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Patient Appointment Systems in Hospitals


The benefits of using technology, such as patient appointment systems, in hospitals and outpatient clinics are many. In this article, I’d like to focus on how a patient appointment system, also known as patient appointment software, can help hospitals improve patient flow management and increase patient experience and staff satisfaction.

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In hospitality, your people are NOT your most important assets.

Bill Quiseng

In hospitality, your people are NOT your most important assets. Ultimately, success in hospitality is all about interpersonal skills. Ultimately, success in hospitality is all about interpersonal skills. There are a lot of people wanting to enter the hospitality business. The right people are.”


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Behind the scenes: How top hospitality brands deliver 5-star guest service


That said, hospitality brands continue to face challenges that impact their ability to consistently deliver a high level of service to their guests, including: Labor shortages: Like most industries, hospitality companies struggle to maintain staffing levels to pre-pandemic levels, including customer service and guest service staff.

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What Holiday Parties Teach about Hospitality

Customer Think

We train hospitality teams, […] In good customer experience fashion, we put significant effort into finding the perfect location. We agonized over the details of choosing the perfect food. And we made it an imperative to find a team that delivered excellent customer service.

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Vanderbilt Children's Hospital, Masters of CX Design

CX Accelerator

Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. Before we talk about anything CX related, I would like to say that the nurses, doctors, and supporting staff who serve in a children's hospital are remarkable people. Customer Experience (CX) is all about creating positive perceptions.

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How to Improve Customer Centricity in Hospitality


After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. The title of this week’s post might surprise you.

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3 Cost Conscious Mistakes in Hospitality Implementation that Lose Money

Customer Think

Hospitality is a cornerstone of customer experience in travel, healthcare, and across industries. There is no question that hospitality is essential for creating world class, seamless experiences and driving customer loyalty. However, when it comes tim.