Employee experience trends: Innovations in AI and technology
Discover new strategies for keeping employees motivated and engaged this year and beyond.
An excellent customer experience (CX) hinges on a superior employee experience (EX). But research shows that many of today’s employees feel overworked, spread thin, and disengaged from their jobs—which ultimately impacts the bottom line. Zendesk and SimplyDirect surveyed more than 100 executives in IT, operations, and HR to identify their top concerns around the employee experience and gauge their thoughts on the most effective EX strategies.
In this ebook
Download this ebook to learn about:
- The employee experience goals that are top of mind for innovative leaders
- Powerful new capabilities and technology that can help your internal teams better support the employee base
- Why automation, self-service, and metrics are crucial to an intelligent EX strategy
- How Al can help teams be more consistent, better understand customers, and derive insights from data