Intercom, Inc.

AUGUST 28, 2020

During my experience as an Engineering Manager, I’ve learned a lot of lessons about how to build engaged teams (as well as how not to build them!). I was a stickler for doing things in certain ways and didn’t do enough to bring people along with my thinking, and I burned some trust with some of my engineers in doing so.

Engineering 222

Engineering Start-ups 222

Intercom, Inc.

SEPTEMBER 29, 2022

So far, on the engineering side, we’ve covered the importance of keeping it simple and being technically conservative. First off, our Group Engineering Manager, Levent Ali , explains how engineers should be taking ownership of the solution. Today, we’re going to tackle two more.

Engineering 129

Engineering Start-ups 129

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. I’ve been a Product Engineer at Intercom for just over two years. Joining Intercom. Keep it simple.

Engineering 118

Engineering Start-ups Technology Technology 118

Intercom, Inc.

OCTOBER 31, 2019

Many engineers who make the transition to a management role face a bit of a conundrum – if I stop doing hands-on work, my team will lose a strong engineer and instead will gain an inexperienced manager. When I joined Intercom, my manager asked me if I wanted to onboard as an engineer or as a manager. When should you write code?

Engineering 167

Engineering 167

Customer Think

SEPTEMBER 7, 2023

One transformative thing that has emerged as a catalyst for business growth can be referred to as Digital Product Engineering. Today’s fast-paced & tech-driven business landscape requires organizations to stay ahead of the competition with a keen focus on innovation & efficiency.

Engineering 49

Engineering Business Growth Innovation Technology 49

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Start-ups Innovation Outlook 214

Intercom, Inc.

AUGUST 6, 2019

Product engineers are experts at identifying, understanding and solving problems. Here are the five areas that we encourage product engineers to contribute to as they seek to maximize their impact. But we’re even prouder of engineers who build great products and then share that knowledge with the world. Being a brand ambassador.

Engineering 166

Engineering Start-ups Innovation 166

Intercom, Inc.

MAY 29, 2018

Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. The shift from one type of job to another has highlighted for me the stark differences between different engineering disciplines. Being a Consultant Engineer.

Engineering 169

Engineering Technology Technology 169

Zendesk

MARCH 16, 2022

This is where a sales engineer comes in. Sales engineer definition. Typical sales engineer career path. How to become a sales engineer. Sales engineer interview questions. Where to start as a sales engineer. What is a sales engineer, and what do they do? Typical sales engineer career path.

Engineering 98

Engineering Sales CRM B2B 98

Intercom, Inc.

NOVEMBER 30, 2022

Sell more stuff to new buyers within your customer base: You can think about who the adjacent buyers are within your company, so if you’re selling to marketing, could you also sell to sales, if you’re selling to engineering could you also sell to product. Focus your roadmap on optimizing it, and only then … Find your new revenue engine.

Engineering 151

Engineering Start-ups B2B Sales 151

Intercom, Inc.

JUNE 15, 2022

We’re excited to sponsor a new equity, diversity, and inclusion scholarship for students of the University of Limerick’s Immersive Software Engineering (ISE) course – valued at €10,000. Software engineering will play a crucial role in the future of business, society, and even our planet. Practical experience. Innovative course design.

Engineering 104

Engineering Innovation Education Technology 104

Customer Think

AUGUST 6, 2021

I love working with engineers (and any other technologists who think like one). I always have. Because they’re logical. Straightforward. They hate BS. Which is why they have so much trouble making marketing work; they believe that they have to pra.

Engineering 134

Engineering 134

Intercom, Inc.

APRIL 27, 2018

On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. There were inconsistent expectations for engineers depending on which team they ended up working on. Our on call went from being spread across more than 30 engineers to just 6 or 7.

Engineering 209

Engineering Start-ups Customer Experience Technology 209

Intercom, Inc.

JUNE 29, 2018

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. If you’re interested in joining the engineering team to help build Intercom, check out our current openings here.

Sports 212

Sports Engineering Gaming Construction 212

Intercom, Inc.

APRIL 20, 2018

I came to Intercom from a company with a culture of heavyweight engineering processes. From an engineering perspective, it successfully kept you focused on coding. When I started at Intercom, however, I was surprised at how lightweight the weekly engineering processes felt compared to my previous company. No estimations.

Engineering 212

Engineering Innovation 212

Intercom, Inc.

JUNE 17, 2019

Interview assignments have become a common component of the hiring process for engineering roles. These technical problems, also known as email screeners or, as we call them at Intercom, take-home tests, are a useful way to initially evaluate the technical ability of candidates applying for engineering positions. Take-home test ??.

Engineering 131

Engineering ML Construction 131

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Nick Caldwell: I’m VP of engineering at Reddit.

Engineering 141

Engineering Start-ups Gaming Machine Learning 141

Intercom, Inc.

MARCH 1, 2019

As product engineers, we like to build things, we like to solve problems, and we also want to have impact, right? We needed to: Update and extend our conversations database table and do this without disrupting existing behavior for our customers or making the life of our infrastructure engineers miserable. Empathy engineering.

Engineering 151

Engineering 151

Intercom, Inc.

