Major sports league selects Taylor Reach to assess its contact center organization

Taylor Reach Group

A major professional sports league with teams and venues in virtually every city in North America has selected The Taylor Reach Group to assess its contact center operations. The post Major sports league selects Taylor Reach to assess its contact center organization first appeared on The Taylor Reach Group Inc Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc.

Sporting Goods retailer retains Taylor Reach to support e-commerce experience

Taylor Reach Group

A major sporting goods retailer is scheduled to launch an outdoors-focused retail brand in 2021, and has retained The Taylor Reach Group, Inc. The post Sporting Goods retailer retains Taylor Reach to support e-commerce experience first appeared on The Taylor Reach Group Inc. TRG) to support the setup, and implementation, for its ecommerce contact center operations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How to Structure Your Customer Success Team

Totango

What makes a sports team successful? Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game.

Gaming 102

Customer Experience Transformation to win “Sports Event of the Year”, With Lynn LaRocca – CB52

Customer Bliss

In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., LaRocca, a graduate of Syracuse University, has a long interest in outdoor sports including racing and snow skiing. Throughout all this, there was always a large focus on events, experiences, and sports/sponsorship.

How Sports Results Affect Our Decision Making

Beyond Philosophy

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. The post How Sports Results Affect Our Decision Making appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Most of us think that people make decisions, especially big, consequential decisions, based on a rational assessment of the consequences of that decision.

Sports 106

CX is a team sport. Is your whole team playing?

Heart of the Customer

The post CX is a team sport. You wouldn’t play soccer without your forwards. You’d never try basketball without guards. So why do so many teams try to win at CX with only a partial team? At HoC we’ve had the amazing opportunity to work with all kinds of companies: non-profits, retailers, insurance companies, you name it. The one consistency is a […]. Is your whole team playing? appeared first on Heart of the Customer. Customer Experience

Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved

Kerry Bodine

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. I was talking recently with the head of marketing at large consumer products company.

Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved

Kerry Bodine

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. I was talking recently with the head of marketing at large consumer products company.

Interview with Laurie Englert – Customer Experience is a Team Sport

Heart of the Customer

The post Interview with Laurie Englert – Customer Experience is a Team Sport appeared first on Heart of the Customer. A new digital experience can make or break success for a manufacturer. But what do you do when you discover that many of your customers’ pain points are analog? That’s the situation that Laurie Englert was in. And the way she answered it was by creating an environment where customer experience is everybody’s job. Laurie […].

Smells like team spirit – what sports and engineering teams have in common

Inside Intercom

There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office.

Smells like team spirit – what sports and engineering teams have in common

Inside Intercom

There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office.

How Sports Results Affect Our Decision Making

Beyond Philosophy

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. Most of us think that people make decisions, especially big, consequential decisions, based on a rational assessment of the consequences of that decision. The stock market is a great example.

How Sports Results Affect Our Decision Making

Beyond Philosophy

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. Most of us think that people make decisions, especially big, consequential decisions, based on a rational assessment of the consequences of that decision. The stock market is a great example.

Head of Fan Experience at Fanatics Shares Why Employee and Customer Experience Go Hand in Hand

Customer Bliss

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. In a company like hers that relies heavily on specific sports events, she had to prepare her employees for handling the work-flow based on predictable seasons and adjust(Thanksgiving, super bowl, NBA playoffs, etc.).

The Future of College Sports: New Study Reveals How Athletic Directors and Administrators Can Enhance the College Football Experience

Qualtrics

The future of sports is facing an experience transformation. Snapshot of breakdown by role: 2% of deputy athletic director or football sport administrators agree or strongly agree in the need for a college football commissioner. 7% of Sport Administrators agree or strongly agree vs 52.7%

4 Secrets Your Sales Team Can Learn From The Competitive Sports Arena

Win the Customer

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. And as someone who has trained the sales teams of major sports brands, Lance Tyson sees what often separates the winners from the losers.

