Callminer

SEPTEMBER 30, 2019

Gain an understanding of data mining, including data mining techniques, tools for data mining, and data mining best practices you should know

Data Mining 182

Data Mining 182

Callminer

NOVEMBER 17, 2019

To help you find the right data mining solution, we’ve compiled a list of tips, quotes and other insights from experts around the web

Data Mining 182

Data Mining 182

InteractionMetrics

JUNE 16, 2016

Unstructured data presents a goldmine of information, but mining that gold is no easy task—it requires coding with detailed text analysis. To be clear, unstructured data includes customer survey text comments, customer service calls, emails, chats, reviews, and other narrative sources of information. It’s the data that doesn’t fall into neat, easy categories—so the signal often gets lost in the noise.

Unstructured Data 40

Unstructured Data Data Mining Sentiment Analysis Voice of the Customer 40

DMG Consulting

OCTOBER 9, 2020

It is an artificial intelligence (AI)-based capability that utilizes data mining, statistical techniques and machine learning to identify relationships, patterns and trends. Question: What is predictive analytics and how is it being used in contact centers?

Predictive Analytics 98

Predictive Analytics Contact Center Data Mining Artificial Intelligence 98

RateMyService

JUNE 27, 2022

Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

RateMyService

JUNE 27, 2022

Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

Intercom

MAY 31, 2022

We’re major advocates for collecting real-time data. Capturing those moments as they happen provides really powerful feedback, and using tools such as Surveys not only makes this data collection possible, it makes it simple.

Net Promoter Score 105

Net Promoter Score Construction Data Mining NPS 105

Beyond Philosophy

AUGUST 15, 2020

Also, it would be best to data-mine the survey to get more candid feedback on your experience since people tend to be more accurate about their wants and needs through their mobile devices.

Data Mining 138

Data Mining CX Technology Technology 138

DMG Consulting

FEBRUARY 12, 2019

It uses data mining, statistical techniques and machine learning to identify relationships, patterns and trends to anticipate the likelihood future events and behaviors, as well as their business impact. AI, Automation and Analytics Drive Vast Improvements in Contact Centers. The WFO market has come a long way since DMG Consulting began covering this sector 15 years ago.

Contact Center 74

Contact Center AI Predictive Analytics Data Mining 74

Beyond Philosophy

OCTOBER 14, 2014

Home Depot is the latest big brand to suffer a large-scale data breach, affecting over 56 million payment cards. Consumers also believe that in spite of this concern about safety they must share data to have a better experience with a company. In other words, Customers will share data even though they don’t believe it is protected enough to get a better value from an organization. So be forthright with your Customers about how you will use data.

Data Mining 131

Data Mining CEM Customer Experience Customer Retention 131

Lightico

JULY 9, 2021

KYC investigations involve more intrusive means such as data mining using an advanced computer system designed to find information such as aliases, names, and addresses.

Compliance 52

Compliance Data Mining Customer Service Technology 52

ClearAction

DECEMBER 12, 2017

Reality Maps are built on four questions, after the Business Intelligence team conducts customer feedback data mining to identify high-priority improvement opportunities: 1) Why would this project benefit the customer? In place of thousands of pages of customer feedback data, we summarize our survey results on a 3×3-foot poster that takes only 10 minutes to explain to stakeholders”, Kimberly says. Customer Centric Service Design Lynn Hunsaker.

Data Mining 54

Data Mining Customer Feedback Innovation Customer Satisfaction 54

Beyond Philosophy

OCTOBER 14, 2014

Home Depot is the latest big brand to suffer a large-scale data breach, affecting over 56 million payment cards. Consumers also believe that in spite of this concern about safety they must share data to have a better experience with a company. In other words, Customers will share data even though they don’t believe it is protected enough to get a better value from an organization. So be forthright with your Customers about how you will use data.

Net Promoter Score 102

Net Promoter Score Data Mining CEM NPS 102

Callminer

SEPTEMBER 23, 2020

While it won’t replace your own internal research and account-targeting tactics, purchasing lead data from other sources can ease some of that end-of-month and end-of-quarter pain.” Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls.

