Customer Think

FEBRUARY 2, 2024

Do you try to win your customers back with a free item or discount when they are unhappy with the service agent’s attitude? Do you consider to bolster staff training? Have you reconsidered your return policy and made it more customer-friendly, with relatively high number of customer complaints, e.g. “Why do you make it so […]

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Close the Loop 45

SurveySensum

JULY 25, 2019

Responding to feedback with an appropriate solution and closing the ticket is what we call to close the loop feedback. Closing the loop with customer feedback doesn’t need to be difficult at all. . What needs to be ignored while closing the loop with customers? Close the loop with SurveySensum.

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Close the Loop Customer Feedback Net Promoter Score CEM 74

CX Journey

DECEMBER 9, 2014

Image courtesy of rovingisydney Do you close the loop with your customers? One of the most important best practices of any world-class VoC initiative is to close the loop with customers. Unfortunately, so few companies actually close the loop with their customers.

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Close the Loop VOC CX Customer Feedback 69

Futurelab

JUNE 7, 2024

The brand closed the loop on them, but this case made us rethink how we interpret comments in general. But a small percentage of customers had issues with product quality, and their price complaints were not funny. They clearly did not get the same value as happy customers.

Close the Loop 157

Close the Loop NPS Voice of the Customer Sales 157

RateMyService

OCTOBER 13, 2023

Simply collecting feedback is not enough; organizations must establish a robust “close the loop” process to effectively utilize customer feedback and make customers feel appreciated. By closing the loop promptly, brands can demonstrate their commitment to addressing customer concerns and improving the overall experience.

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Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

PeopleMetrics

FEBRUARY 15, 2016

Improvement is a relative concept. To improve, a thing must be measurably better than it once was. For example, this morning, I felt fatigued. And a coffee (or seven) improved my energy level so much I can now bench press a Honda Odyssey. It's nice to experience such clarity in cause and effect: my taking an action (i.e.,

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Close the Loop Customer Experience Customer Feedback Actionable Insights 88

Zonka Feedback

SEPTEMBER 8, 2022

For starters, you should be able to collect actionable product feedback data from customers, segment the data into categories relevant to your survey goals, and close the loop faster. When it comes to choosing the right SaaS survey software, there are plenty of things to keep in mind.

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Close the Loop Customer Feedback 98

Help Scout

AUGUST 22, 2023

With microsurveys, you can quickly set up short, in-app surveys to capture customer feedback at key moments and close the loop directly from Help Scout. Read the full article

Customer Feedback 64

Customer Feedback Close the Loop 64

RateMyService

OCTOBER 15, 2023

Closing the Loop with Customers: Our ticketing system empowers you to engage with your customers directly. Clicking on any ticket allows you to modify these and engage in a conversation with your team members to ensure a successful ‘close the loop’ process. This makes sure no customer concern goes unnoticed.

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Close the Loop Customer Experience Actionable Insights Customer Retention 52

Lumoa

FEBRUARY 28, 2023

Close the loop with your customers It may seem simple, but an often overlooked step in a customer feedback strategy is closing the loop with customers. There are plenty more examples, but the point is clear: tailoring your communication of customer insights is a critical part of your customer feedback strategy.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Experience Investigators

DECEMBER 14, 2021

Make 2022 the year you close the loop. Closing the loop also means bringing closure to the people and teams in your organization who solve those customer issues and create better outcomes. Using techniques like root cause analysis and customer journey mapping can help leaders really understand and prepare.

Customer Experience 135

Customer Experience Close the Loop Customer Journey Map Contact Center 135

Logicalware

NOVEMBER 27, 2023

Customers voice and closing the loop JYSK places a premium on customer feedback and has implemented speech analytics in several countries while also receiving a lot of customer feedback based on reviews and surveys.

