CX Network

JULY 21, 2022

Learn what surveyed CX professionals said regarding the application of AI and ML solutions in 2022

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ML CX AI 56

Callminer

JUNE 17, 2020

Learn more about machine learning algorithms and their current uses in a variety of industries

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Machine Learning ML 182

Customer Think

DECEMBER 31, 2021

By 2022, the global ML market is expected to be worth $8.81 It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. Did you know?? billion.

Machine Learning 114

Machine Learning ML Artificial Intelligence Innovation 114

Execs In The Know

OCTOBER 9, 2022

Are artificial intelligence (AI) and machine learning (ML) buzzwords or a practical reality for your contact center? Using the ML features of Amazon Connect, Ring’s customer support team can understand neighbor sentiment, needs, and safety issues in real time.

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ML AI Contact Center Machine Learning 56

Customer Think

SEPTEMBER 27, 2021

AI has progressed significantly since then, and it is now employed in a wide range of applications. FinTech are particularly interested in it, either to develop it or to utilise it themselves, because it has so many useful applications.

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ML AI Technology Technology 114

Customer Think

SEPTEMBER 3, 2021

Undoubtedly the line holds to disruptive technologies, including AI and ML. You might have heard only praise and good things about AI and ML, but that does not mean that they cannot become a bitter […].

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ML AI Technology Technology 65

C3Centricity

APRIL 4, 2020

The post How to Better Understand Shoppers by Using AI and ML appeared first on c3centricity. We need to better understand shoppers. Because retail is in crisis. Investment in bricks and mortar stores has declined 30% in the US and a staggering 50% in Europe.

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ML Retail AI Government 62

C3Centricity

FEBRUARY 18, 2019

Before summarising what I presented, I’d like to share some of the ideas and takeaways that I discovered about digital marketing and the impact of AI (artificial intelligence) and ML (machine learning). Luckily I was taking a far more practical approach to digital marketing, AI and ML, which I am happy to say was met with enthusiasm. It is exciting times for marketing with all the opportunities that technology, AI and ML offer us.

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ML Artificial Intelligence Machine Learning AI 56

Customer Think

JANUARY 16, 2023

The end-to-end AI accelerator platform is equipped to accelerate data migrations and leverages AI/ML analytics to unlock the power of customer data.

ML 56

ML AI Retail 56

Zonka Feedback

JANUARY 4, 2023

With the emergence of new business technologies such as cloud, Augmented Reality (AR), Artificial Intelligence (AI), Virtual Reality (VR), Machine Learning (ML), and a bunch of others, the expectations of today’s customers are constantly revamping.

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ML Artificial Intelligence Machine Learning AI 83

Customer Think

AUGUST 19, 2021

Innovative contract ingestion, artificial intelligence (AI) and machine learning (ML) capabilities enable companies to accurately uncover insights into contracts.

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ML Artificial Intelligence Machine Learning AI 60

Intercom, Inc.

OCTOBER 13, 2020

This post is based on that talk, and details our journey from early experimentation to release, as well as some valuable lessons we learned about how to implement machine learning (ML) in a real-world product. We can’t assume the ML will always perfectly do what we want.

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Machine Learning ML Engineering Artificial Intelligence 222

Customer Think

SEPTEMBER 9, 2021

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

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ML CXM Unstructured Data Machine Learning 52

Customer Think

DECEMBER 2, 2021

AI is truly a gamechanger for organizations Various organizations across the globe a constantly leveraging the potential of AI and ML to enhance interactions, profits, relationships, […].

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ML Artificial Intelligence AI Customer Experience 108

Customer Think

MARCH 10, 2022

The revolution in marketing analytics is thanks to advanced algorithms and machine learning (ML), which have allowed marketers to personalize their approach at every stage of the customer journey. Beware of Bias in your data sets and practices.

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ML AI Machine Learning 103

Customer Think

NOVEMBER 4, 2021

With Embedded Listener, Program Accelerator, and updates to the platform’s AI- and ML-powered Insights features, GetFeedback users will create and close feedback loops faster and in new areas of the customer journey.

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ML AI CX 52

ProProfs

DECEMBER 27, 2019

In this blog, we’ll discuss how ML and AI are transforming the education system. From improving students’ learning curve to providing support to teachers, the use of AI and ML is taking the education system towards greater convenience and transparency. But what exactly are AI and ML?

Machine Learning 63

Machine Learning ML Education Artificial Intelligence 63

DMG Consulting

MAY 8, 2020

AI-enabled WFM solutions leverage machine learning (ML), an AI technology that is effective at finding patterns. Question: I have heard about artificial intelligence (AI) being used in workforce management (WFM) solutions. How much historical data is needed for AI to improve forecast accuracy?

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ML Machine Learning AI Engineering 72

Uniphore

SEPTEMBER 21, 2018

Today, along with recent technological advancements in machine learning (ML), artificial intelligence (AI), and big data, Robotic Process Automation has become well known to businesses of all sizes. Turning RPA Hype into Full-Blown Reality. Indeed, the word has spread of this revolutionary technology.