Sales 182

Sales Data Mining Social Media Omnichannel 182

Beyond Philosophy

OCTOBER 14, 2014

Home Depot is the latest big brand to suffer a large-scale data breach, affecting over 56 million payment cards. Consumers also believe that in spite of this concern about safety they must share data to have a better experience with a company. In other words, Customers will share data even though they don’t believe it is protected enough to get a better value from an organization. So be forthright with your Customers about how you will use data.

Data Mining 90

Data Mining Customer Experience Customer Retention Customer Loyalty 90

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer intelligence — integration, mining, and analysis of customer data. Customer Care … CRM … Customer Experience — What’s the Difference? Lynn Hunsaker. Customer Care … Customer Relationship Management … Customer Experience — what’s the difference?

CRM 66

CRM CEM Net Promoter Score Non-Profits 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer intelligence — integration, mining, and analysis of customer data. Customer Care … CRM … Customer Experience — What’s the Difference? Lynn Hunsaker. Customer Care … Customer Relationship Management … Customer Experience — what’s the difference?

CRM 59

CRM CEM Net Promoter Score Non-Profits 59

Beyond Philosophy

MAY 10, 2017

One of the most useful aspects of loyalty cards is that they give companies a tool for data mining. When the card is swiped the company can use data to offer targeted promotions based on a particular consumer’s buying patterns. grocery chain Kroger has used its rewards program to mine data for years.

Data Mining 137

Data Mining Customer Loyalty Retail Education 137

Beyond Philosophy

AUGUST 29, 2016

The analysis of facts from today and through history, using data mining techniques to provide a predictive score for the probability that a type of decision will occur. By now, it’s clear to many of you that your Customer Experience is an excellent competitive differentiator for your organization.

Predictive Analytics 111

Predictive Analytics Data Mining Customer Experience CX 111

ClearAction

JANUARY 14, 2015

One in four B2B firms has established processes for connecting data across customers' end-to-end experience with the company; 25% more are just starting this. Indeed, B2B is late to the party in adopting technologies for predictive analytics, data mining, social collaboration and user-generated content; about one in four B2B firms is using such technologies. State of Business-to-Business Customer Experience Management.

CXM 97

CXM Customer Experience Management Customer Experience B2C 97

Customer Bliss

JULY 19, 2018

You need to leverage your existing customer data. With all of the customer data they had at Newegg, Sue and her team categorized and prioritized how to select which items to improve for customers; this was where they began changing things. Executive Level responsibility for the overall customer experience; including social cloud monitoring, data mining, and analysis of customer value and experience. “You can’t change Rome in a day.

CX Transformation 51

CX Transformation E-commerce Data Mining Contact Center 51

1 to 1

MAY 26, 2022

While many companies use these tools to better utilize the big data at their disposal, a quick Google search shows that these are still common questions. It is a form of data analytics that estimates future performance using historical and current data. A brave new data world.

Predictive Analytics 26

Predictive Analytics Data Mining Contact Center Compliance 26

Taylor Reach Group

MAY 30, 2017

Business rules tied to applications, and informed by big data and data mining, can drive proactive interactions with or without an agent involved. . By: Colin Taylor. . It seems there is no shortage of experts and pundits weighing in on what they see as the trends that will impact the Call Center/ Contact Center industry.

Contact Center 86

Contact Center Customer Journey Map Data Mining Artificial Intelligence 86

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. Interaction analytics collects data from free-form, open-ended dialogues; it can also mine customer data from the web and social media to extract information about customer sentiment.

Contact Center 48

Contact Center Predictive Analytics Artificial Intelligence Text Analytics 48

CX Journey

JULY 10, 2014

What is big data? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. Data Sources Any initiative to improve the customer experience will be unsuccessful without understanding the customer and his needs. To do that, we must have the right data at our fingertips. What is the right data? Data must be centralized.

CX 71

CX Unstructured Data VOE Data Mining 71

ProProfs

MARCH 31, 2016

An API (Application Programming Interface) is a set of functions and procedures that allows two different pieces of software (or applications or even gadgets) to “speak” as well as exchange information (data) with each other. The Tin Can API is one such set of functions and procedures that allows for capturing data in a standard format about a learner’s activities from many different platforms. It also defines a Runtime Environment so that tracking data can be sent to the LMS.

