Callminer

OCTOBER 5, 2022

It’s time organizations view surveys as only one customer feedback channel – not the only channel. Read on for three conversation intelligence use cases to upgrade your feedback mechanism.

Customer Feedback 182

Customer Feedback 182

SurveySensum

OCTOBER 17, 2024

73% of consumers across the globe expect companies to understand their unique expectations and needs — Customer Feedback Analytics is the key to it! This is where customer feedback analytics solutions come in. It helps you decode the true potential of customer data and open up new growth avenues.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Close the Loop 52

Callminer

SEPTEMBER 1, 2020

See how customer feedback management is the increasingly technical process of sourcing feedback from customers and using it to inform business decisions.

Customer Feedback 182

Customer Feedback 182

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience. An organization that can act on feedback.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

FEBRUARY 28, 2023

Strategically reacting to customer feedback can increase customer loyalty and retention. In this post, you’ll learn why customer feedback is integral to your business’s success. These commonalities are elements of your customer journey —the sum of all interactions customers have with your brand.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

C3Centricity

JANUARY 30, 2024

Difficult customers! Every business has them, and no one likes to get customer feedback that is challenging to handle. So what’s the secret to turning difficult customers into loyal advocates?

Customer Feedback 118

Customer Feedback Customer Retention Customer Expectations Customer Service 118

Intercom, Inc.

JUNE 28, 2018

There are many reasons an organization seeks out customer feedback. Whether you’re measuring success, monitoring customer trends or gathering input for a product decision, customer feedback is an essential part of staying competitive and growing your business. Where’s the best place to ask for customer feedback?

Customer Feedback 216

Customer Feedback Sales Customer Experience 216

Steven Van Belleghem

JANUARY 31, 2022

Don’t take feedback literally. Feedback is not something that you need to take literally. The real challenge with customer feedback is to understand what people really want. Customer feedback is not about micro-managing all the small details that they offer you. The post Is Customer Feedback Overrated?

Customer Feedback 109

Customer Feedback Innovation AI 109

Customer Think

MARCH 23, 2024

In my last article (Harnessing the Power of Customer Feedback to Win Hearts and Cultivate Loyalty) I spoke about the importance of actioning customer feedback. The Customer’s Need for Continuous Improvement The […]

Customer Feedback 81

Customer Feedback Innovation Customer Experience 81

Customer Think

JUNE 15, 2024

Customer feedback paves the way for you to ensure continuous improvement and establish lasting relationships with your customers. It enables you to consistently refine the solutions you offer and stand out from other players in your respective industry.

Customer Feedback 64

Customer Feedback 64

InteractionMetrics

AUGUST 29, 2024

Your customer feedback dashboard is a powerful tool when used strategically. Here’s our quick guide to getting the most out of your customer feedback dashboard. When Setting Up a Customer Feedback Dashboard Of course, not all customer feedback dashboards are created equal.

Customer Feedback 52

Customer Feedback Net Promoter Score NPS Customer Satisfaction 52

Customer Think

MAY 27, 2024

Customer feedback has always been a cornerstone of business strategy, providing insights that can drive product improvements, enhance customer satisfaction, and boost loyalty.

Customer Feedback 59

Customer Feedback Customer Satisfaction Technology Technology 59

Customer Think

AUGUST 28, 2023

This industry is recognized for its exceptional food and delivering the best customer experiences. Hence, customer feedback is key to understanding diner preferences and improving overall operations. This is where restaurant feedback software comes into play. In […]

Customer Feedback 97

Customer Feedback Customer Experience Technology Technology 97

Customer Think

JUNE 27, 2024

Understanding your customers’ needs and expectations is crucial in creating marketing strategies that resonate and drive brand growth. This is where the role of customer feedback comes in. In fact, 73% of consumers globally anticipate that companies will understand their unique demands.

Customer Feedback 64

Customer Feedback Customer Loyalty 64

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. In This Article: What’s the importance of a customer feedback strategy?

Customer Feedback 83

Customer Feedback Start-ups Customer Satisfaction Customer Survey 83

Zonka Feedback

DECEMBER 13, 2023

Understanding and responding to customers’ needs is not just a good practice but a strategic necessity to satisfy your customers and make your business successful. This is why it is essential to gather customer feedback for every business. But getting feedback will not do any good unless you don’t take action on it.

