Data Mining Tools Buying Guide: Expert Tips for Choosing the Best Data Mining Tools

Callminer

To help you find the right data mining solution, we’ve compiled a list of tips, quotes and other insights from experts around the web

Unstructured Data: Mining the Gold

InteractionMetrics

Unstructured data presents a goldmine of information, but mining that gold is no easy task—it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information. It’s the data that doesn’t fall into neat, easy categories—so the signal often gets lost in the noise.

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What is predictive analytics and how is it being used in contact centers?

DMG Consulting

It is an artificial intelligence (AI)-based capability that utilizes data mining, statistical techniques and machine learning to identify relationships, patterns and trends. Question: What is predictive analytics and how is it being used in contact centers?

Avoiding Bot Biases in Customer Experience

Taylor Reach Group

AI systems have become supercharged at doing just this very thing at high speeds, and with as much data as is available. In an early attempt to provide more targeted and personalized experiences for consumers, companies would invest in data mining programs that promised a competitive advantage. However, their ability to maximize insights from big data was only marginally successful; unfortunately, there were not enough hamsters to turn the wheel. By: JD Fairweather.

3 Roles of Effective Know Your Customer (KYC) Compliance in the Banking Industry

Lightico

KYC investigations involve more intrusive means such as data mining using an advanced computer system designed to find information such as aliases, names, and addresses.

A Really Simple Way of Getting Better Reviews

Beyond Philosophy

Also, it would be best to data-mine the survey to get more candid feedback on your experience since people tend to be more accurate about their wants and needs through their mobile devices.

AI, Automation and Analytics Drive Vast Improvements in Contact Centers

DMG Consulting

It uses data mining, statistical techniques and machine learning to identify relationships, patterns and trends to anticipate the likelihood future events and behaviors, as well as their business impact. AI, Automation and Analytics Drive Vast Improvements in Contact Centers. The WFO market has come a long way since DMG Consulting began covering this sector 15 years ago.

4 Ways to Gain Customers’ Trust in Data Security

Beyond Philosophy

Home Depot is the latest big brand to suffer a large-scale data breach, affecting over 56 million payment cards. Consumers also believe that in spite of this concern about safety they must share data to have a better experience with a company. In other words, Customers will share data even though they don’t believe it is protected enough to get a better value from an organization. So be forthright with your Customers about how you will use data.

Customer Centric Service Design

ClearAction

Reality Maps are built on four questions, after the Business Intelligence team conducts customer feedback data mining to identify high-priority improvement opportunities: 1) Why would this project benefit the customer? In place of thousands of pages of customer feedback data, we summarize our survey results on a 3×3-foot poster that takes only 10 minutes to explain to stakeholders”, Kimberly says. Customer Centric Service Design Lynn Hunsaker.

4 Ways to Gain Customers’ Trust in Data Security

Beyond Philosophy

Home Depot is the latest big brand to suffer a large-scale data breach, affecting over 56 million payment cards. Consumers also believe that in spite of this concern about safety they must share data to have a better experience with a company. In other words, Customers will share data even though they don’t believe it is protected enough to get a better value from an organization. So be forthright with your Customers about how you will use data.

Customer Care … CRM … Customer Experience — What’s the Difference?

ClearAction

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer intelligence — integration, mining, and analysis of customer data. Customer Care … CRM … Customer Experience — What’s the Difference? Lynn Hunsaker. Customer Care … Customer Relationship Management … Customer Experience — what’s the difference?

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4 Ways to Gain Customers’ Trust in Data Security

Beyond Philosophy

Home Depot is the latest big brand to suffer a large-scale data breach, affecting over 56 million payment cards. Consumers also believe that in spite of this concern about safety they must share data to have a better experience with a company. In other words, Customers will share data even though they don’t believe it is protected enough to get a better value from an organization. So be forthright with your Customers about how you will use data.

Customer Care … CRM … Customer Experience — What’s the Difference?

ClearAction

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer intelligence — integration, mining, and analysis of customer data. Customer Care … CRM … Customer Experience — What’s the Difference? Lynn Hunsaker. Customer Care … Customer Relationship Management … Customer Experience — what’s the difference?

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Are Loyalty Cards Dead?

Beyond Philosophy

One of the most useful aspects of loyalty cards is that they give companies a tool for data mining. When the card is swiped the company can use data to offer targeted promotions based on a particular consumer’s buying patterns. grocery chain Kroger has used its rewards program to mine data for years.

Uncovering the Secret to Predicting Customer Behavior

Beyond Philosophy

The analysis of facts from today and through history, using data mining techniques to provide a predictive score for the probability that a type of decision will occur. By now, it’s clear to many of you that your Customer Experience is an excellent competitive differentiator for your organization.

Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. Interaction analytics collects data from free-form, open-ended dialogues; it can also mine customer data from the web and social media to extract information about customer sentiment.

