Lumoa

JULY 2, 2019

Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data. Feed generated with FetchRSS )

Actionable Insights 121

Actionable Insights 121

Zonka Feedback

JUNE 30, 2023

Want to capture actionable data from your SaaS product users? Check out the top SaaS Customer Feedback Questions to drive product growth and business success. The Software as a Service (SaaS) industry is experiencing unprecedented growth, with market projections expected to reach a staggering $374.48 billion by 2026.

Customer Feedback 52

Customer Feedback Actionable Insights 52

C3Centricity

JUNE 19, 2016

Marketing depends upon actionable insights to satisfy and delight their customers. How comfortable are you with your own process and the actionability of the results? Insights are the holy grail that all businesses seek but rarely find. Are you one of them? If so then I have some tips on how you can get better [.].

Actionable Insights 48

Actionable Insights 48

C3Centricity

OCTOBER 16, 2019

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too.

Actionable Insights 48

Actionable Insights Voice of the Customer Start-ups Social Media 48

Customer Think

AUGUST 10, 2021

New product offering capitalizes on platform’s rich data set to provide immediate view of customer journeys, empowering brands to proactively optimize the digital experience.

Actionable Insights 98

Actionable Insights 98

Lumoa

SEPTEMBER 1, 2023

Actionable Insights just got better Insights are designed to help you get to the heart of your feedback, showing you trends and data points without you having to dig them out your self. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis!

Actionable Insights 156

Actionable Insights CX Customer Feedback B2C 156

SugarCRM

MAY 7, 2019

Hint provides a wide range of important, useful and actionable insights, uncovering key information at every stage of your sales, marketing, and customer service cycles. The post Increase Productivity with Actionable Insights in Hint 5.1 Our next version SugarCRM Hint 5.1 is now generally available!

Actionable Insights 22

Actionable Insights Data Entry Customer Experience Customer Service 22

Callminer

NOVEMBER 24, 2019

These tips provide valuable insight into choosing and using call center metrics more effectively to condense performance data into actionable insights.

Actionable Insights 182

Actionable Insights 182

Callminer

OCTOBER 31, 2019

Here's how to identify actionable insights to reduce employee and customer churn. It’s no secret that customer churn is costing businesses huge amounts.

Actionable Insights 182

Actionable Insights 182

Zonka Feedback

AUGUST 28, 2023

Enterprise Feedback Management software provides accessible survey data, offering actionable insights across all levels of a company, from frontline to C-suite. It empowers leaders to understand, anticipate, and respond to the needs of a company while nurturing customer relationships.

Actionable Insights 52

Actionable Insights Customer Relationship Customer Feedback 52

The DiJulius Group

DECEMBER 12, 2022

Here are some excellent and actionable insights to kick off brainstorming for making 2023 your best year ever: 1. Now is the best time to create your Customer Experience theme for the new year, one that you can rally your entire organization around. The Great Retention Great companies help people live amazing lives.

Customer Experience 111

Customer Experience Actionable Insights 111

Uniphore

NOVEMBER 9, 2021

For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making.

Contact Center 130

Contact Center CX Transformation CX Artificial Intelligence 130

Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Contact Center 219

Contact Center NPS Social Media Customer Service 219

Zonka Feedback

MAY 29, 2023

Ask website visitor experience survey questions to gain actionable insights and implement changes to convert them into buyers. Unable to turn your visitors into customers? Your website users hold the key to assessing how well your website is meeting their needs.

Actionable Insights 52

Actionable Insights 52

Uniphore

OCTOBER 4, 2021

Extracting actionable insights from customer interactions with AI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. The evolution of voice technology & conversational AI.

Customer Experience 100

Customer Experience AI Predictive Analytics Customer Satisfaction 100

Uniphore

NOVEMBER 17, 2021

From emotional and sentiment feedback to process speed and efficiency, AI-powered speech analytics can uncover actionable insights wealth management firms can use to cut call times and agent errors while increasing investor satisfaction and retention. Download Now.

Compliance 130

Compliance AI Actionable Insights Sales 130

Astute

JANUARY 5, 2021

Email surveys are a great way for customer-centric brands to gain actionable insights into their customers' experiences. The post 10 Email Survey Best Practices to Collect Timely Insights appeared first on Astute.

Actionable Insights 91

Actionable Insights Customer Experience 91

Zendesk

NOVEMBER 16, 2022

And more actionable insights you can use to grow your business. Download this exclusive ebook to discover: How to develop your? CX strategy as an integrated approach. Why you should focus on customer loyalty and retention. The benefits of self-service in customer experience.

CX 52

CX Retail Customer Loyalty Actionable Insights 52

Lumoa

FEBRUARY 28, 2023

Fortunately, survey analytics makes it relatively straightforward to turn customer data into actionable insights. It’s only through consistently actioning feedback that you’ll see measurable business results. It can almost feel paralyzing.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score CX 83

Zendesk

JANUARY 30, 2023

Tips on creating actionable insights with your customer sentiment data Tracking and analyzing customer sentiment is all well and good, but the effort your business spends on this process will be wasted if all that data isn’t put to use. This too can be a productive way to sort data into actionable insights.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Actionable Insights NPS 98

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Voice of the Customer Voice of the Employee 83

Callminer

JULY 18, 2019

What do you think is the most powerful insight we can gain from topic turns? Finding actionable insights can alter agent behavior and make true business impact. But what the actionable insight actually is vary from business and department. Join us August 14th.

