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Data Mining: Definition, Techniques, Tools & Tips

Callminer

Gain an understanding of data mining, including data mining techniques, tools for data mining, and data mining best practices you should know.

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Data Mining Tools Buying Guide: Expert Tips for Choosing the Best Data Mining Tools

Callminer

To help you find the right data mining solution, we’ve compiled a list of tips, quotes and other insights from experts around the web.

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What Is Data Mining and Why Is It So Important?

Customer Think

Data mining is a technique for sorting huge data sets. Data mining companies use tools and processes to help organizations in predicting future trends and forming decisions. It helps in recognizing the relationships and patterns to resolve business problems.

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Unstructured Data: Mining the Gold

InteractionMetrics

Unstructured data presents a goldmine of information, but mining that gold is no easy task—it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information.

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Chief Customer Officer Strategy: Dispensable Playbook or Most Valuable Player?

Customer Think

Offensive plays are in Customer Success, Onboarding, Education, and Operations; Qualitative VoC, Data Mining, and Analytics; Account Management, Journey […] Defensive plays in customer experience management (CXM) are in Service, Loyalty programs, Net Promoter System, and closed-loop Voice of the Customer (VoC).

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How Well Does Your Company Gather and Leverage Qualitative Employee and Customer Insight?

Customer Think

To Begin: The Rationale for In-depth Generation of Stakeholder Personas With today’s preoccupation with ChatGPT, and all things AI/digital and sophisticated text analytics and data mining oriented, the value of proactively generating qualitative employee and customer insight is often overlooked or bypassed.

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What is predictive analytics and how is it being used in contact centers?

DMG Consulting

It is an artificial intelligence (AI)-based capability that utilizes data mining, statistical techniques and machine learning to identify relationships, patterns and trends. Question: What is predictive analytics and how is it being used in contact centers?