State of Business-to-Business Customer Experience Management

ClearAction

One in four B2B firms has established processes for connecting data across customers' end-to-end experience with the company; 25% more are just starting this. Indeed, B2B is late to the party in adopting technologies for predictive analytics, data mining, social collaboration and user-generated content; about one in four B2B firms is using such technologies. State of Business-to-Business Customer Experience Management.

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How to Lead CX Transformation in a Customer-Focused Tech Organization

Customer Bliss

You need to leverage your existing customer data. With all of the customer data they had at Newegg, Sue and her team categorized and prioritized how to select which items to improve for customers; this was where they began changing things. Executive Level responsibility for the overall customer experience; including social cloud monitoring, data mining, and analysis of customer value and experience. “You can’t change Rome in a day.

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Make sure the call center software you choose uses top notch encryption and the latest in security measures to keep your data safe. One way to ensure your software complies with the best available security and privacy practices is to look for a company that is compliant with the General Data Protection Regulation (GDPR).” – How to Choose the Best Call Center Software Solution , Twilio; Twitter: @twilio. . Use the data collected for reps. “In

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Four Top Trends for Contact Centers

Taylor Reach Group

Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . By: Colin Taylor. . It seems there is no shortage of experts and pundits weighing in on what they see as the trends that will impact the Call Center/ Contact Center industry.

Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL. Learn effective practices on reporting in the social space and how different companies leverage data and insights to tell the right story to senior management and other audiences.

The Future of Marketing: Automation and Predictive Analytics

SugarCRM

By combining techniques from data mining, statistics and machine learning, marketing automation platforms—such as our very own Sugar Market—allow organizations to parse and find meaning in large amounts of customer data. Marketing technology moves fast.

Transforming the Customer Experience with Big Data

CX Journey

What is big data? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. Data Sources Any initiative to improve the customer experience will be unsuccessful without understanding the customer and his needs. To do that, we must have the right data at our fingertips. What is the right data? Data must be centralized.

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

A good first step is to implement data mining and quality software that scans call recordings in real time. Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. It goes without saying that this is an incredibly complex undertaking, particularly in large organizations with thousands of call center agents having many thousands of interactions with consumers every day.

Beginners Guide To Tin Can API

ProProfs

An API (Application Programming Interface) is a set of functions and procedures that allows two different pieces of software (or applications or even gadgets) to “speak” as well as exchange information (data) with each other. The Tin Can API is one such set of functions and procedures that allows for capturing data in a standard format about a learner’s activities from many different platforms. It also defines a Runtime Environment so that tracking data can be sent to the LMS.

Understanding the Cost of Not Doing (the Right) Personas

CX Journey

From start to finish, use accurate data to create customer personas. Johnson later admitted he had made assumptions about his customers without looking at the data. The problem with many personas is that they are either based on irrelevant data about your prospect, use poorly sourced data, or are based on what is sometimes referred to as “ ouija board personas ” — customer profiles built from no actual data at all. The answer is data.

Weathering the Negativity Storm

CX Journey

She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. Smiling through the misery on summit of Ben Cruachan Today I''m pleased to present another guest post by Sarah Simon. This post marks another installment in Sarah''s series on lessons from the high country.

Nurture Partner Relationships: Tough Jobs Require Strong Partners

CX Journey

The field vendors servicing this company’s clients have access to Voice of Customer data and insights through a login to my company’s portal. Can you imagine extending this level of data transparency to your partners? She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. The famed Capitol Peak Knife Edge Today I''m pleased to present a guest post from Sarah Simon.

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Beginners guide to Tin Can API

ProProfs

An API (Application Programming Interface) is a set of functions and procedures that allows two different pieces of software (or applications or even gadgets) to “speak” as well as exchange information (data) with each other. The Tin Can API is one such set of functions and procedures that allows for capturing data in a standard format about a learner’s activities from many different platforms. It also defines a Runtime Environment so that tracking data can be sent to the LMS.

CX / VoC: DIY or Hire a Guide?

CX Journey

A data analyst? Tools of the VoC / CX trade vary but can include technology to facilitate database management, data analysis, survey design and deployment, web programming, and Mar Comm tools. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. High on Iztaccihuatl, after a successful summit bid Today I''m pleased to present another guest post by Sarah Simon.

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Friend or Foe: How Do Your Colleagues Perceive Your VoC/CX Program?

CX Journey

I love customer intelligence, data analysis, and insights and value their place in the business world. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. Image courtesy of timlowly Today I''m pleased to share another guest post by Sarah Simon. An Interesting Conversation with a Neighbor Neighbor : So what do you do for a living again? Me : Neighbor : Oh, no, you don’t do that NPS bull$**t, do you? Uh oh.

How CMO Leadership is Expanding to Include Both Marketing and Customer Experience Transformation – CB81

Customer Bliss

As the CMO/CCO, Isabella worked with the C-Suite to focus on gathering and leveraging customer data to transform the culture into one that cares more about improving the lives of its customers. Year 4 and 5: Put together a CRM team and by then, the analytics teams were there, which increased customer data mining. Now Isabella’s team is more proactive in using data, understanding customer engagement, and solving problems that erode value. Overview.