eglobalis

MAY 31, 2023

Why employee experience is the missing link in Europe's CX plans The post Why employee experience is the missing link in Europe’s CX plans appeared first on Eglobalis.

CX 62

CX Customer Loyalty Customer Relationship Customer Experience 62

CSAT.AI

MAY 31, 2023

Service Level Agreements (SLAs) are a necessary part of the business-customer relationship. They need to be created with both your company’s unique needs and the needs of your customers. However, there is little point in going through the trouble of creating these agreements if they aren’t adhered to. The right tools track your service level agreement compliance and evolve your SLAs.

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Logicalware

MAY 31, 2023

Performance analysis is part and parcel of a contact centre’s continuous evolution. The ability to highlight areas of improvement for agents, identify patterns and connect the dots between customer feedback and agents’ delivery is pivotal to improving a contact centre’s support strategy. But finding ways to collect insight and get a clear view of your team’s performance requires both ample time, as well as the correct tools.

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Qmatic

MAY 31, 2023

Experience matters in the world of retail banking. Those that can deliver a seamless and consistent omnichannel customer experience report higher recommendation rates, a higher share of deposits, and a greater likelihood of increasing their portfolio of new products and services.

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JUST RELEASED! The Northridge Group’s State of CX 2023 Part II research report reveals that nearly half of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. So why do more than ⅓ of business leaders want contact center associates back in the office?

Customer Experience

Comm100

MAY 31, 2023

The competition for higher education students has potentially never been harder than it is today. Since 2017, postsecondary enrollment in the US has fallen by 9%. Worse yet, it doesn’t look like this trend is set to change any time soon. To tackle this competitive landscape, colleges and universities can’t rely on their current strategies to attract students.

Education 52

Education Social Media Finance Engineering 52

MyCustomer Experience

MAY 31, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

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