LitmusWorld

JULY 26, 2021

LitmusWorld Impact Series – DMI Finance Limited. DMI Finance Limited appeared on LitmusWorld. Impact Series Video

Finance 52

Finance 52

Lightico

JULY 8, 2021

Update: Due to the coronavirus outbreak, many of the planned auto finance conferences have been postponed or canceled. There are dozens of auto finance conferences occurring all over the world annually. Who should attend: Auto Finance executives and innovators. .

Finance 52

Finance Compliance Innovation Education 52

Lightico

JANUARY 19, 2022

The auto finance industry has been blessed with the contributions and efforts of innovative leaders helping to drive digital transformation and benefits that will be reaped by lenders and their customers. Today we’re excited to unveil the winners of the 2021 Auto Finance Innovator Awards !

Finance 52

Finance Innovation Transportation Sales 52

Logicalware

AUGUST 12, 2021

GC Business Finance is an alternative finance provider that specialises in start-up loans for entrepreneurs. GC Business Finance processes around 700 debit card payments every month. Reflecting on the success of the project, GC Business Finance is delighted with the results.

Finance 82

Finance E-commerce Compliance Government 82

Lightico

AUGUST 2, 2021

The new award program honors the people and companies that are helping to modernize, accelerate and improve the auto finance business. That’s why the new Lightico’s Auto Finance Innovators Top 100 award includes lenders, leaders and influencers who are driving innovation in the field.

Finance 52

Finance Innovation Compliance Sales 52

Lightico

NOVEMBER 17, 2021

Lightico and our partners Auto Fin Journal are thrilled to unveil the first-ever Innovators Top 100 list and announce the winners of the 2021 Auto Finance Innovator Awards ! Nominations are now open for the 2022 Auto Finance Top 100 List — Be sure to put them forward for recognition!

Finance 52

Finance Innovation Technology Technology 52

Qualtrics

FEBRUARY 11, 2019

What made you want to get into finance? Piggybacking off of my love of finance, Qualtrics was naturally the place to be for a finance professional working in the tech industry. There was a lot of IPO buzz — which is immediately attractive because all finance professionals want to have a successful IPO with a great company — but the IPO story is not uncommon and very few companies have what it takes to get there. What is your ‘why’?

Finance 30

Finance Sales 30

ProProfs

JANUARY 16, 2013

Quiz Maker › Take Quizzes › Miscellaneous › Overview of Finance. Loading Page, Please wait… Overview of Finance. Question Excerpt From Overview of Finance. id="" value="" disabled="disabled" />--> financing and investment. id="" value="" disabled="disabled" />--> investment, financing, and asset management. id="" value="" disabled="disabled" />--> financing and dividend. Finance Exam 1. -->. -->.

Finance 40

Finance Government Gaming Customer Loyalty 40

SugarCRM

NOVEMBER 25, 2020

CIOs and solution architects in the finance industry face challenges of aligning various processes to ensure a positive customer experience (CX) through having hybrid communication with the client—through both traditional branches and via digital channels.

Finance 41

Finance Compliance Customer Experience CRM 41

Qualtrics

DECEMBER 4, 2019

I was born into a finance family and grew up talking about investing and stocks around the dinner table. So, having a passion for finance/accounting is in my blood. Qualtrics Life culture employee experience Finance Provo Why Qualtrics

Finance 26

Finance Sales 26

Customer Bliss

MARCH 22, 2018

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel,” is a great quote from Maya Angelou, that Claudiu Coltea , EVP and Head of Customer Experience for Citizens Financial Group, shared while answering the pay-it-forward question, that I ask in every podcast interview, “what do you know now that you wish you knew then?”

