Mistakes to Avoid When Selecting a CS Platform: Not Thinking of Customer Success as a Team Sport

Totango

In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . In other words, customer success is a team sport, and failure to think of it as such, can result in issues like slow product adoption, poor customer experiences, high churn rates and more.

Major sports league implements Taylor Reach contact center recommendations

Taylor Reach Group

A major professional North American sports league has begun implementing changes to its contact center operations, based on recommendations by Taylor Reach. The post Major sports league implements Taylor Reach contact center recommendations first appeared on The Taylor Reach Group Inc. The organization, which initially contracted The Taylor Reach Group to assess its global contact center operations in 2021, has now started to put the recommendations into practice.

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7 Web Design Tricks Every Sports Website Should Use

Customer Think

Sports websites are buzzing with live scores, stats, schedules, and much more. Around 70% of the people surf for their favorite sports team or player online. These sites have their own set of craze and fan following.

Major sports league selects Taylor Reach to assess its contact center organization

Taylor Reach Group

A major professional sports league with teams and venues in virtually every city in North America has selected The Taylor Reach Group to assess its contact center operations. The post Major sports league selects Taylor Reach to assess its contact center organization first appeared on The Taylor Reach Group Inc Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc.

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Sporting Goods retailer retains Taylor Reach to support e-commerce experience

Taylor Reach Group

A major sporting goods retailer is scheduled to launch an outdoors-focused retail brand in 2021, and has retained The Taylor Reach Group, Inc. The post Sporting Goods retailer retains Taylor Reach to support e-commerce experience first appeared on The Taylor Reach Group Inc. TRG) to support the setup, and implementation, for its ecommerce contact center operations.

Taylor Reach to perform internal contact center strategic assessment for major sporting goods player

Taylor Reach Group

A major sporting goods retailer has invited The Taylor Reach Group, Inc. The post Taylor Reach to perform internal contact center strategic assessment for major sporting goods player first appeared on The Taylor Reach Group Inc. back to perform a strategic assessment on their internal contact center operation.

How Sports Results Affect Our Decision Making

Beyond Philosophy

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. The post How Sports Results Affect Our Decision Making appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Most of us think that people make decisions, especially big, consequential decisions, based on a rational assessment of the consequences of that decision.

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How to Structure Your Customer Success Team

Totango

What makes a sports team successful? Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game.

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CX is a team sport. Is your whole team playing?

Heart of the Customer

The post CX is a team sport. You wouldn’t play soccer without your forwards. You’d never try basketball without guards. So why do so many teams try to win at CX with only a partial team? At HoC we’ve had the amazing opportunity to work with all kinds of companies: non-profits, retailers, insurance companies, you name it. The one consistency is a […]. Is your whole team playing? appeared first on Heart of the Customer. Customer Experience

Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved

Kerry Bodine

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. I was talking recently with the head of marketing at large consumer products company.

Interview with Laurie Englert – Customer Experience is a Team Sport

Heart of the Customer

The post Interview with Laurie Englert – Customer Experience is a Team Sport appeared first on Heart of the Customer. A new digital experience can make or break success for a manufacturer. But what do you do when you discover that many of your customers’ pain points are analog? That’s the situation that Laurie Englert was in. And the way she answered it was by creating an environment where customer experience is everybody’s job. Laurie […].

Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved

Kerry Bodine

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. I was talking recently with the head of marketing at large consumer products company.

Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved

Kerry Bodine

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. I was talking recently with the head of marketing at large consumer products company.

Technological trends and new challenges in the sport sector

Neosperience

In a context where the world of sport is constantly growing, but at the same time in need of change, the emergence of innovative technologies , the diffusion of new tools and their use have become factors of enormous importance for the growth and evolution of the sector. E-Sport.

Smells like team spirit – what sports and engineering teams have in common

Inside Intercom

There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office.

Head of Fan Experience at Fanatics Shares Why Employee and Customer Experience Go Hand in Hand

Customer Bliss

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. In a company like hers that relies heavily on specific sports events, she had to prepare her employees for handling the work-flow based on predictable seasons and adjust(Thanksgiving, super bowl, NBA playoffs, etc.).

How Sports Results Affect Our Decision Making

Beyond Philosophy

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. Most of us think that people make decisions, especially big, consequential decisions, based on a rational assessment of the consequences of that decision. The stock market is a great example.

How Sports Results Affect Our Decision Making

Beyond Philosophy

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. Most of us think that people make decisions, especially big, consequential decisions, based on a rational assessment of the consequences of that decision. The stock market is a great example.

Smells like team spirit – what sports and engineering teams have in common

Inside Intercom

There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office.

4 Secrets Your Sales Team Can Learn From The Competitive Sports Arena

Win the Customer

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. And as someone who has trained the sales teams of major sports brands, Lance Tyson sees what often separates the winners from the losers.

