NGDATA

FEBRUARY 15, 2024

Source The post Use Case Approach for CDPs in Banking and Telecom appeared first on NGDATA. Banking and telcos are under pressure when leveraging customer data, but sometimes in different ways.

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Customer Think

APRIL 22, 2021

10 Unique Use Cases for Speech Analytics For those of you who use speech analytics and want to expand the ROI for them, this is for you. They are a unique tool that has become more and more accessible and less expensive. Proactive Customer Service For so many years, customer service was reactive. You would […].

Customer Service 98

Customer Service 98

Zonka Feedback

JANUARY 19, 2024

The eCommerce industry is on the rise as online shopping is one of the most convenient ways for shoppers to purchase the products they want in the comfort of sitting in their homes. But to attain business success in this industry, it is essential to understand the needs and preferences of your customers and gauge their shopping experience.

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Uniphore

AUGUST 31, 2021

Humans learn lots of things using both types of approaches. AI researchers can teach computers to mimic human behavior using all three types of learning processes. Instead, each AI learning technique offers specific advantages depending on the need, time and use case. Supervised Learning.

Artificial Intelligence 100

Artificial Intelligence Machine Learning Structured Data AI 100

Customer Think

APRIL 8, 2024

Products and devices can be complex to troubleshoot, making customer support a challenge. Companies typically offer a wide range of products and devices, each with its own support requirements, which compounds the complexity of diagnosing and troubleshooting problems remotely.

AI 64

AI Technology Technology 64

Comm100

JUNE 15, 2022

If you’re on the fence about introducing a chatbot to your organization’s digital support strategy, here are four common chatbot customer service use cases, alongside customer stories that show the best chatbot examples and how they can be used in practice. Automate frequently asked questions to better use agent time.

Customer Service 78

Customer Service Social Media Retail Technology 78

SurveySensum

DECEMBER 15, 2023

So, let me explain the process, benefits, and amazing results of drop-off surveys with a case study of an NBFC I recently worked with. Use-Case Inside: Non-Banking Financial Company The Challenge A prominent NBFC company was on a mission to improve its retention rate and lower its customer churn rate So, what did they do?

Text Analytics 52

Text Analytics NPS Customer Retention Customer Feedback 52

Customer Think

NOVEMBER 2, 2021

TweetLinkedInShareEmail If you ask most B2B marketers how they use chat platforms like Drift, the immediate answer would most likely be: converting Web visitors. And indeed, increasing Web engagement and Web conversion rates is still a primary us.

B2B 129

B2B Technology Technology 129

Ameyo Callversations

MARCH 23, 2022

Using Conversational AI for the healthcare industry makes it easy for patients to access healthcare during emergencies, no matter where they are located. 5 Essential Use Cases of Healthcare Chatbots. Let’s discuss the important chatbot use cases. Easily Schedule Appointments. Collect Patients Data.

Healthcare 52

Healthcare Hospitality Hospitality AI 52

Zonka Feedback

FEBRUARY 5, 2024

A website survey collects feedback from website visitors to help brands understand what is contributing to conversions on their websites and what needs improvement.

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Comm100

MAY 5, 2022

This blog will look at the benefits of banking AI chatbots, some of the common use cases for AI-powered chatbots in banking and – perhaps most importantly – the cost saving benefits of introducing bots into customer service. Use cases for banking AI chatbots. Top 5 benefits of banking AI chatbots.

AI 52

AI Sentiment Analysis Omnichannel Start-ups 52

Comm100

APRIL 11, 2022

This article will showcase how universities and colleges are using chatbots today, highlighting a higher ed chatbot use case for three key departments. Let’s begin with one of the most common and effective higher ed chatbot use cases – boosting enrolment by offering 24/7 support. What are acceptance rates?”

Education 52

Education AI CX Technology 52

Sprinklr

JULY 29, 2021

In other words, customers are paying close attention to feedback about your products across a wide variety of digital channels and using that information to guide their decisions. How will that data be used across your entire organization to improve products and delight customers? Here are 19 use cases. Operations.

CXM 111

CXM Manufacturing Social Media Social Listening 111

Zonka Feedback

AUGUST 14, 2023

Looking to gather valuable customer feedback but struggling with internet connectivity problems? Instead of taking the outdated route of paper forms, switch to offline survey software.

Customer Feedback 52

Customer Feedback 52

Uniphore

DECEMBER 17, 2019

Ready to add automation into your call center and not sure where to get started? With all the automation potential for today’s contact centers, we often see that password management is at the top of the list. We see this in our personal lives, and in our contact centers, as we struggle with dozens or more usernames and passwords to remember.

Contact Center 130

Contact Center 130

Uniphore

DECEMBER 17, 2019

Ready to add automation into your call center and not sure where to get started? With all the automation potential for today’s contact centers, we often see that password management is at the top of the list. We see this in our personal lives, and in our contact centers, as we struggle with dozens or more usernames and passwords to remember.

Contact Center 130

Contact Center 130

Zonka Feedback

JANUARY 22, 2024

In a world filled with social media noise and constant notifications, it can be easy for customer voices to get lost in the digital shuffle. But don't worry! There's a reliable and time-tested tool that's still soaring high– the humble email survey.

Social Media 52

Social Media 52

Aquire

JANUARY 16, 2022

There are many different chatbot use cases depending on how you want to use them. If you’re wondering how your company can use these virtual assistants , check out the different use cases by business function and industry. Chatbot use cases for business. Chatbot use cases for customer feedback.

