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The great resignation and integrating wellness at work

Adrian Swinscoe

This is a guest post by Asha Tarry, a business consultant, psychotherapist, and life coach, who discusses the “Great Resignation” of 2021, especially among Black and […]. The post The great resignation and integrating wellness at work first appeared on Adrian Swinscoe.

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Unlocking your customer service tech stack value

MyCustomer Experience

24th May 2023 By Angela Clarkson Head of Business Consulting One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on.


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Elves Rule: Employees ‘Make’ The Customer Experience, and Should Be Recognized for It

Customer Think

Several years ago, business consultant Matthew T. Santa Claus (with the help of Mrs. Claus) gets much of the credit for spreading Yule joy; but, isn’t it really the elves who are most responsible?

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Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.


Customer experience has always been at the heart of Eytan’s career and his passions, from his proven track record in international Customer Engagement projects to his work as a business consultant supporting clients in their digital transformation journey.

CX 52
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Amazing Business Radio: Mita Bedi

Shep Hyken

With more than 20 years of international experience in business consulting, Mita has been part of leading programs that help drive revenue and competitive advantage using customer strategy. About: Mita Bedi is a customer experience specialist, thought leader, CEO, and Co-founder of Resonate Solutions.

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What My Dad Taught Me About Client Relationships

Uplifting Service

Like me, he was a business consultant – so he’s got lots of insight into my world! [link] I’m back in Singapore after a quick trip to Seattle to visit my parents. Spending time with my dad always reminds of the many lessons he’s taught me over the years.

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Why You Are Not As Good At CX As You Think You Are

The DiJulius Group

In Denial Bain & Company, a business-consulting firm, asked leaders of 362 companies if they felt their companies delivered superior customer service. 80 percent believe that the service they provided was indeed superior. What these companies didn’t know was at the same time, Bain & Co.

CX 40