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The great resignation and integrating wellness at work

Adrian Swinscoe

This is a guest post by Asha Tarry, a business consultant, psychotherapist, and life coach, who discusses the “Great Resignation” of 2021, especially among Black and […]. The post The great resignation and integrating wellness at work first appeared on Adrian Swinscoe.

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The Art of Balancing: How to Manage a Supply Chain for Fads

Customer Think

Years ago, I was asked by one of my clients to make their business go viral. I remember being a bit stumped as the emphasis of my business consulting and the reasons for the success of […] Essentially they wanted to create a fad so that their brand and associated products would fly off the shelves.


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Unlocking your customer service tech stack value

MyCustomer Experience

24th May 2023 By Angela Clarkson Head of Business Consulting One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on.

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Elves Rule: Employees ‘Make’ The Customer Experience, and Should Be Recognized for It

Customer Think

Several years ago, business consultant Matthew T. Santa Claus (with the help of Mrs. Claus) gets much of the credit for spreading Yule joy; but, isn’t it really the elves who are most responsible?

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Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.


Customer experience has always been at the heart of Eytan’s career and his passions, from his proven track record in international Customer Engagement projects to his work as a business consultant supporting clients in their digital transformation journey.

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Amazing Business Radio: Mita Bedi

Shep Hyken

With more than 20 years of international experience in business consulting, Mita has been part of leading programs that help drive revenue and competitive advantage using customer strategy. About: Mita Bedi is a customer experience specialist, thought leader, CEO, and Co-founder of Resonate Solutions.

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Improve your one-to-ones with these three coaching models


The CLEAR model was developed by business consultant Peter Hawkins in the 1980s. Having set a goal, identified the challenges, and brainstormed several potential solutions, you and the agent should now have all the information you need to decide on the best way forward. CLEAR model.