tweet Widget.

B2C 188

B2C 188

Futurelab

FEBRUARY 27, 2022

the language that you speak shapes the way that you think. And that gives you the opportunity to ask, “Why do I think the way that I do?” “How How could I think differently?” And also, “What thoughts do I wish to create?”?—? Lea Boroditsky (1) Tags: HelgeTennø business design customer experience customer strategy Facebook Like.

Customer Experience 130

Customer Experience 130

Beyond Philosophy

MARCH 14, 2024

Having these discussions or rules helps the group slow down and have time to communicate rather than rush to a solution, even if nobody’s speaking out against it initially. They will learn not to ask or speak up for fear of being on the business end of that ridicule and rebuke. Include the whole team. Click here.

Start-ups 78

Start-ups 78

Inside Customer Service

APRIL 27, 2023

Types of customer service goals Generally speaking, there are three common types of customer service goals. Transfers instantly went down, which also reduced wait times for customers who needed to speak to a Tier 2 agent. Squishy SMART SMART + FIT Squishy goals are too unclear to be useful. For example: Improve customer service.

Customer Satisfaction 206

Customer Satisfaction Customer Service Customer Survey Technology 206

Heart of the Customer

DECEMBER 7, 2022

“Executives speak three languages: finance, finance and finance.” – Jeff Hiatt, Prosci Founder NRR > NPS Speaking finance is tough for customer experience leaders. And no matter how […].

NPS 78

NPS Finance Customer Experience CX 78

Customer Think

APRIL 17, 2024

Podcast Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how to take life seriously without believing your own propaganda.

45

45

Fonolo

DECEMBER 6, 2022

You might aim to learn more about innovative call center tech or take a course on diversity and inclusion. Speaking of call center tech, when was the last time you updated your stack? . #2 Instead of turning them off with long hold times, they can schedule a conversation for a time that suits them and speak with an agent at another time.

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Adrian Swinscoe

JULY 9, 2021

I remember flying from London to Barcelona five years ago to speak at a conference. On entering the departure lounge, I was notified that the plane […]. The post Why the future of customer experience lies in the present first appeared on Adrian Swinscoe.

Customer Experience 130

Customer Experience 130

Customer Think

JUNE 24, 2023

I was speaking with a friend recently who had some car trouble. Hers is a fancy car (much more fancy than mine) and she’s used to having concierge-type service and treated very well by her car company when she needs help. However, on this instanc.

Customer Experience 98

Customer Experience 98