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State of Manufacturing CX 2023

Zendesk

Manufacturing companies can anticipate the future and show up strongly against competitors by delivering great customer service. Our State of Manufacturing report offers examples of how companies are evolving their customer relationships. The post State of Manufacturing CX 2023 appeared first on Zendesk.

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Applications Of Artificial Intelligence In Manufacturing Industry

Customer Think

Artificial Intelligence (AI) is transforming the manufacturing industry, leading it to a new era of innovation and efficiency. By leveraging artificial intelligence, manufacturers are optimizing their operations, enhancing supply chains, and overcoming challenges. enables manufacturers to refine production […]

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How Do I Get Manufacturing Executives to Care About CX?

Heart of the Customer

Now, I’m turning to the related field of manufacturing. Many manufacturing companies also offer distribution, so make sure to review that post, too. This week, I will dive into the specific impacts of CX in traditional manufacturing – and […] The post How Do I Get Manufacturing Executives to Care About CX?

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Manufacturing Sector CX: How to Go from Stagnant to Standout

Customer Think

Introduction The manufacturing sector has had its CX challenges as the world came out of the pandemic with supply chain issues exacerbating the problem further. Though CX has become very important to this sector especially as branded manufacturers forward-integrate into direct business-to-consumer models, it has been stagnant at best.

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How the Customer Experience is Shifting in Manufacturing

Customer Think

Manufacturers can serve as a valuable resource to their customers by implementing digital strategies. Photo by Unsplash, CC0 1.0 It makes doing business simpler, which is another excellent growth strategy. Customer experience is at the heart of acquisition and retention, but until now seemed to be only a strategy for B2C.

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10 B2B Manufacturing Feedback Tools to Use in 2023

SurveySensum

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? user/month 4.4

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How Do I Get Manufacturing Executives to Care About CX?

Customer Think

Now, I’m turning to the related field of manufacturing. Many manufacturing companies also offer distribution, so make sure to review that post, too. Last week I spoke about how to get distribution executives to care about customer experience (CX).