Executive leadership in the Age of the Customer
Customer Bliss
OCTOBER 25, 2016
The fifth of my customer experience competencies is one-company accountability, leadership, and culture. How are they approaching customer issues? Are they on the same page? One of the biggest challenges of the first few months of this work (at a high level) is making sure the executive leadership is united towards customer-driven growth. One-company executive leadership: The key questions.
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