company policies-and-guidelines accessibility-plan 
Fonolo
OCTOBER 20, 2022
Keeping your company’s data secure is essential, but it can seem like an overwhelming task. They require all vendors to have secure networks and systems, strong access control and regular testing, among other requirements. There’s a staggering amount of sensitive information that flows through a contact center every day.
Callminer
MARCH 12, 2020
Accommodating regulatory guidelines and remaining compliant with strict mandates can be tough for any call center organization to do. Of particular importance to call center companies are regulations involving data privacy and protection. Implement Strong Access Control Measures. Maintain an Information Security Policy.
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TeamSupport
NOVEMBER 11, 2020
ServiceXRG suggests that by establishing standardized service sales processes and leveraging service sales automation, companies can assure that every service opportunity adheres to configuration and quoting practices. Remember, for many technology companies, 70% or more of revenue comes from existing customers.
DMG Consulting
FEBRUARY 7, 2023
I assessed the risk – per guidelines – and made the decision to keep everything going. The world has changed a great deal since I ran that contact center, and so have the guidelines. Companies need to have plans in place to protect all customer-facing functions, as the risks are growing with each passing year.
Callminer
APRIL 23, 2019
Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. A representative of the company changes or covers the audio when a CV2 number has been mentioned. There are many organizations which, for one or more reasons, collect credit card numbers over the phone.
Aquire
SEPTEMBER 2, 2021
And the potential benefits of this big data revolution are huge — for both companies and customers alike. Now that we know what customer data management is, let’s review some guidelines for applying it to your business. Now that we know what customer data management is, let’s review some guidelines for applying it to your business.
SurveySensum
FEBRUARY 27, 2024
Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. But how do you improve it for your company – BY LISTENING TO THE VOICE OF YOUR EMPLOYEES (with the help of a robust employee feedback tool , of course!)
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