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ML Artificial Intelligence Machine Learning AI 122

ProProfs

DECEMBER 27, 2019

In this blog, we’ll discuss how ML and AI are transforming the education system. From improving students’ learning curve to providing support to teachers, the use of AI and ML is taking the education system towards greater convenience and transparency. But what exactly are AI and ML?

Machine Learning 52

Machine Learning ML Education Artificial Intelligence 52

Intercom, Inc.

SEPTEMBER 9, 2022

Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. ML teams tend to invest a fair share of resources in research that never ships.

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Machine Learning ML Unstructured Data AI 200

Uniphore

DECEMBER 14, 2021

“For organizations looking to reduce call volumes, augment human agent workloads, faster wrap-up, and improve first-call resolution, Uniphore’s AI/ML services are valuable tools to improve customer experience.”

Sentiment Analysis 219

Sentiment Analysis ML Customer Experience AI 219

Customer Think

OCTOBER 19, 2021

Many think this is being driven by technology, AI/ML. We are facing, possibly, the greatest transformation in the nature of work since the industrial revolution–where we moved from primarily agrarian based work to industrial work.

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ML AI Sales Technology 87

Customer Think

JANUARY 30, 2022

Let’s throw in a dollop of AI, ML, and a handful of Bots. Let’s try a thought experiment. Let’s extend all the trends we see around the mechanization and automation of sales. Let’s look at emerging trends around the rep-free buying experience some research is showing.

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ML AI Sales 80

Aquire

JULY 1, 2021

Machine learning (ML). Conversational applications use ML to better understand human interactions. The application uses ML to learn and finetune responses over time. Conversational AI today is probably the closest technology has come to mimicking human interactions.

AI 101

AI ML Artificial Intelligence Machine Learning 101

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. A successful ML implementation requires all the talent and resources in place.

ML 52

ML AI Artificial Intelligence Machine Learning 52

DMG Consulting

NOVEMBER 1, 2022

Although there is still a lot of work to be done, AI, particularly machine learning (ML), is starting to be used to address the age-old KM challenge of “garbage in/garbage out.”. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. It’s Time for Knowledge Management. Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office.

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ML Outlook Artificial Intelligence AI 48

VOZIQ

SEPTEMBER 12, 2022

Developing an effective customer retention strategy requires a holistic approach that addresses knowledge gaps by optimizing existing data, utilizing AI/ML , and enabling collaboration between cross-functional teams. Using AI and ML, and the existing data, businesses can answer critical questions concerning retention, focus on the people and the platform and build a framework to drive retention with impressive ROI.

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ML Touchpoint AI Business Growth 40

VOZIQ

SEPTEMBER 12, 2022

Developing an effective customer retention strategy requires a holistic approach that addresses knowledge gaps by optimizing existing data, utilizing AI/ML , and enabling collaboration between cross-functional teams. Using AI and ML, and the existing data, businesses can answer critical questions concerning retention, focus on the people and the platform and build a framework to drive retention with impressive ROI.

ML 40

ML Touchpoint AI Business Growth 40

Aquire

SEPTEMBER 21, 2021

AB InBev has even created a tech innovation lab, Beer Garage , to explore ways that artificial intelligence (AI), machine learning (ML) and the internet of things (IoT), among other technologies can be used to improve experiences for consumers and retailers alike.

Artificial Intelligence 114

Artificial Intelligence Real Estate ML Innovation 114

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months. A successful ML implementation requires all the talent and resources in place.

ML 40

ML AI Artificial Intelligence Machine Learning 40

UJET

DECEMBER 10, 2020

Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions. Virtual Agents equipped with ML get better at understanding tone and context the more they interact with consumers.

ML 72

ML Sports Sentiment Analysis Customer Service 72

UJET

DECEMBER 10, 2020

Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions. Virtual Agents equipped with ML get better at understanding tone and context the more they interact with consumers.

ML 72

ML Sports Sentiment Analysis Customer Service 72

Aquire

APRIL 26, 2021

Chatbots use conversational AI, NLP, NLU, and ML, making them highly customizable and human-like.

Real Estate 91

Real Estate ML Healthcare AI 91

VOZIQ

MAY 1, 2022

Applying AI and ML to data such as customer chats, agent notes, surveys, etc., Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The May edition of our Customer Intelligence Roundup entails a retrospective as well as a forward-looking view of AI’s impact on customer retention and driving loyalty.

Unstructured Data 40

Unstructured Data ML AI Customer Loyalty 40

VOZIQ

MARCH 3, 2021

Three Ways ML Can Help w ith Customer Retention. This is where machine learning (ML) can make a great impact. Read more to understand how ML can do to help companies keep customer retention high.

Customer Retention 52

Customer Retention ML Healthcare AI 52

VOZIQ

MARCH 3, 2021

Three Ways ML Can Help w ith Customer Retention . This is where machine learning (ML) can make a great impact. . Read more to understand how ML can do to help companies keep customer retention high. .

Customer Retention 52

Customer Retention ML Healthcare AI 52