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Three trends defining AI and ML strategies

CX Network

Learn what surveyed CX professionals said regarding the application of AI and ML solutions in 2022

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Machine Learning Algorithms: A Tour of ML Algorithms & Applications

Callminer

Learn more about machine learning algorithms and their current uses in a variety of industries

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Trending Sources

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Future of Machine Learning: Ways ML and AI Will Drive Innovation & Change

Customer Think

By 2022, the global ML market is expected to be worth $8.81 It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. Did you know?? billion.

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3 Ways AI and ML Can Take Your Customer Experience to the Next Level 

Execs In The Know

Are artificial intelligence (AI) and machine learning (ML) buzzwords or a practical reality for your contact center? Using the ML features of Amazon Connect, Ring’s customer support team can understand neighbor sentiment, needs, and safety issues in real time.

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Top Use Cases of AI/ML in the Fintech Industry

Customer Think

AI has progressed significantly since then, and it is now employed in a wide range of applications. FinTech are particularly interested in it, either to develop it or to utilise it themselves, because it has so many useful applications.

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Top Positive and Negative Impacts of AI & ML on Cybersecurity

Customer Think

Undoubtedly the line holds to disruptive technologies, including AI and ML. You might have heard only praise and good things about AI and ML, but that does not mean that they cannot become a bitter […].

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How to Better Understand Shoppers by Using AI and ML

C3Centricity

The post How to Better Understand Shoppers by Using AI and ML appeared first on c3centricity. We need to better understand shoppers. Because retail is in crisis. Investment in bricks and mortar stores has declined 30% in the US and a staggering 50% in Europe.

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AI and ML are Taking Digital Marketing to the Next Level

C3Centricity

Before summarising what I presented, I’d like to share some of the ideas and takeaways that I discovered about digital marketing and the impact of AI (artificial intelligence) and ML (machine learning). Luckily I was taking a far more practical approach to digital marketing, AI and ML, which I am happy to say was met with enthusiasm. It is exciting times for marketing with all the opportunities that technology, AI and ML offer us.

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Tredence Launches ATOM.AI, an Integrated Accelerator Ecosystem for Retailers and CPGs at NRF 2023

Customer Think

The end-to-end AI accelerator platform is equipped to accelerate data migrations and leverages AI/ML analytics to unlock the power of customer data.

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Customer Experience – The Deciding Factor for Your Brand

Zonka Feedback

With the emergence of new business technologies such as cloud, Augmented Reality (AR), Artificial Intelligence (AI), Virtual Reality (VR), Machine Learning (ML), and a bunch of others, the expectations of today’s customers are constantly revamping.

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Conga Acquires Contract Wrangler

Customer Think

Innovative contract ingestion, artificial intelligence (AI) and machine learning (ML) capabilities enable companies to accurately uncover insights into contracts.

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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

This post is based on that talk, and details our journey from early experimentation to release, as well as some valuable lessons we learned about how to implement machine learning (ML) in a real-world product. We can’t assume the ML will always perfectly do what we want.

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InMoment Completes Acquisition of Lexalytics, the Leader and Pioneer of Structured and Unstructured Data Analytics

Customer Think

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

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How AI-enabled Chatbot Enhances Customer Experience?

Customer Think

AI is truly a gamechanger for organizations Various organizations across the globe a constantly leveraging the potential of AI and ML to enhance interactions, profits, relationships, […].

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Customer personas in the era of AI

Customer Think

The revolution in marketing analytics is thanks to advanced algorithms and machine learning (ML), which have allowed marketers to personalize their approach at every stage of the customer journey. Beware of Bias in your data sets and practices.

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Momentive announces availability of new GetFeedback capabilities to accelerate and scale CX programs

Customer Think

With Embedded Listener, Program Accelerator, and updates to the platform’s AI- and ML-powered Insights features, GetFeedback users will create and close feedback loops faster and in new areas of the customer journey.

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Top 5 Ways Machine Learning & AI is Transforming the Education System

ProProfs

In this blog, we’ll discuss how ML and AI are transforming the education system. From improving students’ learning curve to providing support to teachers, the use of AI and ML is taking the education system towards greater convenience and transparency. But what exactly are AI and ML?

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How much historical data is needed for AI to improve forecast accuracy in workforce management?

DMG Consulting

AI-enabled WFM solutions leverage machine learning (ML), an AI technology that is effective at finding patterns. Question: I have heard about artificial intelligence (AI) being used in workforce management (WFM) solutions. How much historical data is needed for AI to improve forecast accuracy?

