Lightico

JULY 8, 2021

Update: Due to the coronavirus outbreak, many of the planned auto finance conferences have been postponed or canceled. Auto Finance events and conferences are a great place to learn more about the innovation of lending in different aspects of the auto finance industry an improve customer experience in auto finance.

Finance 52

Finance Compliance Innovation Retail 52

MyCustomer Experience

NOVEMBER 30, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. However, much of it was the. 30th Nov 2023 By Colin Shaw Founder & CEO

Finance 52

Finance Legal Customer Experience 52

Futurelab

MARCH 17, 2022

Capturing the Mass Affluent opportunity Futurelab wants to equip a select number of financial institutions with the methodologies, tools and templates to capture this untapped opportunity and: Find and understand Mass Affluent consumers using customer insight discovery and big data techniques Roll-out goal-based risk profiling, while remaining fully (..)

Finance 130

Finance Construction 130

Lightico

APRIL 17, 2023

As an executive of an auto finance company, you are no stranger to the challenges faced by financial institutions in the wake of economic downturns. Inefficiencies and complex paperwork have long been a challenge for lenders in the auto finance industry. However, not all customers are looking to avoid their loan obligations.

Finance 52

Finance Net Promoter Score Customer Experience NPS 52

LitmusWorld

JULY 26, 2021

LitmusWorld Impact Series – DMI Finance Limited. DMI Finance Limited appeared on LitmusWorld.

Finance 52

Finance 52

Hodusoft

FEBRUARY 1, 2023

What to look for in a business phone system for banking and finance? What to look for in a Business Phone System for Banking and Finance? Scalability: A VoIP phone system eases scalability for banking and finance businesses. Security: In the banking and finance industry, security is a top priority.

Finance 52

Finance Omnichannel Customer Service AI 52

Lightico

AUGUST 2, 2021

The new award program honors the people and companies that are helping to modernize, accelerate and improve the auto finance business. That’s why the new Lightico’s Auto Finance Innovators Top 100 award includes lenders, leaders and influencers who are driving innovation in the field. Innovation is about more than technology.

Finance 52

Finance Innovation Compliance Sales 52

Lightico

NOVEMBER 13, 2023

Allowing due date changes can help borrowers better manage their finances by aligning their car loan payments with their income schedule. Here are some of the key reasons why auto lenders should allow due date changes and how they can do it. This can prevent missed or late payments and potential financial strain.

Finance 52

Finance Customer Satisfaction Customer Loyalty Customer Retention 52

Callminer

JUNE 27, 2021

Read more about the successes of African Bank, British Gas and Hoist Finance UK. During the CallMiner LISTEN UK 2021 Virtual Series, we had the honor of announcing the LISTEN UK 2021 Award winners.

Finance 324

Finance 324

Customer Think

DECEMBER 1, 2022

In the recent past, big names in the banking sector like Axis Bank and Deutsche Bank have made it to the news for incorporating RPA in their processes. However, even Japan’s biggest banks, like Mitsubishi UFJ Financial Group Inc.(MUFG), MUFG), Sumitomo Mitsui Financial Inc. SMFG), and Mizuho Financial Group Inc.

Finance 87

Finance Technology Technology 87

Customer Think

DECEMBER 12, 2022

“Executives speak three languages: finance, finance and finance.” – Jeff Hiatt, Prosci Founder Speaking finance is tough for customer experience leaders. One key reason, which I discussed last week, is that we don’t often include financial information.

NPS 122

NPS Finance Customer Experience Customer Loyalty 122

Callminer

FEBRUARY 7, 2018

Read the Santander Case Study, see how they leverage the CallMiner Eureka platform to stay compliant while maximizing revenue.

Finance 207

Finance 207

CX Network

AUGUST 25, 2023

Key learnings around generative AI, customer trust and new regulations from All Access: CX Financial Services 2023

CX 96

CX Finance AI 96

Qualtrics

FEBRUARY 11, 2019

What made you want to get into finance? Piggybacking off of my love of finance, Qualtrics was naturally the place to be for a finance professional working in the tech industry. The post Why Qualtrics – Cameron Borrebach – Associate Manager, Finance – Seattle appeared first on Qualtrics.

Finance 36

Finance Sales 36

Uniphore

JANUARY 31, 2022

To view it please enter your password below: Password: The post Protected: Finance CX: 5 Predictions for 2022 appeared first on Uniphore. This content is password protected.

CX 20

CX Finance 20

Heart of the Customer

DECEMBER 7, 2022

“Executives speak three languages: finance, finance and finance.” – Jeff Hiatt, Prosci Founder NRR > NPS Speaking finance is tough for customer experience leaders. And no matter how […].

NPS 78

NPS Finance Customer Experience CX 78

CX Network

JANUARY 18, 2023

Learn how financial services brands are removing friction, driving convenience and developing AI strategies for 2023.

Customer Loyalty 52

Customer Loyalty Finance AI 52

Futurelab

MARCH 17, 2022

Click here to download a PDF of the document Click here to subscribe to all of our reports and publications For more information about our Mass Affluent Finance service offer, please click here.

Finance 130

Finance 130

SugarCRM

NOVEMBER 25, 2020

CIOs and solution architects in the finance industry face challenges of aligning various processes to ensure a positive customer experience (CX) through having hybrid communication with the client—through both traditional branches and via digital channels.