Artificial Intelligence 52

Artificial Intelligence Close the Loop Customer Experience Omnichannel 52

Experience Investigators

JULY 20, 2021

Closing the loop with customers in a consistent way. Is anyone actively responding to customers, acting on feedback, or closing the loop? Who is responsible for actions required , including addressing customer issues and closing the loop with the customer? Look for what leaders are involved along the way.

CX 131

CX Close the Loop Social Media Voice of the Customer 131

SurveySensum

NOVEMBER 22, 2021

Closed-loop Feedback: A Comprehensive Guide. What does closed-loop feedback or closing the loop really mean? Why should you close the feedback loop? How to Close the Loop? Types of Closed-Loop Feedback. Inner Customer Feedback Loop. How to Close the Loop?

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Close the Loop B2C B2B Customer Feedback 52

Lumoa

SEPTEMBER 2, 2022

We have now improved that process as follows: You can only allow one user to Edit Topics at a time – this prevents an “out of sync” issue if multiple users are making changes at once; We have added confirmations when removing Topics and closing the window, to prevent lost work and user frustration.

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Close the Loop AI Customer Feedback Customer Service 83

Experience Investigators

OCTOBER 27, 2020

How will you close the loop with the customer? If customers have a complaint or issue as part of their offered feedback, then what processes or protocols are in place to close the loop with them individually? Before introducing a listening post, have a plan on how that feedback will be used. Who is responsible?

Voice of the Customer 130

Voice of the Customer Close the Loop VOC Social Media 130

Lumoa

OCTOBER 5, 2022

Lumoa has offered a way to close the loop with your customers by using the Events page for some time. You can invite as many people as you want to see your customers feedback, at no additional cost. Sharing the info you get out of Lumoa has never been easier ??. Filter assigned feedback on the Impact Page.

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Close the Loop AI CRM Voice of the Customer 83

Lumoa

NOVEMBER 3, 2022

For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page. If you’re more of a reader though, we also have this text guide that you can check out, which covers the above info in more detail. Events marked “Done” now highlighted on Impact page!

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Close the Loop Start-ups AI Customer Feedback 83

Qualtrics

JULY 18, 2019

But there’s an important follow-on step: close the loop with customers. What does it mean to “close the loop” with customers? Closing the loop with customers is about getting back to the customer after they’ve given you some feedback. In closing the loop, you let the customer know they’ve been heard.

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Close the Loop Government Customer Feedback Construction 49

CX Accelerator

FEBRUARY 12, 2018

This requires collecting and analyzing customer feedback data, extracting actionable insights, prioritizing these insights, disseminating insights to appropriate personnel, implementing these insights into business processes and closing the loop with the customer.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

SurveySensum

JULY 16, 2024

Closing the Loop Being one of the top companies in the IT sector and the inventor of many automated solutions, it should come as no surprise that Google is ahead in the game of using AI to close the feedback loop with its customers.

NPS 52

NPS Customer Loyalty Engineering Close the Loop 52

PeopleMetrics

MARCH 4, 2020

Closing the loop arguably drives the greatest ROI with VoC programs. In other words, operators are able to “close the loop” with the customer, resolve any issues, and reduce the chance of churn. What is "Closing the Loop"? In my experience, loop closing makes transactional VoC the anti-market research.

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Close the Loop VOC CEM Business Administration 83

SurveySensum

JULY 16, 2019

Ai-enabled experience management is agile and scalable that has close the loop and real-time dashboard functionalities for the brands of today’s ever-competitive era. On the contrary, traditional market surveys are no longer capable of providing real-time customer insights and demand manual efforts.

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Close the Loop Artificial Intelligence AI Innovation 60

Totango

NOVEMBER 18, 2020

Define the customer segments you want to track closely. Ask for customer feedback and make sure to close the loop. Ask for Customer Feedback and Make Sure to Close the Loop. Always close the loop on feedback by ensuring the issue is taken care of or the promoter is surfaced for advocacy efforts. .

