Experience Investigators

JUNE 13, 2023

Qualtrics XM Institute’s 2021 State of the XM Profession Report indicated that more than 40% of CX leaders spent time in strategy, customer service, marketing/PR, and operations. The rationale is straightforward: marketing is outward-facing and focused on understanding and fulfilling customer needs.

Customer Experience 59

Customer Experience CX Touchpoint B2C 59

Qualtrics

APRIL 23, 2021

Now, as the world begins to open up and we look to the future, organizations are faced with a historic challenge: how do you continue to innovate, and to meet the expectations of your customers and employees, when everything is highly personalized? How can we move forward? Sometimes, that meant building entirely new experiences. Dig deeper.

Innovation 26

Innovation Touchpoint Retail Start-ups 26

Qualtrics

FEBRUARY 5, 2021

The Qualtrics customer service team was recognized for ‘Best Use of Technology’ for its innovative support portal, which drove a 40% rise in accurately assigned tickets; and for ‘Innovation in Customer Service’ with the XM Community, which, since launch, has driven a 10X improvement in feature request satisfaction. Get Started.

Customer Service 26

Customer Service Innovation Contact Center Technology 26

ClearAction

OCTOBER 25, 2022

Only 8% of firms are in the top 2 levels of CX maturity, compared to 13% in 2019, per the XM Institute 2022 State of Customer Experience study. Forrester’s 2022 CX Index dropped to 2020 performance, customer-obsessed firms dropped from 10% in 2021 to 3% now, and no industry has ever performed in the Good or Excellent category.

CXM 71

CXM CX Sports Customer Experience Management 71

Qualtrics

MARCH 30, 2021

Discover the Korn Ferry DE&I Compass, powered by Qualtrics XM. Diverse, equitable and inclusive organizations outperform their peers where it matters most – against metrics like growth, time-to-market, profitability and innovation. Discover the Korn Ferry DE&I Compass, powered by Qualtrics XM.

Start-ups 26

Start-ups Innovation 26

Qualtrics

OCTOBER 19, 2021

To recognize the shared client successes and innovation enabled through QPN, we’re celebrating our third annual Partner of the Year Awards. In 2021, Korn Ferry announced a new solution that combines Qualtrics’ powerful cloud solution with Korn Ferry’s DEI expertise to help organizations become more structurally and behaviorally inclusive.

Innovation 52

Innovation Management Consulting B2B Technology 52

Qualtrics

MARCH 22, 2021

Organizations that have had DEI strategies in place for an extended period of time have reported positive business outcomes, such as: Diverse teams are more innovative and capable of solving complex problems. According to our global 2021 Employee Experience Trends report , the answer is a resounding yes.

Technology 29

Technology Technology Outlook Start-ups 29