CX Journey

DECEMBER 9, 2014

Image courtesy of rovingisydney Do you close the loop with your customers? One of the most important best practices of any world-class VoC initiative is to close the loop with customers. Unfortunately, so few companies actually close the loop with their customers.

Close the Loop 69

Close the Loop VOC CX Customer Experience 69

ECXO

APRIL 2, 2023

Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop.

CX 119

CX Close the Loop Customer Satisfaction Net Promoter Score 119

ECXO

APRIL 2, 2023

Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop.

Customer Experience 98

Customer Experience Close the Loop CX Customer Satisfaction 98

PeopleMetrics

FEBRUARY 15, 2016

Improvement is a relative concept. To improve, a thing must be measurably better than it once was. For example, this morning, I felt fatigued. And a coffee (or seven) improved my energy level so much I can now bench press a Honda Odyssey. It's nice to experience such clarity in cause and effect: my taking an action (i.e.,

Close the Loop 88

Close the Loop Customer Experience Customer Feedback Customer Experience Management 88

Zonka Feedback

SEPTEMBER 8, 2022

For starters, you should be able to collect actionable product feedback data from customers, segment the data into categories relevant to your survey goals, and close the loop faster. When it comes to choosing the right SaaS survey software, there are plenty of things to keep in mind.

Close the Loop 98

Close the Loop Customer Feedback 98

Lumoa

JANUARY 17, 2023

Now easier to close the loop with customers! Lumoa has offered a way to close the loop with your customers by using the Events page for some time. New Incremental Topic Modeling We have launched a new iteration of our AI when creating Topics.

Close the Loop 83

Close the Loop AI Voice of the Customer Start-ups 83

Lumoa

DECEMBER 17, 2022

Now easier to close the loop with customers! Lumoa has offered a way to close the loop with your customers by using the Events page for some time. New Incremental Topic Modeling We have launched a new iteration of our AI when creating Topics.

Close the Loop 83

Close the Loop AI Voice of the Customer Start-ups 83

Lumoa

FEBRUARY 28, 2023

Close the loop with your customers It may seem simple, but an often overlooked step in a customer feedback strategy is closing the loop with customers. There are plenty more examples, but the point is clear: tailoring your communication of customer insights is a critical part of your customer feedback strategy.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score CX 83

PeopleMetrics

DECEMBER 5, 2017

Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. Closing the loop with your customer means going a step beyond just gathering and analyzing survey response data. It is their responsibility to then “close the loop” by contacting the customer.

Close the Loop 117

Close the Loop CX Net Promoter Score Customer Experience Management 117

SurveySensum

NOVEMBER 22, 2021

Closed-loop Feedback: A Comprehensive Guide. What does closed-loop feedback or closing the loop really mean? Why should you close the feedback loop? How to Close the Loop? Types of Closed-Loop Feedback. Inner Customer Feedback Loop. How to Close the Loop?

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Close the Loop Customer Feedback B2C Touchpoint 52

Experience Investigators

DECEMBER 14, 2021

Make 2022 the year you close the loop. Closing the loop also means bringing closure to the people and teams in your organization who solve those customer issues and create better outcomes. Using techniques like root cause analysis and customer journey mapping can help leaders really understand and prepare.

Customer Experience 135

Customer Experience Close the Loop CX Customer Journey Map 135

Lumoa

MAY 17, 2022

We had a fabulous webinar recently that showcased the power of Closing the Loop within Lumoa Hosted by Customer Success Manager Elina in English That’s all folks! Start here to resolve them Automatically Generated Insights – added Filter Insights and Related Insights, explained further above Recent webinars!

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Close the Loop Touchpoint Start-ups Customer Experience 83

Lumoa

SEPTEMBER 2, 2022

We have now improved that process as follows: You can only allow one user to Edit Topics at a time – this prevents an “out of sync” issue if multiple users are making changes at once; We have added confirmations when removing Topics and closing the window, to prevent lost work and user frustration.