FEBRUARY 16, 2018

I was curious to see how the company ensures that every new engineer has the opportunity to do the best job of their career, and how that would translate to my personal growth and everyday life in Intercom. Making an impact as an engineer. Setting engineers up for success. Everybody wants you to learn and contribute fast.

Engineering 177

Engineering Technology Technology Sales 177

Customer Think

DECEMBER 8, 2021

That’s the “search engine mentality” of today’s buyers, and it’s changed marketing forever. “I know it’s here, somewhere, and if I just keep refining my search phrase, I’m going to find exactly what I want.” Sadly, almost all marketing content hasn’t c.

Engineering 115

Engineering 115

Intercom, Inc.

JUNE 29, 2018

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. If you’re interested in joining the engineering team to help build Intercom, check out our current openings here.

Sports 168

Sports Engineering Gaming Construction 168

Customer Think

JANUARY 30, 2023

What is search engine optimization (SEO)? It’s unfortunately one of the more misunderstood campaign activities by business owners who are trying to use it to attract qualified customers. It doesn’t help that the industry is literally flooded with hypes.

Engineering 64

Engineering 64

Intercom, Inc.

SEPTEMBER 10, 2018

As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance between shipping safely and shipping fast? Almost 3 years in as a product engineer here, I have changed my perspective. As with everything in engineering, things are not black and white.

Engineering 128

Engineering Start-ups 128

Intercom, Inc.

OCTOBER 29, 2018

Are there any new engineering processes that might slow things down? The post Embracing the deadline: How engineers benefit from delivery dates appeared first on Inside Intercom. Does the project have different dependencies than before? Are you using unfamiliar technologies or integrating with an API that you’ve not used before?

Engineering 155

Engineering Start-ups Technology Technology 155

Intercom, Inc.

OCTOBER 19, 2018

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. For instance, nearly a decade ago, Facebook established their engineering bootcamp program. What is an engineering tour?

Engineering 106

Engineering Machine Learning Start-ups Technology 106

Zonka Feedback

JULY 18, 2022

Do you need software engineer performance examples? So here are some tips and software engineer feedback examples for doing just that. With ‘The Great Resignation’ still in full force ( 4.4 million Americans quit their jobs in April 2022), it’s vital that you get the review process right.

Engineering 52

Engineering 52

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Start-ups 135

Intercom, Inc.

OCTOBER 1, 2019

The post How we’re building a marketing engine to move upmarket appeared first on Inside Intercom. If Shane’s vision for our Marketing team excites you, check out our open roles.

Engineering 177

Engineering B2C B2B Start-ups 177

Customer Think

MAY 22, 2023

While traditional search engines like Google and Bing have been the go-to platforms for finding information, the rise of social media platforms has introduced a new player in the game: in-platform search. In an increasingly interconnected world, where information is just a click away, the process of search has evolved significantly.

Social Media 52

Social Media Engineering Gaming 52

Uplifting Service

NOVEMBER 24, 2022

Watch the video to hear how LUX engineered this incredible turnaround. The post How to Engineer an AMAZING Service (and Business!) And they reaped the rewards in soaring profitability, a shining reputation, exceptional service ratings, and renewed loyalty from customers AND employees. VideoPosts #ServiceLeadership #ServiceCulture.

Engineering 40

Engineering 40

Intercom, Inc.

MARCH 19, 2018

The engineering interview presents a unique opportunity to showcase your company’s engineering culture and values to potential new hires. It struck me that most of these interviews were so far removed from the daily routines of a software engineer. At Intercom, the interview process is different. We teach what we preach.

Engineering 85

Engineering Start-ups 85

Intercom, Inc.

AUGUST 11, 2021

It breathes life into your engineering team, and teams across the company, as customer issues and requests are resolved quickly and efficiently. We encourage engineers to ship the smallest thing (we call them cupcakes ) as quickly as possible, and every new hire on our engineering team ships a feature within their first week.

Engineering 282

Engineering Start-ups 282

Intercom, Inc.

JULY 14, 2022

That skill required constant practice – an unrealistic ask for the majority of product engineers who are busy delivering product. For that, we needed to get traces into the hands of engineers as soon as possible. Engineers had a small set of convenient methods to add custom instrumentation to their code.

Engineering 272

Engineering Start-ups Customer Retention Customer Experience 272

Customer Think

AUGUST 22, 2023

It is equally important to attract people and to convert them into customers You have probably stumbled onto a website where the text seems somewhat stilted. The same string of three or four or five words is repeated over and over, even where it looks and sounds awkward. That’s because the website owner is trying […]

Engineering 52

Engineering 52

UJET

JULY 2, 2020

We’re thrilled to welcome two new members to our executive leadership team, Baker Johnson as Vice President of Marketing and Dave Bullock as Vice President of Engineering. Bullock brings over 20 years of experience as a full-stack software engineer, architect, and leader to his role as Vice President of Engineering.

Engineering 72

Engineering Contact Center Customer Satisfaction CX 72

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Uplifting Service

MARCH 10, 2023

The post Engineer Business Success with the 6 Stages of Service Evolution appeared first on Ron Kaufman. And you’ll notice that I wrote mutual well-being because in an authentic partnership based on customer care, they also care about your well-being as much as you care about theirs.

Engineering 40

Engineering Customer Service NPS Customer Satisfaction 40