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Close the Loop NPS Customer Feedback Customer Retention 78

PeopleMetrics

JULY 20, 2020

You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.” Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. This activity alone with make your company 10x more customer-centric.

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

MARCH 1, 2017

A closed-loop customer feedback management system gives institutions the tools they need to take this personal follow-up and “close the loop” on each piece of customer feedback. When you're trying to close the loop, you do not have to protect the identity of your customers who give you feedback.

Customer Feedback 99

Customer Feedback Close the Loop Voice of the Customer Case Management 99

Customer Service Life

FEBRUARY 4, 2021

Closing the loop with the On Hold feature. It’s simple to close the loop with our customer! There’s a lot of fruit to cover, both for customers and for the team, and we want to have an updated resource for our customers and our team to find our answers should we need it.

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Close the Loop E-commerce Start-ups Customer Experience Management 95

SurveySensum

JULY 4, 2024

By analyzing the impact percentage of each driver on your bottom line you can take action in a prioritized manner and close the loop effectively. Impact Analysis You have identified your key drivers but cannot possibly take action on each one of them. This is where impact analysis is needed.

NPS 52

NPS Close the Loop Actionable Insights Customer Retention 52

SurveySensum

AUGUST 21, 2023

Speedy Resolution → Close the Feedback Loop Resolving customer issues promptly ensures customer satisfaction and long-term loyalty. That’s why closing the loop swiftly is one savvy approach. By closing the loop quickly you can resolve customer’s issues, build trust, and easily retain them.

Customer Retention 52

Customer Retention B2B Close the Loop NPS 52

PeopleMetrics

JULY 31, 2015

Make sure to close the loop on employee feedback. Closing the loop on feedback is crucial to keeping employees engaged in the process. It could be a five-minute, stand-up meeting. It could be a computer in the breakroom. The point is, keep it simple, so your employees can give you a look into their interactions.

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Close the Loop Customer Experience Touchpoint Start-ups 118

CX Journey

MAY 23, 2018

Image courtesy of Pixabay Do you close the loop with customers after they provide feedback? This week's #CXChat (they happen weekly on Wednesdays at 11am PT) is all about closing the loop with customers on their feedback, and I thought it would be a great opportunity to write again about the importance of doing so.

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Close the Loop VOC CEM Start-ups 50

SurveySensum

AUGUST 10, 2023

Utilize Customer Feedback To Identify Issues And Close The Loop What’s the point of collecting feedback on customer effort if you are not going to take action on it? Step 5: Once the issues are resolved, it’s crucial to communicate the outcomes to the customers who provided the feedback, hence closing the loop.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

MARCH 3, 2022

It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Closing the loop. Close the loop by informing the customers of the actions taken. . Qualtrics is one of the widely used platforms to capture feedback and close the loop.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

CX Accelerator

OCTOBER 9, 2018

This information is used to lead a cross-functional meeting once a week in which we learn from the VoC data and close the loop on it. As employees enter the feedback, it’s reviewed by our CX team and curated into a presentable format. It’s nearly free, and extremely effective. Learn how to get your own button program going here.

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

PeopleMetrics

JUNE 16, 2016

We call that “ closing the loop.”). You’ll find yourself compelled to continue closing the loop on customer feedback. The second may even be worse, because it includes failure to meet customer expectations. (If If customers give feedback, they want to see something come of it. I’ll even give you three reasons why: 1.

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Close the Loop Customer Experience VOC Voice of the Customer 118

Experience Investigators

JULY 12, 2022

How will you close the loop with the customer? If customers have a complaint or issue as part of their offered feedback, then what processes or protocols are in place to close the loop with them individually? Before introducing a Listening Post, have a plan on how that feedback will be used. Who is responsible?

VOC 52

VOC Close the Loop Social Media Voice of the Customer 52

SurveySensum

FEBRUARY 26, 2024

The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you. Closing the Loop Survey efforts can become half-baked if the action taken is not taken on time and the changes are not communicated to the respondents.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52