The DiJulius Group

MARCH 29, 2017

In Denial Bain & Company, a business-consulting firm, asked leaders of 362 companies if they felt their companies delivered superior customer service. 80 percent believe that the service they provided was indeed superior. What these companies didn’t know was at the same time, Bain & Co. was surveying over 3,000 customers, asking them if they […]. Creating A World Class Internal Culture Customer Service World-Class Leadership

Business Consulting 40

Business Consulting CX Customer Service 40

1 to 1

OCTOBER 21, 2014

Bluewolf, a global business consulting firm, interviewed 1,000+ Salesforce.com customers in collaboration with MIT Sloan School of Management and made some interesting discoveries about trends in Salesforce usage and practices that are relevant for marketing, sales, and customer service leaders. Earlier this month, Bluewolf published its third annual report on The State of Salesforce.

Business Consulting 32

Business Consulting Sales Customer Service 32

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. She is a CX Consultant, Author, and Speaker.

CX 105

CX Customer Experience E-commerce Mystery Shopping 105

Kerry Bodine

JANUARY 16, 2020

And yet, there are consultancies that practice service design in the silver platter style of my former advertising agency. And many of these new buyers are accustomed to buying large projects from traditional agencies and consultancies — and working in traditional ways.

Education 68

Education Touchpoint Engineering Gaming 68

Kerry Bodine

JANUARY 16, 2020

And yet, there are consultancies that practice service design in the silver platter style of my former advertising agency. And many of these new buyers are accustomed to buying large projects from traditional agencies and consultancies — and working in traditional ways.

Education 62

Education Touchpoint Engineering Gaming 62

Kerry Bodine

JANUARY 16, 2020

And yet, there are consultancies that practice service design in the silver platter style of my former advertising agency. And many of these new buyers are accustomed to buying large projects from traditional agencies and consultancies — and working in traditional ways.

Education 62

Education Touchpoint Engineering Gaming 62

Return Customer

MAY 18, 2016

After a long day on what was the last leg of his business trip, business consultant and author, Peter Shankman, knew that he would be hungry when he deplaned. Ergo, customer service is a vital component that can bring your business to greater heights. Lastly, it helps you reach out to your customers with that personal flair that breaks down barriers between customers and big businesses.

Social Media 67

Social Media Legal Customer Service Gaming 67

Zendesk

JULY 12, 2021

According to the small business consulting firm Invespcro, 88 percent of leads never turn into sales. Why lead nurturing is important for your business. You can’t expect consumers to automatically welcome your business with open arms.

Social Media 52

Social Media Sales Touchpoint CRM 52

Callminer

MARCH 6, 2020

Michael Mancinone is an Organizational Psychology Consultant at Peoplogica , a leading People Analytics provider that helps Recruiters, HR managers and Business Owners select, retain, and develop high performing employees. Sue Andrews is the HR & Business Consultant at KIS Finance.

Customer Service 198

Customer Service Contact Center Scorecard Outlook 198

ClientSuccess

OCTOBER 10, 2018

Two-fold: If it’s good for your customer’s business it’s good for your business, and you cannot exceed expectations if you do not set expectations. 7) From : Rachel McElwain , Freelance Business Consultant | Company : 1919 Consulting | Location : Indianapolis, Indiana. Sales, marketing, product, business intelligence, accounting, and the other groups you work with all have vastly different goals.

Engineering 68

Engineering Business Consulting Customer Relationship Management Innovation 68

Callminer

MARCH 6, 2020

Michael Mancinone is an Organizational Psychology Consultant at Peoplogica , a leading People Analytics provider that helps Recruiters, HR managers and Business Owners select, retain, and develop high performing employees. Sue Andrews is the HR & Business Consultant at KIS Finance.

Customer Service 182

Customer Service Scorecard Contact Center Outlook 182

Beyond Philosophy

APRIL 27, 2015

I had seen firsthand what could happen when a company decided to put the Customer first and listen to what they wanted when it came to doing business. When I was honest with myself, I knew what I wanted: To start my own business consulting on how to put the Customer at the center of everything you do. One thing solidly in the positive column is that it felt safer than starting my own business. I didn’t know how to run a small business. I had achieved my goal.

Retail 91

Retail Business Consulting Customer Relationship Customer Experience 91

Confirmit

MAY 1, 2017

On April 27, 2017 Confirmit’s New York City office joined thousands of American businesses to participate in Take Our Daughters and Sons to Work Day. Throughout the day the girls and boys were able to see practical applications of how courses in STEM, English, and Business can better prepare them for a wide variety of jobs. The children became aware of the skills needed to be hired in professions including sales, consulting, law, graphic design, and computer programming.

Education 43

Education VOC Voice of the Employee Business Consulting 43

Comm100

SEPTEMBER 22, 2016

For big support teams with busy professionals, however, finding the extra time to read is already a challenge. Designer and consultant, Matt Watkinson, will teach you how to make changes and improvements to your customers’ experience through his casual and engaging writing style. Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book.

Customer Service 72

Customer Service E-commerce Customer Loyalty Hospitality 72

Qualtrics

APRIL 9, 2019

I was a business consultant, and my now-mentor asked me to be her HR business partner. Understand the drivers of your business. Then figure out the employee experience you need to be in service of business outcomes. When you’re in a room with business leaders, you’re not just representing HR activities; you have a valuable point of view on the business to offer.

Compliance 31

Compliance Engineering Business Consulting Customer Experience 31

Customer Bliss

AUGUST 2, 2016

He is responsible for driving customer-focus into all aspects of the Oracle business. Prior to joining Oracle in 1998, Jeb worked as an IT strategy and business consultant at Gemini Consulting, helping Fortune 500 organizations define and implement IT strategies that supported their business objectives. ” Employees need to be specialized, yes, but it’s a big difference to the business when they can understand other departments and work with them.

Engineering 42

Engineering Customer Feedback Business Consulting Customer Retention 42

Qualtrics

SEPTEMBER 25, 2019

As business consultant and author Greg McKeown has recently shown , maybe it’s better to be a specialized generalist. Being able to understand why and how certain people and groups act empowers you to deliver personalized services, products, and experiences that have a big impact, and ultimately drive business performance. Market Research business research market research marketing research

Close the Loop 20

Close the Loop Business Consulting Innovation 20