Wed.May 22, 2024

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US Banking Shake-Up: Could Half Of Banks Disappear?


A Nomura analyst suggests that nearly half of US banks could collapse due to soaring interest rates and operational difficulties, potentially leading to significant consolidation in the banking sector. This situation poses risks and opportunities for investors and is set to redefine investment strategies and customer experiences. Source The post US Banking Shake-Up: Could Half Of Banks Disappear?

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157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience

The DiJulius Group

Can you imagine a brand so powerful that its customer service makes it indispensable? On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of “Make Your Brand Legendary,” joins John to inspect the shifts in customer service and employee experience. We tackle the “employee roulette” and the “five. Read Full Article The post 157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience appeared first on The DiJulius Group.

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Younger generations lead scepticism in online banking amid rising fraud concerns


Many Brits are increasingly cautious about online banking and mobile apps due to concerns about online fraud and data privacy. Younger generations, particularly Gen Z and millennials, are particularly anxious about data privacy, highlighting a generational divide. Gaining customer trust, especially among younger generations, is crucial. Source The post Younger generations lead scepticism in online banking amid rising fraud concerns appeared first on NGDATA.

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Customer Driven: The Meaning Behind Customer-Centric Strategies

Help Scout

Customer-obsessed businesses grow faster and retain more customers. Check out this article for actionable steps to build a more customer-centric organization.

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Manual Call Reviews? Theres a Better Way!

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

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Hoodies and Suits: Can Banks and Fintechs Learn to Speak the Same Language?


The relationship between banks and fintech companies can be challenging due to their differing worldviews and cultures. This can lead to miscommunications and mismatched expectations. Partnership mismatches commonly arise from differing perceptions of capabilities, regulatory risks, and compliance practices. Additionally, fintechs may face challenges in onboarding with established partner banks due to lengthy processes.

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Sell Smarter. Grow Faster: SugarCRM Acquires sales-i


We are thrilled to announce that SugarCRM has recently acquired sales-i , a leading provider of revenue intelligence solution that helps businesses maximize their revenue and profitability. This acquisition represents a major achievement for us and comes nearly a year after Sugar announced a partnership with sales-i to improve business-to-business (B2B) sales performance by delivering AI-powered revenue intelligence that leverages the data of a business’s enterprise resource planning (ERP)

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Jump into the world of digital marketing with these 5 bootcamps


The digital age has transformed how we live and work, creating new opportunities in digital marketing. Businesses are adapting to these changes by utilizing digital marketing strategies such as social media advertising and search engine optimization. With an average salary range of $63,000–$117,000, digital marketing is a lucrative career choice. Several digital marketing bootcamps offer comprehensive programs to gain the necessary skills in digital marketing.