Lumoa

FEBRUARY 16, 2023

One of the best analysis techniques available is the voice of customer (VoC) template. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Help Scout

AUGUST 22, 2023

Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives. Read the full article

Customer Service 88

Customer Service 88

Zendesk

FEBRUARY 7, 2024

In this guide, we detail the basics of win-back campaigns, explain how they can contribute to an enhanced customer experience (CX) , and share several win-back email campaign templates you can use to jump-start your efforts. More in this guide: When should you start a win-back campaign?

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Use these email templates to help you save time implementing your CS strategy. Customer check-ins.

Start-ups 108

Start-ups Sales Customer Satisfaction Customer Feedback 108

Help Scout

AUGUST 22, 2023

with these onboarding email templates. Customer success managers are already busy. Save time (and improve your customers' experience!) Read the full article

Customer Experience 75

Customer Experience 75

Zendesk

FEBRUARY 13, 2024

You don’t need to overthink it—we’ve got you covered with 25 customer apology letter templates so you can swiftly say “I’m sorry” and start delivering a solution. 25 customer apology letter templates and examples [gated-cta-in-post] Finding the right words to apologize doesn’t need to be difficult—let us help.

Customer Satisfaction 52

Customer Satisfaction Start-ups Customer Service Customer Loyalty 52

Help Scout

FEBRUARY 25, 2022

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails. Read the full article

Customer Service 110

Customer Service 110

Help Scout

AUGUST 22, 2023

These free customer success plan templates will help guide your team toward providing the best possible experience for your customers. Read the full article

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80

Help Scout

MARCH 18, 2022

We’ve put together a list of 18 higher education email templates you can set up as saved replies to answer common student questions. Read the full article

Education 104

Education 104

Help Scout

AUGUST 19, 2021

Beyond that, you’ll find several knowledge base article examples and learn how to go about creating templates for them so it’s even easier to build effective documentation. Templates help keep the knowledge base article process clean and easy for your team whenever they need to make new content. Informational article template.

Start-ups 126

Start-ups Education Engineering Customer Experience 126

Help Scout

AUGUST 22, 2023

These customer feedback email templates take the guesswork out of how to ask. Every customer-facing team should be asking for constructive insights from their customers. Read the full article

Customer Feedback 52

Customer Feedback Construction 52

Help Scout

MARCH 6, 2024

Elevate your communication with sales email templates and best practices that engage and convert. Read the full article

Sales 49

Sales 49

Zendesk

APRIL 18, 2023

How to create a customer journey map 3 customer journey map examples Customer journey mapping best practices Customer journey map templates What is a customer journey map? Follow these steps to create a great customer experience journey map (and consider using one of our free templates). Check out our customer journey templates below.

Customer Journey Map 98

Customer Journey Map Social Media Touchpoint Sales 98

Zendesk

DECEMBER 15, 2021

Most companies use a few basic types of feedback templates, but there are many variations in how these forms are presented. You can insert your feedback form in beautifully designed popup templates and collect customer feedback. Templates you can copy). Feedback form template. Feedback form template.

Customer Feedback 98

Customer Feedback Actionable Insights Start-ups Customer Satisfaction 98

Totango

MAY 19, 2021

At Totango, we understand the importance of this decision, so we built a Customer Success Platform Evaluation Scorecard to provide you with a customizable template to help you narrow down your search and evaluate platforms against one another based on the factors that are most important to your specific business requirements. Customer 360.

Scorecard 106

Scorecard Real Estate Start-ups Customer Retention 106

Knowmax

OCTOBER 10, 2023

Explore 30+ ready-to-use help desk scripts examples & templates and discover best practices to enhance your customer service interactions.

Customer Service 52

Customer Service Contact Center Customer Experience 52

Astute

DECEMBER 1, 2020

Ensure your knowledgebase article templates deliver the right information to the right audience at the right time. The post 6 Steps to Building a Better Knowledgebase Article Template appeared first on Astute.

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98

Zendesk

OCTOBER 20, 2023

We also offer a free template so you can tailor your customer service plan to fit your business like a glove. How to create a customer service plan in 8 steps Customer service plan examples Customer service plan benefits Best practices for creating a customer service plan Customer service plan template What is a customer service plan?

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Lumoa

SEPTEMBER 11, 2023

Having a customer experience strategy template helps companies formulate actionable plans that deliver results for both the customers and the business. It comes packed with tools that have a positive impact on your customer experience, including downloadable customer experience strategy templates to help you get started.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Aquire

JULY 26, 2021

Instead, they can use customer service email templates to cut response times and provide consistent service. But, building a library of templates that is both effective and easily modifiable takes time in itself. If these seem like a lot, don’t worry – that’s what templates are for. Here are our customer service email templates.

Customer Service 98

Customer Service Start-ups Social Media Customer Feedback 98

Zendesk

DECEMBER 13, 2021

Sales playbook template. Here’s a sales playbook template to help you get started, courtesy of Vouris. Download template. The best part of this template is that it’s simple and straightforward. This template is on the shorter side, but if this is your first time building a sales playbook, it’s better to start small.

