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Why engaging HR, Finance, Legal, and IT to embrace the customer is vital!

Beyond Philosophy

Recognize How Finance Affects the Customer Experience This connection becomes evident once you remember who controls the budgets. Finance determines how and when to spend money. Moreover, Finance often does the Cost-Benefit analysis. ” Your business is not a finance organization or an IT organization. Click here.

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Artificial Intelligence (AI) Revolutionizes Finance

Customer Think

Finance is a sector of the economy that’s poised to benefit greatly from the adoption of AI, especially when it comes to Financial Technology or FinTech.


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CX professionals should be taking their favourite finance person out to lunch – Interview with Jim Tincher

Adrian Swinscoe

The post CX professionals should be taking their favourite finance person out to lunch – Interview with Jim Tincher first appeared on Adrian Swinscoe. Today’s interview is with Jim Tincher, Founder and Mapper in Chief of journey mapping and customer experience consulting firm, Heart of the Customer (HoC) as well […].

CX 164
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Revolutionizing Finance: Fintech and Digital Banking’s Disruptive Role

Win the Customer

Enhancing Personal Finance Management Beyond transactional convenience, fintech and digital banking have transformed the way individuals manage their finances. Personal finance apps and platforms offer a comprehensive view of one’s financial health, allowing users to track expenses, set budgets, and even invest intelligently.

Finance 52
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Customer Story: GC Business Finance finds secure solution for home-based agents


GC Business Finance is an alternative finance provider that specialises in start-up loans for entrepreneurs. GC Business Finance processes around 700 debit card payments every month. “We GC Business Finance use Puzzel’s omnichannel contact centre solution to manage their customer interactions. The compliance challenge.

Finance 97
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Pre-Employment Finance Test: Definition, Purpose, Types, and Benefits


Employees working in the financial sector are mostly in charge of managing company finances, conducting market research, and making crucial decisions that are profitable for an organization while minimizing risks. That’s where a pre-employment finance test comes into the picture. . What Is a Pre-Employment Finance Test?

Finance 52
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Unveiling the Top Auto Finance Innovators!


The auto finance industry has been blessed with the contributions and efforts of innovative leaders helping to drive digital transformation and benefits that will be reaped by lenders and their customers. Recently Lightico and our partners Auto Fin Journal were delighted to announce the first-ever Auto Finance Innovators Top 100 list.

Finance 52