CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and travel industry is rapidly changing due to industry events. The hospitality and travel industry took one of its biggest hits in 2020. The hospitality and travel industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

Hospitality 52

Hospitality Hospitality Omnichannel Customer Service 52

Callminer

JANUARY 18, 2023

As patients become more engaged in their healthcare, healthcare providers and organizations, like hospitals, need to care more about patient retention and patient experience. Read more in this blog.

Healthcare 182

Healthcare Hospitality Hospitality 182

Totango

JUNE 25, 2020

SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences. As many of us know, COVID-19 has been especially hard on those in the hospitality industry. Ilana Brown: Yes, for sure.

Hospitality 62

Hospitality Hospitality Customer Loyalty Start-ups 62

Bill Quiseng

AUGUST 10, 2015

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. While I was quoted in the first chapter, I bought the Kindle version for the invaluable insight shared by some real hospitality heavyweights. Micah has done that for you here.

Hospitality 149

Hospitality Hospitality Customer Service Retail 149

ProProfs

DECEMBER 5, 2019

“True hospitality consists of giving the best of yourself to your guests.” As a matter of fact, 40% of employees in the hospitality industry who received poor training leave their positions within the first year. What is Hospitality Industry Training Software? Cloud LMS for Hospitality Industry.

Hospitality 52

Hospitality Hospitality Compliance Customer Satisfaction 52

Customer Bliss

JUNE 20, 2018

What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.

Hospitality 57

Hospitality Hospitality CX Healthcare 57

ProProfs

APRIL 19, 2017

When used properly, Learning management systems are capable of helping the hospital staff to enhance their learning without hampering and neglecting work. In this article, we’ll explain why the use of e-learning tools is especially important in hospital training. E-Learning Lets You Learn anytime, anywhere.

Hospitality 78

Hospitality Hospitality Healthcare Education 78

C3Centricity

JULY 31, 2016

This hospitality outlet certainly has a lot to learn about customer centricity! Whether you are in hospitality or not, putting the customer first makes good business sense. The hospitality industry is both simple and complex for customer centricity improvements. The post When Hospitality is Not Hospitable.

Hospitality 48

Hospitality Hospitality Customer Service Sales 48

Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram.

CX 182

CX Hospitality Hospitality Healthcare 182

CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram.

CX 182

CX Hospitality Hospitality Healthcare 182

Customers That Stick

OCTOBER 15, 2016

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Customer Service 164

Customer Service Hospitality Hospitality 164

Hodusoft

NOVEMBER 28, 2019

Think of hospitality and what you see is a mix of services. The right IP PBX solution for hospitality, therefore, needs to be all-encompassing and unified. The key to success and customer satisfaction in the hospitality segment is excellent communication through any channel and at any time using any device.

Hospitality 52

Hospitality Hospitality CRM Customer Satisfaction 52

The DiJulius Group

MAY 15, 2023

The Great Reshuffle continues as the shortage of front-line and hourly workers is still strongly felt across the labor market by industries in the private sector including airlines, gyms, hospitality, all manner of office environments, and elder care, to name just a few.

Hospitality 105

Hospitality Hospitality 105

Zonka Feedback

MAY 22, 2022

Whenever we talk about performance in healthcare, one of the most important indicators is patient satisfaction. Did your patient find the treatment effective? Did they receive all information pertaining to their health? Was the staff able to help them to make the payment process easier?

Hospitality 52

Hospitality Hospitality Healthcare Customer Experience 52

Customer Bliss

JUNE 28, 2018

Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System. Similar to my guest Shawn Smith in my last interview, Vishal also transitioned into healthcare from hospitality, after nearly 20 years in the industry.

Customer Experience 42

Customer Experience Hospitality Hospitality CX 42

Qualtrics

JULY 18, 2019

If this many people are spending money on travel and tourism, hospitality professionals must provide customers with an excellent guest hospitality experience to keep them coming back and to grow their businesses. The Big Data trend in hospitality. Using X-data in hospitality. trillion USD. Request Demo.

Hospitality 45

Hospitality Hospitality Customer Experience CX 45

Bill Quiseng

MAY 3, 2023

customerservice #customerexperience #customerloyalty #custserv #custexp #cx #hospitality When you are Magnificently Boring to CARE, your customers are WOWED and happy, returning again and again, raving to others on social media.

CX 167

CX Social Media Hospitality Hospitality 167

Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.

Customer Experience 56

Customer Experience Hospitality Hospitality CX 56

Uniphore

NOVEMBER 11, 2021

Travel and hospitality were among the hardest hit industries during the pandemic. Conversational AI is helping travel and hospitality leaders weather the turbulence and welcome new customers with next-generation CX. While today both are recovering, businesses are grappling with new realities on the ground—and in the air.

CX 130

CX AI Hospitality Hospitality 130

Customer Think

MAY 10, 2023

In medical dramas, it’s good television when patients flatline at the hospital and our heroes race to shock them back to life. In the real world – and in customer success – that’s the last thing we want to see.

Hospitality 68

Hospitality Hospitality 68

Execs In The Know

MARCH 21, 2023

Marriott is the world’s largest hospitality company, with a powerful portfolio of 8,000+ hotels in 139 countries. When thinking about what your associates truly want, perhaps it’s time to take a different approach to look for those moments that matter and follow Marriott International’s model of practicing employee hospitality.