Finance 47

Finance CX Transformation Healthcare Innovation 47

Heart of the Customer

AUGUST 6, 2020

CX Program Strategy Driving CX Culture Change Best practices business problem change management churn customer churn Customer Experience customer experience tip CX CX tip CX Tips driving action driving change Executives finance NPS Surveys

Finance 98

Finance NPS CX Customer Experience 98

Heart of the Customer

AUGUST 13, 2018

This is a guest post written by one of our very own Lead Consultants, Jean Fasching Recently, I ran across a Yahoo Finance post that announced the closure of a plant that produces high fructose corn syrup and industrial starch. Customer Experience Customer Segments CX vision Employee and Customer Engagement Voice of the Customer B2B CX end-customer Finance Jean Fasching plant closure Shareholder

Voice of the Customer 108

Voice of the Customer Finance Customer Experience B2B 108

Callminer

SEPTEMBER 1, 2020

After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success! With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date.

VOE 182

VOE Compliance Voice of the Customer Artificial Intelligence 182

Knowmax

JULY 27, 2021

Decision Trees decision trees for banking sector Decision trees in financeHow decision trees in banking make call handling easy.

Finance 52

Finance 52

Aquire

NOVEMBER 17, 2021

Fifty-seven percent of finance executives report they’ll create more digital self-service options. FinanceReady or not, the financial services industry has officially been thrust into the digital-first era.

Finance 85

Finance CX Government Touchpoint 85

Lightico

AUGUST 15, 2021

Auto finance fraud is a serious problem, with one in six people being the victim of identity theft. Auto Finance Fraud: What It Is and Why It’s Important. Auto finance fraud costs companies and consumers billions of dollars every year. Auto Financing Fraud Prevention.

Finance 52

Finance Customer Service Customer Experience 52

Aquire

NOVEMBER 8, 2021

Finance TechnologyCredit unions have one big advantage over banks — the ability to create more personal relationships with their members.

Technology 83

Technology Technology Omnichannel Gaming 83

Lightico

MARCH 22, 2022

Here, we’ll take a look at how the auto finance industry can harness eSignatures to enable instant customer consent from any location. Auto FinanceeSignatures play a mission-critical role in the lifecycle of an auto lender.

Finance 52

Finance Touchpoint Customer Expectations 52

Lightico

JANUARY 10, 2022

Auto Finance Lending & Banking Auto Lending Banking digital workflows eforms esignatureIf you’re in the market for a new car, you know that getting a loan can be a pain.

Technology 52

Technology Technology Finance 52

Aquire

DECEMBER 15, 2021

Also, personal banking is important to customers – financial institutions that offer tools to help with managing finances, as well as financial advisors, can keep customers more well-informed and happier. Finance Future

Artificial Intelligence 56

Artificial Intelligence Omnichannel Social Media AI 56

Lightico

JANUARY 17, 2022

Auto Finance Call Center General Healthcare Insurance Legal Lending & Banking Auto Lending Banking digital workflows digitalization eforms esignature workflow automationDo you need to create a form that is based on certain criteria? If so, then conditional logic is the answer.

Legal 52

Legal Finance Healthcare 52

Lightico

JANUARY 12, 2022

Auto Finance Call Center Insurance Lending & Banking conditional logic digital workflows eforms form automationWhat is Conditional Logic? How fast does your business need to turn around a customer’s request?

Data Entry 52

Data Entry Finance 52

Callminer

FEBRUARY 26, 2019

Call Center Best Practices Contact Center Operations Finance ukI was prompted by a BBC.com articled entitled ‘ Which banks do customers love or hate? ’ to think about the impact of a call center on the emotional divide the article highlights. The research by the UK’s Competition and Markets Authority (CMA) into the customer service rankings of 16 UK banks shows a whopping 36% difference between the highest and lowest scoring banks.

Finance 152

Finance Customer Satisfaction Social Media Customer Survey 152

Lightico

JULY 12, 2021

Document collection is therefore an important process within the auto finance industry. When someone purchases a car on finance, they have to show proof of a utility bill or credit score to prove they can afford to pay the lender back monthly. Auto Finance

Government 52

Government Finance Sales Technology 52

Lightico

JANUARY 2, 2022

Auto FinanceLike filing a claim for a P&C policy type , motor claims require specialized forms to be filled out. But many insurance companies still rely on clunky paper forms or only slightly-improved PDF forms during the claims process.

