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Intercom presents Engineer Chats

Intercom, Inc.

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. This week, besides Jamie and Brian, you’ll also hear from: Mike Stewart , former Senior Principal Engineer at Intercom. Engineering podcast

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Algolia’s Sarah Dayan on what sets a staff plus engineer apart

Intercom, Inc.

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Climbing the engineering ladder.

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Four steps to building engaged engineering teams

Intercom, Inc.

During my experience as an Engineering Manager, I’ve learned a lot of lessons about how to build engaged teams (as well as how not to build them!). The post Four steps to building engaged engineering teams appeared first on Inside Intercom. Engineering culture engineering management

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Setting and prioritizing goals as a principal engineer

Intercom, Inc.

As a principal engineer, you can effectively be operating as a team of one – and that makes it a little trickier to manage your time. . At Intercom, we believe that a principal engineer should “set goals autonomously and at the level of scope and ambition usually associated with a team.”

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Fuel the Engine of Product Growth with an Impeccable Framing Model

Speaker: Scott Sehlhorst - President, Tyner Blain

Attend this webinar to learn a framing model of the key decisions that give a product a chance to succeed and fuel the engine of growth!

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When should engineering managers write code?

Intercom, Inc.

Many engineers who make the transition to a management role face a bit of a conundrum – if I stop doing hands-on work, my team will lose a strong engineer and instead will gain an inexperienced manager. But if we can agree that engineering managers should not entirely give up hands-on work, the real question to be asked is not if engineering managers should write code, but when should they write code, and when should they avoid it. Engineering engineering managers

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Better engineering through management – the surprising benefits of becoming a manager

Intercom, Inc.

In the Engineering org, we’ve thought deeply about how to foster long-term growth opportunities for people. Engineering career path. Unlike a lot of companies, Intercom provides tailored training and 1:1 support for engineers who are interested in branching out into management.

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Is your engineering team experiencing alert fatigue? Ask these 8 questions

Intercom, Inc.

Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. The result is lots of semi-meaningful alerts, noise, context-switching, and multitasking for the on-call engineer. Engineering

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Engineering principles: Shaping the solution and building in small steps

Intercom, Inc.

So far, on the engineering side, we’ve covered the importance of keeping it simple and being technically conservative. First off, our Group Engineering Manager, Levent Ali , explains how engineers should be taking ownership of the solution.

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Reaccelerate: Finding new engines of growth in your business

Intercom, Inc.

Sell more stuff to new buyers within your customer base: You can think about who the adjacent buyers are within your company, so if you’re selling to marketing, could you also sell to sales, if you’re selling to engineering could you also sell to product.

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Do you need a call recorder or a recording engine?

Callminer

Which came first, the call recorder or the recording engine? Honestly, it doesn't matter as they serve to very different use cases. Read more about each in this new blog

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Why your engineering processes need to solve real problems

Intercom, Inc.

I came to Intercom from a company with a culture of heavyweight engineering processes. From an engineering perspective, it successfully kept you focused on coding. When I started at Intercom, however, I was surprised at how lightweight the weekly engineering processes felt compared to my previous company. The post Why your engineering processes need to solve real problems appeared first on Inside Intercom.

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Making the transition from consultant to product engineer

Intercom, Inc.

Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. But making the transition from consultant engineer to a product engineer was a revelation – I realized that working as an engineer in client services and working as a product engineer are essentially two completely different jobs, bridged only by the common use of technology. Being a Consultant Engineer.

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How engineers can make an impact outside the code editor

Intercom, Inc.

Product engineers are experts at identifying, understanding and solving problems. Here are the five areas that we encourage product engineers to contribute to as they seek to maximize their impact. But we’re even prouder of engineers who build great products and then share that knowledge with the world. Intercom couldn’t exist without a myriad of other engineers who’ve solved problems and built tools that we use every single day. Engineering company culture culture

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How to prepare for engineering interview assignments

Intercom, Inc.

Interview assignments have become a common component of the hiring process for engineering roles. These technical problems, also known as email screeners or, as we call them at Intercom, take-home tests, are a useful way to initially evaluate the technical ability of candidates applying for engineering positions. We want to ensure alignment with our company and engineering values (often called “culture contribution”). Call with an engineering manager ??. Engineering

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Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom

Intercom, Inc.

We’re excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering (ISE) course – valued at €10,000. Software engineering will play a crucial role in the future of business, society, and even our planet.

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Stripe’s Will Larson on engineering and infrastructure management

Intercom, Inc.

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Today he’s leading Foundation Engineering at Stripe. One of my friends who had worked at Digg had moved there, and I went to work on the infrastructure engineering team.

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Reddit’s Nick Caldwell on engineering leadership

Intercom, Inc.

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Engineering leaders must do 2 things: a) execute and deliver high-quality software on a predictable schedule, and b) have the people skills to attract, retain and develop strong talent. I got into engineering through my father.

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Rapid response: How we fixed our on call process to avoid engineer burnout

Intercom, Inc.

On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. We realized that we had ended up with an on call setup we weren’t proud of, and had a number of critical problems that we wanted to solve, such as: There were too many people on call at any moment in time – our infrastructure wasn’t so large that it required at least five engineers having their weekends disrupted.

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Smells like team spirit – what sports and engineering teams have in common

Intercom, Inc.

