Creating Actionable Insights from Irrational Humans

Beyond Philosophy

Let’s take a look at actionable insights about people’s irrational behavior as customers and the importance of the human touch in a digital transformation. Actions speak louder than words. The post Creating Actionable Insights from Irrational Humans appeared first on. Whenever I talk about Customer Experience with audiences, I begin by explaining that customers do not buy things rationally.

Marketing Solutions to More Actionable Insights

C3Centricity

Marketing depends upon actionable insights to satisfy and delight their customers. How comfortable are you with your own process and the actionability of the results? Insights are the holy grail that all businesses seek but rarely find. The post Marketing Solutions to More Actionable Insights appeared first on C3Centricity. Are you one of them? If so then I have some tips on how you can get better [.].

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How the Best Marketers are getting More Actionable Insights

C3Centricity

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too. Insight development is too important to be left to the market research team alone. MRX #Marketing #Insight Click To Tweet. MRX #Insight #Marketing.

Actionable Insights: What they are, why they’re important, and how to get them

Lumoa

Actionable insights are data sets that prescribe any direct, meaningful actions you can take based on the analysis of raw data. Feed generated with FetchRSS

Quantum Metric Launches Journeys; Adds Unparalleled Depth to Traditional Journey Analytics With Actionable Insights

Customer Think

New product offering capitalizes on platform’s rich data set to provide immediate view of customer journeys, empowering brands to proactively optimize the digital experience.

Is it Time to Do Away with Market Research Departments?

C3Centricity

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function.

Customer Centricity is Today’s Business Disruptor (Insights are its Foundation)

C3Centricity

In fact, data gathering is no longer an issue; it is its management, analysis and above all understanding to turn it into actionable insights that is today’s challenge. I believe that the reason most organisations today are drowning in data and thirsting for insights as I am often quoted as saying, is because they are more excited by data than people. It is therefore vital to turn that wealth of information into actionable insights.

You’re Not Competing In The Category You Think You Are! (How to Find Out)

C3Centricity

Last week I wrote about my 7-step CatSight Process for Insight Development. If you haven’t yet had the chance to read last week’s post ( “Customer Centricity is Today’s Business Disruptor, Insights its Foundation”) I suggest you do this first, as background to this post. In it, I summarised the very first step of Insight development like this: C = Category. Does Your Insight Development Need Optimising?

New Thinking, New Ideas, New Successes!

C3Centricity

Things have been pretty hectic for me these past few weeks. As you read this, I am in New York presenting at the CASRO Technology and Innovation Event, 6th to 7th June. If you’re attending the event, please stop me and say “HI”; it would be awesome to meet some of my Amercian readers! I [.]. The post New Thinking, New Ideas, New Successes! appeared first on C3Centricity.

Call Center Metrics: Examples, Tips & Best Practices

Callminer

These tips provide valuable insight into choosing and using call center metrics more effectively to condense performance data into actionable insights

Jabmo Expands Omnichannel ABM Platform with Sales Enablement Tools and Salesforce Integration

Customer Think

New account-based reports and email alerts will empower B2B sales teams with actionable insights and a competitive advantage.

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10 Email Survey Best Practices to Collect Timely Insights

Astute

Email surveys are a great way for customer-centric brands to gain actionable insights into their customers' experiences. The post 10 Email Survey Best Practices to Collect Timely Insights appeared first on Astute.

The Impacts of AI and RPA on the Customer Experience

Uniphore

Watch this webinar to hear Ravi Saraogi, President APAC, Uniphore, share his insights on transforming the customer experience through AI & RPA. Extracting actionable insights from customer interactions with AI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.

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Fulfilling Conversational AI’s Promise in Your Contact Center

Uniphore

For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making.

Keeping Compliance Under Control

Uniphore

Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Few industries are regulated as closely as wealth management.

5 Reasons Not To Ignore the Rants of Your Call Center Agents

Uniphore

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. That’s quite unfortunate because your frontline staff have very important insights to share.

Discovering Hidden Customer Insights in New Places is Critical for Future Success!

Beyond Philosophy

I invited her to the podcast to continue our discussion and wanted to share some of that insight here. . The voice of customers is another set of data that people can use to feed the AI and receive great insights about how they improve working with that customer, Fleischaker explains.

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Looking ahead to the future

Zendesk

With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way.

Legal 83

How to build a customer-centric product strategy using real-time product insights

Sprinklr

Despite living in this age of real-time feedback and viral product complaints, many brands continue to rely heavily on customer surveys and focus groups to get insights about their products. How can product insights help your brand? Get the Product Insights Playbook.