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Turning the RPA Hype into Full-Blown Reality

Uniphore

Today, along with recent technological advancements in machine learning (ML), artificial intelligence (AI), and big data, Robotic Process Automation has become well known to businesses of all sizes. Turning RPA Hype into Full-Blown Reality. Indeed, the word has spread of this revolutionary technology.

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Top 5 Ways Machine Learning & AI is Transforming the Education System

ProProfs

In this blog, we’ll discuss how ML and AI are transforming the education system. From improving students’ learning curve to providing support to teachers, the use of AI and ML is taking the education system towards greater convenience and transparency. But what exactly are AI and ML?

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The new dawn of Machine Learning

Intercom, Inc.

Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. ML teams tend to invest a fair share of resources in research that never ships.

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Uniphore Collaborates with Cisco to Enable Better Customer Experiences

Uniphore

“For organizations looking to reduce call volumes, augment human agent workloads, faster wrap-up, and improve first-call resolution, Uniphore’s AI/ML services are valuable tools to improve customer experience.”

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The Future Of Work Is About More Than Work!

Customer Think

Many think this is being driven by technology, AI/ML. We are facing, possibly, the greatest transformation in the nature of work since the industrial revolution–where we moved from primarily agrarian based work to industrial work.

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What If There Were No Salespeople?

Customer Think

Let’s throw in a dollop of AI, ML, and a handful of Bots. Let’s try a thought experiment. Let’s extend all the trends we see around the mechanization and automation of sales. Let’s look at emerging trends around the rep-free buying experience some research is showing.

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Conversational AI: The Beginner’s Guide [2021]

Aquire

Machine learning (ML). Conversational applications use ML to better understand human interactions. The application uses ML to learn and finetune responses over time. Conversational AI today is probably the closest technology has come to mimicking human interactions.

AI 101
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Why Your AI Project Is Failing To Deliver Value

VOZIQ

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. A successful ML implementation requires all the talent and resources in place.

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It’s Time for Knowledge Management

DMG Consulting

Although there is still a lot of work to be done, AI, particularly machine learning (ML), is starting to be used to address the age-old KM challenge of “garbage in/garbage out.”. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. It’s Time for Knowledge Management. Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office.

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3 Reasons Your Retention Investment May Not Be Working

VOZIQ

Developing an effective customer retention strategy requires a holistic approach that addresses knowledge gaps by optimizing existing data, utilizing AI/ML , and enabling collaboration between cross-functional teams. Using AI and ML, and the existing data, businesses can answer critical questions concerning retention, focus on the people and the platform and build a framework to drive retention with impressive ROI.

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3 Reasons Your Retention Investment May Not Be Working

VOZIQ

Developing an effective customer retention strategy requires a holistic approach that addresses knowledge gaps by optimizing existing data, utilizing AI/ML , and enabling collaboration between cross-functional teams. Using AI and ML, and the existing data, businesses can answer critical questions concerning retention, focus on the people and the platform and build a framework to drive retention with impressive ROI.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

AB InBev has even created a tech innovation lab, Beer Garage , to explore ways that artificial intelligence (AI), machine learning (ML) and the internet of things (IoT), among other technologies can be used to improve experiences for consumers and retailers alike.

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Why Your AI Project Is Failing To Deliver Value

VOZIQ

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months. A successful ML implementation requires all the talent and resources in place.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions. Virtual Agents equipped with ML get better at understanding tone and context the more they interact with consumers.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions. Virtual Agents equipped with ML get better at understanding tone and context the more they interact with consumers.

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30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond

Aquire

Chatbots use conversational AI, NLP, NLU, and ML, making them highly customizable and human-like.

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VOZIQ Customer Intelligence Roundup – May Edition

VOZIQ

Applying AI and ML to data such as customer chats, agent notes, surveys, etc., Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. The May edition of our Customer Intelligence Roundup entails a retrospective as well as a forward-looking view of AI’s impact on customer retention and driving loyalty.

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Handpicked Resources for Customer Retention Leaders – March Edition

VOZIQ

Three Ways ML Can Help w ith Customer Retention. This is where machine learning (ML) can make a great impact. Read more to understand how ML can do to help companies keep customer retention high.

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Handpicked Resources for Customer Retention Leaders – March Edition

VOZIQ

Three Ways ML Can Help w ith Customer Retention . This is where machine learning (ML) can make a great impact. . Read more to understand how ML can do to help companies keep customer retention high. .