Customer Feedback 52

Customer Feedback 52

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Support tickets. Feature requests.

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

CX Network

MARCH 20, 2024

Customer feedback is the life blood of a customer-centric organization. Annette Franz, CCXP, founder and CEO, CX Journey Inc., explains where to find it and how to put it to work

Customer Feedback 80

Customer Feedback Customer-Centric Organization CX 80

Zonka Feedback

JULY 14, 2022

Once you are done investing all the time, money, and effort into developing a groundbreaking product, you need an excellent customer feedback strategy that will guide you on the way forward. The research conducted by American Express, customers are always willing to spend 17% more on businesses that offer exceptional customer service.

Customer Feedback 98

Customer Feedback Customer Service 98

Intercom, Inc.

JANUARY 12, 2022

Collecting customer feedback is crucial to making smart product decisions, but it can be time-consuming for both our team and our customers. This might mean compromising on production speed, or on customer satisfaction if our users feel they’re being contacted too frequently. Form a personal customer feedback group.

Customer Feedback 118

Customer Feedback Start-ups Engineering Customer Satisfaction 118

Zonka Feedback

SEPTEMBER 17, 2024

At Zonka Feedback, we’ve always been passionate about transforming how businesses handle customer feedback, and today, we’re excited to unveil something that will change the game once again—AI Sentiment CX Workflows.

Customer Feedback 52

Customer Feedback AI CX Gaming 52

Experience Investigators

NOVEMBER 16, 2021

A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback. Many leaders are tasked with developing customer feedback programs, including how and when to send surveys, where to insert feedback tools like kiosks or chatbots, and how to report on the feedback once it’s gathered.

Customer Feedback 133

Customer Feedback Net Promoter Score Close the Loop Customer Journey Map 133

Futurelab

FEBRUARY 1, 2021

Those words could not be truer when it comes to customer experience and to your business. Tags: Annette Franz (Gleneicki) customer experience customer feedback survey design Facebook Like. You earn when you listen – not just money, but respect.”. Linkedin Share Button. Tweet Widget.

Customer Feedback 130

Customer Feedback Customer Experience 130

Intercom, Inc.

JUNE 28, 2018

There are many reasons an organization seeks out customer feedback. Whether you’re measuring success, monitoring customer trends or gathering input for a product decision, customer feedback is an essential part of staying competitive and growing your business. Where’s the best place to ask for customer feedback?

Customer Feedback 178

Customer Feedback Sales Customer Experience 178

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This shows the tangible, bottom-line benefits of listening to your customers.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Lumoa

MAY 9, 2023

In the highly competitive world of business, understanding and enhancing the customer experience is of paramount importance. In This Article: Why is Sentiment Analysis on Customer Feedback Important? What is Sentiment Analysis on Customer Feedback and How Does it Work?

Sentiment Analysis 83

Sentiment Analysis Customer Feedback Customer Experience Actionable Insights 83

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Execs In The Know

JUNE 25, 2024

Execs In The Know recently spoke with customer experience (CX) leader John Sorenson on strategies for collecting and leveraging customer feedback and the importance of integrating it into every organization’s vision, mission, culture, and processes. This also demonstrates the organization’s focus on listening to customers.

Customer Feedback 59

Customer Feedback Social Media CX Contact Center 59

Customer Think

JUNE 4, 2024

Customer feedback is not just a buzzword; it’s the heartbeat of your business. It’s the bridge between your assumptions about your product’s performance and the reality of your customers’ experiences. Understanding Customer Feedback Strategies […]

Customer Feedback 64

Customer Feedback Customer Satisfaction Technology Technology 64

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. Nevertheless, learning how to use customer feedback to drive action poses a significant challenge, especially for organizations that leverage multiple channels to collect mass feedback.

Customer Feedback 83

Customer Feedback Sentiment Analysis Touchpoint Start-ups 83

Zonka Feedback

JULY 21, 2021

Customer Feedback is crucial information for every business. Businesses now have become aware enough to realize the importance of this information, and most businesses have started collecting feedback from their customers. And why not?

Customer Feedback 98

Customer Feedback 98

Customer Think

MAY 7, 2024

Sprinklr Surveys competes directly in the CFM market and integrates solicited customer feedback with Unified-CXM data for enterprise clients

Customer Feedback 64

Customer Feedback CXM AI 64