CX 97

CX Contact Center Hospitality Hospitality 97

Intercom, Inc.

MARCH 31, 2020

Many medical offices and hospitals are extremely crowded due to COVID-19. In order to help as many medical facilities as possible during this time, digital assistant for doctors Suki is now free for urgent care, hospitals, critical care centers, and more. We will continue to update this list with more stories in the coming weeks.

Healthcare 212

Healthcare Hospitality Hospitality Transportation 212

Customer Bliss

NOVEMBER 6, 2018

Jude Children’s Research Hospital which I visited a few weeks ago. Jude Children’s Research Hospital. Jude Children’s Research Hospital, visit stjude.org. . What I’m going to actually show you is some video footage of their customer room and the anthropologists who work there. To learn more about St.

Hospitality 76

Hospitality Hospitality CX Non-Profits 76

Customer Think

SEPTEMBER 9, 2022

While the impact of the COVID-19 pandemic has yet to be fully realized, there is no denying that it has permanently transformed the healthcare system and the way doctors, pharmacies and hospitals do business.

Healthcare 108

Healthcare Hospitality Hospitality Technology 108

Shep Hyken

NOVEMBER 3, 2021

While he’s in the hospitality industry, this could apply to any type of business. I think you’ll agree that you don’t have to be in the hotel or hospitality industry to benefit from answering these questions. One of our faithful subscribers sent in a question. It could be an isolated incident, which is easy to fix.

Customer Experience 141

Customer Experience Hospitality Hospitality Customer Service 141

The DiJulius Group

APRIL 11, 2023

“We are a customer-first organization” “Treat customers the way you want to be treated” “Exceed customer’s expectations” “Going above and beyond is our standard” “We deliver genuine hospitality” Leaders love to throw around platitudes when it comes to customer experience, and all of these are great mantras.

CX 65

CX Hospitality Hospitality Customer Experience 65

Taylor Reach Group

DECEMBER 5, 2017

(TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada.

Hospitality 48

Hospitality Hospitality Contact Center CX 48

Zonka Feedback

MAY 10, 2023

Travel and Hospitality is an ever-growing industry. Create memorable Hotel Stay Experiences and lure your hotel guests to choose your hotel in every trip! Explore the top Customer Satisfaction Survey Questions for Hotels to gauge Customer Satisfaction.

Customer Satisfaction 52

Customer Satisfaction Hospitality Hospitality Customer Experience 52

The DiJulius Group

JULY 11, 2022

Edley’s Restaurant Group is a growing hospitality industry company whose CX obsession has paid off during the COVID-19 pandemic. Located in the metro-Nashville, Tennessee area with seven locations and 400 team members, Edley’s is anticipating 50% growth in the next 12 months including franchising. Rapid growth, indeed.

CX 106

CX Hospitality Hospitality 106

Customer Think

SEPTEMBER 29, 2021

This is the third in a 5-part series. This week we continue to journey through key concepts found in my 10 leadership books. Let’s rejoin our brisk review of my book titled The Airbnb Way – 5 Leadership Lessons f.

Customer Experience 58

Customer Experience Hospitality Hospitality 58

Bill Quiseng

APRIL 25, 2021

Within the hospitality industry, we considered everything from hand sanitizers to Plexiglas shields, from floor and door decals to HVAC filters, reallocating the funds to cover the costs. We sought recommendations from experts, vendors, and our competitors to see what they were doing in response. Assess every position.

Customer Experience 190

Customer Experience CX Mystery Shopping Hospitality 190

Customer Think

SEPTEMBER 1, 2021

The hotel sector of the hospitality industry is trying to keep up with the rest of the business world […]. Avoiding human connection is often a byproduct of this cultural obsession with convenience and modernity. And in many cases, it works out. But not always.

Hospitality 121

Hospitality Hospitality Customer Experience 121

Inside Customer Service

MAY 20, 2021

A medical device manufacturer needed to get a specific item to a hospital for a patient having surgery the next day. The normal ordering procedure wouldn’t get the device to the hospital in time, so a customer service rep decided to improvise. There are a few cases when the normal procedure doesn’t apply.

Customer Experience 196

Customer Experience Hospitality Hospitality Customer Service 196

Zonka Feedback

MAY 25, 2022

So, businesses that fall under the hospitality sector including restaurant and hotel chains should use online survey tool because, only with the help of Guest Feedback, you get to know how your guests feel about you and your hotel or restaurant.

Hospitality 98

Hospitality Hospitality 98

Beyond Philosophy

FEBRUARY 10, 2020

For example, we did work with Memorial Herman Hospital System in Houston many years ago that wanted to improve their patient experience. Now that we had revealed the actual unmet need, the hospital system could address it. However, hidden unmet needs exist that are far more realistic that we can address.

Customer Experience 172

Customer Experience Hospitality Hospitality Business Growth 172

Customer Think

DECEMBER 12, 2021

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. The insurance industry is no exception. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers.

Hospitality 98

Hospitality Hospitality Healthcare Manufacturing 98