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The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

eglobalis

Building AI-Enhanced Engineering Platforms AI is enabling companies to create engineering platforms that improve precision and scalability. Autodesk, based in Europe, uses generative AI to assist architects and engineers in exploring innovative design options for buildings and products.

B2B 533
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The CX and AI Umbrella: How Experience, Service, and Customer Success Align Every Customer-Facing Function

eglobalis

For example , at LG Electronics , CX strategy is embedded into every department, including product engineering, service centers, and retail operations. For instance, Pipefy , a Brazilian workflow automation company, aligned CX by assigning pods of CSMs, support engineers, and solution consultants to customer segments.

AI 390
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Four steps to building engaged engineering teams

Intercom, Inc.

During my experience as an Engineering Manager, I’ve learned a lot of lessons about how to build engaged teams (as well as how not to build them!). I was a stickler for doing things in certain ways and didn’t do enough to bring people along with my thinking, and I burned some trust with some of my engineers in doing so.

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Agentic AI and Behavioural Journey Mapping: Designing for Customer Intent, Not Just Actions

eglobalis

These patterns helped distinguish support-seeking engineers from product evaluators, prompting the creation of two tailored content experiences. Their AI layer (based on internal NLP and intent-routing) offers contextual overlays or escalates cases to a human engineer when confidence thresholds are breached.

AI 300
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Fuel the Engine of Product Growth with an Impeccable Framing Model

Speaker: Scott Sehlhorst - President, Tyner Blain

For this model to work, your product has to be genuinely desirable to the users you want to engage as the company's engine of growth. Participants in this webinar will learn: A framing model of the key decisions that give a product a chance to succeed and fuel the engine of growth.

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Better engineering through management – the surprising benefits of becoming a manager

Intercom, Inc.

In the Engineering org, we’ve thought deeply about how to foster long-term growth opportunities for people. Like some companies, our progression track for engineers splits in two after senior engineer – either continuing as an IC at staff or principal levels, or taking a turn into people management. Engineering career path.

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Beyond UX: How AI is Redefining Experience Design for Enterprise Innovation and Outcomes

eglobalis

Deep-Dive Case Studies: AI-Driven Experience Design in B2B Siemens Industrial Copilot & Digital Twin Experience Siemens, in collaboration with Microsoft and NVIDIA, introduced the Industrial Copilot, an advanced generative AI system integrated with digital twin technology, specifically designed for manufacturing engineers.

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How to Optimize the Developer Experience for Monumental Impact

Speaker: Anne Steiner and David Laribee

As an innovative concept, Developer Experience (DX) has gained significant attention in the tech industry, and emphasizes engineers’ efficiency and satisfaction during the product development process. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.