Close the Loop 83

Close the Loop AI Customer Feedback Customer Service 83

Experience Investigators

JULY 20, 2021

Closing the loop with customers in a consistent way. Is anyone actively responding to customers, acting on feedback, or closing the loop? Who is responsible for actions required , including addressing customer issues and closing the loop with the customer? Look for what leaders are involved along the way.

CX 131

CX Customer Feedback Close the Loop Voice of the Customer 131

Lumoa

FEBRUARY 17, 2023

Now, you can get alerted to feedback that contains specific words and phrases as the feedback enters Lumoa: Create rules that listen for keywords, such as “cancel” Get alerted when feedback comes in matching those keywords Followup on the feedback, and close the loop with the customer New guides in the Knowledge base to level up your (..)

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Close the Loop Start-ups AI 83

Lumoa

OCTOBER 5, 2022

Lumoa has offered a way to close the loop with your customers by using the Events page for some time. You can invite as many people as you want to see your customers feedback, at no additional cost. Sharing the info you get out of Lumoa has never been easier ??. Filter assigned feedback on the Impact Page.

Voice of the Customer 83

Voice of the Customer Close the Loop AI CRM 83

Qualtrics

JULY 18, 2019

But there’s an important follow-on step: close the loop with customers. What does it mean to “close the loop” with customers? Closing the loop with customers is about getting back to the customer after they’ve given you some feedback. In closing the loop, you let the customer know they’ve been heard.

Close the Loop 49

Close the Loop Customer Feedback Customer Experience Customer Satisfaction 49

Lumoa

NOVEMBER 3, 2022

For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page. If you’re more of a reader though, we also have this text guide that you can check out, which covers the above info in more detail. Events marked “Done” now highlighted on Impact page!

Close the Loop 83

Close the Loop Customer Feedback AI Start-ups 83

Lumoa

JANUARY 31, 2023

Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management? In This Article: Why do you need Customer Experience Management?

Customer Experience 176

Customer Experience Customer Experience Management NPS Touchpoint 176

Experience Investigators

OCTOBER 27, 2020

How will you close the loop with the customer? If customers have a complaint or issue as part of their offered feedback, then what processes or protocols are in place to close the loop with them individually? Before introducing a listening post, have a plan on how that feedback will be used. Who is responsible?

Voice of the Customer 130

Voice of the Customer VOC Close the Loop Customer Feedback 130

SurveySensum

FEBRUARY 3, 2022

It’s easy to distribute after the transaction is complete and href=”[link] target=”_blank” rel=”noopener”>close the loop when they respond.”. Closing the loop is highly critical to boosting your survey response rate, be it for B2C surveys or B2B surveys. So, what can you do?

B2C 72

B2C Close the Loop CX NPS 72

SurveySensum

JULY 16, 2019

Ai-enabled experience management is agile and scalable that has close the loop and real-time dashboard functionalities for the brands of today’s ever-competitive era. On the contrary, traditional market surveys are no longer capable of providing real-time customer insights and demand manual efforts.

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Close the Loop Artificial Intelligence AI Customer Retention 60

CX Accelerator

FEBRUARY 12, 2018

This requires collecting and analyzing customer feedback data, extracting actionable insights, prioritizing these insights, disseminating insights to appropriate personnel, implementing these insights into business processes and closing the loop with the customer.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Actionable Insights 140

CX Journey

MAY 23, 2018

Image courtesy of Pixabay Do you close the loop with customers after they provide feedback? This week's #CXChat (they happen weekly on Wednesdays at 11am PT) is all about closing the loop with customers on their feedback, and I thought it would be a great opportunity to write again about the importance of doing so.

Close the Loop 50

Close the Loop VOC CEM CX 50

PeopleMetrics

MARCH 1, 2017

A closed-loop customer feedback management system gives institutions the tools they need to take this personal follow-up and “close the loop” on each piece of customer feedback. When you're trying to close the loop, you do not have to protect the identity of your customers who give you feedback.