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. My time as an engineering manager at Intercom has reinforced for me the parallels between team sports and being part of a successful engineering team. Startups company culture Engineering engineering teams

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The truth about SEO: How search engine marketing really works

Customer Think

What is search engine optimization (SEO)? It’s unfortunately one of the more misunderstood campaign activities by business owners who are trying to use it to attract qualified customers. It doesn’t help that the industry is literally flooded with hypes. Blog Digital Marketing

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The key to having impact as an engineer? Empathy

Intercom, Inc.

As product engineers, we like to build things, we like to solve problems, and we also want to have impact, right? We needed to: Update and extend our conversations database table and do this without disrupting existing behavior for our customers or making the life of our infrastructure engineers miserable. From an engineer’s point of view, my work was done, right? Empathy engineering. How do we have maximum impact as engineers?

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Embracing the deadline: How engineers benefit from delivery dates

Intercom, Inc.

Are there any new engineering processes that might slow things down? The post Embracing the deadline: How engineers benefit from delivery dates appeared first on Inside Intercom. Engineering deadlines project managementPeople sometimes shudder at the thought of working to a deadline. They can be seen as stressful, constraining and often arbitrary. It can feel like delivery dates are chosen on a whim and imposed randomly.

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Smells like team spirit – what sports and engineering teams have in common

Intercom, Inc.

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. My time as an engineering manager at Intercom has reinforced for me the parallels between team sports and being part of a successful engineering team. Startups company culture Engineering engineering teams

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What to expect: Your first few months as an engineer at Intercom

Intercom, Inc.

I was curious to see how the company ensures that every new engineer has the opportunity to do the best job of their career, and how that would translate to my personal growth and everyday life in Intercom. Making an impact as an engineer. It’s common for a new engineer to undertake simple tasks for their first few weeks in a new job but you won’t find this at Intercom. Achieving impact for our customers that fast is extremely motivating and empowering for a new engineer.

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Break point: Product engineers and the pursuit of speed and safety

Intercom, Inc.

As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance between shipping safely and shipping fast? Almost 3 years in as a product engineer here, I have changed my perspective. As with everything in engineering, things are not black and white. The balance for companies is in constant flux, and by extension, it is in flux for us as engineers too.

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How we’re building a marketing engine to move upmarket

Intercom, Inc.

The post How we’re building a marketing engine to move upmarket appeared first on Inside Intercom. Most SaaS companies start with a single solution designed for a single audience. But as they pick up steam, offering more products to multiple target markets, it’s easy for the message to get a little fuzzy. When Shane Murphy-Reuter joined us here at Intercom as SVP of Marketing earlier this year, he had to manage four different teams on two continents working on multiple products.

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Edmond Lau and Jean Hsu on engineering more leaders and better working relationships

Intercom, Inc.

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. But as Jean and Edmond will now tell you, following years of engineering leadership at Quip, Quora, Medium and more, that simply isn’t the case. Jean: Especially with engineering teams.

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Digital marketing strategy for engineers (and other technologists)

Customer Think

I love working with engineers (and any other technologists who think like one). I always have. Because they’re logical. Straightforward. They hate BS. Which is why they have so much trouble making marketing work; they believe that they have to pra.

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The sales engineer career path: A complete guide

Zendesk

This is where a sales engineer comes in. Sales engineer definition. Typical sales engineer career path. How to become a sales engineer. Sales engineer interview questions. Where to start as a sales engineer. What is a sales engineer, and what do they do?

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12 Strategies and Examples to Give Software Engineer Feedback

Zonka Feedback

Do you need software engineer performance examples? So here are some tips and software engineer feedback examples for doing just that.

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Going on tour: How we spread engineering knowledge and culture across Intercom

Intercom, Inc.

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. With siloed engineering knowledge, teams can start building fortresses, which can make it harder for others to jump in and contribute to the company’s goals. For instance, nearly a decade ago, Facebook established their engineering bootcamp program.

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How to Engineer an AMAZING Service (and Business!) Turnaround

Uplifting Service

Watch the video to hear how LUX engineered this incredible turnaround. The post How to Engineer an AMAZING Service (and Business!) [link]. In less than 5 years, LUX* went from almost bankrupt to being an industry leader. But how? In a nutshell, they moved fast and they went all in. When everyone on the team is on board, energized, and pulling in the same direction, you’d be amazed at how quickly major transformations take place.

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Building “Minicom”: How our engineering interviews illustrate our values

Intercom, Inc.

The engineering interview presents a unique opportunity to showcase your company’s engineering culture and values to potential new hires. It struck me that most of these interviews were so far removed from the daily routines of a software engineer. Most interviews are so far removed from the daily routines of a software engineer. At the end of the interview I got to demo my creation to a group of engineers that were genuinely excited to see what I built.

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Introducing Relay IQ, A Machine Learning Engine Designed to Improve Customer Engagement

Customer Think

The powerful tool from Relay Network leverages the intelligence methodology of social media feeds to deliver optimal engagement experiences for B2C organizations.

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Exact Match: How search engine expectations changed buying—and marketing—forever

Customer Think

That’s the “search engine mentality” of today’s buyers, and it’s changed marketing forever. “I know it’s here, somewhere, and if I just keep refining my search phrase, I’m going to find exactly what I want.”

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Mapping the Maturity of Your Customer-Driven Growth Engine

Customer Bliss

The five competencies of your customer-driven growth engine are comprised of a series of actions and decisions that impact both the operation of your business and its cultural disposition. The post Mapping the Maturity of Your Customer-Driven Growth Engine appeared first on Customer Bliss. CCO Role chief customer officer customer experience customer-driven growth engine CX competencies