article thumbnail

Streamline customer support with Puzzel Case Management

Logicalware

Puzzel’s Case Management software is a comprehensive solution designed to optimise customer support processes, improve efficiency, and deliver outstanding experiences. Efficient case management Puzzel’s Case Management software simplifies and centralises the handling of customer inquiries, issues, and requests.

article thumbnail

What is Customer Case Management And Why do You Need it in Your CX Process

Customer Think

Image Source But how does customer case management fit into all this? […]. Building customer loyalty is (or should be) at the heart of everything a business does. Did you know that increasing your retention rates by just 5% can boost profits by 25%?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Empowering exceptional customer experiences: Puzzel’s AI-driven innovations

Logicalware

Use generative AI and ChatGPT to streamline customer interactions Puzzel Case Management’s robust case management system simplifies the management of incoming customer cases, questions, and requests. By implementing Puzzel Smart Chatbot, businesses can reduce handling time and save costs.

article thumbnail

BPMN vs. CMMN: What’s The Difference?

Ameyo Callversations

Case Management Model & Notation (CMMN) is essentially a graphical notation primarily used to apprehend methods of working that revolve around the handling of cases, requiring various activities to be performed to facilitate completely unpredictable solutions. Let’s talk a little bit more about CMMN and BPMN. What Is CMMN?

article thumbnail

Introducing Customer Hub 

Logicalware

Book a custom demo and see Puzzel Case Management and Customer Hub in action! [1] Putting the customer in the driver’s seat, Customer Hub allows them to be in control of their support requests, adds ease to email support and personalises the experience. One more touchpoint that’s tailored to your customers.

article thumbnail

How to Optimize Customer Service With Omnichannel Support

TeamSupport

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch.

article thumbnail

Generative AI for the Service World

DMG Consulting

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

AI 59