Government 52

Government Healthcare Retail AI 52

Customer Think

SEPTEMBER 27, 2021

FinTech are particularly interested in it, either to develop it or to utilise it themselves, because it has so many useful applications. AI has progressed significantly since then, and it is now employed in a wide range of applications.

ML 145

ML AI Technology Technology 145

Ameyo Callversations

JUNE 28, 2022

WhatsApp is ranked as the most used mobile messenger app in the world. WhatsApp Use-cases – Healthcare Industry. WhatsApp is the most used messaging application globally and it has successfully surpassed Facebook Messenger, iMessage, and other popular messaging apps. WhatsApp chatbots are very useful in such cases.

Healthcare 52

Healthcare Hospitality Hospitality AI 52

Zonka Feedback

JUNE 27, 2023

Are you looking for the best way to collect real-time feedback from your website visitors and product users? Look no further than Feedback Widgets. Learn how to efficiently capture valuable insights with this powerful tool.

Customer Experience 52

Customer Experience 52

CommBox

AUGUST 24, 2023

In this article, we’ll explore five top sales automation use cases that involve generative AI, and how you can implement them in your business for instant results. 33%-38% of US consumers under the age of 60 (Gen X, Gen Z, and Millennials) prefer to shop digitally, therefore having a critical impact on any bottom line.

Sales 52

Sales AI Compliance Customer Acquisition 52

Customer Think

DECEMBER 1, 2022

In the recent past, big names in the banking sector like Axis Bank and Deutsche Bank have made it to the news for incorporating RPA in their processes. However, even Japan’s biggest banks, like Mitsubishi UFJ Financial Group Inc.(MUFG), MUFG), Sumitomo Mitsui Financial Inc. SMFG), and Mizuho Financial Group Inc.

Finance 87

Finance Technology Technology 87

Zonka Feedback

SEPTEMBER 15, 2023

It is a very common form of CSAT survey that many businesses use to gauge customers' experiences by simply asking them to rate their experience. 5-Star ratings surveys are one of the quickest ways of collecting customers' feedback and measuring their satisfaction with your products, services, and the overall business.

Customer Feedback 59

Customer Feedback Customer Experience 59

Zonka Feedback

AUGUST 16, 2023

Likert scale surveys are a quick and easy way to gather quantitative feedback from your customers. They help you measure the levels of their satisfaction with the experiences with your product, services, and the entire business.

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Lightico

JANUARY 19, 2022

The following are the main use cases we’ve identified. In this case, the company will need to verify the customer’s identity, as well as their new address. The next-generation of eForms uses conditional logic to hide or reveal fields based on customers’ answers, ensuring forms are relevant and effective. Changing Address.

Legal 52

Legal Compliance NPS Touchpoint 52

Comm100

MARCH 16, 2022

McKinsey and Company, The global case for customer experience in government. Government agencies have long suffered from a notoriously poor CX image (in many cases from no fault of their own, but the result of complex and difficult systems). Despite this, only 12% of government websites are reportedly using live chat. .

Government 76

Government Customer Service Compliance CX 76

SugarCRM

JULY 6, 2023

Right now, you can use the Module context to generate context-related responses within the following Sugar Modules: Accounts, Contacts, Leads, Opportunities, Meeting, Calls, Tasks, Notes, and E-Mail. Let’s see what are the use cases and benefits of our integration. However, you can use the model without contextualization.

AI 26

AI CRM Sales Customer Experience 26

Customer Think

JANUARY 6, 2022

Learn how to leverage customer data platforms to identify loyal customers, understand their shopping behavior & optimize your marketing strategy Whether you’re just starting with a new eCommerce store or you’ve been in the game for a while, implementing a customer data platform (CDP) can be a huge help when it comes to loyalty and […]. (..)

Gaming 69

Gaming Customer Loyalty Technology Technology 69

Zonka Feedback

JULY 3, 2023

Discover various types of popup surveys and the essential popup survey questions you should be asking your customers. When it comes to gathering customer feedback, there are various methods to choose from.

Customer Feedback 52

Customer Feedback 52

Callminer

JUNE 3, 2019

More companies are mastering their use of analytics, and are delving deeper into their data to increase efficiency, gain a greater competitive advantage, and boost their bottom lines even more.

Machine Learning 345

Machine Learning ML AI 345

NGDATA

MAY 2, 2022

Identify customers at risk of switching Learn from advanced analytics and propensity scoring to identify customers at risk of switching providers, and respond in real time with personalized products, offers, or engagements to increase customer lifetime value (CLTV).

Customer Loyalty 52

Customer Loyalty 52

Customer Think

DECEMBER 12, 2021

Gone are the days when we had to wait for a particular day & time to watch our favorite television series or visit a restaurant once in a week or month to enjoy good food. Today the technology has turned the tables in the market for good. The evolution of technology has blessed mankind with […].

Technology 75

Technology Technology 75

Comm100

FEBRUARY 9, 2021

But what many people don’t know is just how many ways it can be used for different goals, in different industries. To show you some of the ways live chat can be used, and how it can benefit both your customers and agents, here are our top 5 live chat examples to inspire you. Customer Stories.

Sales 57

Sales Manufacturing Social Media Customer Satisfaction 57

Customer Think

MARCH 6, 2024

Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions while reducing the burden on strapped customer service teams

Artificial Intelligence 64

Artificial Intelligence Retail Customer Service Customer Experience 64