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Creating Actionable Insights from Irrational Humans

Beyond Philosophy

Let’s take a look at actionable insights about people’s irrational behavior as customers and the importance of the human touch in a digital transformation. Actions speak louder than words. The post Creating Actionable Insights from Irrational Humans appeared first on. Whenever I talk about Customer Experience with audiences, I begin by explaining that customers do not buy things rationally.

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Marketing Solutions to More Actionable Insights

C3Centricity

Marketing depends upon actionable insights to satisfy and delight their customers. How comfortable are you with your own process and the actionability of the results? Insights are the holy grail that all businesses seek but rarely find. The post Marketing Solutions to More Actionable Insights appeared first on C3Centricity. Are you one of them? If so then I have some tips on how you can get better [.].

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How the Best Marketers are getting More Actionable Insights

C3Centricity

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too. Insight development is too important to be left to the market research team alone. MRX #Marketing #Insight Click To Tweet. MRX #Insight #Marketing.

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Actionable Insights: What they are, why they’re important, and how to get them

Lumoa

Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data. Feed generated with FetchRSS

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Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

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Quantum Metric Launches Journeys; Adds Unparalleled Depth to Traditional Journey Analytics With Actionable Insights

Customer Think

New product offering capitalizes on platform’s rich data set to provide immediate view of customer journeys, empowering brands to proactively optimize the digital experience.

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Increase Productivity with Actionable Insights in Hint 5.1

SugarCRM

Hint provides a wide range of important, useful and actionable insights, uncovering key information at every stage of your sales, marketing, and customer service cycles. Stay Proactive with Hint Insights. We introduced the Insights capability in Hint 5.0 , in which users can proactively stay updated with breaking developments, general news activity, and important signals for key accounts. Search Across all News Articles for Key Insights.

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Customer Centricity is Today’s Business Disruptor (Insights are its Foundation)

C3Centricity

In fact, data gathering is no longer an issue; it is its management, analysis and above all understanding to turn it into actionable insights that is today’s challenge. I believe that the reason most organisations today are drowning in data and thirsting for insights as I am often quoted as saying, is because they are more excited by data than people. It is therefore vital to turn that wealth of information into actionable insights.

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You’re Not Competing In The Category You Think You Are! (How to Find Out)

C3Centricity

Last week I wrote about my 7-step CatSight Process for Insight Development. If you haven’t yet had the chance to read last week’s post ( “Customer Centricity is Today’s Business Disruptor, Insights its Foundation”) I suggest you do this first, as background to this post. In it, I summarised the very first step of Insight development like this: C = Category. Does Your Insight Development Need Optimising?

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New Thinking, New Ideas, New Successes!

C3Centricity

Things have been pretty hectic for me these past few weeks. As you read this, I am in New York presenting at the CASRO Technology and Innovation Event, 6th to 7th June. If you’re attending the event, please stop me and say “HI”; it would be awesome to meet some of my Amercian readers! I [.]. The post New Thinking, New Ideas, New Successes! appeared first on C3Centricity.

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Call Center Metrics: Examples, Tips & Best Practices

Callminer

These tips provide valuable insight into choosing and using call center metrics more effectively to condense performance data into actionable insights

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Reduce Employee & Customer Churn with Actionable Engagement Insights

Callminer

Here's how to identify actionable insights to reduce employee and customer churn It’s no secret that customer churn is costing businesses huge amounts.

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Jabmo Expands Omnichannel ABM Platform with Sales Enablement Tools and Salesforce Integration

Customer Think

New account-based reports and email alerts will empower B2B sales teams with actionable insights and a competitive advantage.

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11 Potential Customer Experience Themes to Make 2023 Your Best Year Ever

The DiJulius Group

Here are some excellent and actionable insights to kick off brainstorming for making 2023 your best year ever: 1. Now is the best time to create your Customer Experience theme for the new year, one that you can rally your entire organization around.

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Science & Medicine Group Expands as Commercial Data Insights Leader with Amplion Acquisition

Customer Think

Integration of the Amplion knowledgebase and next-generation data architecture will immediately expand SMG's capabilities to deliver more comprehensive, actionable insights.

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10 Email Survey Best Practices to Collect Timely Insights

Astute

Email surveys are a great way for customer-centric brands to gain actionable insights into their customers' experiences. The post 10 Email Survey Best Practices to Collect Timely Insights appeared first on Astute.

