C3Centricity

FEBRUARY 18, 2019

Before summarising what I presented, I’d like to share some of the ideas and takeaways that I discovered about digital marketing and the impact of AI (artificial intelligence) and ML (machine learning). Luckily I was taking a far more practical approach to digital marketing, AI and ML, which I am happy to say was met with enthusiasm.

ML 88

ML AI Artificial Intelligence Machine Learning 88

Customer Think

SEPTEMBER 3, 2021

Undoubtedly the line holds to disruptive technologies, including AI and ML. You might have heard only praise and good things about AI and ML, but that does not mean that they cannot become a bitter […]. With great power comes great responsibilities- it is the most iconic phrase written by Stan Lee and popularized by Spider-Man.

ML 72

ML AI Technology Technology 72

eglobalis

JULY 2, 2024

By embracing a diverse array of metrics and leveraging cutting-edge technologies such as artificial intelligence (AI) and machine learning (ML), businesses can obtain a more comprehensive and nuanced understanding of customer sentiment and other important facts.

NPS 493

NPS Customer Feedback Net Promoter Score B2C 493

Uniphore

DECEMBER 14, 2021

“For organizations looking to reduce call volumes, augment human agent workloads, faster wrap-up, and improve first-call resolution, Uniphore’s AI/ML services are valuable tools to improve customer experience.” ” About Uniphore Uniphore is the global leader in Conversational Automation.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Execs In The Know

OCTOBER 9, 2022

Are artificial intelligence (AI) and machine learning (ML) buzzwords or a practical reality for your contact center? AI/ML can transcribe calls, track customer sentiment, detect common issues and customer trends, or even pinpoint discrepancies—such as a price promotion in an email that doesn’t match the promotion on the website.

ML 59

ML AI Contact Center Customer Experience 59

Customer Think

JULY 30, 2024

Machine Learning (ML) is significantly transforming the way we utilize technology. However, the expansive usage of Artificial Intelligence (AI) and Machine Learning has made these tech-driven systems prone to the limitations of AI and ML models.

ML 52

ML Artificial Intelligence Machine Learning AI 52

Customer Think

DECEMBER 2, 2021

AI is truly a gamechanger for organizations Various organizations across the globe a constantly leveraging the potential of AI and ML to enhance interactions, profits, relationships, […]. AI is vital to understanding how modern organizations work and function.

AI 136

AI Artificial Intelligence ML Customer Experience 136

Uniphore

SEPTEMBER 21, 2018

Today, along with recent technological advancements in machine learning (ML), artificial intelligence (AI), and big data, Robotic Process Automation has become well known to businesses of all sizes. Turning RPA Hype into Full-Blown Reality. Indeed, the word has spread of this revolutionary technology.

Artificial Intelligence 133

Artificial Intelligence ML Machine Learning AI 133

C3Centricity

APRIL 4, 2020

The post How to Better Understand Shoppers by Using AI and ML appeared first on c3centricity. In the above example, they make it even more difficult to refuse by getting you to admit that you already have what they are offering, in this case enough traffic. Show me a website that thinks it already has enough! We always want more!

ML 62

ML AI Retail Government 62

Customer Think

JULY 25, 2023

New Version Brings Bot Detection, New ML Models, Profile Builder for Generative AI

ML 52

ML AI 52

Intercom, Inc.

FEBRUARY 24, 2021

This ML-driven feature analyses thousand of customer conversations to identify new and emerging contexts in which existing topics are being discussed. Our new suggested topics feature is a game-changer for busy support teams who need a way to get ahead of emerging trends or blind spots in their support coverage.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

The DiJulius Group

MARCH 13, 2023

Along with its subfield of machine learning (ML), there are. Tedious tasks that once took agents hours upon hours to complete—be it boring data entry or replying to repetitive questions—will be relegated to computers. Read Full Article The post How AI Will Impact the Employee Experience appeared first on The DiJulius Group.

AI 111

AI Artificial Intelligence Data Entry ML 111

Callminer

JULY 18, 2019

Is topic modeling supervised machine learning (ML)? We have built a powerful set of tools that can build unsupervised ML topics, but as you know any unsupervised still needs some human intervention, just not in creation. We use this technique in the initial exploring phase to find what the common topics in the data.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Customer Think

OCTOBER 19, 2021

Many think this is being driven by technology, AI/ML. We are facing, possibly, the greatest transformation in the nature of work since the industrial revolution–where we moved from primarily agrarian based work to industrial work. The post The Future Of Work Is About More Than Work!

ML 105

ML AI Sales Technology 105

Intercom, Inc.

MAY 22, 2019

Paige: I’d love to hear about what it really looked like when your teams went all-in on machine learning (ML) and the lessons you’ve taken away building it into your platform. Paige: What advice do you have product teams working on ML? That’s what I mean by customer-led. Lessons on building machine learning.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

The DiJulius Group

MARCH 14, 2024

AI and the Customer Experience, Part 1 AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into.

Artificial Intelligence 98

Artificial Intelligence AI ML Machine Learning 98

Customer Think

JULY 11, 2024

With the advent of Artificial Intelligence (AI) and Machine Learning (ML), CRM has become even more powerful, providing deeper insights and more personalized experiences. However, integrating AI and ML into CRM systems raises several ethical concerns. Addressing these concerns is […]

Machine Learning 75

Machine Learning CRM ML Artificial Intelligence 75

Zonka Feedback

JANUARY 4, 2023

With the emergence of new business technologies such as cloud, Augmented Reality (AR), Artificial Intelligence (AI), Virtual Reality (VR), Machine Learning (ML), and a bunch of others, the expectations of today’s customers are constantly revamping.