Sales 98

Sales B2B Start-ups CRM 98

Zonka Feedback

MAY 3, 2023

Explore top B2B Customer Satisfaction Survey Questions, Templates and Tips in this article. Build long-lasting relationships with your client by gauging their feedback with B2B Customer Satisfaction Surveys.

Customer Satisfaction 52

Customer Satisfaction B2B 52

Customer Think

FEBRUARY 13, 2024

We’ve all had that neighbor. They’re the one you avoid when taking out the trash or collecting the mail because if you don’t, you’re in for it: the dreaded half-hour update on their prize-winning Schnauzer, a deep dive into their latest hobby, or the most recent gossip on their entire extended family. The only constant […]

Sales 116

Sales 116

Help Scout

AUGUST 22, 2023

Uncover eight free customer satisfaction survey templates and how to glean insights after your customers respond. Read the full article

Customer Satisfaction 40

Customer Satisfaction 40

Zendesk

FEBRUARY 26, 2021

That’s why we’ve compiled 24 email templates that cover every sales pipeline stage, from prospecting to closing. Each template can be easily copied and adapted to suit the specific contact you’re trying to convert. Cold email templates. Warm email templates. No response templates. Trigger-event templates.

Sales 52

Sales 52

Zendesk

MARCH 19, 2021

Support agents should follow time-tested tricks for de-escalating situations and, if necessary, turn to effective call scripts and email templates designed to diffuse customer anger. Similarly, while personalized support is key to great customer service, you can often use customizable templates as a starting point for conversations.

Invoicing 98

Invoicing Start-ups Social Media Omnichannel 98

Zendesk

OCTOBER 20, 2023

Read on for more details about best practices, essential components, and a free, downloadable template. If you’d like more guidance while creating your customer success plan, download our free customer success plan template below to develop your robust plan. What is a customer success plan? Why is a customer success plan important?

Net Promoter Score 52

Net Promoter Score Customer Journey Map Touchpoint Sales 52

Zonka Feedback

MAY 1, 2023

Check out the top Customer Satisfaction Survey Questions, Examples & Templates in this article. Feedback is essential for delivery businesses to improve their service, maintain customer satisfaction, and build a strong brand reputation. Delivery Businesses are on the rise.

Customer Satisfaction 52

Customer Satisfaction 52

ClientSuccess

MARCH 17, 2021

With so much going on, looking for ways to automate or templatize operations is critical to maintain efficiencies. One great place to start is with email templates. Don’t forget that the purpose of email templates isn’t supposed to be cut-and-paste. Must-have email templates for CSMs. Issue Escalation” .

Start-ups 52

Start-ups 52

Help Scout

SEPTEMBER 24, 2021

More job description templates and examples: Customer Success Specialist. Your onboarding team may be the first representatives from your company that customers come in contact with, so make sure you set up both groups for success by starting with an extraordinary job description. Customer Support Operations. Tier 2 Support.

Education 115

Education Start-ups Government Sales 115

Zendesk

DECEMBER 4, 2020

We’ve created a downloadable resource of five unique sales process templates to help you get started. Read on to learn more and download the templates. 5 sales process templates (free download). Our free, downloadable sales process template consists of five unique pipeline models you can use to customize your sales CRM.

Sales 59

Sales Legal CRM B2B 59

Callminer

APRIL 27, 2020

Customer journey maps come in a variety of formats and you can choose whatever option works best for your requirements.

Customer Journey Map 182

Customer Journey Map 182

Customer Think

SEPTEMBER 15, 2021

Imagine this scenario: you’re a social media manager for a thriving software-as-a-service company. Your day starts normally, but by the time you get to work, you’ve heard the bad news: the network is down. None of your customers can access your servers, and nobody knows when everything will be back online. On top of all […].

Social Media 111

Social Media 111

Zendesk

NOVEMBER 8, 2021

Sales report templates. But even if you understand these basic elements, a sales report example or template can be helpful in showing you exactly how to put them together. But even if you understand these basic elements, a sales report example or template can be helpful in showing you exactly how to put them together.

Sales 52

Sales CRM Start-ups 52

PeopleMetrics

MAY 12, 2022

Customer Journey Map Template. Customer Journey Map Template. Download this blank customer journey map template to follow along: Determine your journey map's objectives and scope. This introductory guide will give you everything you need to know to start mapping your own customer journeys and driving serious CX improvements.

Customer Journey Map 62

Customer Journey Map Touchpoint Net Promoter Score B2C 62

Help Scout

AUGUST 31, 2021

Honesty is just one crucial aspect of the perfect customer support representative job description — use the template and examples below to get every aspect right. If you downplay key expectations, you may end up with applications that don’t meet your requirements, and if you sugarcoat other aspects, you may end up with dissatisfied employees.

Social Media 95

Social Media Innovation Touchpoint Start-ups 95

Zonka Feedback

AUGUST 25, 2022

Customer feedback is an essential part of a successful business. And without a strong customer review process, your strategy might be incomplete.

Customer Feedback 97

Customer Feedback Customer Satisfaction 97