Touchpoint 52

Touchpoint Compliance Omnichannel Finance 52

Callminer

JUNE 27, 2021

Read more about the successes of African Bank, British Gas and Hoist Finance UK During the CallMiner LISTEN UK 2021 Virtual Series, we had the honor of announcing the LISTEN UK 2021 Award winners.

Finance 276

Finance 276

Lightico

AUGUST 7, 2021

Auto FinanceAuto lending is a big part of the auto industry , and electronic signatures are an integral component. In this blog post, we will discuss electronic signature laws and how they work in auto lending.

Legal 52

Legal Sales Finance 52

PeopleMetrics

MARCH 1, 2018

Finance departments take lots of factors into consideration when trying to make long-term revenue predictions, but often fall short because they're not seeing the whole picture. Would you operate your business without a Finance department? When companies don't have a customer experience measurement program in place, to me it’s analogous of not having a Finance department. If you have a Finance department, that’s great - I would never recommend eliminating it.

CEM 81

CEM CX Touchpoint Hospitality 81

Win the Customer

FEBRUARY 24, 2015

Business Call Center Customer Service Management Finances If careful consideration is not made in cost cutting, companies will end up spending less and getting less, or spending less, but costing more in other areas that have to compensate.

Finance 105

Finance Customer Experience Customer Service 105

Inside Intercom

OCTOBER 7, 2020

Support business customer support finance SaaSIn the not-too-distant past, customer support was seen as a hassle, a cost that had to be borne but which was really just a tax on success. If it wasn’t for those pesky customers with problems, profits would be through the roof, right?

Manufacturing 82

Manufacturing Finance Sales Customer Retention 82

Customer Bliss

NOVEMBER 29, 2018

This is a topic that comes up in my interview with Antoinette Taranto , Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. Antoinette Taranto is the Chief Customer Officer at the Colorado Department of Health Care Policy and Financing. CCO Role Podcast CCO chief customer officer customer first Lean in The Colorado Department of Health Care Policy and FinancingHow do you make health care more personal and customer-focused?

Healthcare 65

Healthcare Finance Touchpoint Innovation 65

Inside Intercom

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. So we said, “How can we take the innovation around payment and integrate it into a piece of software that will make it usable for finance teams and modern companies?” What we try to do is really think of how can we make a product that not only speaks to the finance team, but is made for the end user like you and I, Dee.

Invoicing 67

Invoicing Engineering B2C Finance 67

Inside Intercom

NOVEMBER 27, 2019

Growth finance growth market saascommerce Scale UpmarketThese companies obviously have an amazing product. They’ve got a great way of telling that product’s story to the world. And they’re really, really good at selling.

Finance 79

Finance Sales Machine Learning Touchpoint 79

Kate Nasser

MARCH 6, 2016

Customer Service Hot Topics and New Bits Customer Care customer experience customer satisfaction finance government healthcare insurance procedures real estate Ultimate Customer ServiceLeaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here's how. The post Deliver Top Notch Customer Service Even in Highly Regulated Industries appeared first on KateNasser.com.

Real Estate 41

Real Estate Customer Service Finance Government 41

Customer Bliss

OCTOBER 10, 2017

Podcast Banking believing employees board of directors brand's defaulted customer experience buy-in customer experience best practices Employee Experience finance financials profitabilityEpisode Overview. In our conversation, Maury Kask walks us through his journey from pitching the Board of Directors to engaging people across the company to being named Chief Experience Officer. Much of his methodology is rooted in seven work streams.

Hospitality 54

Hospitality Hospitality Finance Education 54

Customer Bliss

AUGUST 8, 2017

Podcast Banking customers as assets finance manage customers as assets managing customers as assets marketing technologyEpisode Overview. Stephen has held senior executive roles in marketing, customer growth, distribution, or product with Barclays, AMP, Frizzell, Berkeley Berry Birch, and Standard Life. The latter is the UK’s largest pensions and investment company.

Innovation 50

Innovation Customer Acquisition Finance Customer Experience 50