Customer Experience 49

Customer Experience Finance CRM CX 49

CX Network

FEBRUARY 8, 2023

CX Network finds out what the UK’s consumer duty means for CX practitioners in financial services

CX 52

CX Finance 52

Customer Think

APRIL 21, 2023

Economic uncertainty and skyrocketing inflation are making consumers more conservative with their finances, as well as more particular about their in-store experience. Introduction Though the pandemic is over, the retail industry is still contending with serious challenges when it comes to demand. At […]

Retail 111

Retail Finance Customer Service Technology 111

ProProfs

JANUARY 16, 2013

Quiz Maker › Take Quizzes › Miscellaneous › Overview of Finance. Loading Page, Please wait… Overview of Finance. Question Excerpt From Overview of Finance. id="" value="" disabled="disabled" />--> financing and investment. id="" value="" disabled="disabled" />--> financing and dividend.

Finance 40

Finance Customer Loyalty Government Gaming 40

Qualtrics

DECEMBER 4, 2019

I was born into a finance family and grew up talking about investing and stocks around the dinner table. So, having a passion for finance/accounting is in my blood. The post Scott Dallas, Corporate Controller, on Why Qualtrics is Where he’s Growing his Finance Career appeared first on Qualtrics.

Finance 26

Finance Start-ups Sales 26

The Customer Service Blog

MAY 15, 2023

This is according to the banking industry group UK Finance. UK Finance say that these losses were not always reimbursed and they have urged companies to "share the burden" of covering costs. UK Finance say that the most common type of fraud is payment card fraud, followed by scams involving purchases. of the £485.2m

Artificial Intelligence 52

Artificial Intelligence Finance Government AI 52

Lightico

NOVEMBER 17, 2021

Lightico and our partners Auto Fin Journal are thrilled to unveil the first-ever Innovators Top 100 list and announce the winners of the 2021 Auto Finance Innovator Awards ! That’s why the new Lightico’s Auto Finance Innovators Top 100 award includes lenders, leaders and influencers who are driving innovation in the field.

Innovation 52

Innovation Finance Technology Technology 52

Customer Think

DECEMBER 5, 2021

A good team, better finances, a […]. Just like a baby demands all your attention at all times during the growth period, a startup requires the same. And it is not that easy to handle. To build a startup from scratch, there are many aspects that play an indispensable role.

Finance 119

Finance Technology Technology 119

Lightico

AUGUST 15, 2021

Auto finance fraud is a serious problem, with one in six people being the victim of identity theft. Auto Finance Fraud: What It Is and Why It’s Important. Auto finance fraud costs companies and consumers billions of dollars every year. Auto Financing Fraud Prevention. Fraud Detection.

Finance 52

Finance Customer Service Customer Experience Start-ups 52

Lightico

SEPTEMBER 11, 2023

Digital transformation has become more than just a buzzword in the auto finance industry. The Current State of Digital Transformation in Captive Auto Finance Captive auto lenders have come a long way in digitizing the initial stages of the customer journey.

Compliance 52

Compliance Unstructured Data Finance Customer Experience 52

Customer Think

DECEMBER 12, 2022

With more services shifting to virtual platforms, consumers and organizations are likely to experience more sophisticated forms of fraud, putting their personal information and finances at risk.

Finance 78

Finance Customer Experience Technology Technology 78

Beyond Philosophy

NOVEMBER 25, 2023

13:21 Ryan explains that first-ordered thinking might be getting in the way of your efforts to help other departments see the effects of their actions on the experience and what you can do about it. 18:40 We discuss the ways that finance is essential to the experience, and, spoiler alert, it has to do with $$$$.

Customer Experience 78

Customer Experience Finance Legal Technology 78

Uniphore

JANUARY 26, 2022

Three real-world use cases of AI in finance. In this webinar, you will learn: Critical trends in banking customer preferences and loyalty. Current technologies and CX cost factors. A simple framework for leveling up customer service quality and efficiency. Unique recommendations for achieving AI ROI in banking.

AI 130

AI CX Finance Customer Service 130

Heart of the Customer

AUGUST 13, 2018

This is a guest post written by one of our very own Lead Consultants, Jean Fasching Recently, I ran across a Yahoo Finance post that announced the closure of a plant that produces high fructose corn syrup and industrial starch. In it, an executive mentioned that the closure would help improve Customer Experience commitments.

Customer Experience 108

Customer Experience Finance Voice of the Customer CX 108

Hodusoft

OCTOBER 19, 2022

Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust. Role of contact center services in financial organizations A finance contact center helps insurance providers, mortgage companies, banks, and other financial institutions connect with their customers.

Contact Center 52

Contact Center Omnichannel Customer Service Finance 52

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. So we said, “How can we take the innovation around payment and integrate it into a piece of software that will make it usable for finance teams and modern companies?”

Finance 162

Finance Sales B2C Start-ups 162

Customer Think

OCTOBER 1, 2023

These are the 10 things that happen when salespeople are uncomfortable with the finance-specific milestones of the sales process: The post The 10 Avoidable Things That Occur When Salespeople Don’t Talk about Money appeared first on Kurlan & Associates, Inc.

Finance 40

Finance Sales 40

Intercom, Inc.

JANUARY 21, 2020

I examined the first screen that loaded in 25 popular iOS apps across a variety of use cases (such as social media, retail, services, personal finance, and more). Personal finance: (PayPal, Revolut) 41.0%. Here’s what this process looked like for the Apple Music app: About 36% of the first screen of Apple Music’s iOS app contains text.

Social Media 291

Social Media Finance Retail Start-ups 291

Lightico

SEPTEMBER 13, 2023

When customers have full visibility into their finances, they can make informed decisions, avoid unnecessary fees, and maintain control over their spending. Financial Literacy When it comes to personal finance, knowledge is power, and financial literacy can make all the difference.

CX 52

CX Customer Experience Finance Customer Loyalty 52