Creating Actionable Insights from Irrational Humans
Beyond Philosophy
APRIL 8, 2019
Let’s take a look at actionable insights about people’s irrational behavior as customers and the importance of the human touch in a digital transformation. Actions speak louder than words. The post Creating Actionable Insights from Irrational Humans appeared first on. Whenever I talk about Customer Experience with audiences, I begin by explaining that customers do not buy things rationally.
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