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How to make the most of advanced analytics

MyCustomer Experience

HGetting and implementing actionable insights from your data is the nirvana for every organisation. But simply updating your analytics. 15th Jun 2022. By Sush Apshankar Practice Lead, Advanced Analytics

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The Impacts of AI and RPA on the Customer Experience

Uniphore

Watch this webinar to hear Ravi Saraogi, President APAC, Uniphore, share his insights on transforming the customer experience through AI & RPA. Extracting actionable insights from customer interactions with AI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.

AI 100
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Fulfilling Conversational AI’s Promise in Your Contact Center

Uniphore

For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making.

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Building a Great CX Team

CX Accelerator

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience.

CX 265
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5 things you can do now to create better retail CX

Zendesk

And more actionable insights you can use to grow your business. In this ebook, you’ll learn about the top five things retailers can do to get ahead of the trends (and create happier customers). Download this exclusive ebook to discover: How to develop your?

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Keeping Compliance Under Control

Uniphore

Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Few industries are regulated as closely as wealth management.

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5 Reasons Not To Ignore the Rants of Your Call Center Agents

Uniphore

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. That’s quite unfortunate because your frontline staff have very important insights to share.

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Zendesk for Software & Cloud Services

Zendesk

Turn data into actionable insights. To survive and thrive in a crowded landscape, software and cloud services companies need to be hyper-focused on one key metric: customer retention.

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How to build a customer-centric product strategy using real-time product insights

Sprinklr

Despite living in this age of real-time feedback and viral product complaints, many brands continue to rely heavily on customer surveys and focus groups to get insights about their products. How can product insights help your brand? Get the Product Insights Playbook.

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How to Survey Customers Properly

Aquire

Organizations that involve everyone in customer feedback, as well as the actions taken on the back of it, are significantly more successful than organizations that leave the task in the hands of one, or a small number of people. Analyzing data for actionable insights.

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What is Quality Assurance (QA)?

Logicalware

key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact actionable insight.?These?are a lack of actionable insight is?often?the insights.?A 1] Gartner insights. [2]

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Automation: What’s Missing in Your Customer Service Strategy

CSAT.AI

A program will execute the same action consistently when triggered by the same input it’s programmed to respond to. Automation covers technologies across many processes and fields.

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How to ask your customers great questions and gather actionable feedback – 3 key takeaways

Intercom

Great Question is an all-in-one customer research platform that makes it easy to build a panel of customers, schedule research studies (surveys, interviews and prototype tests), send incentives, and synthesize and share insights.

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My Understanding of AI in CX so Far. Things Could Change!

CX Accelerator

The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. I’m not known for being quick on the uptake by those closest to me. A couple prime examples include long division and driving a stick-shift. When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission).

AI 230
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The Difference Between Technology and Service| Confirmit

Confirmit

Technology allows you to answer clients’ demands for speedy, actionable insight. For Market Research agencies – like any other business – success is a matter of balance between technology and service.

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Five Keys To Driving Voice of the Customer Success

CX Accelerator

They want to get customers’ feedback on preferences and experiences, share these insights with corporate stakeholders, and act on these insights so they can improve the experience. This valuable information is not making its way into actionable insights that need to be addressed by companies. The biggest challenge of VoC programs and which eludes most organizations is getting actionable insights from collected feedback back into your business processes.

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CX Trends 2023: Immersive CX marks the dawn of a new era in service

Zendesk

In our 2023 Zendesk Customer Experience Trends Report, we provide actionable insights that will help your company chart a path forward during this transformative era in customer support.

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Discovering Hidden Customer Insights in New Places is Critical for Future Success!

Beyond Philosophy

I invited her to the podcast to continue our discussion and wanted to share some of that insight here. . The voice of customers is another set of data that people can use to feed the AI and receive great insights about how they improve working with that customer, Fleischaker explains.

AI 78
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Looking ahead to the future

Zendesk

With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way.

Legal 83
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The SMB agility playbook—set yourself up for long-term success

Zendesk

This agility playbook, which includes original data sourced from nearly 4,000 customer experience and customer service business leaders, managers, and agents, provides actionable insights tailored to the needs of small businesses.

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Guest Post: Exploring Natural Language Processing to Categorize Customer Feedback

Shep Hyken

Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),? MECE categories aim to eliminate confusion and help pinpoint actionable solutions.