Why Sports is the Next Digital Innovation Hub

1 to 1

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality. Kids learn about sports differently today,” commented Dawn Hudson, CMO of the NFL.

From Sports to Service Centers: Listening and Responding to Newly Remote Employees

Qualtrics

Miller Group (LHM) runs the Utah Jazz, other sports teams, financing businesses, movie theaters, and auto dealerships in seven western states. Some workplaces, like movie theaters and sports arenas, have had to stay closed, while auto dealers and service centers have been deemed essential.

Breaking the Ice Episode #30: Sports & Outsourcing w/ Neal Topf

Customer Service Life

Tune in as we talk about our favorite sports teams and share some practical advice on working effectively with an outsourced customer service team. Here are the questions for this week: Icebreaker Question: What is your favorite sport to watch and who is your favorite team to cheer for? . The post Breaking the Ice Episode #30: Sports & Outsourcing w/ Neal Topf appeared first on Customer Service Life.

3 Leaders Share How We Can Use Our Power As Individuals to Create Meaningful Change

Customer Bliss

In my interview with Patti Phillips, the CEO of Women Leaders in Sports , we spoke about the overall importance of women in leadership positions, and the impact it has in the sports industry—where it’s most certainly needed. Align Around Experience CCO Role Be the Spark brian solis leadership Patti Phillips salesforce Simon T Bailey women leader in sportsHave you been keeping up with me on my LinkedIn Live conversations? If not, what are you waiting for?

Sports Leagues Eye a Future with Streaming Partners

1 to 1

I remember where I was when the Jacksonville Jaguars were losing to the Buffalo Bills 3-27: in the kitchen, feeding the cats with one eye on my laptop. By the time Jaguars quarterback Blake Bortles threw that crazy touchdown pass to wide receiver Allen Hurns and clinched the game at 34-31, I was watching the game from bed and heard my husband whoop as he watched the game in the laundry room. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

How B2B Voice of the Customer Maturity Drives Growth

Customer Think

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. […].

Social insights from the Olympics: inspirational tradition and modern innovation

Sprinklr

I love tradition and I love sports, so it is no surprise to anyone who knows me well that I absolutely adore watching the Olympics. It’s hard to imagine a better example than the Olympics, which combine the tradition and prestige of the past with modern trends and sporting innovation.

Brouhaha in Broadcasting: The Cable Digital Transformation

Customer Think

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. The cable industry is at a crossroads.

What customers really think about activewear CX

MyCustomer Experience

WAs I highlighted in an earlier article ‘Taking a healthy approach to retail cx’ , people looking for sports and activewear have specific. 31st Aug 2021. By Emma Newman Client Success Director

How Going Cashless Enhances Customer Experience

Customer Think

Everyday, a new venue goes cashless, be it a major league sports stadium, an amusement park or even a hotel. This trend suggests that the future of payments is cashless which means physical currency will slowly be phased out of circulation.

Football season is back: off-pitch tips for clubs

Customer Think

Never mind that in between we had Wimbledon and the Olympics: what a feast of sport for those of us who love it. It feels like it is only days after the Euros finished and the new football season is back.

020: Your Hidden Superpower with Adrienne Bankert

The DiJulius Group

She has covered some of the most historic headlines of the past decade and the biggest stories in sports and entertainment. John DiJulius interviews Emmy Award-winning journalist, author, speaker, and coach Adrienne Bankert.

Tokyo 2020: Your Olympic guide to social gold

Sprinklr

Just reward for years of dedication to their sport. From trending mentions to top sporting events to a global heat map, you’ll be able to keep tabs on all of the social conversations surrounding the Tokyo Summer Olympics, no matter what digital channel they’re on. Top Sporting Events.

Stumped for New Ideas? This is What is Stopping You

Beyond Philosophy

So, rather than fill the dressing room and the coaching staff full of footballing people that only ever think about football, he brought people in from other sports to get a different view. I like books that show you another perspective you weren’t expecting.

