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Streamline customer support with Puzzel Case Management

Logicalware

Puzzel’s Case Management software is a comprehensive solution designed to optimise customer support processes, improve efficiency, and deliver outstanding experiences. Efficient case management Puzzel’s Case Management software simplifies and centralises the handling of customer inquiries, issues, and requests.

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What is Customer Case Management And Why do You Need it in Your CX Process

Customer Think

Image Source But how does customer case management fit into all this? […]. Building customer loyalty is (or should be) at the heart of everything a business does. Did you know that increasing your retention rates by just 5% can boost profits by 25%?

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What is a Ticketing system?

Logicalware

As your business or contact centre grows, you may require a ticketing system to help manage your customer service and support requests. Ticketing systems – also known as case management systems – help businesses to manage customer enquiries from the moment they’re lodged through to their resolution.

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BPMN vs. CMMN: What’s The Difference?

Ameyo Callversations

Case Management Model & Notation (CMMN) is essentially a graphical notation primarily used to apprehend methods of working that revolve around the handling of cases, requiring various activities to be performed to facilitate completely unpredictable solutions. Let’s talk a little bit more about CMMN and BPMN. What Is CMMN?

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Empowering exceptional customer experiences: Puzzel’s AI-driven innovations

Logicalware

Use generative AI and ChatGPT to streamline customer interactions Puzzel Case Management’s robust case management system simplifies the management of incoming customer cases, questions, and requests. By implementing Puzzel Smart Chatbot, businesses can reduce handling time and save costs.

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Introducing Customer Hub 

Logicalware

Book a custom demo and see Puzzel Case Management and Customer Hub in action! [1] Putting the customer in the driver’s seat, Customer Hub allows them to be in control of their support requests, adds ease to email support and personalises the experience. One more touchpoint that’s tailored to your customers.

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How to Optimize Customer Service With Omnichannel Support

TeamSupport

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch.