Expert insights. Personalized for you.
AI Insights is an AI-driven data analysis system that takes your data and turns it into actionable insights on how to optimize your business. Don’t let your company fall behind the competition, get ahead with AI Insights. Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. MORE
Technology allows you to answer clients’ demands for speedy, actionable insight. For Market Research agencies – like any other business – success is a matter of balance between technology and service. MORE
New product offering capitalizes on platform’s rich data set to provide immediate view of customer journeys, empowering brands to proactively optimize the digital experience. MORE
Email surveys are a great way for customer-centric brands to gain actionable insights into their customers' experiences. The post 10 Email Survey Best Practices to Collect Timely Insights appeared first on Astute. MORE
With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way. MORE
These tips provide valuable insight into choosing and using call center metrics more effectively to condense performance data into actionable insights MORE
Organizations that involve everyone in customer feedback, as well as the actions taken on the back of it, are significantly more successful than organizations that leave the task in the hands of one, or a small number of people. Analyzing data for actionable insights. MORE
Hint provides a wide range of important, useful and actionable insights, uncovering key information at every stage of your sales, marketing, and customer service cycles. Stay Proactive with Hint Insights. We introduced the Insights capability in Hint 5.0 , in which users can proactively stay updated with breaking developments, general news activity, and important signals for key accounts. Search Across all News Articles for Key Insights. MORE
In fact, data gathering is no longer an issue; it is its management, analysis and above all understanding to turn it into actionable insights that is today’s challenge. I believe that the reason most organisations today are drowning in data and thirsting for insights as I am often quoted as saying, is because they are more excited by data than people. It is therefore vital to turn that wealth of information into actionable insights. MORE
It uses that insight to to guide agents with actionable knowledge, rather than forcing them to search through the knowledge management system. Sometimes, the key to success isn’t having all the answers, but asking the right questions. MORE
The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. I’m not known for being quick on the uptake by those closest to me. A couple prime examples include long division and driving a stick-shift. When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). MORE
Not only did the event bring together many of the best minds in customer experience (CX) — all for a much-needed moment of COMMUNITY, CONNECTION, and BALANCE — but the event also provided a ton of learnings and actionable insights for attendees to take back to their organizations. MORE
With little insight into how their processes and technologies are affecting agent productivity, leaders are missing opportunities to improve their efficiency and drive better results. To address the situation, many companies are looking at tools like Fin’s Work Insight Platform. MORE
Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Few industries are regulated as closely as wealth management. MORE
Last week I wrote about my 7-step CatSight Process for Insight Development. If you haven’t yet had the chance to read last week’s post ( “Customer Centricity is Today’s Business Disruptor, Insights its Foundation”) I suggest you do this first, as background to this post. In it, I summarised the very first step of Insight development like this: C = Category. Does Your Insight Development Need Optimising? MORE
It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. . MORE
Challenge #4: Your business isn’t getting the customer insights it needs. Forrester’s research found that over half (52%) of the support leaders surveyed believe that they’re lacking the technology and tools to leverage customer conversations for actionable insights. MORE
Things have been pretty hectic for me these past few weeks. As you read this, I am in New York presenting at the CASRO Technology and Innovation Event, 6th to 7th June. If you’re attending the event, please stop me and say “HI”; it would be awesome to meet some of my Amercian readers! I [.]. The post New Thinking, New Ideas, New Successes! appeared first on C3Centricity. MORE
and the 7 Surprising CX Insights They Reveal. However, beneath this surface is a wellspring of actionable insights. Call Center Life. High Stress. High Stakes. It's All In A Day's Work. Your Call Center Is a Glass House. MORE
Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. There are numerous issues for which call center managers and leaders must account in running a successful customer support operation. MORE
They want to get customers’ feedback on preferences and experiences, share these insights with corporate stakeholders, and act on these insights so they can improve the experience. This valuable information is not making its way into actionable insights that need to be addressed by companies. The biggest challenge of VoC programs and which eludes most organizations is getting actionable insights from collected feedback back into your business processes. MORE
Here are three best practices to help you turn big data into action. Work with customer experience partners who find actionable insights and drive change. We can find actionable insights that can help your employees drive improvement in the areas that matter most. As with anything worthwhile, the key is focusing on small, meaningful actions and understanding their significance in the big picture. MORE
So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. That’s quite unfortunate because your frontline staff have very important insights to share. MORE
This agility playbook, which includes original data sourced from nearly 4,000 customer experience and customer service business leaders, managers, and agents, provides actionable insights tailored to the needs of small businesses. MORE
No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. MORE
New account-based reports and email alerts will empower B2B sales teams with actionable insights and a competitive advantage. MORE
Despite living in this age of real-time feedback and viral product complaints, many brands continue to rely heavily on customer surveys and focus groups to get insights about their products. How can product insights help your brand? Get the Product Insights Playbook. MORE
Watch this webinar to hear Ravi Saraogi, President APAC, Uniphore, share his insights on transforming the customer experience through AI & RPA. Extracting actionable insights from customer interactions with AI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. MORE
Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data. Feed generated with FetchRSS MORE
Data plays a significant role in their services as call and contact center software can derive actionable insights from the data collected through thousands of customer interactions every day. . Data-driven insights to understand customer experience outcomes. MORE
Marketing depends upon actionable insights to satisfy and delight their customers. How comfortable are you with your own process and the actionability of the results? Insights are the holy grail that all businesses seek but rarely find. The post Marketing Solutions to More Actionable Insights appeared first on C3Centricity. Are you one of them? If so then I have some tips on how you can get better [.]. MORE
Let’s take a look at actionable insights about people’s irrational behavior as customers and the importance of the human touch in a digital transformation. Actions speak louder than words. The post Creating Actionable Insights from Irrational Humans appeared first on. Whenever I talk about Customer Experience with audiences, I begin by explaining that customers do not buy things rationally. MORE
I invited her to the podcast to continue our discussion and wanted to share some of that insight here. . The voice of customers is another set of data that people can use to feed the AI and receive great insights about how they improve working with that customer, Fleischaker explains. MORE
For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making. MORE
key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact actionable insight.?These?are a lack of actionable insight is?often?the insights.?A 1] Gartner insights. [2] MORE
The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too. Insight development is too important to be left to the market research team alone. MRX #Marketing #Insight Click To Tweet. MRX #Insight #Marketing. MORE
But maintaining growth requires more than just a sales strategy—it takes tools, data, and insights to help sales teams be more efficient and make smarter decisions. Grow revenue with data-driven insights. Sales teams will be able to act on these insights to close more deals. MORE
But if you don’t turn them into actionable insights, they’ll just end up sitting around collecting (metaphorical) dust. By keeping these KPIs top of mind, you can make instant adjustments to tangibly improve your bottom line — all based on real insights, not instinct or intuition. . MORE
Actionable Insights Related Topics 
Beyond Philosophy
APRIL 8, 2019
Let’s take a look at actionable insights about people’s irrational behavior as customers and the importance of the human touch in a digital transformation. Actions speak louder than words. The post Creating Actionable Insights from Irrational Humans appeared first on. Whenever I talk about Customer Experience with audiences, I begin by explaining that customers do not buy things rationally.
C3Centricity
JUNE 19, 2016
Marketing depends upon actionable insights to satisfy and delight their customers. How comfortable are you with your own process and the actionability of the results? Insights are the holy grail that all businesses seek but rarely find. The post Marketing Solutions to More Actionable Insights appeared first on C3Centricity. Are you one of them? If so then I have some tips on how you can get better [.].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
C3Centricity
OCTOBER 16, 2019
The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too. Insight development is too important to be left to the market research team alone. MRX #Marketing #Insight Click To Tweet. MRX #Insight #Marketing.
Lumoa
JULY 2, 2019
Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data. Feed generated with FetchRSS
Customer Think
AUGUST 10, 2021
New product offering capitalizes on platform’s rich data set to provide immediate view of customer journeys, empowering brands to proactively optimize the digital experience.
C3Centricity
APRIL 2, 2018
No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function.
C3Centricity
OCTOBER 29, 2017
In fact, data gathering is no longer an issue; it is its management, analysis and above all understanding to turn it into actionable insights that is today’s challenge. I believe that the reason most organisations today are drowning in data and thirsting for insights as I am often quoted as saying, is because they are more excited by data than people. It is therefore vital to turn that wealth of information into actionable insights.
C3Centricity
NOVEMBER 19, 2017
Last week I wrote about my 7-step CatSight Process for Insight Development. If you haven’t yet had the chance to read last week’s post ( “Customer Centricity is Today’s Business Disruptor, Insights its Foundation”) I suggest you do this first, as background to this post. In it, I summarised the very first step of Insight development like this: C = Category. Does Your Insight Development Need Optimising?
C3Centricity
JUNE 5, 2016
Things have been pretty hectic for me these past few weeks. As you read this, I am in New York presenting at the CASRO Technology and Innovation Event, 6th to 7th June. If you’re attending the event, please stop me and say “HI”; it would be awesome to meet some of my Amercian readers! I [.]. The post New Thinking, New Ideas, New Successes! appeared first on C3Centricity.
Callminer
NOVEMBER 24, 2019
These tips provide valuable insight into choosing and using call center metrics more effectively to condense performance data into actionable insights
.png)
Customer Think
APRIL 7, 2022
New account-based reports and email alerts will empower B2B sales teams with actionable insights and a competitive advantage.
Astute
JANUARY 5, 2021
Email surveys are a great way for customer-centric brands to gain actionable insights into their customers' experiences. The post 10 Email Survey Best Practices to Collect Timely Insights appeared first on Astute.
Uniphore
OCTOBER 4, 2021
Watch this webinar to hear Ravi Saraogi, President APAC, Uniphore, share his insights on transforming the customer experience through AI & RPA. Extracting actionable insights from customer interactions with AI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.
Uniphore
NOVEMBER 9, 2021
For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making.
Uniphore
NOVEMBER 17, 2021
Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Few industries are regulated as closely as wealth management.
Uniphore
JUNE 22, 2021
So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. That’s quite unfortunate because your frontline staff have very important insights to share.
Beyond Philosophy
MAY 12, 2022
I invited her to the podcast to continue our discussion and wanted to share some of that insight here. . The voice of customers is another set of data that people can use to feed the AI and receive great insights about how they improve working with that customer, Fleischaker explains.
Zendesk
FEBRUARY 25, 2022
With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way.
Sprinklr
JULY 22, 2021
Despite living in this age of real-time feedback and viral product complaints, many brands continue to rely heavily on customer surveys and focus groups to get insights about their products. How can product insights help your brand? Get the Product Insights Playbook.
Zendesk
JUNE 22, 2021
This agility playbook, which includes original data sourced from nearly 4,000 customer experience and customer service business leaders, managers, and agents, provides actionable insights tailored to the needs of small businesses.
Aquire
AUGUST 30, 2021
Organizations that involve everyone in customer feedback, as well as the actions taken on the back of it, are significantly more successful than organizations that leave the task in the hands of one, or a small number of people. Analyzing data for actionable insights.
SurveySensum
APRIL 12, 2022
It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. .
Logicalware
OCTOBER 12, 2021
key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact actionable insight.?These?are a lack of actionable insight is?often?the insights.?A 1] Gartner insights. [2]
Confirmit
JUNE 29, 2020
Technology allows you to answer clients’ demands for speedy, actionable insight. For Market Research agencies – like any other business – success is a matter of balance between technology and service.
CX Accelerator
JANUARY 7, 2019
The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. I’m not known for being quick on the uptake by those closest to me. A couple prime examples include long division and driving a stick-shift. When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission).
Intercom
JUNE 1, 2021
Challenge #4: Your business isn’t getting the customer insights it needs. Forrester’s research found that over half (52%) of the support leaders surveyed believe that they’re lacking the technology and tools to leverage customer conversations for actionable insights.
Execs In The Know
APRIL 29, 2022
With little insight into how their processes and technologies are affecting agent productivity, leaders are missing opportunities to improve their efficiency and drive better results. To address the situation, many companies are looking at tools like Fin’s Work Insight Platform.
CX Accelerator
FEBRUARY 12, 2018
They want to get customers’ feedback on preferences and experiences, share these insights with corporate stakeholders, and act on these insights so they can improve the experience. This valuable information is not making its way into actionable insights that need to be addressed by companies. The biggest challenge of VoC programs and which eludes most organizations is getting actionable insights from collected feedback back into your business processes.
Execs In The Know
APRIL 14, 2022
Not only did the event bring together many of the best minds in customer experience (CX) — all for a much-needed moment of COMMUNITY, CONNECTION, and BALANCE — but the event also provided a ton of learnings and actionable insights for attendees to take back to their organizations.
Uniphore
JUNE 15, 2021
and the 7 Surprising CX Insights They Reveal. However, beneath this surface is a wellspring of actionable insights. Call Center Life. High Stress. High Stakes. It's All In A Day's Work. Your Call Center Is a Glass House.
Zendesk
MAY 11, 2022
But maintaining growth requires more than just a sales strategy—it takes tools, data, and insights to help sales teams be more efficient and make smarter decisions. Grow revenue with data-driven insights. Sales teams will be able to act on these insights to close more deals.
VOZIQ
MARCH 3, 2022
AI Insights is an AI-driven data analysis system that takes your data and turns it into actionable insights on how to optimize your business. Don’t let your company fall behind the competition, get ahead with AI Insights. Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends.
Hodusoft
APRIL 14, 2022
Data plays a significant role in their services as call and contact center software can derive actionable insights from the data collected through thousands of customer interactions every day. . Data-driven insights to understand customer experience outcomes.
Uniphore
JUNE 7, 2021
It uses that insight to to guide agents with actionable knowledge, rather than forcing them to search through the knowledge management system. Sometimes, the key to success isn’t having all the answers, but asking the right questions.
PeopleMetrics
JANUARY 28, 2016
Here are three best practices to help you turn big data into action. Work with customer experience partners who find actionable insights and drive change. We can find actionable insights that can help your employees drive improvement in the areas that matter most. As with anything worthwhile, the key is focusing on small, meaningful actions and understanding their significance in the big picture.
Aquire
JANUARY 26, 2022
But if you don’t turn them into actionable insights, they’ll just end up sitting around collecting (metaphorical) dust. By keeping these KPIs top of mind, you can make instant adjustments to tangibly improve your bottom line — all based on real insights, not instinct or intuition. .
Callminer
FEBRUARY 19, 2020
Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. There are numerous issues for which call center managers and leaders must account in running a successful customer support operation.
40 
Let's personalize your content