Bright Spots for Customer Service

Taylor Reach Group

Sport Dinaco a distributor of footwear in Canada is the supplier of Lowa Hiking Boots. So, a call to the Lowa 800# put me in touch with their support department at Sport Dinaco. But she helpfully suggested that the retailer, Sporting Life, likely would have a copy.

15 Live Chat Best Practices You Need to Follow [Updated]

Aquire

For example, if someone is looking for sports gear, the message could ask them if they want to know more about the available sports brands. We’re going to show you the most important live chat best practices you need to follow.

Goals: How One NHL Team Scored a Customer for Life

Fonolo

As Lawrence Martin of the Globe and Mail writes: “In the context of its celebrated history, our national sport is clearly past its prime, clearly on the decline … Hockey’s heyday was the Cold War era, 1950 to 1990. It was then that … hockey became an identity sport, occupying a role in society much grander than that of a game.”. Sports has them by the millions. Loyal, good sports fans are resilient, touting their teams even in times of struggle.

Without Knowing It, People’s Impression of You Are Being Influenced. Here’s Why.

Beyond Philosophy

Sometimes we have Halo Effects for sports teams or even things in general, like attractive people. Apple launched its Air Tags to help you find your lost items, like your keys or briefcase.

25 Most Popular Quiz Categories and Quizzes

ProProfs

Test your knowledge about cinema, sports, and communication with these amazing entertainment quizzes. . Love sports? But, have you ever tested your sports knowledge? Take these ultimate sports quizzes and build-up the strongest sports know-how.

Creating Great Digital Fan Experiences in March Madness and Beyond

1 to 1

Whether screaming from the rafters or cheering at their TV, fans are the lifeblood of any sport. That's why it's essential for brands to utilize audience's social media to create the ultimate digital engagement platform for sports teams. Nathan Peterson of Tagboard recently chatted with TTEC's Jeff Marcoux about how sports crowdsourcing can be transformed into the a powerful CX resource.

Eroding Customer Trust, One Data Auction at a Time

1 to 1

Sports Authority customers can expect to hear from Dick's Sporting Goods in the near future. Sports Authority, which recently filed for Chapter 11 bankruptcy protection, has sold its intellectual property including about 114 million customers' files and 25 million email addresses to Dick's Sporting Goods in an auction, Los Angeles Times reports.

The Culture Challenge

Shep Hyken

The leader of a truly effective team is like the coach of a professional sports team. Culture is one of the most important parts of customer service and customer experience.

Cracking the Loyalty Code

1 to 1

Whether screaming from the rafters or cheering at their TV, fans are the lifeblood of any sport. That's why it's essential for brands to utilize audience's social media to create the ultimate digital engagement platform for sports teams. Nathan Peterson of Tagboard recently chatted with TTEC's Jeff Marcoux about how sports crowdsourcing can be transformed into the a powerful CX resource.

Five advanced customer service techniques to raise your game

Inside Customer Service

Conclusion Professional athletes can sometimes make their sport look easy. Advanced techniques are one of the top requests I receive as a customer service trainer. Many people feel the basics are, well, too basic. If that's you, I have five advanced techniques to share.

Gaming 153

4 Cool Customer Experiences Stories that you probably didn’t know yet

Steven Van Belleghem

Netflix’ YouTube campaign for the Narcos series was built to generate a personalized video based on three segments, namely: sports, business and local events. Did you know that Netflix made more than 1 million trailers for Narco’s?

Help Scout: A Team Inbox Built for Customer Support

Help Scout

Anyone who’s worked in customer support knows it’s best played as a team sport. Strong individual contributors matter, but the real magic happens when working together.

Why What We Believe Is Sometimes Just Wrong!

Beyond Philosophy

Many sports fans will tell you their team is the best. However, only one of the sports teams wins the championship and is definitively the best. The sports fan situation I described is an example of Cognitive Dissonance. Why What We Believe Is Sometimes Just Wrong!

Sports 102