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From simply Closing the Loop to realising the Virtual Loop

Customer Think

Article originally published on ECXO If Continual Service Improvement were the Mind than surely Closing The Loop would be the Heart. Whereas Continual Service Improvement can be considered a numbers driven logical exercise, Closing the Loop is rooted in empathy, emotions and experience.

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Survey Says: Close the Loop!

Heart of the Customer

Show business impact quickly by mplementing a closed loop feedback system. You probably already have the tools you need to get started!

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How to Close the Loop on Customer Feedback

PeopleMetrics

How To Close the Loop on Customer Feedback: Best Practices for 2021. But that all depends on how effectively you're closing the loop with your customers. Can customer feedback improve performance? Absolutely! Facebook: [link]. ? ? ?.

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Don’t Ghost Your Customers! Close the Loop

Customer Think

Do you try to win your customers back with a free item or discount when they are unhappy with the service agent’s attitude? Do you consider to bolster staff training? Have you reconsidered your return policy and made it more customer-friendly, with relatively high number of customer complaints, e.g. “Why do you make it so […]

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Map Out the Customer Journey to Close the Loop with Customers

Customer Think

Customers churn when they do not feel heard and valued. It’s the evolving task of CX professionals to overcome this challenge. If a customer does not feel heard, then they may not feel valued. Not being heard or valued can result in churn. So, if you are looking for ways to build deeper relationships with […]

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Seven Useful Tips from Experts to “Close the Loop” Customer Feedback

SurveySensum

Responding to feedback with an appropriate solution and closing the ticket is what we call to close the loop feedback. Closing the loop with customer feedback doesn’t need to be difficult at all. . What needs to be ignored while closing the loop with customers? Close the loop with SurveySensum.

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Closing the Loop on CX Improvements

CX Journey

Image courtesy of rovingisydney Do you close the loop with your customers? One of the most important best practices of any world-class VoC initiative is to close the loop with customers. Unfortunately, so few companies actually close the loop with their customers.