Why Sports is the Next Digital Innovation Hub

1 to 1

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality. Kids learn about sports differently today,” commented Dawn Hudson, CMO of the NFL.

The Future of College Sports: New Study Reveals How Athletic Directors and Administrators Can Enhance the College Football Experience

Qualtrics

The future of sports is facing an experience transformation. Snapshot of breakdown by role: 2% of deputy athletic director or football sport administrators agree or strongly agree in the need for a college football commissioner. 7% of Sport Administrators agree or strongly agree vs 52.7%

Breaking the Ice Episode #30: Sports & Outsourcing w/ Neal Topf

Customer Service Life

Tune in as we talk about our favorite sports teams and share some practical advice on working effectively with an outsourced customer service team. Here are the questions for this week: Icebreaker Question: What is your favorite sport to watch and who is your favorite team to cheer for? . The post Breaking the Ice Episode #30: Sports & Outsourcing w/ Neal Topf appeared first on Customer Service Life.

From Sports to Service Centers: Listening and Responding to Newly Remote Employees

Qualtrics

Miller Group (LHM) runs the Utah Jazz, other sports teams, financing businesses, movie theaters, and auto dealerships in seven western states. Some workplaces, like movie theaters and sports arenas, have had to stay closed, while auto dealers and service centers have been deemed essential.

3 Leaders Share How We Can Use Our Power As Individuals to Create Meaningful Change

Customer Bliss

In my interview with Patti Phillips, the CEO of Women Leaders in Sports , we spoke about the overall importance of women in leadership positions, and the impact it has in the sports industry—where it’s most certainly needed. Align Around Experience CCO Role Be the Spark brian solis leadership Patti Phillips salesforce Simon T Bailey women leader in sportsHave you been keeping up with me on my LinkedIn Live conversations? If not, what are you waiting for?

Sports Leagues Eye a Future with Streaming Partners

1 to 1

I remember where I was when the Jacksonville Jaguars were losing to the Buffalo Bills 3-27: in the kitchen, feeding the cats with one eye on my laptop. By the time Jaguars quarterback Blake Bortles threw that crazy touchdown pass to wide receiver Allen Hurns and clinched the game at 34-31, I was watching the game from bed and heard my husband whoop as he watched the game in the laundry room. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

How B2B Voice of the Customer Maturity Drives Growth

Customer Think

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. […].

Social insights from the Olympics: inspirational tradition and modern innovation

Sprinklr

I love tradition and I love sports, so it is no surprise to anyone who knows me well that I absolutely adore watching the Olympics. It’s hard to imagine a better example than the Olympics, which combine the tradition and prestige of the past with modern trends and sporting innovation.

Customer Experience Leaders Can Learn from Baseball

Customer Think

Baseball and other team sports are more than relaxing, entertaining social experiences. In fact, they’re great metaphors for business success. Wins mean stronger relationships with fans, whose enthusiasm generates sponsorships and sales of tickets and memorabilia, etc.

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Sign Me Up! 10 Tips for Success with Subscription Business Models

Customer Think

Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers and magazines. In fact, the subscription-based business model has been around since the 1770s. It was originally established in London as a way to expand newspaper sales.

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The Many Different Selling Roles and How They Differ – Part 1

Customer Think

When you think about cars, you know there are coupes, sedans, crossovers, SUVs, and sports cars. You also know there are luxury cars, mid-range cars and economy cars. You also know there are fast cars and slow cars, flashy cars and vanilla. Blog Sales Performance

CX Moneyball: Run the numbers to cover your bases

MyCustomer Experience

CIf you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. 31st Mar 2022. By BlueOceanContactCenters

CX Moneyball: Running the Numbers to Cover Your Ba

MyCustomer Experience

CIf you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. 31st Mar 2022. By BlueOceanContactCenters

What customers really think about activewear CX

MyCustomer Experience

WAs I highlighted in an earlier article ‘Taking a healthy approach to retail cx’ , people looking for sports and activewear have specific. 31st Aug 2021. By Emma Newman Client Success Director

Are your customers really as loyal as you think?

The Customer Service Blog

You may love your favourite sports team, and don’t get me started on politics (and the ridiculous things some people do out of tribalism and/or obsession over totems and politicians themselves).

How Going Cashless Enhances Customer Experience

Customer Think

Everyday, a new venue goes cashless, be it a major league sports stadium, an amusement park or even a hotel. This trend suggests that the future of payments is cashless which means physical currency will slowly be phased out of circulation.

Football season is back: off-pitch tips for clubs

Customer Think

Never mind that in between we had Wimbledon and the Olympics: what a feast of sport for those of us who love it. It feels like it is only days after the Euros finished and the new football season is back.