Machine Learning 140

Machine Learning Actionable Insights Artificial Intelligence NPS 140

Zendesk

FEBRUARY 25, 2022

With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way. We believe true understanding comes from taking billions of customer interactions and transforming it all into actionable insights for our customers.

Actionable Insights 98

Actionable Insights CX Legal 98

Zendesk

OCTOBER 7, 2022

Turn data into actionable insights. Download our tip sheet to learn more about the Zendesk approach to CX for software and cloud services companies: Build brand loyalty with more personalized service. Scale without slowing down. Energize your agents. Drive profit through up-sells and cross-sells.

Customer Retention 52

Customer Retention Actionable Insights CX AI 52

Sprinklr

JULY 22, 2021

To do this, you’ll need to capture product-level feedback from review sites, social media, and other digital channels; integrate first-party data for a 360-degree view of the customer; and unify your data to create the groundwork for AI-powered insights. Step 2: Understand intent to create quick and actionable insights.

Unstructured Data 98

Unstructured Data Actionable Insights Customer Feedback Artificial Intelligence 98

Futurelab

APRIL 4, 2023

In our whitepaper, which we produced together with Forsta (our favourite CX platform) we show how to avoid these and other traps.

VOC 130

VOC NPS Predictive Analytics Voice of the Customer 130

Hodusoft

SEPTEMBER 29, 2022

Similarly, omnichannel analytics assembles the data from all the communication channels to drive actionable insights. Omnichannel analytics aids the formulation of marketing strategies by driving actionable insights into customer values, demands, and expectations. 7 positive impacts of implementing omnichannel analytics.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

MyCustomer Experience

MAY 9, 2022

HGetting and implementing actionable insights from your data is the nirvana for every organisation. But simply updating your analytics. 15th Jun 2022. By Sush Apshankar Practice Lead, Advanced Analytics,

Actionable Insights 52

Actionable Insights 52

Lumoa

JULY 17, 2022

Thankfully, Lumoa has been able to: Get them Weekly Actionable Insights Enabled a cultural change, with more ownership of customer experience from teams worldwide Saves time, and therefore, saves money You can read the full case study here !

Actionable Insights 83

Actionable Insights Customer Experience Start-ups 83

CX Accelerator

FEBRUARY 12, 2018

This valuable information is not making its way into actionable insights that need to be addressed by companies. The biggest challenge of VoC programs and which eludes most organizations is getting actionable insights from collected feedback back into your business processes. 5) Develop a plan to close the feedback loop.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Actionable Insights 140

Execs In The Know

JANUARY 29, 2023

CRS Austin will provide attendees with a variety of Pre-Conference Sessions, a Tech Forum, Workshops, impactful Keynotes and Panel Discussions, networking opportunities, and other touchpoints designed to give you the tools, understanding, and actionable insights to meet customers where they are.

CX 84

CX Customer Experience Touchpoint Actionable Insights 84

Logicalware

AUGUST 18, 2023

In addition, attendees will gain an understanding of how AI is shaping the future of CX, insights into emerging trends, best practices, and real-world success stories that drive exceptional customer experiences, which they will be able to take immediate action in their businesses.

CX 52

CX AI CX Transformation Artificial Intelligence 52

Logicalware

OCTOBER 12, 2021

key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact actionable insight.?These?are a lack of actionable insight is?often?the are provided?with?the the structure?and and workflows?they they need to support their teams at scale and ensure they’re delivering on?key

Scorecard 98

Scorecard Actionable Insights Customer Satisfaction Customer Service 98

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Similarly, the use of paired work environments can improve performance by giving agents a chance to learn from one another in real-time. Evaluating Performance.

Artificial Intelligence 287

Artificial Intelligence Customer Service AI Customer Experience 287

Zendesk

AUGUST 10, 2022

Standardized asset management unlocks actionable insights. Tracking your software and hardware assets usage data for compliance has an added benefit: it forms the basis of actionable insights. Standardized processes also help reduce asset loss and theft, decreasing long-term costs.

Customer Experience 98

Customer Experience Actionable Insights Compliance Customer Service 98

Execs In The Know

FEBRUARY 15, 2023

Translating data to insights: You may be sitting on a treasure trove of valuable customer data. But you have no way to turn that raw information into actionable insights that drive results. Perhaps you don’t have the data collection, management, analysis, or automation tools to execute on your vision. The good news?

CX 52

CX Actionable Insights Customer Experience Contact Center 52

Hodusoft

SEPTEMBER 21, 2022

By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. For example, a business can conduct post-purchase follow-up calls to gather feedback and analyze it with the help of outbound call center software to drive actionable insights. Average call duration.

CRM 96

CRM Customer Satisfaction Actionable Insights Business Growth 96