Artificial Intelligence 98

Artificial Intelligence ML Machine Learning Customer Experience 98

The DiJulius Group

APRIL 15, 2024

Technological innovations are exploding with the rise of artificial intelligence (AI) and machine learning (ML). The Most Critical Element of an Amazing Customer Experience is Being Human-Centric Today, we are living in the “digital disruption era.” As an entrepreneur, like so many, I have become enamored with the potential of what AI can do.

Artificial Intelligence 97

Artificial Intelligence ML Machine Learning AI 97

Customer Think

JANUARY 30, 2022

Let’s throw in a dollop of AI, ML, and a handful of Bots. Let’s extend all the trends we see around the mechanization and automation of sales. Let’s look at emerging trends around the rep-free buying experience some research is showing. Let’s pile onto this already intriguing combination [.].

ML 95

ML Sales AI 95

DMG Consulting

MAY 8, 2020

AI-enabled WFM solutions leverage machine learning (ML), an AI technology that is effective at finding patterns. ML is being used to identify outliers or deviations when validating models and forecasts in an iterative learning process, as well as to automatically identify the algorithm best suited for each set of forecasting criteria.

ML 77

ML Artificial Intelligence AI Machine Learning 77

Hodusoft

OCTOBER 17, 2024

Machine Learning (ML) In the last few years, ML is proving to be a game changer for call centers and customer-facing organizations. The technology can analyze past interactions to identify patterns, predict customer needs, and optimize responses.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

ProProfs

DECEMBER 27, 2019

In this blog, we’ll discuss how ML and AI are transforming the education system. From improving students’ learning curve to providing support to teachers, the use of AI and ML is taking the education system towards greater convenience and transparency. But what exactly are AI and ML? Let’s look at how.

Machine Learning 69

Machine Learning Education ML AI 69

Aquire

JULY 1, 2021

Machine learning (ML). Conversational applications use ML to better understand human interactions. The application uses ML to learn and finetune responses over time. Conversational AI technologies revolve around machine learning, natural language processing, and advanced speech recognition. What do humans mean?

AI 125

AI Artificial Intelligence Machine Learning ML 125

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Intercom, Inc.

JUNE 17, 2019

Although most of the production code we write is Ruby or Javascript, we recently received a great submission written in ML (we’d heard of ML but never written any). Playing to your strengths is a good strategy when applying for jobs. How do we assess a take-home test?

Engineering 131

Engineering ML Construction 131

Intercom

JULY 13, 2023

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Up to now, companies would have needed an army of data scientists to make AI and ML work well, but that has all changed. instead, it’s, “When and how will I use it?”

AI 90

AI ML Artificial Intelligence Sentiment Analysis 90

Intercom, Inc.

JANUARY 12, 2021

Similarly, I think some of the managed cloud security and AI/ML services are looking really great, and I’d kick the tyres of them before building something along the same lines.

Engineering 269

Engineering ML Technology Technology 269

C3Centricity

DECEMBER 1, 2020

Earlier this year I wrote about the impact of AI and ML on digital marketing. The article is called “ AI and ML are Taking Digital Marketing to the Next Level.” AI and ML can recognise patterns in the data and then apply their “learnings” to future processes. Although humans are still smarter (for now?),

ML 102

ML Age of the Customer Pharmaceutical AI 102

DMG Consulting

OCTOBER 13, 2020

A second major area is the use of machine learning (ML) (supervised, semi-supervised, and unsupervised) to increase the effectiveness and value of these applications. Most notable is the ability for IVAs to move beyond linear “interactions” that address one topic to non-linear “conversations” that involve multiple topics or “turns.”

ML 87

ML Machine Learning Artificial Intelligence AI 87

Zendesk

MARCH 1, 2022

The company has now started to caption those videos to ingest for artificial intelligence (AI) and machine learning (ML). ML, AI is really all about self-service, and the AI component is a search engine. The webinars’ success led to converting the most common service requests into videos for a multimedia approach.

ML 98

ML CX Machine Learning Artificial Intelligence 98

UJET

DECEMBER 10, 2020

Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions. Virtual Agents equipped with ML get better at understanding tone and context the more they interact with consumers. Provide seamless human-like interactions in multiple languages.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions. Virtual Agents equipped with ML get better at understanding tone and context the more they interact with consumers. Provide seamless human-like interactions in multiple languages.

ML 72

ML Customer Service AI Sports 72

Lightico

FEBRUARY 4, 2025

Intermediate AI (OCR + ML, ID Verification , IDP) Key Traits : OCR to process documents automatically, ID verification for compliance, ML-driven data extraction. When to Move Forward : You have multiple software systems and youre experiencing friction in processes that require human hand-offs.

Finance 52

Finance AI Compliance Machine Learning 52

Customer Think

JULY 20, 2023

In the fast-paced realm of contact centers, 83% of managers claim to have the analytical tools they need, while alarmingly only half are truly reaping the rewards.

ML 52

ML Artificial Intelligence AI Contact Center 52

Gainsight

MAY 9, 2025

For example, Staircase AI uses NLP on customer interactions like emails and meetings to analyze sentiment based on words, combined with ML analysis of data and inputs to collectively track and highlight risks and alerts. Gainsight helps CS teams move from reactive to proactive by surfacing hidden signals before they become problems.

AI 52

AI ML Scorecard Machine Learning 52

Intercom, Inc.

JANUARY 10, 2019

Up until quite recently, if you wanted to build an ML system, you needed to have a hardcore engineer who understood ML and used TensorFlow or one of these products that were very inaccessible to most product people.

ML 143

ML Start-ups Machine Learning B2B 143