Sports Related Topics 
ClearAction
FEBRUARY 13, 2023
Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Ironically, this simple truth is not top of mind for most leaders in business.
Customer Think
DECEMBER 19, 2022
A friend recently told me about her bargain-hunting trip to Dick’s Sporting Goods. Yes, she got the nice sweatshirt she was wearing there on discount. But other than that shirt and something her daughter had picked out, she couldn’t find anything marked down. Still, she spent $1,900.
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Customer Think
FEBRUARY 16, 2023
In 2021, nearly 60% of consumers bought new sports shoes. Sales in the sporting goods market indicate so much, having declined by 4% to 8% in the first nine months of 2022, according to a recent report by McKinsey & Co. Are all of those pandemic joggers now running for the exits? Industry leaders expect […]
Intercom, Inc.
JUNE 29, 2018
There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. My time as an engineering manager at Intercom has reinforced for me the parallels between team sports and being part of a successful engineering team.
Taylor Reach Group
AUGUST 16, 2021
A major professional sports league with teams and venues in virtually every city in North America has selected The Taylor Reach Group to assess its contact center operations. The post Major sports league selects Taylor Reach to assess its contact center organization first appeared on The Taylor Reach Group Inc.
Taylor Reach Group
JUNE 23, 2021
A major sporting goods retailer is scheduled to launch an outdoors-focused retail brand in 2021, and has retained The Taylor Reach Group, Inc. The post Sporting Goods retailer retains Taylor Reach to support e-commerce experience first appeared on The Taylor Reach Group Inc.
Intercom, Inc.
JUNE 29, 2018
There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. My time as an engineering manager at Intercom has reinforced for me the parallels between team sports and being part of a successful engineering team.
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