Data Mining 86

Data Mining Engineering Gaming CRM 86

Callminer

AUGUST 6, 2019

Make sure the call center software you choose uses top notch encryption and the latest in security measures to keep your data safe. One way to ensure your software complies with the best available security and privacy practices is to look for a company that is compliant with the General Data Protection Regulation (GDPR).” – How to Choose the Best Call Center Software Solution , Twilio; Twitter: @twilio. . Use the data collected for reps. “In

VOC 140

VOC Artificial Intelligence AI Net Promoter Score 140

SugarCRM

OCTOBER 12, 2021

By combining techniques from data mining, statistics and machine learning, marketing automation platforms—such as our very own Sugar Market—allow organizations to parse and find meaning in large amounts of customer data. Marketing technology moves fast.

Predictive Analytics 47

Predictive Analytics Invoicing Data Mining CRM 47

CX Journey

DECEMBER 10, 2015

From start to finish, use accurate data to create customer personas. Johnson later admitted he had made assumptions about his customers without looking at the data. The problem with many personas is that they are either based on irrelevant data about your prospect, use poorly sourced data, or are based on what is sometimes referred to as “ ouija board personas ” — customer profiles built from no actual data at all. The answer is data.

CX 45

CX Data Mining Entertainment Healthcare 45

CX Journey

NOVEMBER 28, 2014

She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. Smiling through the misery on summit of Ben Cruachan Today I''m pleased to present another guest post by Sarah Simon. This post marks another installment in Sarah''s series on lessons from the high country.

CX 63

CX Data Mining Construction VOC 63

Taylor Reach Group

MAY 24, 2018

Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL. Learn effective practices on reporting in the social space and how different companies leverage data and insights to tell the right story to senior management and other audiences.

Contact Center 48

Contact Center Healthcare Data Mining Entertainment 48

CX Journey

AUGUST 29, 2014

The field vendors servicing this company’s clients have access to Voice of Customer data and insights through a login to my company’s portal. Can you imagine extending this level of data transparency to your partners? She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. The famed Capitol Peak Knife Edge Today I''m pleased to present a guest post from Sarah Simon.

CX 64

CX VOC Net Promoter Score Data Mining 64

Callminer

SEPTEMBER 5, 2017

A good first step is to implement data mining and quality software that scans call recordings in real time. Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. It goes without saying that this is an incredibly complex undertaking, particularly in large organizations with thousands of call center agents having many thousands of interactions with consumers every day.

Mystery Shopping 140

Mystery Shopping Legal Compliance Scorecard 140

ProProfs

MARCH 28, 2016

An API (Application Programming Interface) is a set of functions and procedures that allows two different pieces of software (or applications or even gadgets) to “speak” as well as exchange information (data) with each other. The Tin Can API is one such set of functions and procedures that allows for capturing data in a standard format about a learner’s activities from many different platforms. It also defines a Runtime Environment so that tracking data can be sent to the LMS.

Data Mining 45

Data Mining Engineering Gaming CRM 45

CX Journey

NOVEMBER 6, 2014

A data analyst? Tools of the VoC / CX trade vary but can include technology to facilitate database management, data analysis, survey design and deployment, web programming, and Mar Comm tools. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. High on Iztaccihuatl, after a successful summit bid Today I''m pleased to present another guest post by Sarah Simon.

VOC 68

VOC Transportation Data Mining CX 68

CX Journey

JULY 25, 2014

I love customer intelligence, data analysis, and insights and value their place in the business world. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. Image courtesy of timlowly Today I''m pleased to share another guest post by Sarah Simon. An Interesting Conversation with a Neighbor Neighbor : So what do you do for a living again? Me : Neighbor : Oh, no, you don’t do that NPS bull$**t, do you? Uh oh.

VOC 61

VOC Net Promoter Score NPS Data Mining 61

Customer Bliss

DECEMBER 12, 2017

As the CMO/CCO, Isabella worked with the C-Suite to focus on gathering and leveraging customer data to transform the culture into one that cares more about improving the lives of its customers. Year 4 and 5: Put together a CRM team and by then, the analytics teams were there, which increased customer data mining. Now Isabella’s team is more proactive in using data, understanding customer engagement, and solving problems that erode value. Overview.

Customer Experience 0

Customer Experience CX CX Transformation Data Mining 0