The SMB agility playbook—set yourself up for long-term success

Zendesk

This agility playbook, which includes original data sourced from nearly 4,000 customer experience and customer service business leaders, managers, and agents, provides actionable insights tailored to the needs of small businesses.

How to Survey Customers Properly

Aquire

Organizations that involve everyone in customer feedback, as well as the actions taken on the back of it, are significantly more successful than organizations that leave the task in the hands of one, or a small number of people. Analyzing data for actionable insights.

Qualtrics vs Medallia: A Detailed Comparison

SurveySensum

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. .

What is Quality Assurance (QA)?

Logicalware

key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact actionable insight.?These?are a lack of actionable insight is?often?the insights.?A 1] Gartner insights. [2]

The Difference Between Technology and Service| Confirmit

Confirmit

Technology allows you to answer clients’ demands for speedy, actionable insight. For Market Research agencies – like any other business – success is a matter of balance between technology and service.

My Understanding of AI in CX so Far. Things Could Change!

CX Accelerator

The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. I’m not known for being quick on the uptake by those closest to me. A couple prime examples include long division and driving a stick-shift. When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission).

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The biggest challenges facing support teams right now (and how to solve them)

Intercom

Challenge #4: Your business isn’t getting the customer insights it needs. Forrester’s research found that over half (52%) of the support leaders surveyed believe that they’re lacking the technology and tools to leverage customer conversations for actionable insights.

Revealed: How to Use Data to Transform Agent Actions into Operational ROI

Execs In The Know

With little insight into how their processes and technologies are affecting agent productivity, leaders are missing opportunities to improve their efficiency and drive better results. To address the situation, many companies are looking at tools like Fin’s Work Insight Platform.

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Five Keys To Driving Voice of the Customer Success

CX Accelerator

They want to get customers’ feedback on preferences and experiences, share these insights with corporate stakeholders, and act on these insights so they can improve the experience. This valuable information is not making its way into actionable insights that need to be addressed by companies. The biggest challenge of VoC programs and which eludes most organizations is getting actionable insights from collected feedback back into your business processes.

It’s A Wrap — Part 2: More Great Insights from Clearwater, FL

Execs In The Know

Not only did the event bring together many of the best minds in customer experience (CX) — all for a much-needed moment of COMMUNITY, CONNECTION, and BALANCE — but the event also provided a ton of learnings and actionable insights for attendees to take back to their organizations.

What Is Call Center Life | How Poor EX Hurts CX

Uniphore

and the 7 Surprising CX Insights They Reveal. However, beneath this surface is a wellspring of actionable insights. Call Center Life. High Stress. High Stakes. It's All In A Day's Work. Your Call Center Is a Glass House.

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Introducing new Zendesk Sell innovations to help companies drive revenue

Zendesk

But maintaining growth requires more than just a sales strategy—it takes tools, data, and insights to help sales teams be more efficient and make smarter decisions. Grow revenue with data-driven insights. Sales teams will be able to act on these insights to close more deals.

VOZIQ Customer Intelligence Roundup – March Edition

VOZIQ

AI Insights is an AI-driven data analysis system that takes your data and turns it into actionable insights on how to optimize your business. Don’t let your company fall behind the competition, get ahead with AI Insights. Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends.

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Understanding Customer Service Experience Outcomes Through Data

Hodusoft

Data plays a significant role in their services as call and contact center software can derive actionable insights from the data collected through thousands of customer interactions every day. . Data-driven insights to understand customer experience outcomes.

5 Questions Call Center Leaders Ask About Agent Assist

Uniphore

It uses that insight to to guide agents with actionable knowledge, rather than forcing them to search through the knowledge management system. Sometimes, the key to success isn’t having all the answers, but asking the right questions.

How to Best Use Customer Feedback: 3 Ways to Act on Big Data

PeopleMetrics

Here are three best practices to help you turn big data into action. Work with customer experience partners who find actionable insights and drive change. We can find actionable insights that can help your employees drive improvement in the areas that matter most. As with anything worthwhile, the key is focusing on small, meaningful actions and understanding their significance in the big picture.

27 Ecommerce KPIs to Track if You Want to Be Successful in 2022

Aquire

But if you don’t turn them into actionable insights, they’ll just end up sitting around collecting (metaphorical) dust. By keeping these KPIs top of mind, you can make instant adjustments to tangibly improve your bottom line — all based on real insights, not instinct or intuition. .

Operational Challenges in the Call Center Industry

Callminer

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. There are numerous issues for which call center managers and leaders must account in running a successful customer support operation.