Customer Feedback 99

Customer Feedback Close the Loop Voice of the Customer Case Management 99

Totango

NOVEMBER 18, 2020

Define the customer segments you want to track closely. Ask for customer feedback and make sure to close the loop. Ask for Customer Feedback and Make Sure to Close the Loop. Always close the loop on feedback by ensuring the issue is taken care of or the promoter is surfaced for advocacy efforts. .

Close the Loop 78

Close the Loop NPS Customer Feedback Customer Retention 78

PeopleMetrics

MAY 4, 2020

In this model, a centralized team is composed of a handful of members who are responsible for closing the loop on all recover alerts. But they are always involved in the process and are ultimately responsible for closing out all recover alerts. Does Closing the Loop Pay? The first is a centralized model.

VOC 78

VOC Close the Loop CEM Customer Experience 78

Experience Investigators

JANUARY 5, 2022

Beyond just collecting feedback, you worked to begin understanding the correlations between customer feedback and larger companywide metrics that matter, and closed the loop with customers to help them know their feedback was valuable and meaningful. . Related Resources: [Guide] SMIRC Goals checklist.

Customer Experience 134

Customer Experience Customer Journey Map CX Voice of the Customer 134

PeopleMetrics

JULY 31, 2015

Make sure to close the loop on employee feedback. Closing the loop on feedback is crucial to keeping employees engaged in the process. It could be a five-minute, stand-up meeting. It could be a computer in the breakroom. The point is, keep it simple, so your employees can give you a look into their interactions.

Customer Experience 118

Customer Experience Close the Loop Touchpoint Customer Feedback 118

Lumoa

SEPTEMBER 23, 2022

Recently, Lumoa organized a webinar about Insights where we talked about the challenges in identifying emerging trends, root causes, and how to properly close the loop with your customers. How to close the loop . The post Closing the loop with Lumoa Insights appeared first on Lumoa. How to close the loop

Close the Loop 83

Close the Loop 83

PeopleMetrics

MARCH 16, 2020

Most of our clients set up multiple triggers for recover alerts so that if any of the preceding events happen, they know about it and can assign someone to follow up and close the loop with the customer. That is what most companies do in terms of following up or “closing the loop” with regard to recognize alerts.

VOC 78

VOC CEM Close the Loop Customer Experience 78

PeopleMetrics

JULY 20, 2020

You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.” Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. This activity alone with make your company 10x more customer-centric.

CX 163

CX CEM Customer Experience Customer Feedback 163

SurveySensum

MARCH 3, 2022

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Closing the loop. Close the loop by informing the customers of the actions taken. . Qualtrics is one of the widely used platforms to capture feedback and close the loop.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Experience Investigators

JULY 12, 2022

How will you close the loop with the customer? If customers have a complaint or issue as part of their offered feedback, then what processes or protocols are in place to close the loop with them individually? Before introducing a Listening Post, have a plan on how that feedback will be used. Who is responsible?

VOC 52

VOC Close the Loop Voice of the Customer Customer Feedback 52

Myra Golden Media

NOVEMBER 15, 2018

One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. I designed a short lecture and a small group discussion to address this.

Close the Loop 70

Close the Loop Customer Service Start-ups Customer Experience 70

Customer Service Life

FEBRUARY 4, 2021

Closing the loop with the On Hold feature. It’s simple to close the loop with our customer! There’s a lot of fruit to cover, both for customers and for the team, and we want to have an updated resource for our customers and our team to find our answers should we need it.

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Close the Loop E-commerce Customer Service Customer Experience 95

Confirmit

JANUARY 11, 2019

To do this, organizations must act on the data available and make sure they close the loop, getting back to customers to show they’re really listening. Act on Available Data, then Close the Loop. - Grab a pen and make a note. What data do you already have? Use Words, not Numbers. Keep looking for new innovations.

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Close the Loop CX Contact Center Voice of the Customer 40